Carman Friend Chester reviews

★★★★★ 5/5

Google

We honestly couldn't recommend Carmen Friend highly enough. From the very beginning, Gareth carried out the valuation of our property and was friendly, professional and incredibly knowledgeable. He took the time to explain everything clearly and made us feel confident that we'd chosen the right estate agent. Emma was our main point of contact throughout the entire process, and she was nothing short of amazing. Buying and selling a house can be incredibly stressful, but Emma made the whole journey so much easier. She was always available to answer our questions, kept us updated every step of the way, chased solicitors, kept the chain moving, and was constantly one step ahead. No matter what came up, she was there to help, reassure us and find a solution. We genuinely felt like she cared as much about getting our move over the finish line as we did. Her communication was exceptional, and she went above and beyond from start to finish. We honestly don't think our move would have been as smooth without her. A huge thank you to Gareth, Emma and everyone at Carmen Friend for all of your hard work. We wouldn't hesitate to recommend you to anyone buying or selling a home.

Lowri · 11 August 2026

★★★★★ 5/5

Google

We recently sold our home through Carmen Friends, and despite being part of a long and sometimes challenging chain, the team were absolutely fantastic throughout the entire process. From start to finish, they guided us every step of the way, keeping us informed, offering support, and helping to resolve any issues that arose along the journey. Their communication, professionalism, and dedication made a stressful process much easier to manage. A special mention has to go to Jayne, who has been amazing from beginning to end. Her support, reassurance, and commitment to keeping everything moving forward were invaluable, and we couldn't have asked for better service. I recommend Carmen Friends to everyone now who is looking to sell a property. Thank you to the whole team for all your hard work!

Stefanie · 11 June 2026

★★★★★ 5/5

Google

I recently bought my forever home through Carman Friend. Such a friendly and professional practice. Whilst I had initially been dealing with Gareth Friend, my day to day contact was through Jayne Moss. Jayne’s client liaison was first class, efficient and prompt responses, so helpful and utterly professional, reflective of the ethos of the whole team. Jayne went the extra mile to help and guide me through the conveyancing process. I can highly recommend Carman Friend.

Rosemary · 11 June 2026

★★★★★ 5/5

Google

Really great experience with Carman Friend. The whole team are great at what they do. A huge thank you to Sam for getting our home expertly valued, marketed and sold within days. Thanks to Gareth for the fantastic photos. Finally, special thanks to Emma for her tenacity, positivity, and brilliant communication throughout. She kept us updated, stayed on top of everything, and was so supportive during a stressful process. We genuinely couldn’t have asked for more, highly recommend Carman Friend.

Jo · 24 February 2026

★★★★★ 5/5

Google

We recently sold our house with Carman Friend. From start to finish they were all professional , responsive, and genuinely supportive. Steph Mulholland was our agent and she kept us informed every step of the way and made what could have been a stressful process feel smooth and manageable. We felt in very safe hands and wouldn’t hesitate to recommend her and the whole team at Carman Friend. We now get to live in our dream forever home thanks to them 🥂

Lucy · 24 February 2026

★★★★★ 5/5

Google

We bought our house through Carmen Friend six years ago and had such a smooth experience that when it came time to sell, there was no question about who we would choose. Emma and the whole team at Carmen Friend were absolutely incredible from start to finish. The communication was excellent throughout, and everything was handled professionally and efficiently. They made the whole process feel straightforward and stress-free. We couldn’t recommend Emma and the team at Carmen Friend highly enough.

Jennifer · 22 December 2025

★★★★★ 5/5

Google

We were struggling to seek our house with a previous estate agent and when we went to view a property (which we now own) I chatted to Gareth and asked some questions and he immediately made me feel at ease and he was very knowledgeable, we decided to sell our house with Carman friend and bought a property through them too. It was a tough few months as we were in a big chain but every person we spoke to was polite, excellent service is a must for any business in sales but they went above and beyond. Special mention to Jayne who looked after us from start to finish, Jayne is an absolute pleasure to deal with. Thank you 🙏 Luke Lou and family

Luke · 11 November 2025

★★★★★ 5/5

Google

15 months, 4 sets of buyers, 3 collapsed chains made for a long and trying sale of our home. Carman Friend were absolutely brilliant in supporting and guiding us through this very difficult transaction. They were proactive, quick and responsive in ensuring the house was remarketed and getting buyers through the door. In particular, Jayne Moss offered a professional and steadying hand throughout. There is no one else I would like on my side when navigating the task of buying and selling houses in this current market.

Shirley · 11 October 2025

★★★★★ 1/5

Trustpilot

Bad management, miscommunication and delays led to loss of sale.

Found a house I loved through Carman Friend. Some complex issues were raised in the survey, including a missing party wall. The seller was covering this, then Carman Friend pushed this back onto me a week later with no explanation. It changed multiple times across a few weeks: seller arranging again, then me arranging but seller paying, then instead a price drop for me to arrange post-sale, only if we agree to complete within 6 weeks. I was chased every single day to confirm, even when advising I was waiting to hear from my buyer, solicitor, etc. There has been huge pressure and stress for me to blindly agree to complete with unknown costs and an outstanding, complex, legal issue, with no time to review. Multiple deadlines were given to confirm by, some less than 24hrs when no completion date or deadline had been mentioned before. When I said I was waiting to hear back on quotes, I was told the price reduction was to go ahead without this, I needed to confirm that day. I went from loving the house to resenting the whole process in the space of a few weeks and in the end pulled away due to the pressure and uncertainty. Why chase so aggressively to close before quotes or advice, is there something hugely wrong with the house after all? Absolutely terrible customer service and communication. I've lost money through the sale collapsing, but would prefer that than being pressurised to complete on a house with potentially complicated legal and structural issues. I really hope they review their tactics and process before a new buyer is in place for the seller, it will likely fall through again if the seller takes on no responsibility and they instead hound and pressure the buyer. Sellers - beware this agency may cost you your buyers. Buyers - be wary not to be pressured into something you aren't comfortable with! At least the agency is now legally obligated to communicate these structural and legal issues to any new buyer, so I wish anyone who takes on Charles Street good luck!

