Every review we hold for the Great Yarmouth office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThe team are first class. The phone is always answered straightaway and you are always made to feel you are a valued client.
My sale was progressed by Michele. What an absolute star she is! Knowledgeable, persistent and has the patience of a saint!
Mine was a very long and drawn out process but Michele held it all together very diplomatically and with good humour and excellent communication with all parties. I will miss our chats! Whether selling, buying or both I have no hesitation in recommending Bycrofts.
Linda · 23 September 2025
★★★★★ 5/5
GooglePurchased a house through Bycroft Michele is an absolute angel! I was so stressed not getting any answers from solicitors, Michele kept me updated with everything. Michele talks to you like an actual human being! Talks you through the whole process, always on the end of the phone and always answers emails! I really, really can't speak highly enough of her, will 100% be using Bycroft in the future if we need to! Cannot leave her a high enough review!
Jade · 9 July 2025
★★★★★ 5/5
GoogleGreat service all round. Initially dealt with Nick getting the house valued and on the market. Also dealt with Janet, Maisie and Jack as I was also purchasing through Bycroft, all positive interactions. Maisie was great with her communication and Jack was always very helpful on the phone. Michele has been great with her assistance and ability to smooth out a few wrinkles that always come along during this stressful period. She is prompt with her responses and is a pleasure to engage with. I wouldn’t hesitate to recommend Bycroft’s.
Marie · 26 June 2025
★★★★★ 5/5
FacebookWe've been on the moving journey with Bycroft for 3 years now, and would highly recommend them.
We first marketed our home in 2019, and have been through what can only be described as a complete rollercoaster of a journey, battling the housing market through Covid and loosing both onward purchases and buyers.
I've spoken to the team regularly during the last few years now, and every time they have been nothing but professional, friendly and happy to help with whatever query or issue we may be going through at the time (there were many!)
We finally completed on a property we love last week and can't thank Nick, Michele, Gemma and the team enough for all they have done in supporting us through this crazy journey.
Neely · 2 September 2022
Agent replied · 17 October 2025
Thank you Neely for your kind review. We are so pleased we finally got you into your new home & we wish you & your family all the best for the future. 💚
★★★★★ 5/5
GoogleGreat service from everyone at Bycrofts throughout the whole sale process. Chose Bycrofts because of all the help Michele gave my sister when she was buying her new property. Michele is fantastic, so easy to talk to and goes above and beyond. All the problems that arose she helped me through and kept me sane through everything. Thank you so much.
Linda · 15 April 2025
★★★★★ 5/5
GoogleHad a great experience selling with Bycroft, they were always in contact updating and always answered promptly when I had any questions for them. I mostly dealt with Jack and Michele who were both so lovely and helpful. Wouldn’t hesitate to recommend!
Lindsay · 18 October 2025
★★★★★ 5/5
GoogleChoosing Bycroft for the sale of our house was a great decision.
Sharon's enthusiasm, expertise, and knowledge of the area were invaluable!
They are all very friendly, professional, and helpful. From start to finish, their communication was excellent and the valuation of the property was spot on.
The level of post-sale support Michele provided was above and beyond what I have experienced with other agents. Michele kept me informed every step of the way and I would highly recommend .
Ernie · 27 November 2023
★★★★★ 5/5
GoogleThe service from Bycroft has been fantastic from start to finish. Really friendly knowledgeable staff when viewing houses. Michelle has been particularly helpful in keeping us fully informed and answering questions throughout. Highly recommended!
Kate · 2 October 2025
★★★★★ 5/5
GoogleBrilliant service from the team who supported us each step of the process right from the first contact about a quote. Nick who valued our house and guided us initially, Jack who answered many queries in the office and of course Michele who worked as a sales progressor were all top when it came to customer service, knowledge and professionalism.
The sales progression was really key and I strongly believe we would not have survived the process without Michele's diligence, so would definitely look to these guys first if ever move house again.
Oliver · 19 October 2025
★★★★★ 5/5
GoogleWe chose Bycroft as I have known the Principal for years and know him to be highly reputable, our sale was of a slightly unusual property in difficult circumstances. However the staff were highly professional and tireless in helping us reach our objective and find the best buyer for us. The viewings staff were immensely helpful, and Special Thanks to Michele Jones for her unfailing good humour in keeping us informed of progress and her tenacity in achieving an eventual sale completion. Highly recommended, I cannot speak more highly of this firm.
