5/5
We have just sold our house with Carman Friend. Gareth was helpful, supportive and communicated closely with us through the up and downs and from the beginning to the end. We will certainly recommend them to our friends and family
Trusted Agent profile · Grosvenor Street
★★★★★
424 reviews across 3 platforms
4 Friarsgate, Grosvenor Street, CH1 1XG
Carman Friend's office in Grosvenor Street, at 4 Friarsgate, is rated 4.9 out of 5 across 424 reviews on three platforms, including 311 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Carman Friend, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Grosvenor Street office, from every platform, shown as written. First names only.
5/5
We have just sold our house with Carman Friend. Gareth was helpful, supportive and communicated closely with us through the up and downs and from the beginning to the end. We will certainly recommend them to our friends and family
5/5
Bought our first home through Carman Friend and just want to send thanks to all of the team and especially Sami who was so so helpful every step of the way. Thank you so much
5/5
Carman Friend managed my house sale recently and were superb. Helped me out along the whole process especially when the sale got hung up on paperwork and certifications. 10/10 for communication and would use again!
5/5
I purchased my new home from Carman Friend, I used different estate agent to sell my house who were less productive & barley heard from them thought out the process. I can safely say Staff at Carmen Friends did all the work, they kept on top of things, constantly kept me updated, questions ect. Next time I’ll be using this company.
5/5
The whole team were great, start to finish! They made the whole process super easy and stress free! Communication was fab too, sending updates throughout the sale! Great company!
Thanks so much for this Mitch, it was a pleasure to act for you and your family :-)
5/5
Excellent estate agents, recieved two offers in under a week and the sale was complete in under two months. Gareth was friendly, reliable and always responded quickly to any questions. Would definately use Carmen Friend again.
5/5
I have no hesitation in recommending Carman Friend. They kept us updated every step of the sales process, gave us timely feedback on viewings and stayed in regular contact throughout the process. Approachable and professional, I would definitely use them again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your kind words! Our service is so important and central to all we offer, so we are incredibly happy you felt this way :-)
5/5
Gareth and team were fantastic throughout the process. They were really responsive, answered any questions that we had quickly and were really knowledgable about the area. Great to work with.
5/5
Sami was excellent through - even during a global pandemic and when the first sale fell through - Sami didn’t stop trying and giving me advice throughout. Thank you so much!
5/5
Carman Friend sold our house under tricky circumstances after Covid. Their advice and professionalism was incredible. Do not hesitate to instruct them, they are calm, friendly and go over and above with customer service.
Thanks so much for your lovely words Emma, we were delighted to be involved for you :-)
5/5
Highly recommend, superb service from start to finish, their customer service is second to none. They keep you updated throughout the whole process. Thank you Sami and the team, best agents in Chester.
5/5
We purchased a house where Carmen Friend were acting as agents. We dealt with Gareth, very profesonal, he was super helpful. Even with after sales enquiries we've had - nothing too much trouble.
5/5
Carman Friend made my house sale look easy. One prompt and friendly visit to assess the house and garden, followed by a morning of continuous viewings. Sold ! Thank you to the friendly staff and their efficient handling of the whole process.
Thank you so much :-) it was a pleasure!
5/5
Thanks to Chrissy and the rest of the team in dealing with my purchase. They were always quick to respond and made the process run smoothly right through to completion.
5/5
Great communication and after care considering I was the buyer of the property so hadn’t even instructed Carman Friend. Knowledgeable and caring staff and quick to respond to any queries during the sale. Very pleased!
Thanks so much for your review Rebecca! Our service stretches to buyers as much as vendors and we are so pleased you felt this way :-)
5/5
Other estate agents - you need to raise your game. The team at Carman Friend are real people who treat you like real people not just the route to another commission payment. They are clearly extremely knowledgeable about the area, the quality of photos/website content was extremely high and quickly published and our home sold in just over 2 weeks. Where they really excelled was making sure that the chain were communicating well over the conveyancing process and ensured exchange as quickly as possible. Our old neighbours have gone with another agent - by the time we moved they had received only 1 viewing - enough said.
5/5
Just bought a house with Carmen Friend as the estate agent. Questions always answered promptly via email, happy to show us round the house anytime (even Saturdays, when we had already purchased just to measure up). Couldn't ask for much more!
Thank you Andy, we are so pleased you were happy with all we did! It was a pleasure to help you buy your home :-)
1/5
Would not recommend. Too lengthy an experience to detail on here, however there are plenty other agents in the area to try
5/5
Excellent service from start to finish (less than 6 weeks to complete!) Gareth was very efficient gently prompting without being pushy - kept everyone informed and things moving. Would definitely recommend 👍 …
5/5
Carman Friend handled the sale of my home. They were friendly and efficient, gave regular periodic updates as the buyer and legal work progressed, and the sale went through smoothly.
Thanks so much for your kind words Nick!
5/5
Excellent service from start to finish. It was a tough sale due to problems in the chain but Gareth kept us updated and was always happy to go that extra mile.
5/5
What can I say? Fantastic service from start to finish, Sami was so approachable and understood our needs from the get go, contactable 7 days a week which was so reassuring!Highly recommended!
5/5
“I can’t speak highly enough about the Carman Friend team, as they say they are intentionally different. Of course, the company is a relatively new player but the individuals involved are vastly experienced and knowledgeable in the local market. They are immensely proud to be different and stand out from the crowd and they bring a level of enthusiasm and personal commitment that I have rarely seen before with traditional estate agents. And its not just about enthusiasm, they know what they are talking about and have got all the tools and experience to ensure that you get the best chance of selling your property for the maximum value. Finally, they never forget that there number one priority is to serve you in the best way possible. They are committed to understanding your individual needs and delivering an outcome that suits you. Intentionally different, fabulously refreshing
5/5
A first class all round estate agency service. From Day one Sami Carman was one hand to offer guidance and advice throughout the whole process, from the day we asked her to do a valuation to the day we exchanged contracts. This is a full estate agency service and you really feel taken care of. We were given clear pragmatic advice as to how best to market our property and what price we should expect to receive. Then as the conveyancing process was underway they were on hand to provide updates, chase up matters and provide clear lines of communication between us and the buyer. The marketing materials produced were of the highest standard and really showed the best qualities of our property. Carman Friend know property and they know how to sell it. We wouldn't hesitate to recommend them to anyone and we would only want to use them again in the future when required.
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Yes. In The Trusted Agent 2026 awards: Carman Friend, Grosvenor Street won Trusted Agent.