Trusted Agent profile · Greenwich
★★★★★
186 reviews across 2 platforms
1A The Village, Charlton, London, SE7 8UG, Greenwich, SE7 8UG
Truepenny's Property Consultants's office in Greenwich, at 1A The Village, is rated 4.3 out of 5 across 186 reviews on two platforms, including 131 Google reviews rated 4.7.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
TrustpilotTruepenny's Brockley
It was a pleasure to have Jamie and Wallace assist us with the purchase of our home. They were extremely kind, present without being pushy, and very patient as we dealt with some hiccups that came up along the way. Shawn, who gave us a second viewing of the property, was also very helpful. Absolutely recommended!
5/5
GoogleSarah Gillett - Property Consultant I have to say that Sarah was beyond very professional and pleasant to deal with. Where others have been cold and unhappy in their work, Sarah stood out amongst the many agents I have dealt with. Not only would I commend her to her managers but given the chance I would be looking to retain her myself.... Thank you for your charming and bright persona - your easy going happy disposition made my day much nicer than it was in this crazy covid world. Keep up the good work, you are certainly on the right path. Genuinely impressed, and I have trained hundreds of customer service personnel. Well done. Sincerely impressed, MichaelPositiveResponsiveness, Professionalism
5/5
GoogleHayley has been truly brilliant. Always very responsive, accomodating and keeping us in the loop at every stage. She always provided or sourced any answers to questions we had incredibly quickly. Even happy to provide an unexpected viewing as I bumped into her when walking thorough the area! For first time buyers she has been reassuring and made the process more enjoyable than scary! Would look to worth with Hayley and Truepenny's if needed in the future on the back of our experience and would highly recommend. Thank you!!!PositiveResponsiveness, Professionalism
5/5
GoogleSarah Gillet @truepenny was very approachable and kept me constantly updated about the property. She was able to organise an visit to the property as per my convenience. She tried her best to assist me, helped in my decision-making. I am very happy with the house, location and neighbourhood. Thank you for providing an excellent Customer Service! Equally, thank you to Wallace who took over the case and ensured we completed on time. Thank you for keeping me organised and keeping our purchase process on track and also facilitating my open conversation with the landlady. Overall, Truepenny’s customer service was excellent. I have recommended them to my friends and families! I also plan to use their services in the future. Nabina and Pawan / Flamsteed Road CharltonPositiveResponsiveness
5/5
GoogleVery easy to work with, very responsive on matter subject to purchasing the property. Highly recommend Hayden as he is very kind and responsible during every house viewing.
5/5
TrustpilotAn outstanding experience
I had an outstanding experience working with Valencia as my property manager while securing my first rental. Her professionalism, responsiveness, and attention to detail made the process smooth and hassle-free. She went above and beyond to address any concerns promptly and ensured everything was handled efficiently. It's clear that she genuinely cares about her clients and the properties she manages. Her dedication and exceptional service made all the difference, and I highly recommend her to anyone in need of top-tier property management.
5/5
TrustpilotA Seamless and Stress-Free Experience with Truepenny’s - Exceptional Service from Start to Finish!
I cannot recommend Truepenny's Estate Agents highly enough! From start to finish, my experience with them was nothing short of exceptional. Their customer service is second to none, and their professionalism truly sets them apart in the industry. From the very first interaction, the team at Truepenny's made me feel valued and supported. They were incredibly easy to approach, always taking the time to listen to my needs and answer any questions I had. Whether I was speaking with them over the phone, via email, or in person, they were consistently friendly, patient, and attentive. What impressed me most was their dedication to making the entire process as smooth and stress-free as possible. Selling a property can be overwhelming, but Truepenny's handled everything with such care and efficiency that I felt completely at ease. They kept me informed every step of the way, ensuring I was never left in the dark. Their professionalism was evident in every detail. From the initial property valuation to the marketing and viewings, everything was executed flawlessly. The photography and property descriptions were top-notch, showcasing my home in the best possible light. They even went the extra mile to accommodate my schedule, which I truly appreciated. The team’s communication was outstanding. They were always prompt in responding to my queries and proactive in providing updates. It’s clear that they genuinely care about their clients and strive to deliver the best possible experience. Thanks to Truepenny's, my property sold quickly and for a great price. I couldn’t be happier with the outcome and the level of service I received throughout the process. If you’re looking for an estate agent who combines expertise with a personal touch, look no further than Truepenny's. They truly deserve every one of these 5 stars!
5/5
TrustpilotMy experience with Trustpennys…
My experience with Trustpennys Greenwich was positive, and I appreciate Anastasiia’s help throughout the process. She was responsive and professional, making communication straightforward. Overall, everything went smoothly.
5/5
GoogleHayden and Wallace were a pleasure to work with and very efficient throughout a long and complex transaction. I would highly recommend.
1/5
TrustpilotEncountered one of the rudest salesmen…
Encountered one of the rudest salesmen ever working for this company (Dulwich office). He was extremely unhelpful, arrogant and condescending and that was on initial contact over the phone!!!!! This obnoxious man needs further customer service training as sadly lacking in that area. I would NEVER engage this company!!
