Galaxy Letts Ltd reviews

★★★★★ 1/5

Google

We tried to set up a viewing for one of their properties but stepped away due to red flags & lack of trust in this agency. We called to enquire about a viewing & were immediately told it’s a requirement to have a home owner guarantor, which was a surprise as we’ve never needed one before. But fair enough, it’s the landlord’s property & they can place whatever requirements they choose. We arranged a guarantor & emailed to confirm. We were sent a link to a video of the house on Facebook & asked to confirm we’d watched it. We responded to say we had & wanted to proceed to an in person viewing. We were emailed a list of preliminary questions such as names, ages, source of income, annual income, any late payments/CCJs etc. Fully expected as understand they need to screen for affordability etc. Returned this & they then sent us another email with the tenancy application form, guarantor’s application & requesting 2 forms of ID & proof of address for each of us. Confused, we phoned to explain that we weren’t ready to apply for the tenancy & were trying to arrange a viewing first. We were told it’s their process & they couldn’t arrange a viewing without the forms being submitted in advance. These were full tenancy application forms requesting sensitive personal data not just for ourselves, the guarantor’s form requested excessive personal data about them too - name, DOB, NINO, address history, employment history, bank details etc. When we expressed concern about providing that level of personal info for ourselves & our guarantor, including their bank details, before we’d even seen the property we were told “it’s only their account number & sort code - we can’t commit any fraud with that”- maybe not, but there was an awful lot of personal data on that form! If we’d gone on to apply for the tenancy we would’ve been happy to provide everything needed for the application but their insistence on gathering that level of personal data for a viewing is against GDPR rules, which limits the information they can request at that stage to only that which is necessary & relevant in order to arrange the viewing. They later said it’s to weed out time wasters. Surely that’s what the prescreening questions are for. The implication that if you pass prescreening, go on to view a property & it turns out it isn’t for you then you’re a time waster is quite insulting to any prospective tenants trying to find the right home. We stepped away at this point due to not being comfortable giving them all our personal info just to see the house. Their willingness to flout GDPR rules left us with no confidence in their integrity & it was clear we would never be able to trust them as our landlords. Other things to note: the property was advertised as having off road parking, & presumably priced to reflect, but there was no dropped kerb in place. Out of the 3 Grimsby properties I’ve seen them advertising with off road parking over the last week - 2 don’t have dropped kerbs & therefore the drives can’t legally be parked on. This is, at best, misleading advertising and, at worst, legally dubious. Parking on those drives would leave their tenants vulnerable to action & fines if it’s ever enforced by NELC & there’s nothing to stop anyone parking over the end of your “drive” which could be a problem if it’s a busy street with limited on street parking. I would advise any prospective tenants to do their homework & be vigilant - we found the pre-refurbishment sales info online from when the property was on the market earlier this year. It was clear from the photos of the upstairs hallway & bathroom that there had been a leak from the roof with water marks all down the wall. We drove by the property one evening to check out the area, parking situation etc before deciding if we wanted to view & could see that the guttering outside in that area was damaged & sagging, as well as some missing roof tiles. This indicates the cause of the leak may not have been fixed so could continue to be a problem. We had intended to discuss this at our viewing but didn’t get that far!

Eva · 16 August 2025

★★★★★ 1/5

Google

The only reason it’s a one star rating is because that’s the least I’m permitted to go. This is the most awful and horrible agency I have ever dealt with. If you do not value your peace of mind and sanity, you can deal with them. Quick story: I moved into one of their properties in Hull. Initially, their response when I was still trying to get the apartment was super fast and commendable. However, as soon as I moved in, they have consistently turned deaf ears to my complaints, as well as my housemates’ complaints. They treat us like animals now. Our refrigerator has been bad for 4 weeks now. Despite many calls and emails, nothing has been done, and in fact they’ve stopped transferring our calls to the property manager to speak to. Foodstuff went bad, and we lost thousands of pounds (We are all Africans in the building). We cannot cook because there is no storage facility. We have now been forced to fall back on takeouts, which is very expensive! Additionally, something has gone wrong with the boiler, so, we don’t have hot water currently. We literally have to go to our friends’ place to bathe! Galaxy Letts! We are not animals! We pay our rent! We do not owe you a dime! You are so heartless and wicked to treat your fellow humans like this! No empathy whatsoever!

