Trusted Agent profile
★★★★★
85 reviews across 1 platform
142 High Street, Gorleston, Great Yarmouth NR31 6RB
William H Brown's Great Yarmouth office at 142 High Street is rated 4.2 out of 5 across 85 reviews on 1 platform, including 85 Google reviews rated 4.2. Checked 9 October 2026.
Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
5/5
GoogleHad a great experience, from the beginning Milli was very helpful and kind, always had time to answer my questions and give me advice. Would recommend!
Hi, thank you so much for taking the time to provide our William H Brown team with a 5-star review. We are so happy to hear Milli and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
1/5
GoogleI put my house on the market with another estate earlier this year , in the last few months i have had at least half a dozen emails asking if i would like a free appraisal , and i have had numerous calls , the most recent being the 30/7 , 24/8 and 3/9. each time i have politely said i am not interested , please stop contacting me , on the last call the young man oh im sorry i'll remove you from our database. Well you haven't and today i have received another email . I am fed up of not being listened to . I will be going back on the market in the new year and i can assure you i will not using you . The stalking tactics are unprofessional and quite frankly if you are this full on when i am not signed with you , how do you behave if i were ? i have now blocked your number and emails .NegativeProfessionalism
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
1/5
Googleafter 18 months weve had 8 viwings, cancelled contract 20/6/24, terminated on 30/7/24 no contact from them, asked for board to be collected, its still here, have emailed & hand delivered all of these with no response at all..... very unprofessional !!!
Hello Peter, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan highly recommend, great service on a very lengthy sale!! ( no fault of the agent) Milli has been fantastic every step of the way with nothing being too much trouble. A real asset to her branch & a pleasure to deal with. Would definitely use again⭐️⭐️⭐️⭐️⭐️
5/5
GoogleI have worked with Harriett and William H Brown over the last 2 years as there inventory clerk. I can honestly say I have never met anyone so hard working and knowledgeable within the Lettings industry. I would Highly recommend if your looking to let your home or let a home Harriett is the one to see.
3/5
Google3days in and not very impressed at the moment things the young lady said they was going to do we are now doing ourselves all correspondence supposed to go to my wife and it’s coming to myself
Hello Nicky Osborn, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with our experience from the first phone call with Tom to the viewing with Teri. The team are extremely helpful and answer all questions and nothing is too much trouble when booking and viewing properties.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleBrilliant service so far from all the team at the Gorlesron branch, especially Teri and also Oliver, their financial advisor. Hoping for a quick and smooth sale.
2/5
GoogleMessed my sister about for nearly 6 weeks, deciding if her offer would be excepted,on a certain house which was not even on the selling site, at the time. even though her house been sold from like 2nd day of being on market. Don't return calls, don't keep you in the know. Now she's had to pull out, And now starting again with a different estate agent. I know someone else who used these, had similar problems, hardly any viewings then said we don't do commercial buildings after several months on market
5/5
GoogleAaron and the team are really knowledgable and friendly. Its quite an intimidating process to sell a house so im really grateful to them for guiding us through itPositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleWe paid £72 for EPC to Wm Brown by card and an appointment was made with a company with a 4 hour waiting time following this which the nominated company did not attend. A further appointment was made for the next day which they also did not attend. We did not hear why nor get an apology.We requested a refund of our money and asked Wm Brown to help us get this. However almost 3 weeks on we are still without our refund. We have requested Wm Browns help constantly but none is forthcoming. We are very disappointed in the service we have received as we are pensioners and £72 is quite a sum of money to us.NegativeResponsiveness, Quality
5/5
GoogleHarriett in Lettings helped me through my Buy 2 Let process and will be using her for the fully managed service and would definitely recommend using her . She even assisted me on viewings ! Thank you Harriett
1/5
GoogleI had a very disappointing experience with this agency , Yarmouth branch. I had viewed a property at the same time with other potential tenants, I was ok with that , but then The agent called me same day and took my card details, advised will contact landlord and will call me back in few minutes, I have been waiting for 2 days with no reply and finally called to know the property is being taken! and they have saved my details for future! I would expect them ideally to be professional and advise about my current application status so that I can continue my search . Never going to deal with them again and I advise everyone to stay away !
5/5
GoogleTop service! Lydia was a brilliant professional and by far one of the best estate agents I've dealt with. Highly recommend!
5/5
GoogleMilli was so helpful throughout the whole process. She was extremely professional and very knowledgeable!PositiveProfessionalism
5/5
GoogleI just want to say thank you to Harriet in lettings for all you hard work in finding me my new home . Nothing I asked was too much
5/5
GoogleI have clicked on all because the service we received was second to none every one of the staff were excellent at their job with Aaron the manager especially going above and beyond our expectations. Although it seemed a lot of money at 2% it turned out to be good valuePositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleReally helpfull and friendly, not pushy.
5/5
GoogleI would just like to record our thanks to your staff member Reece, who has been extremely helpful, professional and honest in assisting us as buyers of one of your properties. He is a credit to himself and your company.PositiveProfessionalism
5/5
GoogleMy experience to date with the team has been exceptional. Fast, efficient and friendly staff.
1/5
GoogleUnfortunately we received every poor service from William H Brown when we sold our property, I was constantly on the phone trying to find out what was going on, sorry but I wouldn't use them again
1/5
GoogleThey were still advertising our house for sale and e-mailing it when we had already bought it and moved in. We had exchanged contracts around 3 weeks before hand.
1/5
GoogleNot turning up to appointments, staff with very unappealing personalities, and non-stop phone calls, voicemails and messages after business has concluded, despite numerous complaints.
1/5
GoogleNever respond to enquiries through Rightmove. Every other agent responds within few hours . This lot can't be bothered after two separate enquiries. How anyone sells through them is a miracle.
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William H Brown's Great Yarmouth office has 85 reviews across 1 platform: 85 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
William H Brown is rated 4.2 out of 5 across all 85 reviews, and 4.2 out of 5 on Google from 85 reviews, checked 9 October 2026.
William H Brown, 142 High Street, Gorleston, Great Yarmouth NR31 6RB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.