Knight Frank Guildford New Homes reviews

★★★★★ 3/5

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I've had a mixed experience with Knight…

I've had a mixed experience with Knight Frank. They are effective at finding reliable tenants, although their contractor fees are somewhat high, which seems common across many agencies. Ewelina Calka from the Baker Street office in Marylebone has been a pleasure to work with, handling tenant issues and repairs patiently. While I've encountered dedicated staff like Daniel Lloyd, who is attentive and quick to respond, and others like Sarah and Becks from the Queen’s Park team who assisted in selling my property, the quality of service can vary. Overall, they provide decent service, but aspects like contractor costs could be improved.

Raphaella · 28 November 2024

★★★★★ 5/5

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Great experience with Adam & Victoria

A huge thank you to Adam and Victoria for their help in selling my late uncle's house in East Molesey. They were incredibly supportive, trustworthy, and professional from start to finish. They made a difficult time much easier to manage. Highly recommended.

Richard · 20 January 2026

★★★★★ 1/5

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Terrible Experience with Sales Agent from Virginia Water branch

In July this year I had an offer accepted STC on a property marketed by Knight Frank. The agent dealing with this was Isabella T.The vendor and I agreed on a price subject to surveys etc.On completion of the survey, my surveyor called me to advise of several major concerns including finlock gutters, damp, old electric system, wasp nests an old boiler which had not been serviced since 2012. Also a loft conversion with no paperwork.I immediately informed Isabella so that she could let the Vendor know. I wanted him to be aware earlier on in the process that I would be putting in a lower offer due to the condition of the property.Isabella sent the survey results to the vendor and asked me to provide some estimates for the works that needed to be done to bring the property up to current safety standards. I gave her a ballpark figure of £50k. The vendors son said that he would be willing to negotiate with us.My solicitor then raised enquiries with the vendor early October. At this stage Isabella, and the vendor were fully aware that I would be offering a lower price due to the condition of the bungalow, which I was completely unaware of before carrying out the structural survey.Isabella said it may take a while to receive the responses to the enquiries due to the vendor being elderly. I was happy to wait, even when at this point I had sold my property, put my belongings into storage and currently living in hotels!Over one month later I decide to place a new offer due to still not receiving the vendors responses but Isabella claiming that they had been sent! We are now 4 months past the vendor accepting my first offer.Also my builder had taken a look at the property and advised me that to bring it up to safe standards, it would cost over £50k. With that in mind, I presented a very generous offer deducting £50k from the original accepted offer.I received a very rude and aggressive message from Isabella, threatening me. I was informed that if I did not agree to £530k in 1 hour, (£15k) lower than the original accepted offer, they would re-market the property.I was shocked with the aptitude by both Isabella and the vendor! Especially after I had been so patient and fair, always considering the vendors position.I asked if they would allow me one day to receive the responses to the enquiries from my solicitor. I told them I would consider their final offer but I would like to see the responses first. After all, is this not the reason why people pay for a solicitor and a survey!Shockingly, Isabella responded that they would not wait and the property is going back on the market.I then receive the answers to the enquiries the following day, only to find that the vendor has not fully answered the questions. They had not provided any documents to support the loft extension and there was no evidence that it is part of The Wentworth Estate. I realised at this point that I had been lied to throughout the entire process. Not only by the vendor, mis-representing the property, but also by Isabella, who changed the story several times regarding the vendors onward purchase and supported their lies.They were quite obviously trying to bully me into paying a higher price than the property is worth. Unfortunately Isabella did not deal with this in a professional manner, attacking me for trying to reduce the price, when she was fully aware that my final offer was more than reasonable and I had evidence to support the price reduction.Isabella then continued to email my partner saying how the Vendor, the poor elderly guy was shaken up by this whole ordeal. Had the vendor priced the property fairly and provided honest answers to the enquiries, this would never have happened.Isabella proceeded to attack me by email, saying I had prolonged the process, when it was the vendor.Isabella, copied her manager in to an email claiming that we had agreed to £545k and apparently 'in my partners words' factored in the work that needed to be done into that figure! I had no knowledge of the condition of the bungalow when making my first offer.In my opinion, Isabella should not be dealing with clients as she lacks knowledge and professionalism. She chose to use the vendors age to try to manipulate me, and distorting the truth to justify their terrible behaviour. In addition, the manager of Knight Frank Virginia Water was copied into to Isabella's unprofessional emails to me, and he failed to respond and apologise.They have completely mis-represented the property, stating as detached when it us actually semi-detached. Clearly their professional marketing team cannot count. The property either has 3 bedrooms and 1 reception room or 2 bedrooms and 2 reception rooms. There are 4 rooms in total. Completely misleading information and dishonest agent.Be aware and cautious when using this company!

