Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleWould like to thank Tom for all his help with purchasing a property. It’s been a difficult deal but the guy has gone above and beyond what was expected of him.if this deal goes through it will be all down to his negotiation skills. Well done fella. Thanks
Snoop · 26 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that Tom went above and beyond to assist you with purchasing your property. Our team takes pride in providing exceptional service and we are confident that Tom's negotiation skills will help make this deal a success. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleA special thank you to Tom at William H Brown, from the very first call of booking a viewing for our first home he was warm, friendly, bubbly and completely reassuring throughout. A true asset to the company and a genuine lovely guy, thank you Tom.
Jessie · 26 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words about Tom at William H Brown! We are thrilled to hear that he provided such excellent service during your home search. We agree that Tom is a true asset to our company and we are lucky to have him on our team. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTom Smith has kept regular contact with me since my property has been on the market. I've enjoyed our conversations and any advice he was able to pass on to me regarding sales/buying. Although not able to engage with his estate agent as he is coastal and we are rural with the intention of moving to a coastal location. He has kept me uptodate with the properties coming on to the market in his area which has been very useful when we are able to buy. Thank you Tom for your constant attention.
Julie · 12 March 2025
Agent replied · 25 May 2025
Thank you for leaving us your superb 5* review Julie. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleKim from Sequence was brilliant in helping us renew our mortgage, explained everything very clearly, was really helpful and lovely to deal with. Also very accommodating to the fact we had a young child. Would recommend, Thanks Kim!
Ceeesh · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind words, we are delighted to hear that you had a positive experience with our mortgage expert Kim. We strive to provide excellent service and it's always a pleasure to work with clients like you. Thank you for choosing us and recommending us! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleGreat company to work with and a special thanks to Teri for making things so easy for me any help I needed she was there thank you
Wayne · 16 February 2026
Agent replied · 16 April 2026
Thank YOU for your kind words! It's a pleasure to hear that Teri went above and beyond to make your experience with us easy and enjoyable. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 4/5
GoogleReally great service from William H Brown, during our recent house purchase. Sophie was extremely helpful and kept us well informed throughout. Highly recommended.
Lyn · 16 February 2026
Agent replied · 16 April 2026
We are thrilled to hear about your positive experience with William H Brown and Sophie! Providing exceptional service and keeping our clients informed is always our top priority. Thank you for the recommendation! Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleTom Smith is a massive asset to this agency, dealt with him on multiple occasions and he is always incredibly helpful. Thank you for all of your help.
Joshua · 16 December 2025
Agent replied · 16 April 2026
"We're thrilled to hear how satisfied you are with our employee, Tom! We pride ourselves on providing helpful and efficient service. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleBoth Sophie and Tom were very polite and proved very informative and helpful on my viewings. I would recommend William H Brown to anyone looking for a property.
Ginny · 18 August 2025
Agent replied · 9 October 2025
Thank you for the positive feedback! We strive to provide exceptional service and we are delighted that Sophie and Tom were able to assist you in your property search. We appreciate your recommendation and look forward to working with you again in the future. Kind regards, Maggie, Customer Relations.
★★★★★ 5/5
GoogleA massive thank you to Jamie for helping us sell our house, it was a quick sale at the price we wanted and they are extremely transparent and knowledgable, and Athena who kindly got our mortgage together and helped us with a lot of questions that we had
Benjamin · 8 October 2024
Agent replied · 22 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Benjamin. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThrough our dealings with this agency, we have had the good fortune to meet Tom Smith. Not only is this young man a consummate professional, he is also a gentleman of very high calibre. I like to think he mirrors the standards I endeavoured …
Howard · 16 January 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're proud to have Tom on our team and we appreciate you recognising his professionalism and high standards. We're committed to keeping our clients informed and glad to hear Tom exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleReally appreciated the warm conversation of Tom, he gave great insight to the area and the whole team have been very supportive of my look to move in to the area.
Gemma · 16 March 2026
Agent replied · 16 April 2026
Thank you for the positive feedback! We are thrilled that Tom provided great insight and that our team was supportive in your move to the area. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleExtremely disappointed with this agency’s level of service. The team was consistently unresponsive, unorganized, and showed very little interest in actually helping. Every step of the process felt dragged out due to poor communication, …
Ale · 16 December 2025
Agent replied · 16 April 2026
Thank you for making us aware of your experience, please do contact us via review@connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTom, Sophie, Kara, george...have been wonderful to us, they were disponible, helful, of a good advise especially for the mortgage. Tom in particular was of a good advise, it is like he was member of the family, he was professional, experienced for his young age,ci give 5 stars without doute....
Sonia · 14 July 2025
Agent replied · 9 October 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleReally friendly staff and very informative advice. Process was easy and Athena answered all our questions, made us feel very relaxed too.
Chloe · 12 August 2024
Agent replied · 26 August 2024
Thanks for the wonderful 5* review Chloe! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleArrange two viewings with Tom from Great Yarmouth branch, very professional and informative in both properties.
Paul · 26 March 2026
Agent replied · 16 April 2026
Thank you for your positive review! We are glad to hear that Tom provided you with professional and informative viewings. Our team is dedicated to providing exceptional service to all our customers. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe have been so impressed with the help and service we have received. Tom has showed us around a few properties . He is brilliant ! Friendly. Professional and very knowledgeable he has been amazing with the help he's given us
Julie · 10 August 2025
Agent replied · 9 October 2025
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleTom & the whole team were very polite, friendly & professional. Will definitely use them again,thank you
Julie · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our team. It was a pleasure working with you. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleHave been dealing with a very professional and friendly member of staff (Tom Smith) viewing properties in the NR31 area, extremely knowledgeable about the market and I have no reason to suppose his colleagues are anything less.
Many thanks for your time Tom...
John · 12 May 2025
Agent replied · 25 May 2025
Thank you for taking the time to share your experience and for your wonderful 5* review John! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleThere was no urgency or pushing the property, when we were given the contract no one was positive about our property, so we said goodbye.
Clive · 18 December 2023
Agent replied · 15 June 2024
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNice meeting Tom today at a viewing. Very polite young man who is very informative and assuring. Well done!
Werner · 16 December 2025
Agent replied · 16 April 2026
Thank you for your kind words about Tom! We are proud to have him on our team and glad to hear he made a great impression. We strive to provide informative and reassuring service to all our valued clients. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleA helpful, professional experience.
Lee was a very friendly agent with expert guidance and advice.
Philip · 17 March 2024
Agent replied · 15 June 2024
Thank you Philip Stranks for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've recently been dealing with Tom smith at William h Brown estate agents. He's part of very professional team. All appointments we're on time, and local knowledge was invaluable. It was a pleasure to do business with them.
Regards Levi Wilson
Levi · 24 February 2025
Agent replied · 12 June 2025
Thank you for your glowing 5* review Levi. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSwift and quick in response. Lewis was extremely helpful and managed to sort out my query immediately.
Mohamed · 19 September 2023
Agent replied · 15 June 2024
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSpent almost 2 weeks trying to book a house viewing in and after multiple emails and phone calls still do not have an appointment. Would have better luck knocking on the owners door and arranging a viewing personally than waiting for William H Brown to respond
Kyle · 22 September 2024
Agent replied · 22 October 2024
Hi Kyle,
I'm sorry to hear about your experience trying to book a house viewing with us. Please contact us at complianceresidential@sequencehome.co.uk so we can address this issue directly.
Best regards, Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