Ian · 23 October 2023
★★★★★ 1/5
GoogleVERY POOR EXPERIENCE!! Instructed to sell my property, very lazy and complacent with minimal communication (2 calls in 4 months) minimal marketing (never even put up a for sale board), so called experienced valuer gave one figure then issued contract with a lower one, didn’t seem to know what he was doing and has not been in touch since. Completely wasted our time when we tried to sell, and 4 months later only achieved one viewing which I’m doubtful of! AVOID!!!!!
Helen · 24 July 2024
Agent replied · 22 October 2024
We are very sorry you are not satisfied with the service received from us. Having reviewed the marketing of your holiday chalet, we can see that in the 14 weeks of advertisement we had attempted to make contact with you on several occasions and were not always able to reach you. We had spoken to you a few times to discuss the current market conditions and pricing of the property, which we altered twice to try and generate new interest. The viewing that took place on the property was genuine, which we provided you with feedback on. We are sorry we were unable to secure a buyer for you on this occasion.
★★★★★ 5/5
FacebookAbsolutely EVERYTHING!!.....from the first point of contact. Punctuality on viewings and appointments. Regular updates throughout the whole process. A very professional approach in all matters. The ability to liaise between all the different parties.
We have made 4 sales and 2 purchases all with Bycroft in the last 4 years. We cannot speak high enough of them and recommend without hesitation.
Special thanks to Michele Chris and Nick
Barbara · 16 October 2019
Agent replied · 19 March 2026
Many thanks for your kind comments, they are greatly appreciated. Thank-you.
★★★★★ 5/5
GoogleGood service but special thanks to Especially Michelle what a asset you are, Thanks for all the updates and assistance with hurrying things along
Janet · 2 October 2025
★★★★★ 1/5
GoogleI recently made an enquiry on a rental property which was also listed with another letting agent. I made the enquiry asking about pets and Bycroft decided to not only ignore me by not calling back, but lied when they told me that the landlord said no pets allowed. where the other letting agent also called and had spoken to the landlord who said it would be fine with my small dogs.
Bycroft also likes to discriminate against disabled people who just happen to receive disability benefits. Just a simple phone call would have been more professional but they’re content on the practice of ignoring potential renters.
Disingenuous doesn’t even cut it with this company.
Adam · 1 June 2025
★★★★★ 1/5
Google2 minutes ago
Absolutely awful service . I was trying to buy from them and they told me it was sold ! That was a lie, is wasn’t according to the seller who I knew . They didn’t turn up for another appointment that I had booked and when I finally got to view it I asked them to let me know if anyone else puts an offer in - they didn’t - they just sold it so I didn’t get the option to offer myself and I was a cash buyer ! When I rang them to ask about it , they just didn’t care or apologise .
Also tried to sell through them previously and communication was awful , they are soooo lazy and some of the girls just blunt with a bad attitude
If I could give a minus star I would . Avoid them , there are plenty of estate agents around that actually want your workNegativeResponsiveness, Quality, Professionalism
Elizabeth · 23 October 2021
★★★★★ 5/5
GoogleA very positive experience with Bycrofts from start to finish! Lots of support and friendly help from Michele and her team mates. The first sale fell through (not their fault) despite their best efforts and they quickly found another buyer and worked hard to ensure success - we completed today and I would not hesitate to use them again.
Sue · 23 October 2023
★★★★★ 1/5
GoogleAbsolutely useless! After four years of dealing with them and them not upholding their part of the contract we have left. Now waiting for deposit to be be returned which unfortunately the member of staff dealing with this is now ‘on holiday’ how convenient. Would never in a million years recommend renting through them to anyone. The member of staff we have been dealing with has been rude through this whole experience.
Jasmine · 23 October 2023
Agent replied · 22 October 2024
It is disappointing that you have decided to leave a review like this given that throughout the tenancy you made numerous physical changes to the property without the landlords permission which resulted in a breakdown in the relationship between you both. As a result of these changes - which included unauthorised electrical re wiring - your deposit was affected to cover the cost of the repairs the landlord incurred to put things back as they were. We tried our best to act in a fair manner between the Landlord and Tenant in this situation.