5/5
GoogleHayley was wonderful showing me round the property; helpful but not pushy and did a great job of either answering the questions or going away to get answers and coming back about a vast array of topics directly and indirectly related to the sale. Hayden was great at pushing the negotiation through quickly so that both I and the vendor were able to come to terms on the same dayPositiveResponsiveness, Professionalism
5/5
GoogleTruepenny was recommend to me via a friend who used to rent one of their properties out. My experience has overall being very positive. Hayden and the team was very supportive throughout the process from searching a suitable tenant to getting the background checks and deposit as well as adapting to my circumstances. Definitely would happily work with them in the future to rent my flat out.
5/5
TrustpilotTruepennys provided exceptional support…
Truepennys provided exceptional support in my journey to purchase my first home. While I interacted with several estate agents, they stood out as the only one who truly understood my needs and consistently followed up whenever a suitable property became available. Their honesty during challenging moments and excellent communication made the entire process much smoother. I wholeheartedly recommend them for anyone looking to buy or sell a property.
5/5
GoogleRenting in London is awful! But it’s always good when you have estate agents that are helpful. There aren’t many out there, but Truepennys are great. Sarah G helped us look for some place and was so kind when showing us around. Was reassuring and could answer all questions so little ambiguity. Even if she didn’t know, she’d go above and beyond to help.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleMy rental experience with Truepenny's Charlton is going great and I think that needs to be praised. A special thank you for the agent Hannah Strobel, who has been following my rent process from the beginning, very swift to all my queries and extremely kind.
5/5
GoogleAmazing experience with Truepenny's. Hannah was so professional and kind and made the whole process so simple, which was especially great for me as I went into the viewing and renting process very nervous. Highly recommend to anyone. Thank you Hannah!
5/5
GoogleHannah has been the best you can expect from an estate agent when visiting/buying : available but not pushy, flexible, patient, present when needed but not over-present, she naturally finds the right balance. She came back quickly on further questions I had.
5/5
GoogleI’ve just sold a house through Truepenny’s and I’ve given them 5 stars. Not only were they very professional, they were friendly and helpful with any of my enquiries, especially Hayden who went over and above what I would expect of an estate agent. On behalf of myself and my family, thank you Truepenny’s.
1/5
TrustpilotFull of lies
I viewed a flat for sale through Truepenny’s back in January. The first question I had for the agent showing me around was why the seemingly reasonably priced property was still on the market. I asked if the commercial units in the vicinity had any bearing on that fact it hadn’t sold and if there would be any issue in getting a mortgage on the property? The agent said it was nothing to do with that, just a slow market at the moment and then lied through their teeth, assuring me “there would be absolutely no issue in getting a mortgage”. Fast forward a few months, mortgage repeatedly rejected by the more lenient high street lenders. I email the ‘sales progressor’ to update him, letting him know another mortgage application has been rejected and the following morning I find the flat is back on the market! Not so much of quick check with me that I wanted to pull out of the purchase. The flat is now on the market again, with no warning to anyone that you can’t get a mortgage on it. And I’m £1000 worse off because of Truepenny’s blatant lies.
3/5
GoogleHayley was great, both with the viewings and getting the paperwork sorted getting through the process quickly. However, when it came to picking up my keys, another member of staff did not make it clear which branch to pick up from, which was very inconvenient, having travelled almost two hours to get them.
5/5
GoogleI have been very pleased with the service provided. Staff have been very kind, helpful and professional during our process of finding rental accommodation. Hannah has been very responsive and accommodating throughout the process and couldn’t recommend them enough.
1/5
GoogleWould leave 0 stars if I could. When these people don't get their way they resort to spam calling during work hours and harassment. Some of us have real jobs you know (that don't revolve around screwing rental tenants out of money... like actual jobs that add worth to society and aren't propping up rich landlords' estates), and can't just pickup the phone at 3pm.
Dear Ray! The issue you raise is regarding your deposit dispute which you have with your landlord. I have tried to contact you on two occasions in the last 24 hrs.. We have not attempted to ‘extort rental tenants out of a deposit’. You have a dispute with your landlord, you initially agreed to some deductions and have since withdrawn your agreement. We have advised that we are simply communicating the instructions provided by your landlord. You have the full protection of the deposit protection service where your deposit is securely held until an agreement is made or until the independent adjudicators make a decision. The adjudicators will review all the evidence including the check-in and check-out reports and will make a judgement from there. We do not receive any financial benefit or loss when it comes to the return or deduction of a tenants deposit, this is a matter between the tenant and the landlord. We have acted in accordance with the deposit protection service guidelines and our professional code of conduct at all times. I would like to request that you pursue this matter through the designated scheme (the DPS and the alternative dispute resolution service) which is there to protect this exact scenario. I would also like to request that you remove all negative reviews relating to the this matter. Please feel free to call me to discuss. My contact number is 020 7639 1000 Yours sincerely, James Callcut
5/5
GoogleI found purchasing our property through Truepenny's to be remarkably straightforward. Hayden was very informative, helpful and reliable; Wallace was equally diligent and communicative in guiding the transaction to completion I was so impressed by the professionalism shown and I would have no hesitation in recommending Truepenny's to others.PositiveProfessionalism
5/5
GoogleIt was a real pleasure having Sarah Gillett conduct the viewing of a property i was interested in, she was extremely polite answered all my questions and provided me with an excellent service. I've also noticed that Sarah is a hard worker as she returns calls at the end of her working day which is refreshing.PositiveProfessionalism
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