Every review we hold for the Chester office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI couldn't recommend Carman Friend enough, from start to finish in the sale of our property they were nothing but professional, reassuring, helpful and friendly.
Gareth carried out the initial valuation of our property and explained everything making the whole process clear.
Our main point of contact was then with Jayne Moss who I can only describe as an absolute star! Was always on the end of the phone, replied to emails so quickly, nothing was too much trouble, constantly chasing solicitors for us and trying to keep the sale moving.
Such an efficient and friendly team!
We would 100% recommend Carman Friend and would use them again.
Thank you all x
Kady · 4 October 2026
★★★★★ 5/5
GoogleWe used Carman Friend to sell our house and all of the team were excellent. Communicative, friendly and helpful, and with superb marketing. Special thanks to Gareth, to Jayne and to Steph, whose service was exemplary. I wouldn’t hesitate to recommend them to anyone!
Helena · 22 October 2025
Agent replied · 22 April 2026
Thanks so much, Helena. It was a pleasure, and we all wish you the best in your new home.
★★★★★ 5/5
GoogleFriendly team. Easy to contact. Big shout out to Jayne who managed the selling process. Good local knowledge and kept us informed throughout and chased - everyone - where necessary.
Jenny · 27 September 2026
★★★★★ 5/5
GoogleI purchased a property that Carmen Friend had for sale. Jayne was very helpful and did everything she could to expedite the transaction efficiently and promptly.
Denise · 6 October 2026
★★★★★ 1/5
GoogleI had a really bad experience with Carman Friend. 1st Gareth came out to value my property and gave me a really good cash deal to market with them, to which I took his offer. When the photographer came to the property to take the pictures I found her very rude. I think it was because i asked for her to come back another day to take the outside pictures as it was so dull... The face she pulled! This put me off a little. When the pictures came through I was correct, the outside didn't look very good. So I asked them to hold off on marketing until they could come back and take better pictures. They didn't seem very happy about this.. I then decided to go with another estate agents (Currens) who were fantastic btw and actually valued my property at more money, in the end it sold for more money than Carmen Friend had valued it all.. Not very Carman friendly at all imo..
UK · 11 December 2025
Agent replied · 24 March 2026
Good morning!
We are so sorry to read this review.
Would you please drop us an email on property@carmanfriend.com so we can reply in full to your comments as we are don't know who you are or which property relates to.
We look forward to hearing from you and being able to get to the bottom of this with you.
★★★★★ 5/5
GoogleWell what can I say. These guys were absolutely awesome. I bought my property through them and I dont know what I would have done without their support. They did what they said that they would, were totally on it and provided a sofa, internet, food, emotional support and tissues when the exchange went down to the wire at 5.25pm. Totally amazing. You need to use these guys to buy or sell your property
Tim · 11 September 2026
★★★★★ 5/5
FacebookWe have just sold our home to a lovely couple and Carman Friend managed the sale.
Everything was flawless from start to finish. It all felt so straightforward. Emma kept us up to date all the way through the process.
I cannot recommend them enough. I wouldn’t use anyone else.
The whole team spoke to you like they have known you for years… it was so lovely. Super friendly.
Jen · 2 October 2025
★★★★★ 5/5
GoogleDoes it get better than this? I can’t think of anyway it could be. Clear passion for what they do, unrivalled knowledge, brilliant reliability and instant communication at all hours of the day. Carman Friend sold our house in less than two days, and also assisted us with the purchase of our new property which turned out to be less than straight forward, but Carman Friend went above and beyond what would usually be expected of them to get everything over the line. I can't recommend them enough.
Michael · 11 November 2025
Agent replied · 22 April 2026
Thank you so much for the lovely, positive feedback.
★★★★★ 5/5
GoogleNot all estate agents are the same; if you are selling in Chester, then you should instruct Carman Friend. The team is personable and professional, and someone will always answer the phone. Sign up to their mailing list to get the buyers' POV and it will be no wonder how so many of their listings become "sold STC" within weeks. In short, Carman Friend will price your property sensibly and market it properly to give you the best chance of selling. Then they will help to manage your transaction/chain until completion. The house buying system is archaic and broken; choosing competent professionals may be the difference between joy and heartbreak, so do yourself a favour and instruct the best local agent.
Shaozhe · 11 October 2025
Agent replied · 11 October 2026
It's great to be 'intensionally different', so I'm pleased to hear you were happy with what we managed to do for you. Wish you all the best for the future from all of us at CF
★★★★★ 5/5
GoogleWithout a shadow of a doubt, Carman Friend Estate Agents are the very best of the best. Their attention to detail, hard work and dedication to their customers is honestly, second to none. They keep you updated constantly and chase up any issues immediately. It it's so easy to recommend them. Every single contact along the way, was not only professional but really friendly and positive.
