Trusted Agent profile · Grays
★★★★★
432 reviews across 1 platform
1 Orsett Road, Grays, RM17 5DA
Part of William H Brown Incorporating Porter Glenny, see every office.
William H Brown Incorporating Porter Glenny's office in Grays, at 1 Orsett Road, is rated 4.7 out of 5 across 432 reviews on 1 platform, including 432 Google reviews rated 4.7.
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Every review we hold for the Grays office, from every platform, shown as written. First names only.
5/5
GoogleA specific thank you to Debby for your service whilst selling our house with william h brown. Always polite and friendly as well as professional, a very hard worker, always responsive and attentive and gets things done. For someone who deals with multiple clients at once, she always gave a personable service.
Thank you for your excellent 5* review and kind words of our dedicated team Vaneet. Kind regards, Lucy, Customer Relations.
5/5
GoogleA specific thank you to Debby for your service whilst selling our house with william h brown. Always polite and friendly as well as professional, a very hard worker, always responsive and attentive and gets things done. For someone who deals with multiple clients at once, she always gave a personable service.
Thank you for your excellent 5* review and kind words of our dedicated team Vaneet. Kind regards, Lucy, Customer Relations.
1/5
GoogleAppalling. Memorandum of Sale was issued on the 05/05/21. The number of incoming calls with updates - ZERO! When calling the branch calls are unanswered and when they are answered Debby says that she hasn't had a chance to deal with the sales progression and would call back, which she never does. Only this morning she said, when we spoke last week I said I would call you on Tuesday, I will call you later. Guess what, no phone call. Guess what, WHB will not be on the list of agents to call when the house comes up for sale in the future. Shameful - you give estate agents bad nameNegativeResponsiveness, Quality, Professionalism
Hi Miss Austin. We are sorry you are unhappy with the service you have received so far. We have been experiencing unprecedented levels of business over the last couple of months with the stamp duty holiday coming to a close and have recognised the need for additional staff to enable us to maintain our customer service standards. Because of this we are employing a full time Sales Progressor, who will be joining the Grays team next week. Meanwhile we’ll draw the Branch Managers attention to your file & Paul will be in touch to discuss the situation directly with you. Kind regards, WHB
1/5
GoogleDire service all round from the Grays branch. Rude, pushy staff, particularly Debby, backed up by Paul. They take the commission to sell your property but will only accept buyers if they take out a mortgage via WHB and they are not interested in buyers who already have pre-arranged mortgages or who want to arrange their mortgage themselves. Then in order to please the buyer, they try to pressurize you, the seller, to lower the asking price. They don't work for you the seller but for the buyer because they receive financial gain from arranging the buyer's mortgage and in some cases, their solicitors. Stay away from WHB, they will waste your time and money.NegativeResponsiveness, Quality, Professionalism, Value
Hi, thank you for taking the time to provide our William H Brown team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@williamhbrown.co.uk then we will be more than happy to help you.
5/5
GoogleWilliam H Brown and especially the young man Billy Mcilveney, have been extremely helpful and he just went the extra mile. Nothing was to much. Cheers Billy.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleAs a first-time buyer working with William H Brown estate agents, I found the team to be very professional in handling the sale and ensuring everything was completed efficiently. Debby Black and Chloe Turner were particularly helpful, guiding me through every step of the process. THANK YOU ALL. 😀
Thank you for leaving us your superb 5* review and thank you for your kind words Albe. Best wishes, Lucy, Customer Relations.
5/5
GoogleSarah helped us time to time to find a right place to stay. Williams H Brown were quick while responding to our needs and came up with the different options quickly. We found a nice, comfortable flat within our budget and intended area. I would definitely recommend Sarah for the property search !
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleExcellent customer service. No Hassel. Fluent communication is what I needed and I got that. With that strong communication the work was done without any stress And also may i add they were very helpful through out the process. All the best for the future.
Thank you for your kind words! We strive to provide excellent customer service and make the process as hassle-free as possible. Your satisfaction is our top priority. All the best! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery good neal was excellent from start to Finnish i was proper going through it back against wall but neal come up trumps and was straight with me from start to Finish Michelle also top draw would certainly recommend them to no problem and I will never forget what neal especially done for me William h brown are lucky to have him
Thank you so much for your kind words, we are thrilled to hear that you had a positive experience with our team! Our goal is always to provide excellent service and it's great to hear that Neal and Michelle were able to assist you. We truly appreciate your recommendation and we are lucky to have Neal on our team! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI had Baylee as my agent through my rental process. She was anbs amazing and did a smooth job! Fantastic communication and she made my life so much easier with getting everything sorted! 100% recommend for anyone looking to rent.
