Trusted Agent profile · Greenwich
★★★★★
1,643 reviews across 2 platforms
191 Greenwich High Road, London, SE10 8JA, SE10 8JA
Part of Hamptons, see every office.
Hamptons's office in Greenwich, at 191 Greenwich High Road, is rated 4.3 out of 5 across 1,643 reviews on two platforms, including 202 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Hamptons Greenwich Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Greenwich.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
1/5
TrustpilotAbsolutely disgusting we have been…
Absolutely disgusting we have been messed around from start to finish, we was supposed to move into our new property last week then get advised the landlord not completed the necessary paperwork and it be Monday.Now today get told that the guy who was moving us in is sadly off sick and got to wait until tomorrow it’s absolutely disgusting service and the way me and my partner have been treated.
1/5
TrustpilotVery disappointing
I’m a landlord who’s had a dreadful time with Hamptons. It’s been so stressful, I don’t even have the energy to catalogue the problems and errors of mismanagement. To be fair, they seem to be good at getting tenants in, but hopeless at managing the property. I was shocked to discover the woman managing my 160 (or so) year old property had not even see it, and she works in a hub several miles away. This has meant that I did a lot of managing of the property. A seeming lack or deliberate ignorance of the nature of old properties in the area caused even more issues. One set of tenants left and another lot were let in before the house could be cleaned and so the new tenants moved in with a gas hob flaming because it hadn’t been cleaned properly, a bathroom plug full of the previous tenants’ hair, and dead plants. Moreover, I had highlighted a few damp issues that needed addressing before new tenants moved in, which the agents ignored, resulting in the new tenants moving out after two months (even though they’d agreed to have the work done with them in situ). Therefore, they don’t seem to care about the needs of landlords or tenants. They don’t seem to care about the property they are managing either. I have since met with some independent local agents who I feel I can trust much better looking after my property and tenants, and am instructing one to take over in the new year.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
GoogleRobert Stubbs helped my partner and I get a fantastic home. He guided us through the process and helped us get a good deal. He has been very responsive since the beginning and even after we moved in. I would definitely recommend him and Hamptons
Thank you for your review Junbai. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team!
5/5
TrustpilotI have always been well looked after by…
I have always been well looked after by Hamptons, especially by Lucy Desborough. The service has always been very prompt and immediate.
5/5
TrustpilotEllie Marsters - Hamptons Property Management
Ellie Marsters - Hamptons Property ManagementEllie is a fantastic property manager. She’s always steps ahead, a fantastic communicator, brilliant with solutions in any situations! Having had numerous agencies manage my flat before, I have never met such a reliable, nice, proactive, supportive and trustworthy property manager. Ellie is the absolute best and comes with my highest recommendation.
5/5
TrustpilotThe decision to rent out my apartment…
The decision to rent out my apartment has been seamless thanks to Tia Manger from Hamptons Lettings Guildford. Her ability to resolve issues and unforeseen problems has made this process simple. Thank you, Tia.
5/5
TrustpilotPetra at Hamptons Greenwich went above…
Petra at Hamptons Greenwich went above and beyond in the sale of my property. I've been stuck in the US and was unable to visit the properly personally but Petra was able to make multiple visits to the property to meet with contractors and removal companies, and also assisted in final meter readings too. If I had another property to sell, I'd go straight to Petra.
5/5
GoogleGreat experience with Hamptons Greenwich! Robert Stubbs is very polite and supportive.
Hi Fidaliya, thank you for your review. It is great to see that the team provided you with their standard exceptional service. We hope you enjoy your new home!
5/5
TrustpilotReigate office highly recommended:
Reigate office highly recommended:Excellent experience with Hamptons - Reigate. We got to know the team well over the course of our near 3 year move project. Though we didn't end up buying from Hamptons they succeeded where other agents had failed in procuring us a well-positioned, motivated buyer for our property. This enabled us to complete on our onward purchase with minimum hassle. Throughout the process they kept us abreast of everything managing the chain. Their valuations have consistently proven the most reliable and realistic of the Reigate agents. We dealt principally with Jonathan and Eric.
