Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAVOID AT ALL COSTS !
I will give a timeline of my experience with carmen friend.
Tuesday April 2nd
House appears live on Rightmove with a price of £290k, appointment booked to view for Thursday afternoon and offer submitted to owner for £275k.
Thursday afternoon main road to area closed for emergency repairs, no way to access property except a detour that would take us passed viewing time. Phoned to change viewing ahead of time and got told next available viewing day is next Thursday a whole week away (with a large offer on the table, with scope to increase surely if they can’t find a sooner appointment they need more staff or less property?). Left at this
Saturday at 11.36 (right before they close for the weekend conveniently) called to say there has been an offer made and if we wanted to beat it we would need to be in the high £280s. Asked if we could view earlier, got told no (again seems fishy) told the agent my partner was out at the time but they we would discuss it and come back. Spent all weekend moving money and closing investments to see where we could get to……… great we discovered we can get to £295k !!!! Fantastic.
A few more calls on Monday and I’m ready to go.
Tuesday morning, call carmen friend to increase my offer to £290 (leaving me a little wiggle room) to be told sorry the seller has accepted an offer on this property and it is no longer available.
I was shocked, told I have every legal right to make an offer but they won’t let me view, and they know the owner won’t except an offer without someone having viewed. So basically I have been led down the garden path all week and now backed into a corner, with the company fringing around the law regarding offers.
I just wonder if the seller will ever know they lost £12.500k and a very fast sale !. I have a 50% deposit and through my work have access to amazing surveyors, solicitors and mortgage brokers.
I also wonder who the lucky sod was who in the current state of property affairs in Chester being through the roof and property selling generally over asking l. I must wonder was it luck ? Or was it who you know !! I fear the latter !!
I have since asked to have my information removed by carmen friend and would not trust them to sell me a caravan let alone a house !.
So many amazing and long established estate agents in Chester to pick from , sorry carmen, you’re no friend to me !!!
Ashley · 29 April 2024
★★★★★ 5/5
GoogleFirstly, if I could give 100 stars I would, but the max 5 available will have to do here.
Our buying/selling process started back in October 2022. In 7 months we went through 3 buyers and lost a house we had an offer accepted on after an awful experience with multiple estate agents on both the buying and selling side.
Is this what every estate agent is like? This is our first time doing this so maybe we just expected too much? But then along came Emma from Carman Friend.
Everyone needs an Emma when moving house. We certainly wouldn’t be in our lovely new home without her. Nothing was ever too much trouble, she constantly went above and beyond and a friendly, reassuring voice at the other end of the phone whenever we needed it was priceless. As well as being hilarious, she is so thorough with her work and genuinely cares, which based on our experience with other estate agents is so unique and clearly something that separates the Carman Friend experience from the rest.
Emma - there aren’t enough words to explain just how much we appreciate you and everything you have done for us during this process. Carman Friend are very lucky to have you and we felt very lucky to have you on our side through this process.
We will have no reservations whatsoever when it comes to recommending Carman Friend to anyone we know and if you are considering selling your home in the local area, you should absolutely speak to the lovely people at Carman Friend because although buying/selling a house is one of the most stressful things to do, doing it with them by your side is sure to make it a much smoother experience.
Kish · 29 April 2024
★★★★★ 5/5
GoogleWe had an excellent experience buying our house through Carmen Friend. Gareth and Jayne kept us updated regularly with regards to the progress of our purchase. Everything went very smoothly and took place within the expected timeframe . We wouldn't hesitate to recommend them.
Valerie · 31 July 2023
★★★★★ 5/5
GoogleSecond time using Gareth and the team at Carmen Friend and again excellent professional service received. Fully recommend Carman Friend from experience.
Jason · 9 August 2022
Agent replied · 5 July 2023
What a lovely read thanks Jaden :)
★★★★★ 5/5
GoogleSami and the Carmen Friend team were incredibly helpful and professional in assisting with the recent sale of our parents house. They did excellent marketing and when due to circumstances sales fell through were quick to move and assist in finding a new buyer. They kept us informed throughout and helped to make the whole experience much less stressful than it could have been. Thank you.