Guillermo · 24 November 2024

★★★★★ 5/5

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Rental contract renewal

Rental contract renewal. Vinoath Selvakumar has been very professional and helpful in ensuring the process run smoothly. He was very proactive in driving the renewal process forward. At all times he was polite and informative.

Tina · 18 March 2026

★★★★★ 5/5

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Excellent service from Liam and Charlie

Excellent service from Liam, Charlie and the team at Knight Frank. 99% of asking price received in 12 days with ongoing support throughout the selling and legal process. Knight Frank were the only agents to see the value that we believed the house had and not only did they see it, they achieved it too. If we had gone with other agents we would have walked away from more than £100k. Thanks Liam and Charlie for the excellent support!

Andrew · 1 December 2024

★★★★★ 5/5

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We just had a great rental house search…

We just had a great rental house search with Knight Frank. It was a bit rushed, since we were informed at the last minute that our former rental would no longer be available, so we had to find a place within our budget, our location parameters, and our space requirements more quickly than we might have hoped. Knight Frank was terrific at finding and showing us rental homes that met our requirements, and we were able to close the deal for our new rental in record time with their welcome guidance. Special thanks to Sophie Alexander and Kamran Shirazi for their care and expertise during the sometimes stressful process!

Vivian · 13 November 2024

★★★★★ 1/5

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AVOID THIS AGENCY! unethical treatment, unprofessional behaviour, unethical landlord

if i could give less stars i would. AVOID AT ANY COST! Absolutely unprofessional behaviour and unethical treatment. absolutely unethical landlord. rented with them in St Johns Wood. NEVER AGAIN! they never respond on time - had to chase them for confirming move out date for months! the flat was provided in a disgusting state to me: very dirty (the tissues were simply black after cleaning, which i sent to them), smelled of the fresh paint for 3 weeks and I got intoxicated and was vomiting for days because of this. The fridge smelled of curry for 3 months after move in date. I have documented the poor state of everything in that apartment, and God it was poor! the apartment is practically falling apart - the walls are covered with scratches, the doors not closing properly, the windows so ancient that my grandmother had better for the place with chickens on a farm 30 years ago. not to mention the gap of 5 cm wide between the front door/ entrance door and the floor, causing draught and constant windows banging inside apartment each time someone was passing in the corridor. now the landlord is not returning my deposit saying he wants to repaint the walls at my cost. and the agency - despite me having provided thousands of pictures showing each millimetre of the flat in the poor state when i moved in, does not say a thing. pretending a landlord is saying the truth claiming i damaged the walls, when i have sms from him and emails from knight frank acknowledging the scratches on the walls and all the rest related to the poor state of the flat.-UPDATE: still no response to my numerous emails, their agents who were in contact with me on my case are not picking up and are never available. only received email confirming registration of my complaint. Landlord is also ignoring all my countless attempts to get in touch. i raised a dispute on tds. it will take a very long period of time to get through the process so avoid this agency as plague. unethical bunch of unprofessional people. will now have to wait until 22nd november for the landlord or agency to respond on dispute claim raised by me. will keep this updated on progressUPDATE2: a week later and still no response from Knight Frank. please avoid them if you want to get your deposit backUPDATE 3: their complaints team is just as useless and unprofessional as all of the agents i have dealt with. they did not offer any solution to me or tried talking to the laddlord, who is still not responding to my countless emails and calls, in emails i also cc the knight frank colleagues. instead they say it is not their responsibility as the property is managed by landlord. it is of course totally ok for them that i paid them, but they have 0 responsibilty to their tenants. 0! not even to ensure the info i shared on move in date on the terrible state of the property is documented in the check in report. because clearly the check out report shows all damages i reported to knight frank as damages caused by me. landlord now uses this claiming deductions in tds dispute raised by me. i have no doubt i will get my money back in full because i have all pictures and documented evidence i sent right away when i moved in, but the tds process takes months. STAY AWAY FROM JNIGHT FRANK: RENT FROM SMALLER MORE PROFESSIONAL AGENCIES. I GOT MY DEPOSIT BACK IN FULL WITH 0 PROBLEMS FROM OTHER AGENCIES

Yana · 6 November 2024

★★★★★ 5/5

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Leigh Glazebrook at Knight Frank

We recently sold our property through Knight Frank in Stow on the Wold. Leigh Glazebrook demonstrated exemplary professionalism and dedication coupled with enthusiasm and positivity; from the beginning we had complete confidence in Leigh. He advised us on how to prepare our property for sale and then coordinated the launch, producing a stunning brochure and advising us on the Sale process, including our part in the procedure. Rosie as well as Leigh showed the house to prospective buyers and kept us informed at all stages how the Sale was progressing.Leigh has in depth knowledge of both the region and the local market; he used this knowledge superbly to present and sell our property so that once we had presented and packaged the Property in the best manner we received an offer within a few weeks which we accepted.From this point Leigh worked incredibly hard to synchronise the different elements required; liaising with not only the Buyer but also our lawyer and accountant to ensure that the Sale went as smoothly as possible. His positive attitude and wholeheartedness helped us throughout our more complex than usual Sale. We can happily say that our Sale was Completed with rapidity and efficiency. We also appreciate the kindness shown to us. Thank you Leigh and the team at Stow on the Wold