Thank you all so much for being such lovely, hardworking, brilliant people.
Jim & Bev
Jim · 11 October 2025
Agent replied · 11 October 2026
It's always lovely to get such standout feedback. Thank you both so much, and we wish you all the best.
★★★★★ 5/5
GoogleWow where do I start, we sold our house with carman friend estate agents after having a ridiculously difficult time with other estate agents and even trying to go to auction at one point (all things sami had tried to warn us against and my god do I wish we had just listened) from the second we went with them its been an absolute dream, we haven't been the easiest clients to work with but Emma and sami have never made us feel like we are too much too difficult or a lost cause, they've been understanding resourceful and absolutely outstanding throughout the entire process meaning we managed to sell our home for an even better price than we had ever imagined, nothing was too much for them and I will never be able to thank them enough for the support and fantastic professionalism they have shown us throughout this entire experience, there is no agency that compares and we are just so happy and would recommend them again and again!!! Thankyou Carman friend!!!
Chelsey · 11 October 2025
Agent replied · 11 October 2026
Not all agents work the same! We are so pleased you found our way the way that worked for you and managed to get the result of sale.
Thank you again for allowing us to show you what we could offer and for also taking the time to leave this review :-). From all of us here, thank you once again.
Best wishes CF
★★★★★ 5/5
GoogleEmma and Sam have been absolutely amazing throughout the entire process of selling our house. Their communication has been outstanding from start to finish, always keeping us updated, answering every question quickly, and making everything feel so much less stressful. They’re professional, friendly, and genuinely care about their clients.
We couldn’t have asked for a better experience. Thank you both, Emma and Sam, for all your hard work and support. Highly recommend!
Melissa · 11 December 2025
Agent replied · 24 March 2026
Thank you so much for the lovely feedback and comments :-)
★★★★★ 5/5
GoogleCarman & Friend have been absolutely amazing in supporting us through the sale of our house and the purchase of our forever home. A very special thank you to Emma who has been there for us through all the emotions we have gone through during the process, we really are so grateful, she is truely fantastic at her job and we will miss our chats with her! Thank you so much! Sasha, Chris & Sienna xxx
Chris · 15 May 2025
★★★★★ 1/5
GoogleRang agent today. To ask to view a property.
Was told that I cannot book a viewing. As they had 15 appointments allocated over 2 days. and had closed any more viewing of the property.
And that the seller has told the agent not to book any more viewings.?
If you were selling.
You would want to sell to the open market to get the best price possible.
Not restricted to only 15 possible buyers.
Very strange.
Arthur · 11 October 2025
Agent replied · 11 October 2026
Dear Arthur,
Firstly, sorry for your clear frustrations, we did explained to you that the listing had already reached capacity for viewings and we were happy to take you name and number to call if those already in before you either cancelled and a space became available, or indeed no offers come forward. We are sorry this time around we were unable to book you in, but we have to draw a line at some point with so many procurable buyers in already. If you want to try and get a head of the game, please register with us for future new listings we can tell you about.
Best CF
★★★★★ 5/5
FacebookCarman & Friend have been absolutely amazing in supporting us through the sale of our house and the purchase of our forever home. A very special thank you to Emma who has been there for us through all the emotions we have gone through during the process, we really are so grateful, she is fantastic at her job and we will miss our chats with her! Thank you so much! Sasha, Chris & Sienna xxx
Sasha · 9 May 2025
★★★★★ 5/5
GoogleWhat a company!!!!
Having purchased 4 homes in the last 7 years, I've experienced a fair few agents. This company is far superior to any that have come before. We weren't fortunate enough to be selling with CF (we would not hesitate to use them) we were the buyers in this experience. They were passionate, friendly, relaxed, knowledgeable, dependable and a joy!
Emma is beyond brilliant at her job, proactive, detailed, professional and hilarious! This lady will chase all the professionals in the chain, and hold them accountable. She will get you all of the answers you need, and she will get you over the finish line, while holding your hand.
Honestly the very best service I have every experienced, and I would send any friend or family member their way, if they were needing an agent.
Thank you guys, absolute winner's 🏆
Sasha · 5 June 2023
Agent replied · 5 July 2023
Sasha this review means the world, it really does! We are super proud of Emma and how she handled the sale, and truly appreciate her hard work wasnt un-noticed. It was an absolute pleasure to be involved for you and although I know it wasnt stress free, especially for you guys, just delighted we got there in the end :-) Sami x
★★★★★ 5/5
GoogleEmma looked after the sale of Grove Farm and was a solid point of contact from start to finish. She was approachable, quick to respond, and proactive about chasing updates and keeping everyone aligned. The transaction had the usual moving parts, but Emma’s communication made it easier to manage and reduced the stress. Thank you for your help throughout.