David · 6 January 2023
Agent replied · 5 July 2023
Thank you David, this was lovely to read and I am so glad we managed to get it over the line for you!
★★★★★ 5/5
FacebookWe had a very smooth and fast process throughout the purchase of a property from being shown round the house to collecting the keys. Gareth was always quick to respond to texts and answer any questions we had and help where possible.Just want to say thank you and you all did a great job helping us with our first home.I hope all our future processes are so easy.thanks
Jonathan · 15 June 2019
★★★★★ 5/5
GoogleGreat service from start to finish of purchasing our first property. Questions were answered quickly and even after working hours. Would highly recommend.PositiveResponsiveness, Quality, Professionalism, Value
Katie · 11 January 2022
Agent replied · 5 July 2023
Thanks so much Katie, we definitely aren't a 9-5 agent and really glad this was appreciated by you, our team work incredibly hard and its so lovely for it to be recognised :-)
★★★★★ 5/5
FacebookEverything was brilliant-amazing service! Couldn’t have asked for better estate agents to sell my property with. Chrissy and Emma were always so happy to help! Thank you all! x
Catrin · 19 June 2021
Agent replied · 29 October 2023
You're very welcome! All the best! Emma x
★★★★★ 5/5
GoogleWe'd highly recommend Carman Friend, and already have done! Perfect listing/photos and energetic viewings by Gareth. The after service from Jayne has been top class also. They got the property sold within a week for a great price.
Michael · 26 November 2023
★★★★★ 5/5
FacebookI have just bought a property in Hoole with Carman Friend. Gareth has been my main contact and from the start he has been so helpful, friendly, knowledgeable and accommodating. A small and independent firm gives a much more hands on approach. Gareth was able to give me some local knowledge too and I was very reassured by his expertise and experience. I can't recommend Carman Friend more highly.
Shan · 6 July 2018
★★★★★ 5/5
FacebookWe have recently purchased a property in Hoole and would note that Gareth and the team have been great throughout the process. They are professional, knowledgeable and friendly. I would definitely recommend Carmen Friend Estate Agents.
Aisling · 17 February 2019
Agent replied · 29 October 2023
Thank you so much for your kind words. We all wish you all the best in your lovely new home. Sure we will bump into you around Hoole sometime soon. Gareth Friend.
★★★★★ 5/5
FacebookOur recent move was not the most straight forward but Sami Carman and Gareth Friend did the most amazing job. Sami was there when ever we needed, she was more than happy to answer my questions, even if it was about buying our new house. She has been extremely supportive throughout the whole process and I would highly, highly recommend Carman Friend to anyone wanting to sell there house.
Jenny · 15 February 2018
★★★★★ 5/5
GoogleAs a buyer you don't get to pick your estate agent but if you could I absolutely would have picked these guys! Recently brought my first house with them and from the very first viewing through to completion they were absolutely amazing and took what I assumed would be one of the most stressful things I have ever had to do and turned it into such a breeze.
All the staff were so professional, helpful and just all round wonderful throughout. Whenever I had questions or needed another viewing for one reason or the other they would get back to my emails quickly.
Unlike other estate agents I have dealt with they made no assumptions about what I could and could not afford based on my age or situation. If I look to sell in the future I will definitely be giving them a call! Couldn't recommend them more!
Daniel · 24 March 2024
★★★★★ 5/5
GoogleCarman Friend recently sold our property and we can highly recommend them. We dealt primarily with Gareth (,who did the initial valuation), Jayne and Emma , but also had some communication with Sammy. Everyone we dealt with was incredibly easy to talk to, knowledgeable and reliable; they bring lots of combined experience which helped reassure us and guide us where necessary. They understand the human side of buying and selling, and can relate to the ups and downs of it all, whilst also being able to provide objective and pragmatic advice.
Thankyou so much to the CF team!
