haart reviews

★★★★★ 5/5

Google

As a first-time buyer, I went into the whole process expecting it to be stressful, but Steve made it the complete opposite! From the very beginning, he was friendly, down to earth, incredibly helpful and really easy to deal with. What stood out the most was how available he always was. Whether I had a quick question or needed reassurance about something, he was always on the other end of the phone, ready to help, which made such a difference. He truly went above and beyond to keep everything moving and make sure the sale progressed as quickly and smoothly as possible. He explained each step clearly, kept me updated throughout, and took a lot of the pressure off what can be a pretty overwhelming experience. Buying my first home felt far less daunting thanks to Steve, he made it feel straightforward and actually quite exciting. I couldn’t have asked for a better experience and feel so grateful to now be in my dream home and starting a new chapter. I’d highly recommend Steve, and if I ever decide to sell in the future, he’ll be the first person I contact.

Katie · 26 March 2026

★★★★★ 5/5

Google

I had a really positive experience with haart Estate and Lettings Agents in Guildford, and I especially want to thank Molly Nolan for her outstanding support. Molly was professional, friendly, and incredibly helpful throughout the entire process. She took the time to answer all my questions, kept me updated, and made everything feel much less stressful. Her dedication and genuine care for clients truly stand out. I’m very grateful for her help and would highly recommend both Molly and the team at haart Guildford.

Erich · 16 March 2026

★★★★★ 5/5

Google

The team at haart Guildford were helpful throughout our tenancy. In particular Clair has been exemplary, helping our end of tenancy proceed smoothly and keeping in contact for anything we needed. Through no fault of the agency, towards the end of the tenancy our flat experienced multiple maintenance issues (a failed boiler, a roof leak, an unrelated ceiling plaster collapse, and neighbours' construction work mistakenly removing our access and damaging parts of the property.) Clair stayed in contact throughout these issues, both with us and the landlord, and helped to manage swift repairs, arrange viewings around our availability, and reassure us with regards to our deposit. She also alerted us to viewings in advance and rearranged them so that we could be present - a legal requirement, but something that not all agents seem to be able to do! Tenancy is now over and I'm very happy with our time & results from haart.

Alex · 16 March 2026

★★★★★ 1/5

Google

As a landlord we have tried to communicate with haart our agents for two weeks. No response from emails or ring us back when we eventually contacted them by phone and asked for a call back. Bit lost where to go from here probably find a different company to deal with as I feel their customer service is atrocious. Update as of July 2024 and having Haart for the past 11 months as my property managers I've finally informed them that I no longer require their lettings management service. In the last 11 months of dealing with the Guildford team I have had the worst service as a landlord could of ever expected. Asking for quotes for works not actioned and performed by the team. Late rents not chased until I chase the team and inform them. A serious set of leaks in one property not resolved for 6 months even though emergency plumbers sent from Haart on multiple occasions at a cost to the owner. This ended with myself visiting for gardening and seeing for myself that the poor tenants were blocking the water with their own clothes. I immediately sorted the multiple leaks in 24 hours but the damage was such that the kitchen ceiling needed replacing and so did the entire kitchen at a cost of thousands of pound Haart were instructed not to perform a check out report after the tenants all decided not to continue with tenancy. Haart did it anyway and charged over 200 pounds. I disputed the charge and several month's on I've still not been refunded. To end on a positive Haart organised a house clean after a tenancy ended which was carried out well. In conclusion the sales side in securing tenants is fine and I have moved to rent collection service only. If you want fully managed then I would avoid Haart as your agent because I've had the worse experience I could imagine and what I've written here is the tip of the iceberg. Update 21/9/24 It's been 3 months since I sacked the property management side of Haart letting my two properties in Guildford. I spoke to Melis because I've moved over to rent collection only service and she saw this review and indicated that a senior member of the property management team would contact me to discuss my issues if only to learn lessons on how to improve. Of course no one has bothered to contact me and also no refund for a check out report I instructed them not to perform which is overdue by 9 months now so I guess small claims court is my only option left now if I choose to be letigous as they clearly won't correct their mistakes and take ownership of spending landlords money when they were clearly instructed by email and phone to not carry out a service. Update 27/10/2025 I have two properties tenanted and Haart only now do rent collection at an extortionate 7% + VAT. Now for my £4222 per year all they have to do is transfer 24 payments of rent from their accounts to mine. You would think that's simple enough but no unfortunately not. For the last 3 months money hasn't been paid on time often over a week late, no communication, no apology me chasing and given false promises then missed with more chasing as a customer paying for a diabolical service. I would never recommend this company to anybody and I've given them over 2 years to improve. Incompetence all around via the Guildford team. The monies owed btw are sitting in their account it's not the tenants that are the problem it's most definitely the Guildford agency and their accounts department that seem to struggle to make payments on time and when due. Funny how I can make prompt payments in seconds using online banking but Haart can take over a week to perform a task that for the rest of society takes a few seconds to a minute. Avoid this company at all costs is my advice. Update 27 November 2025 Well Haart continue to frustrate. Rent has been late on no less than the last four months. Whilst the tenants have on occasion paid late that's ok as they have kept me informed. What's not ok with me is when monies have been paid to Haart and they take days and days sitting on it and I have to chase them for transfer. Avoid.