Thank you so much for your glowing review! We are thrilled that Baylee was able to make your rental process smooth and convenient. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you to all at William H Brown. We received an excellent service when selling our property. The team are clearly very experienced and were able to offer guidance and reassurance whenever needed. The team were friendly and supportive at every stage. We would definitely recommend using this team.
Thank you for your kind words! Our team at William H Brown is dedicated to providing exceptional service and we are thrilled to hear that we were able to meet your expectations. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleDeon is absolutely brilliant , just signed are 3rd year in the property, she’s great as getting thing resolved quickly and efficiently, we also had are vewing with her 3 years ago now and she was warming and reliable , would go no we’re else no highly recommended her
Thank you for your amazing recommendation and 5* review Kira Brad. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a great experience with William H. Brown. My property had been on the market for a few months with another agent and didn’t sell, but once William H. Brown took it on, everything changed. The team was professional, proactive, and kept me updated throughout. They got the job done and I couldn’t be happier with the service!
Thank you for your kind words! We are thrilled to hear that you had a great experience with our team at William H. Brown. We take pride in providing professional, proactive and proactive service for our clients. It was our pleasure to help you sell your property and we are so happy that we could exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI found Dionne very helpful throughout my tenancy with William H Brown. I would recommend them for all the help.
Thank you for the kind words, we are so glad to hear that Dionne provided exemplary service during your tenancy. Our team at William H Brown always strives to provide the best support possible. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWilliam H Brown estate agent in Grays it the best choice! All team from lettings department is very professional especially Sarah Hicks (she is very helpful) and I would like to thank her to finding me a perfect home ❤️
Hello Dovile, Thank you so much for your wonderful 5* review! We're thrilled to hear that Sarah and the lettings team were able to help you find the perfect home. Best regards, Lucy, Customer Relations Team
5/5
GoogleThanks for everything to do it for my new renting house. We're so happy for it. Thanks a lot Billy and his colleagues as well from letting department. Thanks a lot.
Thank you so much for your kind words! We are thrilled that you are happy with your new rental house. It was our pleasure to assist you and we truly appreciate your gratitude. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleEasy move in process and Raya was very helpful with everything. Had a couple issues at start but we're sorted promptly
Many thanks for your marvellous 5* review Laila. Best wishes, Lucy, Customer Relations.
5/5
GoogleExcellent service from William h brown. Dionne has always dealt with all my issues, she has great customer service skills and is always very professional. Thank you will definitely recommend.
Thank you for your glowing 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
1/5
GoogleThey don't bother returning calls, nor do they bother with emails! I viewed a one bed on the 7th of March, I was told I'd get details about another viewing. Sent two follow-up emails, no replies, nothing.
Thank you for making us aware of your experience, please do contact us via review@Connellsgroup.co.uk should you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFriendly and their communicationto prospective tenant is very good.
Thank you for your lovely review! We're thrilled that you found our team friendly and our communication top-notch. We strive to make the renting experience as smooth as possible! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThis post is particularly about Lisa Tricio, she is amazing. I appreciate how she keeps me updated on concerns raised about repairs and her general approach as the middle-man between the landlord and myself, as the tenant. Thank you again for all you do, Lisa. Wishing you the best always.
Thank you for taking the time to share your positive experience with Lisa Tricio! We are thrilled to hear she has been such an amazing asset in your repairs and communication with the landlord. We will be sure to pass along your kind words to her. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMy wife and I appreciate the entire team at William Brown, from our initial contact with Michelle (very responsive and friendly) to viewing the property, filling out the application, reviewing paperwork with Michael & Neal before signing our contract, moving in, and now property management (Sian, who’s been excellent with support), they’ve all been excellent throughout the entire renting process (moving houses is hard work!). We had a few support queries that were attended to swiftly. Cracking job from the team, thank you for making our move in worthwhile. Izy&Bob
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
4/5
GoogleWe found the staff very helpful, especially Chloe who helped push the final sale stages through, liaising with both solicitors to move things along, we did have a lull when staff members changed around however as soon as Chloe was involved it did help move things along
Thank you Nicola Wells for your brilliant review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleSarah has been an absolute gem in our letting process, making everything as smooth as possible and keeping us up to date with everything every step of the way. Thank you for assisting us in securing our property, we are over the moon!
Thank you chloe honour for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations
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