1/5
TrustpilotDismal property management
Dismal property management. I raised a significant issue with regards to mould and dampness on the first day of our tenancy, which was completely disregarded. 6 months into our tenancy and still no progress on the matter. Both our landlord and agent have hidden behind blank excuses such as costs of repair being excessive, making use of multiple free contractor surveys to asses the significance of the matter instead of hiring a contractor to fix the issues (would expect this to at least be the case after a 3rd contractor visit), the flat block etc etc. From our initial agent misrepresenting the property (I.e telling us the affected room is non accessible during our viewing), to our inventory check agent simply handing us the keys / inventory checklist and telling us to deal with this individually and not performing a step through of the property with us to allow us to challenge the state of the property and note any issues upfront, all I can say is that incompetence is the theme with Hamptons. We are now in a position where we cannot reach a sensible agreement with our landlord to have the necessary maintenance / repairs acted and will need to spend our October and November seeking a new property. Honestly the most disrespectful agents, no knowledge on housing laws, and zero clientele service. To add to this, things like professional cleans were not performed prior to our move in and we could barely get in contact with our agent ahead of the scheduled move in date to pay the relevant fees and avoid unnecessary stress.I think the most intriguing part of our experience is that both Hamptons maintenance survey team and separate contractors agreed that the property was not in a habitable condition due to the significant level of mould and dampness identified in the property. This is also not the only on going issue with our property, but the most significant (other issues included a mould and leaky bathroom roof on the verge of collapse, blinds still to be correctly fitted as a pre tenancy check, removal of fittings as agreed, professional clean, etc). In summary, a terrible experience and have ensured that we do not select Hamptons as a future letting agent.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
1/5
TrustpilotDisappointing
Hamptons paid more attention to meeting the buyers demands rather than to the seller (me) who was paying them! Seem more focused on getting a 'sale' just to meet in-house targets rather than the best price for the seller. Based on my experience I would avoid agents who are part of a large chain and opt, instead, for a smaller agent offering more flexibility and attention.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHoney Starling at Hamptons Teddington…
Honey Starling at Hamptons Teddington was professional, patient and helpful. Buying a house is a stressful experience, but she was a calm centre to whole thing that made it a lot more manageable. She knows her stuff and if she says she has a house that she feels will suit you ... go and have a look.
5/5
GoogleAnish was absolutely fantastic to work with. He clearly communicated either by text or phone anytime there was any kind of update to our flat search. I'd be very happy to work with him again next time I'm looking!
Thank you for feedback Nick. It is wonderful for us to hear that Anish has been such a pleasure to work with and maintained a high level of communication with you throughout your experience. Feedback of this nature if very important to us and we look forward to making Anish and the team aware of your review. Thank you again.
5/5
GoogleHad a great experience viewing properties with Robert Stubb (one of the agents in Greenwich). He was so flexible and open with us, made us feel very at ease and was happy to try to negotiate on our behalf. Whilst we didn’t for for the property in the end, we were very happy with his service & would recommend!
Thank you for your positive feedback of Hamptons Estate Agents Greenwich. We are so thrilled to hear how happy you are with the service the team provided! We wish you many happy years in your new home!
5/5
Googlethanks a lot to Robert Stubbs for being so helpful in organizing different views and comments for us to seek a new place. He is super helpful and willing to do follow up. I am happy with the service provided by him and the Hamptons agency, and would highly recommend them to anyone searching for a property in Greenwich.
Thank you for taking the time to leave us a review Thomas. We are so pleased to know that the team provided you with a high level of service!
1/5
TrustpilotIncompetent and Obnoxious Agents
Incompetent and Obnoxious AgentsI am not one for writing reviews (as frankly I don’t have time) however I felt compelled to do so that hopefully others who are both buyers and sellers will read this before deciding to get in touch with Hamptons Estate Agents, Bath location. In summary, the agents handled the situation very poorly, with a lack of competence and due diligence and a very obnoxious manager/director of the Bath branch following up the situation. I would not be using this agent if I was selling one of my properties. Event as follows: 11th August - Got in touch with Hamptons, Bath over the phone to enquire about a two bedroom apartment in the City of Bath and to initially find out if the lease allows pets and holiday lets. The agent (I won’t give her name) got back to me via phone call to confirm that both were allowed. As they were I felt it was worth driving up to Bath from Bournemouth where I reside to view the property.12th August - Viewing. The agent also wrote to me in email providing me with long and short rental estimates for me to consider, implying that short lets were still okay in accordance to the lease.13th August - I phoned the agent to double check the lease with her and she confirmed that both dogs and short lettings were allowed. 14th August - I wrote to the agent via email with my further questions and to triple check that pets (dogs) were allowed and that short stay lets and/or holiday lettings were allowed in accordance to the lease. 