Julie · 18 March 2024
★★★★★ 5/5
GoogleI have to thank Jayne for her sincerity and amazing work. As a first-time buyer in the UK, she has helped me work through the whole process and I feel so assured because of her support. I would highly recommend this estate agency!
Yuen · 14 June 2023
★★★★★ 5/5
GoogleI chose to sell my house with Carman Friend and have been so impressed with the service they offer. They have always been so helpful and nothing is ever too much trouble for them. It's a very personable service which has worked very well around my work schedule. They communicate and update on the sale very often which was also fantastic.
Would highly recommend - best estate agents in Chester! :)PositiveResponsiveness, Quality, Professionalism, Value
Catrin · 28 August 2021
Agent replied · 27 August 2024
We are so delighted when clients are appreciative of "nothing being too much trouble" its everything we strive for! Thank you so much again! :-)
★★★★★ 5/5
GoogleCarman friend are absolutely brilliant and have absolutely no hesitation in recommending them.
On meeting Sami for our house valuation I instantly knew that they were the right estate agents for us, she gave us great advice for our house sale and had real up to date knowledge of the market trends in our street.
Once on the market we had the pleasure of having regular contact with Emma who was giving us updates on the chain and chasing solicitors. These phone calls were great as not only was she giving us vital info but she has a great sense of humour too!
Carman friend offer an excellent service and you really do feel that they are going the extra mile for you.
Jennie · 24 February 2024
★★★★★ 5/5
GoogleCarman Fried helped us sell our house through some challenging times. Sami was extremely personably, realistic and made every step stress free. We wouldn’t consider another agent in the future.PositiveProfessionalism
Danny · 28 August 2020
Agent replied · 5 July 2023
Thanks ever so much for such lovely words Danny, we are delighted you were happy with all we did :-)
★★★★★ 5/5
GoogleI can’t recommend Carman Friend highly enough and want to shout it from the rooftops! Out purchase was a bumpy one due to unforeseen issues, but their team were fantastic liaising between the parties, moving things along, supporting both parties. They are pro-active, helpful, understanding, and they constantly kept us informed with updated.
Maria · 26 October 2023
Agent replied · 25 October 2024
Maria this is so lovely to read, it was a bumpy one indeed but you got there eventually and I am absolutely delighted for you! :-) Thanks for your kind words, Sami
★★★★★ 5/5
GoogleI've just bought my new home in Chester from Carmen Friend and it was a smooth, easy experience. They supported both the seller and myself throughout the process and went the extra mile to help me get access on evening between exchange and completion. Gareth was always quick to reply to my queries and easy to get hold of on the phone which was great.
Sara · 6 July 2019
★★★★★ 5/5
GoogleProactive and friendly. Chrissy was great and available when we needed her. Office support from Emma was great too.
James · 5 July 2022
Agent replied · 5 July 2023
Thanks James, Chrissy and Emma really are fantastic members of our team so we are delighted you think so too! Thanks again for your review :-)
★★★★★ 5/5
GoogleI couldn't recommend Carman Friend enough, both Sami and Emma were super supportive throughout our recent purchase. They were approachable, friendly and responded quickly!
Amy · 28 June 2024
★★★★★ 5/5
GoogleAbsolutely amazed at their team effort. Anytime I phoned I was treated with the utmost patience and courtesy, but mainly they were enormously helpful, and this is my sixth move. Estate agents get a terrible press, I find, but these people are honestly the best. I've been intending on dropping a small box of treats off for them as a thank you, this now make me get around to it.
Appleyards Lane, Handbridge
Quentin · 5 July 2021
Agent replied · 5 July 2023
Wow what lovely comments, thank you ever so much! We are so glad when we get to flip the bad press :-) intentionally different is exactly what we aim for :-)
★★★★★ 5/5
GoogleSammy and Marianne were fantastic in getting our sale through. very responsive at all times, proactive and gave us full confidence. Would highly recommend.PositiveQuality
Anne · 28 August 2021
Agent replied · 5 July 2023
Thank you ever so much for your lovely comments :-)
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