Trusted Agent profile · Greenwich
★★★★★
2,156 reviews across 2 platforms
1 Stratheden Parade, London, SE3 7SX, Greenwich, SE3 7SX
Dexters Blackheath's office in Greenwich, at 1 Stratheden Parade, is rated 4.4 out of 5 across 2,156 reviews on two platforms, including 321 Google reviews rated 4.9.
Every review we hold for the Greenwich office, from every platform, shown as written. First names only.
5/5
TrustpilotNatasha and her brilliant team
Natasha and her team have looked after our property for so many years and we have been and still are delighted with the timely response, care and quality of service received. Well done Natasha
Dear Michael, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDonalina Gargrupe from Dexters Estate…
Donalina Gargrupe from Dexters Estate Agents has been very helpful to us whenever we needed help. She established the communication quite well with the landlord and helped us with our issues about the property.
Dear Miray, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotRecommended for property management
Natasha has been fantastic at managing our flat in Wapping for us for many years. Always quick to respond to my queries, proactive in solving problems and a pleasure to deal with. Highly recommend.
Dear Donna, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotGreat customer service
Been with Dexters since October 2023. We were shown our current property and also have had the property managed by Dominic Glover who has been superb during our entire time renting.Whenever we have had a issue or a question they have been prompt to reply and ensure its resolved. They leave us alone when things are going right and are helpful when needed.Would highly reccomend to everyone.
Dear Ben Stamer, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotDaniel Paz was outstanding during my…
Daniel Paz was outstanding during my process of purchasing my first home. He was very communicative and helpful and even went the extra mile to make sure it was all sealed and completed by a certain time frame. Everything went forward smoothly and I am extremely happy with the service provided.
Thank you for taking the time to leave us a 5 star review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDaragh was lovely to speak to and super…
Daragh was lovely to speak to and super helpful - managed to sort the issue in our building within 1 day.
Dear Eva, Thank you for taking the time to leave a lovely review regarding Daragh. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotProperty Management
I’ve been with Dexters for nearly five years and have found Christian Pengelly to be brilliant when it comes to managing my property.
5/5
TrustpilotDaragh assisted me recently
Daragh assisted me recently with a matter and inquery. Daragh was not only most helpful but very responsive which led to a swift and satisfactory resolution.
Dear Hentik, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotI worked with Alistair Maclean on a…
I worked with Alistair Maclean on a transaction recently and would like to commend him for his patience and professionalism in assisting to progress the matter to exchange and completion. Thank you Alistair!
Dear Diarmuid, Thank you for taking the time to leave a lovely review regarding Alistair. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHave been with Dexters for over 16 years
Have been with Dexters for over 16 years and found them excellent at getting high quality tenants and helpful at change-over times.Carl, in their property management department, has been great at persuing the necessary aspects of managing my property eg negotiations on deposits and organising maintenance, sourcing the right people for jobs. Chris and his property management team try to go above and beyond to fix any issues and help keep me sane when dealing with stressful upkeep issues when renting out property which is over 120 years old - so typical of much the London market. Please keep up the good work!
Dear Alison, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotI am currently staying at a property…
I am currently staying at a property under Dexters for 3 years. dexters Wapping is a great branch. Natasha and her team from property management was super helpful, responsive over phones and emails.
Dear Di Lin, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotProfessional service - Joe (Hackney office)
Dexters were able to list my flat and arrange a number of viewings quickly. Joe and the team were quick in communication and professional throughout which made for a straightforward process. Thanks.
Dear George, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters, an excellent service.
During 2023 I have bought a flat in central London in which Dexters acted as the Estate Agents for the seller and subsequently rented out this flat with Dexters as the letting agent. Throughout these processes I have interacted with various Dexters staff, including Lok Chan, Joseph Donaghy, Phoebe Wishart and most recently Bryan Crail. All have been polite, helpful, responsive and well-informed: everything that could be asked for.A special mention must be made of Bryan Crail who is responsible for managing the let of my flat. When a problem arose due to damage to the exterior of the building leading to water ingress he has been the primary contact to deal with it. During this difficult time he has been proactive in working towards fixing the problem, helpful and kept me well informed: an excellent response in a challenging situation.
Dear Clive, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleAmazing support and guidance from Olivia and the team to help us with the purchase of our first home, including going above and beyond when deadlines needed to be met.