Wil · 24 February 2026
Agent replied · 22 April 2026
Hi Will,
We know Emma worked her little socks off on this one. Thank you for taking the time to post a review. I know Emma was made up to see your kind comments.
We all wish you all the best in your lovely new home.
The CF team.
★★★★★ 5/5
GoogleEmma and Sam did a fantastic job in helping us to sell our property within a short time. The process was seamless, right through to listing the property, answering any queries we had swiftly and then completing the exchange. It made things a lot less stressful. We will definitely use them again in the future. Thanks a lot!
P · 24 February 2026
Agent replied · 22 April 2026
Thank you so much for the positive feedback. We are so pleased to hear how happy you were with what we did for you. Wishing you all the best the CF team
★★★★★ 5/5
GoogleI sold my house through Carman Friend last year and they were absolutely brilliant.
A quick sale was achived, above the asking price.
Everybody is professional, knowledgeable and a pleasure to deal with.
Emma was particularly excellent to deal with though the post sale agreed process.
I have dealt with many of Chester's Estate Agents and Carman Friend are in my opinion the best. I happily recommend them to friends and family and would only use them to sell a property.
David · 6 April 2023
Agent replied · 5 July 2023
This is truly great to read David, thank you so much for taking the time to write such a lovely review.
★★★★★ 5/5
GoogleWe purchased our home through Carman Friend and had a great experience. They were responsive, helpful, and kept things moving throughout the process.They kept us updated and assisted in progressing the sale when needed. Overall, a positive experience and we would recommend them to anyone buying or selling a property.
Tom · 21 April 2026
Agent replied · 11 October 2026
Thank you so much for a lovely review Tom.
★★★★★ 5/5
GoogleCarman Friend managed to sell my house very swiftly for which I was very grateful. I found everyone knowledgeable, helpful and friendly and received excellent communication throughout the process - a great team. I hadn’t realised I’d initially need to download and use an App which I found a little daunting at first (I’m in my 70s) but soon got to grips with using it. All in all a professional service - one which I’m happy to recommend.
Cathy · 7 August 2025
Agent replied · 11 October 2026
Thank you, Cathy, for this review. We know the app can look or even sound daunting, but we are always on hand to walk you through it step by step.. :-)
We all wish you the best for the future from all of us at CF Thank you again.
★★★★★ 5/5
GoogleDear Sami
I would like to thank you for everything you have done to help sell mum and dads house in Becketts Lane. It has been a very sad and emotional time for us all.
You were truly exceptional. When we met at the property I was impressed with the level of knowledge and the amount of data that you had about the market. It was certainly a no brainier for us to pick Carmen Friend, not being over powering but honest with what they offer. You delivered excellent communication skills and kept me updated with the progress of selling the house. I felt comfortable talking to you which helped me during this difficult time.
I would recommend Carmen Friend Estates to anyone who is selling their property and wish you all the very best for the future.
Jane · 5 February 2023
Agent replied · 5 July 2023
Jane this has been such a lovely read, and honestly I was delighted to be involved for you, albeit in what was a really tough time for you as a family. I am so glad I could help. Thanks so much for taking the time to write this!
★★★★★ 5/5
GoogleWe recently bought our first home with the help of Carman Friend Estate Agents and we couldn’t be happier with the experience. From start to finish, the team was approachable, friendly, and incredibly supportive. As first-time buyers, we had plenty of questions, and they always took the time to explain things clearly and guide us through each step of the process. Communication was excellent, and we always felt reassured. Highly recommend!
Alexandra · 11 October 2025
Agent replied · 11 October 2026
This is so lovely, thank you so much.. Hope you are enjoying your new home. :-)
★★★★★ 5/5
GoogleExtremely professional from start to finish. Photos were of excellent quality and really showed the house off well.
House sold within a week of going on sale and had a large number of viewings over two block viewing days.
Sale process was dealt with very efficiently.
The option to have a virtual walkthrough of the house would have been good (e.g. Matterport) as we found this very useful when buying our new place, maybe this could be looked into for the future ?
Above all thank you for getting it done so quickly !
Sean · 7 November 2022
Agent replied · 5 July 2023
Thanks so much for this Sean, its been a pleasure to be involved for you!
Thank you also for the feedback regarding the virtual walk through, happy to say that we have our new camera arriving on 12th October which will provide the exact virtual tour you mentioned, agreed its definitely helpful and a great tool for buyers!
Thanks again and best of luck in your new home :-)
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