Guildford Estate Agents Guildford reviews

★★★★★ 5/5

Google

We recently purchased a house through Guildford Estate Agents and they have been fantastic to deal with throughout. Izzy was accomodating of our requests to visit the property in advance of completion and was always helpful and friendly. Jack was also fantastic in helping to keep the process moving when our solicitors weren't being responsive! Thank you both - we're so excited for our new home.

Kelly · 16 April 2022

★★★★★ 5/5

Google

Changes have brought a massive improvement in their service, by the letting team, with ownership of problems until resolved. Excellent informed communication from staff, particularly Maeve, who I deal with. Would highly recommend.

The · 16 April 2022

★★★★★ 1/5

Google

Absolutely horrendous experience. How can a letting agent forget to mention that gas and electricity is billed separately for the property, and had different providers registered on the name of the estate agents. You get the bill months after you leave the property. Ridiculously un-professional.

Soumyajit · 27 October 2024

★★★★★ 4/5

Trustpilot

Professional and responsive!

Maureen · 26 September 2026

★★★★★ 1/5

Google

Where to start with this embarrassing excuse of an agency.. they told me my property was unfurnished, but there was a few items left there from previous tenants that i could do what i wanted with, and are now withholding my WHOLE £1.148 deposit because they can’t seem to decipher which flat was mine.. it clearly states it was the upstairs flat which is furnished, not my one. anyway, Jack’s very incompetent and rude, have had nothing but issues for 7 months with their lack of communication, people turning up at my door without warning, scaffolding being put up without asking me, ALL while caring for a baby. like… really! let’s not forget about the mould in the flat too.. gross. i am extremely disappointed and disgusted with the lack of professionalism shown by these people. i really would avoid them like the plague, save your time, money and stress levels!!! DISGUSTING! attached photos are their example of a professional clean throughout the flat when i moved in, in december 2020! 😂😂😂😂

Lisa-Jayne · 16 April 2022

★★★★★ 1/5

Google

Literally the worst experience ever. Please do not work with these agents if you are renting a property with them. Turns out I’m not alone and some of my fellow colleagues have had terrible experiences with this group. Jack told us he sent emails when he didn’t and also said he would give my roommate keys at our workplace which he didn’t. JUST TELL US THE TRUTH. Asked to show us properties with a move in date before a certain date but didn’t. Sent in an offer letter with a proposed move in date which they then subsequently said was accepted only to found out only certain parts of it were accepted yet they never told us which parts. Clowns lol.

Dominic · 16 April 2022

★★★★★ 1/5

Google

Would’ve been great if the staff had received adequate training to deal with our sale. Unfortunately they was not & this lead to us having to deal with the manager / director who was anything but helpful & trustworthy. A lot of mistakes had been made, that he could not accept & admitted that he thought that we was only complaining as we did not want to pay. Our experience was an absolute shambles. We are completely disgusted with how we have been treated. Please use another company.

Laura · 16 April 2022

★★★★★ 1/5

Google

The business is run by a wannabe businessman with his team of inexperienced, laughingly bad team of children. Jack has the characteristics of a typical salesman and I believe could do well elsewhere, but pulls strange moves probably under the guidance of his strange boss. Joe kite more like high as a kite and Katie couldn't sell water in a desert. Predatory agency with non existent communication. Reminds me of a pack of confused and aggressive pitbulls. Can't go wrong with choosing a competitor as Guildford real estate agency will only do the absolute bare minimum and shaft you at their convenience.

Wilhelm · 16 April 2022

★★★★★ 5/5

Google

This is by far and away the best estate agents I've ever had the pleasure of dealing with. From start to finish the process was seamless! I met Joe Kite first, who showed me round the house, he was very professional and knowledgeable and was able to recommend me the perfect home! Then Fay and Jack helped sort out the contracts and everything else! They were both absolutely fantastic, quick at responding and very attentive to my requirements. If you need a high quality estate agent in Guildford then look no further than Guildford Estate Agents!

