5/5
Rating only, no written review.
Agent replied · 16 June 2024
Hello Bucur! Thank you for the 5 stars!

Trusted Agent profile · Guildford
★★★★★
695 reviews across 2 platforms
17-19 Epsom Road, Guildford, GU1 3JT
Cavender Estate Agent's office in Guildford, at 17-19 Epsom Road, is rated 4.7 out of 5 across 695 reviews on two platforms, including 689 Google reviews rated 4.8. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Cavender Estate Agent, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Guildford office, from every platform, shown as written. First names only.
5/5
Rating only, no written review.
Hello Bucur! Thank you for the 5 stars!
5/5
Rating only, no written review.
Thank you for the 5 stars!!
5/5
Rating only, no written review.
Thank you for your 5 stars!
5/5
Rating only, no written review.
Thank you !!
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Aaron
Thank you Kirsty!
4/5
Rating only, no written review.
Thank you for taking the time to write your review. I am pleased you have been really happy with the service we have provided you. I am keen to know what we could differently to turn your 4* experience in to 5 stars. My e mail address is Matt@cavenders.co.uk
5/5
Rating only, no written review.
Thank you for your 5* review
5/5
Rating only, no written review.
Thank you for your 5* review
5/5
Rating only, no written review.
Thank you for your 5* review
5/5
Rating only, no written review.
Thank you for your review. I am unable to locate your details on our system or find any details that you have had dealings with us. Therefore, I am unable to investigate your reasons behind your 1 * review. Please feel free to e mail the details of this to matt@cavenders.co.uk
1/5
Rating only, no written review.
Good evening Thank you for taking the time of writing a review. I was naturally very disappointed to see a 1* review so wanted to look in to this. However, I cannot find you on our system so I was hoping you can provide me some details of any dealings you have had with us so I can investigate this. My e mail iss Matt@cavenders.co.uk
4/5
Rating only, no written review.
Thank you for your review. Please do let me know how we can turn this in to 5 *- matt@cavenders.co.uk
5/5
Rating only, no written review.
5/5
Great service
1/5
Rating only, no written review.
I am sorry you felt we deserved a 1* rating. If you provide me details on why you felt this and who was looking after you, I can look in to this.
4/5
Rating only, no written review.
Thank you for taking the time to provide your rating of our service. We always strive for 5* so please let me know where we can improve to score higher in future. Regards, Matt
1/5
Rating only, no written review.
Thank you for your review. We have tried calling you on numerous occasions to discuss this with you but you have not returned our calls. I am naturally disappointed that your review is only 1 star. I have looked in to the comments you have made and I can see your from the check out report from your tenancy that you left the pre-pay electricity meter with a negative balance. The landlord had to top the account up for the new tenants and he has understandably contacted you to be reimbursed. I am unsure why this would warrant giving us a 1 start review so I would be grateful if you could contact me so we can discuss this further. Matt
3/5
Rating only, no written review.
5/5
Rating only, no written review.
5/5
Rating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Cavender Estate Agent, Guildford won Platinum.