J · 5 November 2024

★★★★★ 5/5

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Extraordinary service from Adam Burlison & team

We have received a truly extraordinary service from Adam and his team in Esher: Amanda, Hayley and Maisie. Both our sale and purchase had various complications built in but Adam and his team helped us navigate the many hurdles and challenges brilliantly. Adam himself is a superstar. Always available (no matter what timezone I was in ;) and his knowledge of the market and frankly anything to do with selling and buying a property in the UK is second to none. In the end he and his team made what could have been a very complicated process a very enjoyable and successful experience for my entire family. Cannot recommend Knight Frank in Esher enough.

Hansbart · 3 November 2024

★★★★★ 5/5

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Exceptional Service and Support

Katie Shaw provided an outstanding level of professionalism and support throughout the entire process. Her friendly and proactive approach made every step seamless and stress-free. Katie’s deep knowledge of the market and her ability to provide clear, sensible advice were invaluable to us. She worked tirelessly to secure the best outcome for our needs, ensuring everything was handled with competence and efficiency. It’s rare to find someone who combines expertise, dedication, and warmth in such a genuine way.We couldn’t be happier with the experience and highly recommend Katie Shaw to anyone looking for top-notch service.

Hande · 1 November 2024

★★★★★ 5/5

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Exceptional Service received from Adam Burlison

I've had a very professional experince from Knight Frank Esher since first registering my interest in a property. Adam and his team were very responsive and worked in an extremely efficient and timely manner with all the issues of purchasing a property. Adam is a true asset to Knight Frank Esher, he shows 100% full commitment and his knowledge and expertise are exceptional. His communication was always clear and to the point and made the experince of purchasing a property very easy. I would highly recommend Knight Frank Esher.

Sorour · 31 October 2024

★★★★★ 5/5

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I recently had the pleasure of working…

I recently had the pleasure of working with Lexi Solt, who made our flat-hunting experience very pleasant. She was super responsive from the get-go, quickly answering all my questions and ensuring I felt supported throughout the exchange. What stood out the most was how consultative she was when she showed us around the property, she took the time to truly understand what I was looking for and what we needed in a new home.During the viewing, Lexi actively showed me around the flat, answering all my questions with enthusiasm and insight. She genuinely helped me figure out if the flat made sense for our needs, rather than just trying to rush through the process. Her positive attitude and energy made the experience enjoyable and easy.Also, her tech-savvy approach made her stand out. She sent me a pin on WhatsApp to ensure I knew exactly where to go, which made coordination super quick and easy. I highly recommend Lexi to anyone in search of a new flat!

Sonia · 23 October 2024

★★★★★ 5/5

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Thank you Lucy and Team

We had a great experience working with Lana, Lucy, and Kyrsten. They accommodated all of our special requests, payment timelines and prepared the handover of the property as we needed. The entire move-in process was handled smoothly and professionally, from organizing multiple viewings to making sure every detail was taken care of. They were responsive, helpful, and made what could have been a stressful process feel easy and well-managed. Highly recommend their service!

A.M · 18 May 2026

★★★★★ 5/5

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This is the best experience I’ve ever…

This is the best experience I’ve ever had with an agent, it was seamless, expert, generous and kind. Without Lara I would never have found this house or had the confidence to buy it, she’s a total gem. Helen and Rosie made it possible for me to view the house multiple times, take a builder and an architect with me, and give me the full picture about the house and the village. The process was extremely efficient, clear and well managed, no question was too stupid and no asked too difficult. I really cannot recommend Knight Frank highly enough, Lara Rosie and Helen are brilliant at what they do and incredibly kind, generous, thoughtful, knowledgeable and helpful. Helen managed the process brilliantly, she gave me confidence and assurance, and was just generally incredibly kind and supportive, I wouldn’t want to buy a house through anybody else!

Ms · 19 October 2024

★★★★★ 5/5

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We found our forever home via Knight…

We found our forever home via Knight Frank, and the whole process from start to finish was made as painless as possible due to the diligence, expertise, and professionalism of William, Jordana, Rachael, and Sophie in the team at Amersham.The whole experience couldn’t have been more different to that with an agent that was dealing with a previous property we were purchasing, which thankfully in hindsight fell through for all the right reasons, as it is not a patch on the beautiful home and area where we now reside.Thank you Amersham team for making that happen!

