Hamptons Greenwich Sales reviews

★★★★★ 5/5

Google

I cannot rate Hamptons highly enough. We have just sold our house through their Greenwich office and bought through their Blackheath office. In the Greenwich office Leon, Dan and Simon have been absolutely outstanding. Nothing has been too much trouble and they offered very sensible advice on marketing as well as fantastic service. They are unfailingly pleasant to deal with but have pushed our transaction through when required. "Gone the extra mile" is a terrible cliché but it does not begin to describe the lengths to which Leon and his team have gone to ensure that the transaction has succeeded from chasing lawyers to contacting the land registry directly, they have put in more effort to ensuring a positive result than we could possibly have expected. I genuinely believe that had we not had Hamptons and the team in Greenwich and Blackheath involved, our sale would have failed and it is only through their hard work that we are now looking forward to moving in to our new property. I would unhesitatingly recommend them to anyone looking for absolutely stellar service with genuinely nice and professional agents.

Christopher · 12 November 2016

★★★★★ 5/5

Google

We met Leon, Simon and Dan from Hamptons when we started looking for a larger family home in Greenwich. Their service was great even showing us houses before they came to the market (so definitely worthwhile to register with their Greenwich office). We enjoyed the experience as buyers so mandated them to sell our three bedroom house in Greenwich. They managed to arrange around 50 viewings and found 3 buyers who were bidding for our old home. They kept us updated every Tuesday and were always available to discuss ideas. We were happy with the outcome and can recommend Leon, Simon and Dan.

Sebastian · 12 November 2016

★★★★★ 1/5

Trustpilot

DISGUSTING

In my opinion, Beaconsfield and Gerrards Cross branches threw mud at the wall with our viewings and evidently failed to familiarise themselves with basic details of our property. I discussed terminating contracts with the GX manager, Andrew Riley, (below) after just a few weeks. In my opinion, he spoke inappropriately of the Beaconsfield branch management and I felt he begged me to move to his branch in GX. I found their comments to be racist and sexist. They searched for a key in our house that they had not been given and left the external door unlocked with this key in. They seemed somewhat inconvenienced that I held matters briefly whilst a my Dad was ill and I felt aggressively pursued whilst grieving. I raised a formal complaint to the GX manager (below) branch which he failed to acknowledge directly and passed to HQ. The response I felt was unreasonable and there was no offer to appeal the decision. On calling HQ 'customer care' I was told that was the end of the line and would not offer a name for appeal to be addressed to. They provided my personal data to a debt collector without even having sent an invoice? For me, it was an unnecessary and painful experience and it seems they are ruthlessly numb to recognise the issues. Without recognition there can be not acceptance or improvements. Just wanted to share my opinion and hopefully prevent anyone else feeling the way I felt from my Hamptons experience.

TBirch · 9 November 2016

★★★★★ 5/5

Trustpilot

Hamptons Property Managers

We have been renting through Hamptons since April 2022. Our property managers (we have had 3 during that time). Katie Tucker our first and Lucy Pickles our current, have always been helpful and responsive, with any issues been dealt with speedily and professionally. We are grateful for their continued communication and assistance. Lucy is a great asset to the company!

Celeste · 25 November 2022

★★★★★ 5/5

Trustpilot

Quick resolution

Danish in the property management team quickly resolved some issues we had with the house we are renting. His communication was great and he looked to resolve them as soon as he could, following up to make sure they were resolved with the contractor.

Anna · 26 November 2025

★★★★★ 1/5

Trustpilot

we've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety.

TLDR: we've got very negative experience as tenants, the agent was lying to us, causing us quite a lot of anxiety. After reference check, and accepted offer, the landlords kept delaying signing the contract for over 3 weeks. The agent (Evelyn Aragundi) communicated to us that there are no reasons for the delay, and motivated the delay with very interesting arguments "so we have everything confirmed", "they are really relaxed personalities", "they're currently travelling,", "they're very busy people", "there's no reason for this as such, I mean it's not like they're unsure". After some very involved week, we've got an email from a manager (James White) of the agent saying that "date was a bit vague until a more conclusive timeframe was confirmed".That clearly demonstrated that agent lied to us, stating that "so we have everything confirmed" while it was not. We wont make an offer in the first place, if we knew that. Worst of all, during the process we've seen no intention to clearly comunicate situation to us, and no intention to find a solution that would work for both parties.

Arsenii · 18 September 2024

★★★★★ 5/5

Trustpilot

Very helpful!