17th August - She responded to say now that the client (the vendor) was going to read through the lease to check - not sure why only till then was this actioned?? She phoned back to say that actually there pets were allowed but the residence of the property could rebuke the pet being allowed on site and furthermore short lettings may not be allowed however I was unhappy understandably with the vagueness so asked her to go back with clarity. The vendor was going to speak to the other neighbours to see if they would allow pets although I was still uncertain of the formal legalities due to it being stated on the lease that pets were allowed. I was now getting very frustrated with the lack of clarity on what the lease actually stated. I proposed that I could submit a reference from one of my neighbours for my dog and/or speak with the neighbours at the property in question. 18th August - still no news therefore I felt it was necessary to write to all of the owners of the other apartments of the site kindly asking for clarify of the lease, specially regarding the lettings period and if dogs were permitted. I made certain to keep the letter friendly, open and transparent not to cause disruption to any of the residents. 19th August - I received a rather unpleasant and unsavoury phone call from Tim Wood (who I shall name) whom I believe to be one of the managers/directors of the Hamptons, Bath branch. He started off saying that the residence had received my letter but they are very angry and have fallen out with the owner of the apartment I was interested in. Moreover, he said the owner doesn’t want any further dealings with me from thereon (albeit I did not either now knowing that pets and short lettings were not allowed). I quite simply put, if the agent and the vendor had done their due diligence in the first place, giving me a clear answer to what the lease states then we wouldn’t have got to this point. I also added my letter was never to cause disruption but felt compelled to action as neither the agent or vendor were giving clear responses re the lease. I disconnected the call due to Tim’s obnoxious tone, manner and outright rudeness to how he approached the situation when actually he should have been calling me to apologise that mistakes occurred and they went about it the wrong way. It meant that I had to drive all the way up to Bath to view a property with the wrong information in hand. It’s a real shame why so many people these day cannot apologies when they clearly know they were in the wrong and I would have respected that a lot more. I really do hope that senior management read through this and consider my case seriously, and would hope (a director myself) that senior management would be especially taking with Tim Wood about this. I’ll leave it there.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHighly recommended
I am renting two bed property from Hamptons and I have a person to go to - David Whiting - senior manager. David is always helpful, responsive and gets things sorted in no time. Whenever there is a problem ( in the flat) the response is quick. The contractors are friendly and reliable. Highly recommended.
5/5
GoogleI had a great experience working with Robert Stubbs helping me to find a lovely rental flat to fit my requirements. After the initial email of enquiries, Robert managed to book me a couple of viewing appointments for the same day and then … More
Hi Safa, we are delighted that you enlisted Hamptons Estate and Letting Agents Greenwich and that the service you received was of exceptional standard. Thank you for your great review, we look forward to sharing it with the team!
1/5
TrustpilotHorrible Customer Service
It's my moving day but I have basically had to beg Hamptons for information on my move and am still waiting. Only one person I've spoken to (on phone) there (Karim/Kareem) has been helpful. The agent assisting me went on leave but nobody thought to inform me and seemingly no arrangements as regards my move were made. If I had no backup plan for where to stay tonight I would be in a serious panic. Run, run, run from them. Moves are already stressful, you don't need the additional stress of an uncaring, unreliable agency.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotWe’ve rented our house through Hamptons…
We’ve rented our house through Hamptons for over 7 years and the service has consistently been good. Jocelyn Williams is our property manager and she deals with repairs/ issues with the house promptly and communicates really well. We’re more than happy to continue to rent our house with Hamptons in the future
5/5
TrustpilotThanks Jennifer!
Hamptons manage the property we lease through them. Jennifer Powell is always on top of any communications and does a great job resolving any issues.
1/5
TrustpilotVery bad tenancy experience
I unfortunately had a very bad experience with The Hamptons in Clapham Old Town. They were unprofessional in their demeanour sounding bored and at times rude on the phone. They did not inform me of the process and when documents were required and I regularly had to chase them to confirm key points when I was moving. They also made errors with my tenancy agreement attempting to overcharge me and luckily I had wonderful landlords who were able to help me resolve the issue. I would avoid using this agency if possible and recommend they place more focus on customer service.
Thank you for leaving us a review, customer service is very important to us and we are naturally disappointed to read your feedback. We would welcome the opportunity to address your comments further and kindly ask you to contact customercare@hamptons.co.uk with your details so we can investigate. Thank you again.
5/5
TrustpilotHamptons have been managing my property…
Hamptons have been managing my property since the beginning of 2023. Max Barnes has been dealing with this most recently and he has been most helpful in dealing promptly and efficiently with any issues arising.
5/5
Trustpilotalways a professional and efficient…
always a professional and efficient service. Harleigh Doherty is an outstanding to work with, nothing is ever too much trouble and a lovely person
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Tell us what you need and we'll put you in touch. Hamptons Greenwich Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Greenwich.