Sandra · 16 April 2022

★★★★★ 1/5

Google

Unfortunately wouldn't recommend. Don't have much experience with them but what I've had wasn't positive at all. Booked a property visit with them for the following day, rang twice to confirm, was all fine. Did not get a confirmation e-mail so left them a message and thought maybe there could have been a typing mistake. Went to the visit as booked and no one came... No phone call to cancel it either. It was a Saturday, website states they're open, rang the office all afternoon and no one answered. Went there, all shut, lights off... Rang on Monday to query was had happened, the person said had phoned me to cancel the viewing (which obviously didn't, there was no phone call at all) then she asked me to confirm my number and when I did she told me a completely different number and insisted I HAD GIVEN HER THAT NUMBER (made me laugh) when in fact she had not even asked me for my telephone number when booking the viewing, just took my email address. I once again booked the viewing for the following day and even thought to myself they would ring cancelling it, as from the beginning everything sounded and felt a bit strange, and how right I was, so they did! Rang in the morning cancelling it and said the tenant had decided to stay in the property... Unfortunately wasn't even the person in question who rang me to cancel it (second time), asked a colleague to do it, which felt even worse. Looked like a wonderful property, which would never have been available for the time it had been advertised for, so I can't say for sure, but looks like a bait to get people calling and collect some data. Can't think of anything else. This was just my experience and I think it's important to share. I just hope it doesn't happen to other people.

Saskia · 16 April 2022

★★★★★ 1/5

Google

WARNIN : check your contracts before working with this agency also in case they stole your deposit or make you deal with the landlord (in case the difference gets heated they will do it) you can go to Guildford borough, seek legal advice (I'm working with Citizen Advice Bureau and still waiting for finalized answer) just to know how bad this estate agency is ask them a question and the first response is I have to check with my director and the process goes on and on with no answer. No emails will be answered (they will tell you politely that they will get back to you but they never will).

Pendar · 16 April 2022

★★★★★ 1/5

Google

DO NOT RENT WITH! Do not rent with them unless you want to lose your deposit. They are withholding my £1k deposit after I moved out, trying to charge me for issues which were already present when I moved in, didn't reply to my emails for 2 weeks and only did so after I threatened court action, promising a deposit return amount by the end of last week, yet by now also still failing to do so. Bad communication seems to be a pattern with these agents. They also illegally rented me the property by advertising with a fake EPC that was not registered on the official government register. The property was dirty when i moved in, for example hair on the toilet and mould in the window, and many items left by the previous tenants. They also tried to bully me into accepting viewings when it was not convenient for me, they let people into my property to view without masks when I had repeatedly asked for masks to be worn at my place of residence, another time while I wasn't home, they left the front door open and unlocked after the viewing, making my possessions vulnerable. Literally go somewhere else if you want halfway decent, competent and most of all, legal service.

Pei · 16 April 2022

★★★★★ 5/5

Google

Jack Boxall is very professional and responsive, it is very hard to find other estate agent like them. He helped my relatives a lot for rental arrangement. I definitely will recommend my friends to use their service.

Lam · 16 April 2021

★★★★★ 1/5

Google

I would not recommend selling with this estate agent. The service at first was very good, with great photos taken, but the selling was non existent. They admitted that their strategy is to post online and wait for buyer interest, nothing proactive. We listed for about 6 weeks and didn’t even get one viewing and they then blamed the property and market. We then listed with a different agent and had 5 viewings and 3 offers in a week.

Sam · 16 April 2022

★★★★★ 5/5

Trustpilot

Guildford estate agents recently helped…

Guildford estate agents recently helped us out with letting our flat using their managed service. They have been brilliant from the beginning. Highly professional service, good quality photographs and informative property add. They have been extremely helpful with all of the questions we’ve asked and have always responded to us quickly. They kept us informed throughout, they always let us know in advance of viewings and have always been at the end of the phone. I highly recommend using them.

Emma · 20 January 2022

★★★★★ 5/5

Google

Can't praise these guys enough. Everybody has been so attentive and really listened to my wants and needs of my dream property. Ellie was very professional and has showed me around some gorgeous homes! Thanks again!