The Bycroft Team
★★★★★ 1/5
GoogleLying force advertising state agents between me and my other half, we've been phoning up about a house up in great yarmouth, as we have family in south town and the state agent took down our information told us a pack of lies each time we phoned up, which has been about free times now being told that the landlord is not getting back to anybody about this rented property only to phone up today and being told that someone has put in an application haven't even been given a chance to even filling it an application.What a joke you are as a company it makes your state agent look terribly bad, and it gives you a bad image choosing what high priority people that is a force of advertisement as well please do not sign up to this state agent.As they will lie to you of these state agents, this seemed to choose who they can lie to and who to tell the truth too we find up about three times in total and a bit light to each time.Talling, ask that the landlord hasn't gotten back to anybody.That's interested in that property only today, we speak to someone else telling us at an application has been filled in.Didn't even get the chance to even filling in application talk about treating people in an unfair manner so obviously they had chosen their favorite person that they wanted for the property, what just lying to the rest of the people that was interested that is, discrimination is also lying force of advertisement
Adams · 24 September 2024
★★★★★ 5/5
GoogleSold our bungalow through Bycroft and have to say from start to finish What a Great service! Particular Thanks to Michele in the office and one thing I have to say is that after you've sold stc things tend to go a bit quiet but this is where Bycroft really earn their money, as weekly updates were given PLUS they often found things out we didn't know!! Must mention Chris as well and his professionalism. Thanks to all.
Laura · 24 October 2018
★★★★★ 5/5
GoogleWe recently brought a house in Hemsby. We have to say it was a real pleasure to deal with Chris who was polite and charming. Bycroft Agents were very supportive and went out of their way to assure a smooth, stress free transition.
They were there for us all the time, very helpful, friendly, keen and professional.
We feel Bycroft Residential is one of the top letting/sales agencies we have ever had the pleasure to dealt with.
we wish you all the best and thank you Bycroft once more.
Special thanks to Chris for his patience and forward thinking. In passing we had viewings with other local agents.... Our experience of this? At best mediocre. We will of course call again when needed.
Thank you
Ian and Helen Norman
Ian · 25 October 2015
★★★★★ 1/5
GoogleThey tried to withhold deposits because of "dust on the thermostat". Imagine the problems this caused.
As a landlord, I would never use them.
Flaky inventory practices and they do not like landlords communicating with tenants.
Edit: it's taken 6 months for Bycroft to respond to my comment. Says it all really. Comical; farcical or both!
Judge from all the other "glowing" reviews 🤣
Raaj · 23 October 2023
Agent replied · 22 October 2024
Thank you for your review. Most people that read this will realise that there was more than just dust on a thermostat. Our landlords were disappointed that the property was not handed back at the same level of cleanliness it was passed to you and there was a significant amount of cleaning to do. We have no issue with a tenant and landlord being in direct contact as long as the landlord is in agreement. I am sorry that you felt it necessary to unfairly lay the blame at Bycroft Lettings - we tried our best to act in a fair manner between the Landlord and Tenant in this situation as we always strive to do.
★★★★★ 5/5
GoogleRented a property from Bycroft and recently moved in. Their services were highly professional and exceptional which earns them my highest recommendation. If you are looking for a property to rent or buy within Great Yarmouth or Lowestoft, please get in touch with them, they’re the best!
HENRY · 24 June 2024
Agent replied · 22 October 2024
Thank you so much for taking the time to leave us such a lovely review - it is very much apprecaited by the whole lettings team!
★★★★★ 1/5
GoogleNot good. We managed an accommodation via them, But on the day of collecting key, they informed us that they are not managing the property & for all enquiry, I need to talk to landlord. They should have informed it since the beginning
Mohammad · 23 August 2024
Agent replied · 22 February 2025
This was not our agency.
★★★★★ 5/5
GoogleWe recently bought a property with them and Michelle was so helpful nothing was to much trouble unlike our agent who will remain unnamed
Danielle · 8 October 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