Chris · 28 November 2025

★★★★★ 5/5

Google

It is a pleasure to give a glowing review of my experience with Sanjay at Haarts. He has demonstrated key abilities with representing Haarts in a professional manner, resolving any difficulties with tact and politeness, going the extra mile to ensure customer satisfaction and for engaging positively with me as a tenant. I would also like to thank Claire for her customer service skills and for assisting me.

Nick · 26 November 2025

★★★★★ 5/5

Google

Claire has always been very helpful, very prompt in responding to my emails and helping with all my questions and queries. I have been with Hart for 4 years and have had no issues with them highly recon using them and especially Claire for all your lettings needs.

Serina · 16 April 2026

★★★★★ 5/5

Google

"Huge thank you to Clair Pollard and the team at Haart Guildford! We had an urgent issue with our water supply, and they handled it immediately. The water was turned back on in no time, and the service was professional and efficient. Highly recommend them for their excellent property management!"

Angelo’s · 16 March 2026

★★★★★ 5/5

Google

Clair, who helps manage the property I rent with Haart, is brilliant at helping to arrange any support I need with any issues. Clair is responsive, professional and considerate in her communication, and is always keen to help where she can.

Ella · 16 March 2026

★★★★★ 5/5

Google

We had a wonderful experience with our house agency! The entire process was smooth, professional, and stress-free from start to present. A very special thank you to Clair Pollard, who guided us every step of the way. She was incredibly …

Nikhitha · 16 March 2026

★★★★★ 5/5

Google

Please may we thank Molly and the superbly professional way in which she has found us a new tenant for our flat. Molly always listened carefully to our questions and requests, followed up promptly with any actions and always very people sympathetic. Thanks Molly - b&h

P · 26 November 2025

★★★★★ 5/5

Google

Very good support provided by Haart, my special thanks to Clair Pollard and Anne-Marie Mallard for the all help provided with recent matters on property management. Many Thanks!

Edu · 15 April 2026

★★★★★ 5/5

Google

Melis CollinsMaras was incredibly helpful when I first rented a house, clearly explaining all the necessary documents and procedures. I’m very grateful for her assistance, which made my first house rental experience in UK quick and hassle-free. After living in the same house for a long time, I needed to move, and Sanjay Agarwal was instrumental in ensuring a smooth process, particularly with the refund of my deposit and any overpaid rent. I’d like to extend my thanks to him as well for making the move trouble-free.

Ali · 23 September 2024

★★★★★ 5/5

Google

After struggling with our previous agents and our property being on the market for over 16 weeks with only one offer which fell through was really disheartening. Steve at haart came to the house was very clear and had an action plan from the beginning. Communication from the team was great and they vetted each viewing before hand so there were no time wasters, within a week of being on the market we had 8 viewings and 3 offers put on the table. Within 2 weeks we accepted an offer. And Steve was on the ball the whole time and kept us in the loop everyday. We couldn’t recommend haart enough.

Simon · 10 August 2024

★★★★★ 5/5

Google

Clair Pollard was a great help with me recently ! she helped me sort out my deposit without her i couldn’t of got it done in time !