Megan · 16 April 2021

★★★★★ 5/5

Google

Jack Boxall was an outstanding agent during my 1 year tenancy in Guildford. Very professional, understanding and always ready to help you with any issues you might have with the house or the landlord. His replies are fast and always has solutions for any problem you come across. Not only he covered all expectations, he really made the stay much more enjoyable!!

Bernardo · 16 April 2022

★★★★★ 5/5

Google

This real estate agent can timely deal with problems and provide solutions, especially Jack, the staff member, who is very patient and enthusiastic. He will ask them again next time when renting a house.

刘巧平 · 16 April 2021

★★★★★ 5/5

Google

Our agent is Jack, we were so pleased to commend him for his extra mile help from the course of the ordeal of purchasing the property. he was very honest and helpful to us even out of his office time, he is so prompt in answering our queries and he is always available during our request to visit the site for re-viewing. I would recommend him to my friends and colleagues for sure. best regards

Remarie · 16 April 2022

★★★★★ 1/5

Google

I would not recommend selling with this estate agent. The service at first was very good, with great photos taken, but the selling was non existent. They admitted that their strategy is to post online and wait for buyer interest, nothing proactive. We listed for about 6 weeks and didn’t even get one viewing and they then blamed the property and market. We then listed with a different agent and had 5 viewings and 3 offers in a week.

PeggyandSam · 24 August 2021

★★★★★ 1/5

Google

What a bunch of fools! Too many things to list, but a few lowlights: - they put the wrong pictures on the listing, and only when moved in realised it was a different flat - they gaslight you and try to deny your legal rights, like saying you don't have the right to contact your landlord directly (you do, look it up) Most of all their attitude is either non-existent (since they never respond) or condescending when they do. Avoid like the plague. And I know in general estate agents are like rats, but these guys are particularly disease ridden.

Amir · 25 May 2024

★★★★★ 1/5

Google

AVOID AT ALL COST!!!! DISGUSTING SERVICE Recently rented a flat through Guildford Estate Agents, less than a week ago. The whole experience has been nothing short of a nightmare. I was told that the apartment was going to be professionally cleaned but on Friday the 3rd when I got the keys- I went to the apartment and it was filthy! Mould on bedroom walls, dust on furniture as it is a furnished apartment. I immediately took pictures and emailed them. On Saturday morning they emailed back to say everything had been taken care of. They literally just went and wiped away the mould and of course if you've ever dealt with mould you know that wiping is not the solution. I decided to let it slide and since I had proof I'd be able to ask them to remove the mould when it popped up again. I spent Saturday the 4th literally cleaning the apartment. When I spent the night in the apartment I had respiratory problems and woke up with a massive headache. I figured that the mould must have been even worse that I thought so I checked every corner only to find the whole underneath of the mattress covered in MOULD. Green, black, yellow- you name it. When I asked for this to be taken care of I was told they'd look into it and reach out 'once they had an update'. I explained how the matter was urgent and I couldn't sleep in the apartment as it was making me sick and I also asked for a time frame of how long it is going to take and I got nothing. The incompetence is mind-blowing! I have spent 1 night in the apartment till date. Not sure if the landlord even knows what's going on at their property. So if you are a landlord or looking to rent, spare yourself the headache and go with any other Agency but this one. They have a 3,6 rating for a reason. I hope this helps someone out there.

Chelsea · 25 May 2024

★★★★★ 5/5

Google

I bought my first house through James at Guildford Estate Agents and it was a great experience. He ensured that I knew about what the area could offer as well as the main features of the house. He also helped me with the process, talking me through the main steps that I would go through. In the end o completed in 9 weeks during a pandemic and a lot of this was due to James’ effort. I highly recommend if you’re looking for a property in the Guildford to speak with James.

Imogen · 16 April 2021

★★★★★ 5/5

Google

The experience with moving into your own property was nerve racking and stressful for me, however I got in contact with guildford estate agent to help me look for a property for me and my two children. I then was in contact with someone called Joe who was very friendly and patient with me. He also explained everything to me on the things I didn't understand and helped me find a property perfect for my little family. Thanks to him im looking into settling in with this property i am so grateful for the time and effort he spent to help me. He was also very responsive and was happy to solve or explain any problems I would highly recommend him and guildford estate agents

Annabelle · 16 April 2021