Soph · 25 June 2026

★★★★★ 5/5

Google

Carmen Friend excellent from start to completion. Gareth went above and beyond to help us move, available at all times for advice, reassurance and keeping us informed. Jayne, Emma, Kati, Stephanie and all the staff work very hard to ensure the process goes as smoothly as it can even though it is a stressful process for all! We would not hesitate to recommend them. Peter & Helen

Peter · 11 November 2025

★★★★★ 5/5

Google

We have just sold our home to a lovely couple and Carman Friend managed the sale. Everything was flawless from start to finish. It all felt so straightforward. Emma kept us up to date all the way through the process. I cannot recommend them enough. I wouldn’t use anyone else. The whole team spoke to you like they have known you for years… it was so lovely. Super friendly.

Jen · 11 October 2025

★★★★★ 5/5

Google

Really attentive estate agents who helped us throughout the buying process, were very transparent and a breath of fresh air compared to other estate agents we have dealt with in the past. Huge shout out to Emma and Sam for all their hard work.

Jake · 15 April 2026

★★★★★ 5/5

Google

Steph and the team were very helpful in helping us find our house and then also keeping us up to date on the sellers actions and where things were up to. They provided great service and helpful advice throughout the whole process.

Ewan · 21 April 2026

★★★★★ 5/5

Google

Carmen Friend are truly brilliant. From valuation to completion they were so friendly and very professional.Thank you so much to Rhiannon and Steph for all your hard work. Really a pleasure to work with and can’t recommend Carmen Friend enough!

Sophie · 21 April 2026

★★★★★ 5/5

Google

I bought a house advertised by Carman Friend and viewed a few other properties with them along the way. The viewing team were great and really easy to deal with. Emma was especially helpful during the offer and sales process, keeping everything clear and well communicated throughout - moreso than my own solicitor!

Steven · 24 December 2025

★★★★★ 5/5

Google

We have recently bought a house through carman friends. All the agents were amazing, especially Emma and Sam. They were always there to answer any of my questions and very proficient with their responses. They helped make a stressful event a lot easier and would really recommend them to others

Tabitha · 24 December 2025

★★★★★ 5/5

Google

Recent property sale was handled very well. Steph was excellent as the primary contact throughout the process. All the staff involved worked well together. Sale was completed relatively quickly.

Mark · 11 May 2026

★★★★★ 5/5

Google

We had a very positive experience with this small, local family-run estate agency. After attending three viewings with them, we decided to proceed with purchasing one of the properties they showed us. Throughout the process, the team was consistently honest, professional, and highly responsive. Communication was particularly impressive! they replied promptly to both emails and phone calls, and were always patient and willing to assist, regardless of how many times we reached out. Never delayed any updates from the chain! What stood out most was their transparency. They provided clear, up-to-date information at every stage, with no hidden issues, which allowed us to make a fully informed decision with confidence. They also demonstrated strong commitment when marketing their properties. During one of our viewings, they openly shared that the house had already been viewed 26 times without receiving any offers. Despite this, they continued to actively promote the property rather than neglect it, which reflects their dedication compared to some other agents. Overall, their responsiveness, honesty, and work ethic set them apart from other estate agents we dealt with. We would not hesitate to recommend them.

Xuanxuan · 15 April 2026

★★★★★ 5/5

Facebook

I can definitely recommend Sam, Emma and the whole team at Carmen Friend when looking to sell a property From the initial meeting, through to marketing, and then completion, I knew I was in good hands selling my late parents home Everyone involved remained calm and professional, always willing to answer any questions, guiding me every step of the way The knowledge and experience at Carmen Friend is outstanding and I would have no hesitation in recommending them 100% to anyone thinking of selling Thanks again for everything

Richard · 10 November 2025

★★★★★ 5/5

Google

Brilliant experience with Carman Friend as a first time buyer. Their contact with both me and all other parties was fantastic, they were fast, friendly, and supportive. Jayne, especially, went out of her way to accelerate the buying process and let me know what was happening, as well as responding to all silly questions I had without judgement! Would 100% recommend

Danielle · 11 August 2026

★★★★★ 5/5

Google

We recently sold my parent's house with Carman Friend. The whole experience from start to finish was outstanding. We were kept fully updated at all times. Part way through we had to deal with an unexpected family bereavement. I didn't think that Steph Mulholland could have done any more, but I was wrong. We can't thank her and team enough for guiding and supporting us through everything. Highly recommend.

Caroline · 11 June 2026

★★★★★ 5/5

Google

Great service from Carman Friend with our recent house sale before Christmas. Special shout out to Jayne for her efforts and for keeping us updated throughout! There's a reason Carman Friend boards are everywhere in Chester...!! Thank you.

Ashley · 24 January 2026

★★★★★ 5/5

Google

Carman Friend have been wonderful in the process of purchasing our first home. A big thank you to Steph M to guiding us through the whole process and crystal clear communication. Fabulous service

Jordan · 24 February 2026

★★★★★ 5/5

Google

Thanks to the team for your support and putting up with me during the whole process. It can't have been easy. Special thanks to Sam and Emma. Thanks all, regards Neil

Neil · 24 February 2026