Daniella · 16 March 2026

★★★★★ 1/5

Google

I agree with a recent comment about the lack of assistance and chaotic, really bad property management service provided by the Guildford branch. I wish i could give minus stars! I have lived in their flat for nearly one and a half years, and I had some many issues, so many untended problems, that I can say this was my worst experience renting in the UK. There has been a leak in my bedroom for over 8 months, after they fixed it externally, the ceiling and walls were badly damaged, moldy and the ceiling was warping. Even though I had documented and reported the leak when it started over a year ago, there was complete disregard with me and the property. I had no water pressure - no water in the shower for as long as I have lived there, and I have used the little water droplets that come of the bathtub to be able to clean myself. The hob was a pile of rust, really difficult to make food on it. My first 4 months - winter - had heating issues, which caused me an astronomical bill of 2k£ + for that period even though I am a single occupier int he property. And there were so many other issues I wont even list here. My neighbour told the Landlord, when I handled my Notice recently, and the Landlord came here to visit, she was unaware of what was happening. Overall, I regret I have rented the flat, and haven't been able to have a good night of sleep hearing water dripping from the ceiling and watching the mold grow and being sick in the process, or ever able to have a proper shower. I feel one and a half years of my life have been robbed in a place that made me feel constantly anxious and took so much of my peace. Stay away from this agency!

Isis · 25 June 2024

★★★★★ 5/5

Google

We’ve sold our house with Stephen and his team at Haart Guildford and we can’t say enough positive things about them! Stephen is so proactive, professional and above all, a genuinely lovely guy. We’d been on the market for months with another local agent who had been pretty lazy and unhelpful in their approach - then along came Stephen and within a week or two we were under offer for over asking price. A fantastic result! He’s been so helpful throughout the entire follow up process too, we can’t recommend Haart Guildford highly enough. We even recommended Stephen to our next door neighbours who are also now under offer with Haart Guildford!

Sophie · 22 August 2025

★★★★★ 5/5

Google

Haart has been great and quick at answering any questions and Clair has been on hand the whole time if I needed anything.

Georgia · 16 March 2026

★★★★★ 5/5

Google

Cordelia has been very helpful and professional when speaking with her. I would strongly recommend Haart lettings in Guildford. Thank you!

Oliver · 19 March 2026

★★★★★ 5/5

Google

Molly has been really helpful with her knowledge of the area as well as the business. Great communication, highly recommend.

Lynn · 16 March 2026

★★★★★ 1/5

Google

One of the worst estate agents going. Team changes constantly so they rarely know who you are and what's going on with the properties. Rent payments are constantly misassigned to wrong houses or just not assigned at all meaning we are constantly receiving rent arrears letters. Spelling mistakes in contracts and they rarely pick up the phone! They might be great for landlords but tenants really suffer due to staff incompetence. EDIT: Melis is a gem who has been very helpful since she joined. Hopefully she can inspire her colleagues around her to show a level of competence. My one star will remain until the situation is resolved, but it is good to know there is someone who knows what they are doing - just a shame it's only one person.

Joel · 25 February 2024

★★★★★ 5/5

Google

Sanjay has been absolutely amazing while getting our home sorted. Making sure everything is as it should be and going above and beyond for us. Thank you so much for everything Sanjay!

Leah · 26 November 2025

★★★★★ 5/5

Google

For Sanjay, I would give 10 out of 5 if possible. I had other agents with rentals, Sanjay is without the doubt, the best of all of them. Professional, quick to respond/ follow up, goes above and beyond and is always 3 steps ahead. The whole experience was amazing and leaving this flat, Sanjay will be the most missed piece

Dulaan · 15 January 2025

★★★★★ 5/5

Google

Thank you very much Mr Sanjay Agarwal from Haart Agency, for helping and supporting us to change the boiler and to extend our contract. Thank you Sir for being so supportive and prompt . We really appreciate your support and understanding and making this happen in a timely manner. We are looking forward to continue to work with Haart Agency. Thank you very much, and much appreciated Mr Sanjay Agarwal. Anca & Alin

Anca · 25 June 2024

★★★★★ 5/5

Google

Excellent communication throughout the renting process from Christina and Melis. I had particular contact with Christina, who communicated with myself throughout the different stages with outstanding levels of efficiency and professionalism. They always replied within time and never left me feeling in the dark about the process. I am a first time renter with no proper knowledge on how everything works, and Christina and Melis made the process stress free, keeping me updated along the way. A Very happy and satisfied customer, definitely recommend.

Oskians · 27 November 2023