Just moved into our new home and had some issues we needed help with. Emma Martin, Senior Property Manager, was very helpful, prompt and we were impressed with how quickly and efficiently Emma was able to help us get things sorted. Great and clear communication. Very grateful.

Stillwater · 5 December 2023

★★★★★ 5/5

Trustpilot

Samantha and the team are wonderful

Samantha made our house sale a very easy and stress free process - she was always proactive and positive and dealt with all enquiries swiftly and even ensured she was available outside of hours.Brilliant!

Leigh · 14 August 2024

★★★★★ 3/5

Google

Hamptons Greenwich were friendly and professional for the duration of the sale process. They were very prompt to provide feedback on the viewings and discuss a plan of action. There were a couple of minor queries, which could have been dealt with more care. Overall, good experience.

Jose · 12 November 2017

★★★★★ 1/5

Trustpilot

Assumingly a "large" company but plays "dirty little" tricks wasting buyers and vendors time

We wish having seen the review titled "As untrustworthy as they come"The Canary Wharf office of Hamptons did the same to us. They confirmed in WRITTING the acceptance of our offer last Friday. We provided IDs and proof of funds on the same day that they were happy with. However, 1st thing on Monday morning they say the solicitors acting for the Vendors accepted another offer when Solicitors do not even work during the weekend. Worse still, the offer was put forward by the same office which is really odd as the property was marked SOLD on the portals already. So we echo the feedback below:As untrustworthy as they come. When making an offer on a property we found that they just simply used our offer to create a false market where there was previously no other bidder despite property being on the market for some time... Outcome being some one else has also clearly been misled and ended up paying over the odds for a property based on games. We even made the offer that they say the vendors would accept. Now they say someone offered much higher once THEY told the new buyer that some one else made an offer being accepted already hence the property is off the market. What Hamptons is playing here, is encouraging Gazumping which is bad for all parties. Not surprisingly some of their other transactions fell through thus, Vendors lose out on sales and time. Buyers and vendors wishing to work on fair market price should be wary of this dirty games as some one definitely gets hurt by wasting time and money unnecessarily.

Fair · 26 May 2022

★★★★★ 5/5

Trustpilot

We have been using Hamptons for 11 years

We have been using Hamptons for managing our rental property for 11 years. They are extremely professional especially our Property Manager Gemma Ward. Gemma is always prompt in dealing with Tenants issues on our behalf and keeps us updated on any works/repairs that are needed We feel we can relax about our property knowing it is in her capable hands

Coleen · 9 November 2022

★★★★★ 5/5

Google

Our experience with Hamptons has been entirely positive. Our contacts have been Leon Stone and Simon Humm. Leon, the branch manager, is a well-informed, commercial and thoughtful advisor. He guides his clients to sensible decisions and works hard to realise positive outcomes, always keeping in mind the need for contingency plans. He is energetic, active, responsive and a great communicator, instilling in his staff the need to be accessible and to give feedback quickly both over the phone and, more formally, in writing. Simon is very easy to work with - helpful and enthusiastic - and exemplary in his responsiveness and attention to all aspects of the process of working through the steps to exchange. The atmosphere in the office itself is professional but also always positive, nicely unstuffy and friendly. We are very happy with Hamptons' service.

Paul · 13 November 2015

★★★★★ 2/5

Trustpilot

Salisbury disappointing

If the Salisbury office functioned in the way we were initially promised, and as the web site and brochures suggest, then our sale would have gone a lot more smoothly and faster.It was shocking to find the first two viewers in the 4 days since listing whisked away to view an off-the-market, discreetly available property before they had returned for their second viewing with us. I gave notice to terminate the contract at that point. I am not paying Hamptons nearly £10,000 to sell someone else’s house.A sale was arranged however the chain involved was not exactly as portrayed to us and this eventually created difficulties and delays.Problems further up the chain are not the responsibility of Hamptons but when these were resolved I phoned and wrote to Hamptons specifically asking for the lower end of the chain to be reconfirmed and checked for completeness. Despite promises that they had I discovered 3 weeks later that emails were sent but not followed up, and we encountered further delays whilst the bottom end of the chain dealt with pre-contract issues that should have been resolved months ago and on one of the many likely days for exchange of contracts renegotiated their price.Hamptons bill was sent to my conveyancer about 10 minutes after exchange of contracts. Good to see they are efficient in some areas if not others.We met some very nice people at Hamptons including one who was really impressive. But Hamptons really need to make sure all their delivery lives up to all their promises.

