Trusted Agent profile · Greater Manchester
★★★★★
345 reviews across 2 platforms
Victoria Road, Bolton, Horwich, Greater Manchester, BL6 6EP
Jones Homes's office in Greater Manchester, at Victoria Road, is rated 3.5 out of 5 across 345 reviews on two platforms, including 3 Google reviews rated 3.7.
Every review we hold for the Greater Manchester office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic customer service and a high…
Fantastic customer service and a high quality profile developer with professionalism and style for comfortable homes.
Thank you Adeleke for your kind words! The team at Shurland Park will be delighted to hear your feedback. On behalf of us all, we wish you many happy years with your Jones home
5/5
TrustpilotService has been amazing since the very…
Service has been amazing since the very first visit.
Thank you Lucy for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive fedback is relayed to the team. On behalf of all at Jones Homes, we wish you many happy years in your new home at Cavendish Park. Kind regards, Jones Homes Yorkshire
5/5
TrustpilotGreat sales and after sales service
From our initial reservation, to moving in, the sales team have been excellent. They kept us informed through the whole process which took a lot of the stress out of the move. There were a few snags but these were dealt with quickly and efficiently by the site manager. The constructors even took some of our boxes etc away to save us going to the tip. Absolutely love our home.
Thank you for taking the time to leave your review. it's great to hear that you love your new home.
1/5
TrustpilotWe bought a house on the Cavendish Park…
We bought a house on the Cavendish Park development at Bolsover.
Dear Mr Ellis, Thank you for taking the time to share your feedback. We’re sorry to read that your experience at Cavendish Park did not meet your expectations and appreciate you outlining your concerns in such detail. We recognise how disappointing it is to encounter issues after moving into your new home. Jones Homes remain committed to ensuring all appropriate checks and sign offs are completed prior to legal completion to ensure quality in all our homes. We also understand your frustration regarding the aftercare service you received and are sorry to learn that you remain dissatisfied with how your concerns were handled. Your comments have been noted and will be shared with the relevant teams so they can be reviewed. We value all customer feedback as it helps us identify opportunities to improve both the quality of our homes and the service we provide. Thank you again for taking the time to provide your feedback, and we wish you all the best in your new home. Kind regards, Jones Homes Yorkshire
5/5
TrustpilotSales representation at Jones Homes
My contact has been with Sarah at NewHome solutions and Penny in the Sales Office. Sarah calls me every week without fail with an update. The only problem which is out of Sarah's control is the delay that completion is taking from our buyers.Penny has been wonderful and very helpful in answering my various questions very quickly or if she cant answer then obtaining the answer. She has always been very good at giving me access to the home for taking various measurements etc in preparation for our anticipated move which we are looking forward to very much. Many thanks Penny.
1/5
TrustpilotJones homes are good if no faults found…
Jones homes are good if no faults found on your new build which is unlikely in any new build. The big problem is there customer service team are really poor my Experience is with the Lancashire department few minor issues with landscaping outside property and the patronising comments by email I've received are not what any big professional company with years of experience should allow.Would I buy a property from Jones Homes again definitely not because if a minor issue has resulted in the email I've received what happens if you have a bigger issue on property .
5/5
TrustpilotSmooth experience
The purchase of our new home went very smoothly. We were given regular updates on how the build was going and there was always someone to talk to at the end of the phone if we needed it. The move day came without any issues and it was lovely to finally be in our new home - there was also a beautiful bunch of flowers waiting for us. The customer care team came and saw us and explained everything - how things worked etc etc. We have been very happy with all communication. Any issues we did have, have been dealt with in a professional way.
Thank you for your feedback and for taking the time to share your experience with us! Kind regards, Jones Homes Southern
5/5
TrustpilotMike Barrett is a credit to Jones…
Mike Barrett is a credit to Jones Homes! He went the extra mile to make sure our shower was out of service for the shortest time possible ….He cleaned up after himself and his workmanship excellent…Thank you Mike!!!
Thank you Mrs Cahill for taking the time to leave a glowing 5* review of the service you received and experience with Mike.Please know that your kind words and compliments have been passed on.Thank you and all the best,Jones Home North West
5/5
TrustpilotFamily firm
Janette and Billy were so friendly and helpful and the whole experience benefited from that.could not have wished for more Janette went above and beyond.Good family firm well built houses not thrown up like some companies.