Oluwatosin · 16 July 2025

★★★★★ 5/5

Google

I’ve had a very positive experience working with Galaxy Letts and would be happy to recommend their services to other landlords. From the very beginning, the team was professional, responsive, and highly knowledgeable about the letting process. They provided clear guidance at each stage, making what can often be a stressful experience feel smooth and well-managed. Communication was consistent and transparent, and I always felt kept up to date with progress. The support during inspections was particularly reassuring, as everything was handled efficiently and with attention to detail. It was clear that the team genuinely cared about both the property and achieving the best outcome. Overall, Galaxy Letts made the entire journey seamless and straightforward. Their professionalism and commitment to high standards really stood out.

Kumar · 13 April 2026

★★★★★ 5/5

Google

just now I have rented my home for six years from galaxy letts I love being here my children love the home and area its great for my disabled son any problems I have had they have seen to straight away even when my wall in garden needed fixing due to old wear and tear they came straight out no problems made it safe for my children and when I had a leak late at night they sent emergency person out to fix it 1 love being with them and in my home id never leave them or this house all I can say is thank you for all you help and support and understanding and has a tenant i value this because hard to find great landlords like yourself so thank you Press and hold to react

Charlotte · 16 April 2025

★★★★★ 5/5

Google

I would like to personally thank the lovely Rihanna for all the hard work at Galaxy letts for getting our fence fixed even though I did nag her she took it all In her stride, nothing was to much trouble, she is very polite and lovely & a credit to Galaxy letts you should be very proud to have her working for your company. Definitely an asset to the company. Thank you Rihanna for everything 😊

Paula · 16 April 2025

★★★★★ 1/5

Google

Absolutely disgusting company to deal with, I was pressured to complete paperwork and pay a holding deposit, it is an extremely intrusive application process requiring an excessive amount of personal information before a viewing will even be granted, asking for guarantors when their own paperwork suggests one is not needed, refusing to refund deposits when they have not even carried out all the checks required, I would suggest avoiding this letting agent at all costs, how anyone has successfully let a property from this company is beyond me

John · 16 August 2025

★★★★★ 1/5

Google

Worse letterings Agency ever. No emphaty for tenants. We have been without a functioning fridge/freezer for about a month now. We don't have heating or hot water. The drainage is very poor. We have sent emails and calls but no positive feedback. All we ever get is "we understand, we are working on it" but nothing to show. I live in one of their shared apartments and none of us has ever defaulted or delayed in paying our rent. Good house, great location but very bad management. I like this house because it's easier to get to my work place and back. But I am really frustrated with the kind of treatment we get from the letting agency. Imagine living without a fridge for about a month and still not sure when you will get one. I wouldn't advise anyone to rent with this agency if you value your peace of mind. Unfortunately I am here already and having to go through this. We were promised a cleaner in our contract who would be cleaning the communal areas in the house but no cleaner till date. I personally clean the house which I don't mind doing. The garden was only cleared a few days ago for the last 3 years because the city council was coming for inspection. Last year, someone called from the office pleading with us to give them good reviews and that our concerns will be addressed as soon as possible. It was all a lie. We are still passing same problems and when you call to lay your concerns, they are very dismissive. Avoid at all cost. A word to the wise...

M · 16 July 2025

★★★★★ 5/5

Google

I am grateful for Galaxy Letts’ service. I’d specifically like to mention Rhianna Carrington-Brown as she is absolutely brilliant but the other members are fabulous too. I can sleep better knowing that this excellent team is looking after my properties. Keep up the good work, excitement team!

Dr · 13 April 2026

★★★★★ 5/5

Google

The whole application process was made very easy by the staff at galaxy. I’d had problems not long before elsewhere due to my guarantor working overseas, however the staff at galaxy were very patient and understanding, providing solutions to any issues that came up so it’s very appreciated!

Lewi · 26 March 2026

★★★★★ 5/5

Google

Jay made sure everything was nice and easy for us to move in, couldn't recommend galaxy more. Just thought I would update the review now we've been in the property 6 weeks. Been very impressed with them in the dealings we've had so far, especially with Rihanna who's attention to detail is spot on. Anything that has needed sorting has been in a timely manner. They are so much better than the previous letting agents we used, the only positive experience of renting we've had is with galaxy letts and I would 100 percent recommend renting through them.

Ryan · 22 September 2024

★★★★★ 5/5

Google

Just thought I would update the review now we've been in the property 6 weeks. We've recently welcomed the arrival of our first daughter since moving into the property and the boiler packed in the first week she was at home. As you can imagine it's hard to organise and get things sorted when all your energy is going into looking after the new arrival. Luckily for us Rhianna showed us great empathy and compassion at a time when we needed it most. She put in a lot of leg work and along with the plumber, who also went out of his way to help, got us a new boiler sorted so our daughter is kept warm and comfortable. We cannot thank Rhianna enough as our experiences in the past when renting haven't always been positive. Having someone who genuinely cares makes the world of difference to a tenant and dealing with Rhianna has made our experience with galaxy letts a positive one.