Chris · 18 May 2022

★★★★★ 5/5

Trustpilot

Ellie Marsters is a Property Manager at…

Ellie Marsters is a Property Manager at Hamptons. She is in a league of her own, when it comes to responsiveness, taking accountability to get things done and being engaged with both the tenant and landlord. Having had some experience with other Property Managers in other companies, I would recommend anyone to seek out the services of Ellie at Hamptons.

BB · 3 November 2022

★★★★★ 5/5

Trustpilot

Short-term rental of property

Hamptons managed a 12-month rental of my property whilst I was abroad. From the first meeting with Andrew who visited my property intially, it was a pleasure dealing with them. They were clear, prompt to reply to questions and very helpful on the whole process which put my mind at rest - especially as I was not going to be in the country!The daily management with Minneaux and then Natalie could not have been better and nothing was too much trouble.I thank them for their professional attitude and helpful manner and would recommend their service without hesitation.

Jo · 6 September 2024

★★★★★ 1/5

Trustpilot

Terrible

Sometimes beautiful flats or houses are in the hands of terrible agents; be careful! As tenants, they only come to you when they need you to do something. You can hardly contact any of them when you are looking for help.The renting agent ghosted after all documentation was done, leaving me a flat with much to fix. When moving out, they were supposed to contact me in advance for at least 24 hours, but most did not. They told me the people I hired for end-of-tenancy cleaning were not professionals (because I wasn't using one of their business partners) and had the inventory clerk go in before the cleaning was done; they allowed people to move around your items when they were doing the viewing.

Peiyuan · 6 September 2024

★★★★★ 5/5

Trustpilot

Property management by April Keane

Property management by April Keane, especially towards the end of the tenancy. April has been quick to respond to any queries (often picking up the telephone) and has been very helpful and efficient in resolving some important issues at my flat.

Louise · 27 March 2024

★★★★★ 5/5

Trustpilot

So far, no complaints

We have been tenants in a flat managed by Hamptons and have been very happy with the service that they - Ellie Marsters in particular - have provided thus far. Ellie is very responsive, well-organized and professional. Worth saying that we have not gotten to the deposit withdrawal phase, which several reviews complain about. But, so far, so good.

Djalma · 2 December 2022

★★★★★ 5/5

Trustpilot

Grace is great

Grace is a great asset to Hamptons, she is always friendly, efficient & helpful. We are delighted to have her managing our property for us & she makes us feel that we are in safe hands with her.

McGl · 22 May 2024

★★★★★ 5/5

Trustpilot

Great experience with property manager

Recently our washing machine broke, which needed to be replaced. There were some follow up issues that needed addressing.We are very happy with our Property Manger Charlie Fleetwood, who addressed the above issues in a professional and timely manner.

Mk · 2 May 2024

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. At every stage we have had nothing but the best from them. A particular shout out to Trevor Scott. Having moved into the property he has been a fantastic property manager who seems to genuinely care that his clients get the best possible service. Always quick to respond and proactive in addressing any concerns. Couldn’t ask for better service. A world away from previous experiences. Highly recommended

Stuart · 14 July 2021

★★★★★ 5/5

Trustpilot

Sharon James is a fantastic Lettings…

Sharon James is a fantastic Lettings Agent. She dealt with an incredibly fast turn around on my property in Hampshire and has now let the same property twice. She goes above and beyond in her service and I could not recommend her nor Hamptons more. Thank you.

Laura · 10 November 2023

★★★★★ 2/5

Trustpilot

Took fees and ran

Hamptons successfully one time rented out our thames riverside home near Windsor. However, once they had their money, the service disappeared. The after sales team is very junior, inexperienced and not able to manage the tenants they place into the high cost home. Our house and furniture was damaged, a deposit refund was due, but Hamptons totally failed to get my damages paid and effectively ran away. Steer clear would be my advice.

PwC · 30 January 2023

★★★★★ 1/5

Trustpilot

Persistent harrassment

2-3 years after leaving the property, myself and my former flatmates still receive calls, emails, texts about works to the property, updates etc. Despite multiple complaints and requests for this harassment to stop, yet it continues. They were an absolute disaster when I was in the property with delayed and mismanaged works being the norm. I would strongly urge anyone considering using them to have a look elsewhere, if they can't even update tenant details 2 years after our departure they can hardly be competent?

Lucinda · 21 April 2022