Thank you Carol for your feedback and for taking the time to share your experience with us! We will ensure your comments are relayed to the team.On behalf of us all, we wish you many happy years with your Jones home.Kind regards,Jones Homes Yorkshire
5/5
TrustpilotWhat a great sales co ordinator Houyam…
What a great sales co ordinator Houyam is at Alderley Gardens.Nothing is too much trouble and an excellent and very knowledgeable attitude to her work.I would not hesitate to recommend her and really enjoy working with her on our house purchase.
Thank you Susan for your gleaming 5* review and compliments of Houyam. It's nice to hear how happy you are with the service you have received and that you have enjoyed working with her.Please know that your kinds words have been passed on to Houyam.Thank you and all the best,Jones Home North West
5/5
TrustpilotWonderful developer.
I recently bought a property at Sanctuary Mews Wilmslow.Have had a great experience with the property - top quality with very few snags, and great support from the sales staff (Julie) the building staff (Mike and his team) and the Clubhouse staff.Wonderful.
Thank you Grant for your wonderful 5* review. It's much appreciated.Thank you and all the best,Jones Home North West
5/5
TrustpilotBen M
Ben M - Jones HomesBen has worked on my property multiple occasions and each time he has surpassed expectations. He has been friendly, warm and answered any questions I have had in addition to offering advice on potential alternatives. Ben has always gone above and beyond and I remember a time when there was an issue with the front door and he went away to get the necessary parts to ensure the door was repaired before leaving. I would be happy for Ben to come back on any future snags.
Hi Tim, thank you for your kind words and 5 star review about Ben, he will be so pleased to hear your positive feedback.Many thanks and all the best,Jones Homes Yorkshire
5/5
TrustpilotCarlsberg don't do houses, but Carl builds lovely ones
Moved in 10 weeks ago! Couldn't have asked for a better service. Jas and Lyndsey looked after us brilliantly whilst buying, selling and moving in and always on hand if we needed advice and/or a cup of tea. Site manager Carl personally took responsibility of any issues we had with the house, of which there were less than 10 in total and delegated tasks to different tradespeople, always a happy chappy and literally could not do more to help us with anything we needed, things take a little time sometimes but we are always informed about timescale so its never a problem. We love our new home and neighbourhood and the Jones Homes team are still on hand if we need anything. I think we would struggle to find a more knowledgeable, kind, and down to earth team who have made a very stressful move (due to solicitors) the best it can possibly be. Thank you!
Hi Max, thank you very much for taking the time to leave such a glowing 5 star review of your experience with Jas, Lyndsey and Carl at Cavendish Park! We love your review title too! We will ensure your kind words and compliments are passed on to the team.On behalf of all at Jones Homes, we wish you many happy years in your new home.Thank you and all the best,Jones Homes Yorkshire
1/5
TrustpilotTerrible experience
Terrible experience. Moved in end of April 2022 to suit their end of financial year target! Standard of build very very poor. No where near 5 star finish. This is the worst place I’ve ever lived. Noisy, draughty windows - and doors that do not fit the opening they sit in. Their answer to this ‘they are fitted to our standard build’ this does not agree with their advertising and promoting of ‘exceptional finish - perfecting every last detail’. They are exceptional at promoting how good they are; they are exceptional at answering the issues and saying the right things; they are also exceptional at not following through with the issues that need to be put right once they have been addressed. I have written a formal complaint, which again was addressed, but still waiting for numerous issues to be dealt with. Exceptional - Jones Homes - Again!
Dear Tracey,We are sorry to read your concerns and this isn’t the type of feedback we would hope to receive. Unfortunately, we are unable to assist with snagging matters via this platform. We would like to ask you to contact the Regional Customer Services team on CustomerServices.Yorkshire@emerson.co.uk.Kind regards, Jones Homes Yorkshire
5/5
TrustpilotNew Home
I have just moved into a Jones Homes property on Cavendish Park Bolsover and must report on the premium service that both the sales advisors “Jas Khair & Lyndsey Morton” have provided me along this journey. Nothing has been too much trouble for both of them whenever I needed any information or advice, always with a smile and warm welcome and a wave when I walk past the office.Massive thx to both of them for going the extra mile and the house is awesome by the way
Thank you Dave for your kind words and for taking the time to share your experience with us! Jas and Lyndsey will be delighted. On behalf of us all, we wish you many happy years in your new Jones home.Kind regards, Jones Homes Yorkshire
5/5
TrustpilotVery professional and brilliant…
Very professional and brilliant throughout the process from start to finish. Very help full, kept up to date at all times, and nothing was never to much trouble. !!THANKYOU SANDRA!!