Aneeqa · 22 September 2024

★★★★★ 5/5

Google

I recently rented a property through Galaxy Let’s and my overall experience was positive . The Agent Joyna was very responsive throughout the process. Provided clear and timely information. The Agent was professional and approachable. He explained everything clearly . The property was exactly as advertised. On the day of the viewing, it was clean and well-presented The agent explained all the clauses in the contract and gives clarification to questions asked. Overall, I would highly recommend Galaxy Letting to others looking to rent a property. My experience was smooth and I am satisfied with the service provided.

OLAWUYI · 22 September 2024

★★★★★ 5/5

Google

A 100% hassle-free service from Galaxy Letts who not only find you the 'right' tenants but also do property spot checks for you and report you back with pictures every quarter, which is quite impressive! The team seeks your permission as …

Seven · 9 April 2026

★★★★★ 5/5

Google

Excellent service, quick and efficient. From enquiring about the property and viewing it took only 2 weeks and I could move in. Joynal went through the process and kept me up to date regularly, friendly and helpful. The property was clean and fresh when I walked in had no problems at all. A big thanks to joynal and the galaxy letts team!

Peter · 16 April 2025

★★★★★ 4/5

Google

Everyone in the team that has helped us has been amazing, we’re just waiting for the black bin to be emptied due to loads of bricks being left when we moved in, but overall we love our home.

Megan · 26 March 2026

★★★★★ 5/5

Google

Staff who I’ve dealt with have been very friendly, polite and helpful. Rhianna has been fantastic, provided me with any information etc that I’ve asked about or needed. Feel like I’m in good hands and if I have any issues I feel reassured that they will be sorted etc

Beth · 16 May 2025

★★★★★ 5/5

Google

we moved in late last year and everything was such an easy process and very quick. our property is beautiful and very clean and has been freshly refurbished. everything was explained well and really kind staff :)

Jess · 16 January 2026

★★★★★ 1/5

Google

Was interested in renting a house off them, but the declined because even though i could afford the rent price, my guarantor didn't "earn enough" for us to qualify for an application. Who in this day and age earns that much money, especially in the grimsby area?!

Jen · 14 October 2025

★★★★★ 5/5

Google

Initially had issues with the water bill which was a very frustrating situation but thanks to Galaxy Letts for sorting this for me and ensuring i am not liable which generated a refund from Anglian water , great result! Thank you for understanding and my apologies for my initial frustration!

Caitlin · 14 September 2025

★★★★★ 5/5

Google

Renting a house from Galaxy Letts for the last 2 years in Grimsby area and never had any issues! The team is always helpful when there is anything like a leak or something else needing to be taken care of! 5 out of 5 would recommend!!

Agata · 14 October 2025

★★★★★ 1/5

Google

Put a holding deposit down on a property and despite their own Referencing agency saying the are looking into my reference after being rejected based on a 3 question tick box survey to my landlord they have told me they won’t proceed with my application nor give my money back despite the fact my application is still in process according to their referencing agency. Tried explain this to the staff yet was given attitude and had the phone put down on me. Based on their reviews and my experience alone I wouldn’t go near this agency as they are just taking money and advantage of people in need

Taylor · 31 May 2024

★★★★★ 1/5

Google

awful company to deal with run by school leavers that have not got a clue about life, extremely disrespectful on email replies and all have an attitude problem, think they know better than your actual credit score and tell you that you will fail credit checks but go elsewhere and pass so clearly they are the professionals (jokes). Have reported them to trading standards and the rogue traders so hopefully these poor excuses for human beings get replacement work at a factory because that’s all every single one of them is good for landlords stay away if you want your property to rot due to no tenants and renters don’t waste your breath they will be shut down soo. Enough and I can't wait for the day

Jay · 15 May 2024

★★★★★ 5/5

Google

Great team 💪 very helpful during a sad time for me. Moved me and my children after a stressful few months when our previous home was taken from us after 26 years of being a loyal tenants via section 21, due to my previous landlord not paying his mortgages. Galaxy Letts was able to house me and my children quickly with a clean safe home and saved us becoming homeless anything I have asked for has been delt with promptly. Thank you to the team for always being there ❤️

JOjO · 16 July 2025

★★★★★ 5/5

Google

Can’t recommend galaxy letts enough as agents, they and the staff always go above and beyond if you need it. They’ve helped me a lot since moving in and with the moving in process there so patient and helpful thanks you so much galaxy letts

Ellie · 16 August 2025