Alistair · 18 October 2024

★★★★★ 5/5

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Outstanding Service and a Seamless Moving Experience with Knight Frank and Lee Murad

I couldn't be more impressed with the support I received from Lee Murad at Knight Frank. From the moment I moved into my beautiful new apartment, Lee has been incredibly responsive, collaborative, and supportive. His dedication to ensuring a smooth transition has made all the difference. Lee is exceptionally organized and, most importantly, reliable. He takes care of every detail, project managing any outstanding issues, and always keeping me informed with professional and timely communication. Thanks to his efforts, my move was seamless, and I felt completely at ease throughout the process.I would highly recommend Knight Frank and Lee to anyone looking for a stress-free rental experience. If you want a team that truly cares about your needs and makes the entire process effortless, look no further

Ivan · 11 October 2024

★★★★★ 5/5

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Very trusted agent

I’ve been renting a flat through Knight Frank for the past two years, and my experience has been excellent. Toru is incredibly responsive, whether it’s handling repairs, lost keys, or any legal documentation. Every time I’ve had an issue, they’ve addressed it promptly and efficiently. Maintenance is always scheduled well in advance, and they ensure everything is taken care of without me having to worry. The service is consistently professional and reliable. I highly recommend Knight Frank for anyone looking for a smooth and stress-free renting experience! Thank you, Toru.

KK · 11 October 2024

★★★★★ 5/5

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Highly recommend Zara at the Richmond office

We couldn't be happier with our experience of Knight Frank, Richmond in the handling of our purchase. We'd recently pulled out of a previous sale, poorly managed by Chase Buchanan, and had an unpleasant experience in the way we were treated as buyers.From the very beginning of our dealings with Zara at Knight Frank (Richmond) we felt listened to and supported. Despite her job acting in the interest of the sellers, we also felt like she was in our corner and went above and beyond to make the process as smooth and easy for us as she could. Liam from the Richmond office was also super helpful while Zara was on leave.Throughout the process, which was just over 2 months from our first offer to completion, the team provided excellent communication (phone and email) as to what was happening which helped a stressful process feel more enjoyable and exciting. Thank you to the Richmond team and BIG thank you to Zara for all her support in helping us secure our new home!

Georgia · 7 October 2024

★★★★★ 5/5

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Sophie was brilliant!

Sophie Alexander was brilliant! Friendly, warm, efficient and always willing to help - I'd recommend her to anyone looking for a great space in Chelsea!

Chris · 8 May 2026

★★★★★ 5/5

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We would like to sincerely thank Jason…

We would like to sincerely thank Jason Ugg and Jordan Cook for being by our side throughout such a difficult and stressful rental process.

Arzu · 15 May 2026

★★★★★ 5/5

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Kavita and Katie in the Ascot lettings…

Kavita and Katie in the Ascot lettings team were wonderful. They were so attentive, great at communicating and very efficient with getting my property listed and viewings arranged. I have worked with multiple estate agents in the past and have NEVER experienced the level of professionalism, care and efficiency they both provided. Will continue to use Knight Frank in the future and will continue to rant and rave about how anyone else looking for letting or sales support should also use Knight Frank. Thank you so much ladies !!

Alice · 12 March 2026

★★★★★ 5/5

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Flat maintenance issues

We had some major issues throughout September and October concerning fixtures of a flat managed by Knight Frank. The property maintenance manager, Shantel Sikanartey, promptly stepped in, took control of the correspondence, liaised with the Body Corporate, organised the extensive repairs and required purchases, correspondence with the tenants and kept us appraised of the process. We are very appreciative of Shantel's very hard work and support over an extended period of time and could not think of a better person to have managed this difficult experience for us. We are very grateful for Shantel's experience and dedicated support. Shantel was fantastic.

Peter · 21 October 2025

★★★★★ 5/5

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Professional, efficient and friendly

We recently purchased a house where Sam Daniels from Knight Frank's Bath team acted as the seller's agent, with Giselle Holman assisting to progress the sale. Both Sam and Giselle were fantastic throughout the entire process.They kept us informed with regular updates and worked diligently to ensure all relevant parties, including solicitors, stayed on track. Their proactive approach, combined with the expertise of the Bath team, really helped take the stress out of what can often be a very stressful experience.We are incredibly grateful for their support and would highly recommend Sam, Giselle, and the Knight Frank Bath team.

Edwyn · 24 September 2024

★★★★★ 5/5

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We had a brilliant experience with…

We had a brilliant experience with Knight Frank! Fiennes McCulloch helped us through buying our first house amazingly! What could have been a stressful experience was very smooth and felt very easy! I know Fiennes did a lot behind the scenes to keep the vendor happy when our mortgage took a while to come through, which we are so grateful for. Would highly recommend going to Knight Frank, thanks to Fiennes we had a great experience, he helped us through each stage and made sure we understood everything without stress!! Thank you Fiennes!!! Our first home and we couldn’t be happier!

Rosie · 18 October 2025