Trusted Agent profile · Greenwich
★★★★★
190 reviews across 2 platforms
1A The Village, Charlton, London, SE7 8UG, Greenwich, SE7 8UG
Truepenny's Property Consultants's office in Greenwich, at 1A The Village, is rated 4.3 out of 5 across 190 reviews on two platforms, including 135 Google reviews rated 4.7.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
1/5
TrustpilotHorrible experience
For anyone who wishes to conduct business with Truepennys, ensure you check that white goods are in working order, request a clean as you may end up with a filthy flat, check fixtures in kitchen and bathroom and the integrity of the walls and flooring before proceeding.
5/5
GoogleTruepenny's property consultant Sarah Gillet was punctual, friendly, open and very polite. She has a professional manner and I found her very knowledgeable.PositiveProfessionalism
5/5
GoogleI must say I am very impressed with services provided by Hannah Strobel! We were able to view two properties down the road from each other and I settled for one of them there and then. Very good and fast services and treated with care for the client. I will most definitely be recommending Hannah and Truepenny’s Property to my friends and family.
1/5
TrustpilotWouldn't recommend
I'm very disappointed with this agency and the communication after I moved out. I've been waiting over two weeks for my deposit, and now I'm told I have to wait another seven days by the DPS.
5/5
GoogleFrom day one, Georgia (property manager) was second to none. Communication was always fast, efficient and resolute. You’d think you were the only people she looked after! Often you hear the troubles that people face with estate agents/landlords but TruePennys go against the grain on this one. A seriously smooth process, start to finish. If I could have used them in my next move, I would have.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotGreat Staff
We had Anastasiia as our property consultant, she was very communicative, kind and helped us secure our dream rental!
5/5
GoogleFantastic company, very professional, friendly and efficient. I would have no hesitation in recommending them whatsoever.
5/5
GoogleThis is a lovely estate agent with a more friendly and less commercial feel and attitude.I have met with one of the negotiators, Hanna Strobel and I was very impressed how helpful and charming she was. Not usual for a standard estate agent. I would recommend this agency for anyone who is looking to sell or buy.
2/5
TrustpilotVery poor issue management in the properties
I am not sure how they are for the landlords. We didn't have a choice in choosing them as our landlord just changed agencies.
5/5
GoogleEstate agents have, in general, such a poor reputation that is an unexpected pleasure to come across one as genuinely helpful and efficient as Truepenny's in Charlton. I just wish all the others involved in our (lengthy) chain has been as good!
5/5
GoogleA very professional and friendly team. Especially, Hayden, Wallace and Hannah. They helped me sell my parents property. Communication throughout the whole process was very helpful. I would not hesitate in recommending Truepenny's to anyone who is looking to sell their property.
5/5
GoogleSarah at Truepenny's was excellent to deal with. Very professional and listened to my needs. Arranged a viewing on a her property with her which turned out to be far better than it looked from the photos. She showed me around and facilitated my being able to ask the current tenant questions about the property. Would highly recommend.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotAn Exploitative Experience with Chris and the Agency
We’re lucky to have had Chris as our agent, as he excels in standing for landlords and exploiting tenants. I believe he always does a good job in this regard.
5/5
GoogleWe recently used Truepennys to sell our 5 bed house and they were great. Very responsive, reasonably priced service and professional team. In particular I would like to mention Hayden. I would 100% recommend him to sell your home. He was very respectful and trustworthy from the start. Refreshing experience… Thank you
5/5
GoogleFriendly and efficient team, and proactive. Thanks!
5/5
GoogleBrilliant experience from start to finish. Selling a house and moving is stressful at the best of times, but the team at Truepenny's made the process feel effortless! We will definitely be using them again in future and wouldn't hesitate to recommend them to anyone looking to buy/sell. Thank again to the Truepenny's team!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHayden from Truepenny's in Charlton has excellent interpersonal skills and set us at ease immediately. He showed great knowledge of our local area and community and has a thoughtful and considered style. As it happens we ended up pulling out of our sale but our experience with him and his team was very positive.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotFriendly
Friendly, personalised and truly local - I appreciate my team at the Brockley office.
5/5
TrustpilotThey met all my needs and got great…
They met all my needs and got great service
5/5
GoogleA great team effort helped to secure the sale of my home which had been previously with another agent for some time which ended with the sale not progressing as planned. Extremely helpful in guiding me through the process. I will have no hesitation in calling on Truepenny’s again. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleWe were tenants working with Truepenny's for 20 months. Extremely professional service, very friendly with the customer at the forefront of their minds. Couldn't recommend enough!
Glad to hear you were happy with our service and thank you for taking the time to post a review! Best of luck with everything going forward, please get in touch if you ever need us in the future. Kind regards, Truepenny's
4/5
TrustpilotGreat!
Spoke with Sarah on the phone and she was lovely, giving great advice for first time renters.
1/5
GoogleI highly don't recommend , they are some cowboys liars , problems with the deposit, late answer to emails ,try to intimidate ,i really advise to avoid those sharks and go for a bigger company , better pay more money instead having problems at the end , if i could rate them less than one star i would do .
5/5
TrustpilotHighly recommend Iona and Sarah at Truepenny's
I recently had the pleasure of working with Iona and Sarah to find my new home.
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