Thank you Mr & Mrs Vine for taking the time to leave a 5* review of your experience and the support you received from Sandra, she will be delighted to hear your feedback. It is great to hear your journey to your new Jones home went as smoothly as it did. On behalf of all at Jones Homes, we wish you many happy years in your new home at Lambcote Meadows. Kind regards, Jones Homes Yorkshire
4/5
TrustpilotReally pleased with our Jones Home
Really pleased with our Jones Home. There is a delay when needing certain jobs done but overall we are happy here at Sanctuary Mews, Bromley Cross. A small grumble just wish there were handles on bath considering house is for over 55's!
Thank you Patricia for taking the time to leave a review. It's great to hear that you are really pleased with your new home.Thank you for the suggestion of handles on the bath. Please know, this has been passed on to our technical team. Thank you and all the best,Jones Home North West
5/5
TrustpilotGreat service
We have recieved great communication with all staff at Jones Homes. Penny was great and provided all info required and answered our queries. It has been a quick and easy process from start to finish which has been brilliant as first time buyers.
Thank you Christina for taking the time to leave a 5 star review and your compliments to Penny, I'll be sure to pass this on. It's lovely to hear that we have helped to make your first time buying a home a nice and memorable experience. Please know that I have shared your kind words and compliments internally.Thank you and all the best,Jones Home North West
5/5
TrustpilotWe moved into our beautiful new home 4…
We moved into our beautiful new home 4 weeks ago. There have been a few snagging points as to be expected with a new build property, but everything has either been dealt with or is in hand. Carl the site manager at the Bolsover site has been brilliant and very professional in every way. Nothing is too much trouble for him to make sure we are happy with everything. We would highly recommend Jones Homes to anyone looking to purchase a quality new build home.
Thank you Elaine for your kind words! Carl and the team at Bolsover will be delighted. On behalf of us all, we wish you many happy years with your Jones home.
5/5
TrustpilotAwesome build
Awesome build. great customer service so far.
Thank you Callistus for your 5* review. Your kind feedback will be passed on to the team. Building beautiful, high quality homes is something we take great pride in and we’re delighted to know that you are happy with your new Jones home. We wish you many happy years in your new home at Lambcote Meadows. Kind regards, Jones Homes Yorkshire
5/5
TrustpilotGreat customer service
Great customer service and quick responses to all queries raised
Thank you Liz for your 5* review. It is great to hear your journey to your new Jones home went as smoothly as it did. We will ensure your positive feedback is relayed to the team. On behalf of all at Jones Homes, we wish you many happy years in your new home at Gateford Park. Kind regards, Jones Homes Yorkshire
5/5
TrustpilotGreat customer service
We have just visited the Alderley Gardens sales office. We were greeted with a warm hello and offered cake by the lovely Terri Stamp. We first met Terri about 4 years ago when we bought our home in Westlow Heath, Congleton. Terri is fantastic at her job. She always goes above and beyond and no question is too small. Her attention to detail is exemplary. She is a true credit to Jones Homes.
1/5
TrustpilotVery disappointing experience
Dear Sarah Thank you for you bringing these matters to our attention, all feedback is important to us. Please rest assured we will share your feedback internally. Kind regards Jones Homes Southern
5/5
TrustpilotOur experience of owning a Jones Home…
Our experience of owning a Jones Home is beyond compare…the service provided is exceptional…the site foreman (Jamie) is a total gent…very caring, attentive and professional…the customer care team are amazing (Chris and all his crew) excel at what they do!!
Thank you Mark for taking the time to leave a 5* review and for your compliments to Jamie, Chris and the team. It's nice to hear how happy you are with the service you have received from them.Thank you and all the best,Jones Home North West
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Jones Homes's Greater Manchester office has 345 reviews across two platforms: 3 on Google, 342 on Trustpilot (across the whole business).
Jones Homes Greater Manchester is rated 3.5 out of 5 across all 345 reviews, and 3.7 out of 5 on Google from 3 reviews.
Jones Homes Greater Manchester, Victoria Road, Bolton, Horwich, Greater Manchester, BL6 6EP.