Dear Christopher, Thank you for leaving a 5 star Google review. We look forward to seeing you again in one of our offices. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotShayan Waziri. Dexter. 121 Notting Hill Gate
Dear Shayan,I hope this letter finds you well.I am writing to express my sincere gratitude for your exceptional assistance in extending my rental contract. Your professionalism, dedication, and prompt action made the entire process smooth and stress-free.I appreciate your efforts in negotiating the terms and ensuring a seamless transition into the extended lease period.Your attention to detail and willingness to go the extra mile did not go unnoticed.It is clear that you are not only knowledgeable in your field but also genuinely committed to providing excellent service to your clients.I am grateful for your patience in addressing my concerns and for making the necessary arrangements swiftly. Your expertise and guidance have been invaluable, and I feel fortunate to have had you as my rental agent.Thank you once again for your outstanding support. I look forward to continuing our positive relationship throughout the remainder of my lease.Please do not hesitate to reach out if there is anything else I can assist with.Wishing you continued success in your role. Here's extending my warm coming season greetings to you and your family on the auspicious occasion of the New Year 2024.Happy Holidays from everyone at Dexters. Merry Christmas and a Happy New Year!Many thanks! Sincerely,Jon
Dear Jon, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotDexters Property Management
Dexters have been managing the rental of our property in St Margarets for 11 years. We have been very happy with the service to date. We have recently moved to the full management package and we are extremely pleased with the service that we are receiving from Marco Correia who is our dedicated property manager and all the St Margarets team. Would recommend
Dear Colin, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma
5/5
TrustpilotReliable and professional service
Over the past 4+ years renting with Dexters, we've experienced exceptional ongoing support, especially regarding maintenance. Whenever issues arose, the team exhibited remarkable responsiveness, promptly addressing and resolving any concerns. Their consistent support made living here hassle-free. We truly appreciate their commitment to ensuring a comfortable living environment and would highly recommend their services. We would like to express our gratitude to our current property manager, Panagiotis (Panos) Karagiannidis, for his professionalism and support during the latest half-yearly inspection visit and subsequent follow-up process.
Dear Christiana, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotPetros is very polite and kind person
Petros is very polite and kind person. He not only dealt with my concerns attentively but did so with a level of care that impressed me. Thank you for fixing the heaters.
Dear Ryuta, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotExperience with dexters over the past 1.5 years
We have had a mix experience with dexters over the past 1.5 years. In the beginning of the contract, their support was very slow and it was difficult to get basic things done. For the past 9 months, our point of contact at dexters Bryan Norton Crail from property management has been a game changer for us, he is in constant touch with us about specific issues happening in the flat and trying to get things done as quick and efficient as possible. We appreciate the help and support that we are getting from Bryan and from Dexters now.
Dear Alvaro, Thank you for taking the time to leave a lovely review regarding Bryan. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotHighly recommend Dexters
Many thanks to Will and his team for all they have done for us while selling our flat through Dexters. The constant contact between them and us has been so reassuring, while Will's advice and expertise have been invaluable to us. Would definitely recommend Dexters to anyone looking to sell in London.
Dear Shelly, Thank you so much for your comments, the team will be delighted you have taken the time to post these and award us a 5* review. I wish you well and hope that we can be of assistance in the future. Kind regards Asma Chughtai Customer Relations Team
5/5
TrustpilotChloe was amazing!
Chloe was amazing!! Chloe understood what was happening quickly and sorted out the arrangement to have them fixed!!
Dear Oliver, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma, Customer Relations Team
5/5
TrustpilotNatasha Bedenik has been the best agent…
Natasha Bedenik has been the best agent I’ve dealt with in over 23 years of renting in London.Always fast to solve any problems and always super pleasant and polite. Same for her team
Dear Adonis, Thank you for taking the time to leave a lovely review regarding Natasha. Kind regards, Asma Chughtai, Customer Relations Team
1/5
TrustpilotVery unprofessional and rude attitude.
Very unprofessional and rude attitude from agents. Had 2 viewing with them. The first place we saw was taken already, as the landlord took an offer from another agency. In the second place we viewed, we didn’t want to view but they pushed us to view with emails and calls, they rushed us to pay holding deposit. Next day they kept sending emails and calling to do reference, after filling everything up I received letter saying that we have to start doing the legal work, pretending that I haven’t started anything and said that it’s been 48hr (it was not close to that it was 38hr gap) since offer took place (7pm) on 14th and the email they sent was 9am on 16th. There in the email they threatened that the flat will go back on market because of that. When I went back to agency to pull the offer due to how unprofessional they treated us with the written emails, and threats that they will not give the place to us, they shouted at us to leave because I told her her mannerism was unprofessional, she told us we were being rude because of that, not letting us speak and she kicked us out of the agency with no chances of getting the deposit back. Wouldn’t suggest anyone using this agency, terrible experience, and stolen deposit.
Dear Janis, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at customerrelations@dexters.co.uk. I can look into this further for you. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotExcellent service with helping me…Kieran Chaplin is a hero!
Excellent service and impeccable attention to detail and service where I was truly treated like an individual.Highly ethical and a general pleasure to deal with. Special thanks to Kieran Chaplin.
Dear Sophia, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma Chughtai, Customer Relations Team
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