Bairstow Eves reviews

★★★★★ 1/5

Google

I would not recommend Bairstow Eves based on our experience. From the beginning, we were told they don’t have a dedicated sales progressor because they manage the sales progression themselves. Unfortunately, this meant we received no proactive communication throughout the entire process. We never received updates unless we chased them ourselves by phone or email, and when we did, the responses were often blunt and far from warm or welcoming. During our valuation, Joseph explained that if we achieved a certain sale price, we would pay a fixed fee, but if the property sold for less, the fee would be 1%. We trusted what we were told and signed the contract, only to later realise this agreement had not been included in writing. When our property sold for less than the agreed amount, we expected to pay the 1% fee. Instead, we were charged the fixed fee, which worked out at nearly 2% of the sale price. When I raised this with the branch manager, Scott, he simply said he couldn’t comment because he wasn’t present at the valuation. He also told us he would refer the matter to the customer relations team as a formal complaint. That was over a month ago, and despite now having completed the sale, we have still not received any response. Even on completion day, we didn’t receive a single phone call from the estate agents to congratulate us, confirm completion, or let us know the buyer had successfully moved in. We actually had to email Scott ourselves asking what time completion was likely to happen, and he replied saying he couldn’t confirm a time for tomorrow, despite it already being our completion day. This showed a complete lack of awareness of our sale and gave the impression they didn’t even know what stage the transaction was at. To make matters worse, all searches and enquiries had been completed in June, yet we didn’t complete until the end of July. We were informed this was because the buyer was frustrated that there was still no “SOLD” sign outside the property, something the estate agents should have arranged. This unnecessary delay resulted in us paying two additional mortgage payments for June and July that could have been avoided. Overall, the lack of communication, poor customer service, failure to honour what was discussed during the valuation, and lack of professionalism made what should have been an exciting experience incredibly frustrating. I would not recommend Bairstow Eves to anyone looking to sell their property

L · 9 August 2026

★★★★★ 5/5

Google

I had a great experience with Bairstow Eves. The team was professional, friendly, and made the whole process much easier. A special thank you to Rhiannon for her excellent communication and support throughout, and to Silvan, the mortgage advisor, for her clear advice and professionalism. Both were a pleasure to deal with. I would definitely recommend Bairstow Eves!

Jothy · 9 August 2026

★★★★★ 5/5

Google

I would recommend Bairstow Eves in Grays, especially Shauni, as they are always to the point and don't stress a buyer. I went in for a viewing, my first property with them, and ended up finalising the property. Ask for Shauni Finnigan, she's very good at what she does. I am pleased to have met her, and she was kind enough to accommodate not one but two property viewings b2b on the same day. Thank you Shauni.

Karthik · 13 December 2025

★★★★★ 5/5

Google

We want to say a huge thank you to you, Mohamed, from the bottom of our hearts. You didn’t just give us and our kids a house, you gave us a real home. You brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong. Because of you, our family can finally breathe, live, and dream again. You went above and beyond to help us, and your kindness and understanding will stay with us forever. People like you make the world a better place, and we will never forget what you’ve done for us. Thank you, Mohamed, not only for your help but for the warmth and heart you put into everything you do. You changed our lives in a way we will always remember. ❤️

KaJon · 13 October 2025

★★★★★ 5/5

Google

Bairstow Eves have been fantastic from start to finish. Klaudia took the time to help me find properties that matched exactly what I was looking for, and she also introduced me to my mortgage broker, Silvan, who has been exceptional throughout the process. The whole experience has been seamless, professional and stress-free. As a first-time buyer, having such a supportive team has made all the difference. I would highly recommend Bairstow Eves to anyone looking to buy a property!

Leah · 2 August 2026

★★★★★ 5/5

Google

The experience I had with Barestowe Eves was exceptional, especially Shauni. She is great at her job, communication was excellent and she was very attentive and knowledgeable in her job role, would definitely buy or sell with them, Shauni Finnigan made the experience less stressful. Thanks

Michelle · 13 February 2026

★★★★★ 5/5

Google

I would like to give a massive thank you to Joe at Bairstow Eves Grays for the outstanding level of service, attentiveness and proactive approach. As FTBs we did not know what to expect going in with our purchase. However, Joe had made the house buying process a lot smoother for us. From the first viewing all the way to completion, Joe was always there for us, answered all of our queries, checked up on us, liaised with both solicitors and and went above on beyond to ensure that we purchased our dream home! Despite there being a few hiccups from my solicitors, Joe went out of his way to ensure the purchase went through on the expected day, taking great responsibility, character and resilience. I cannot thank him enough for this as it shows how he genuinely cares for his customers and ensures both buyers and sellers get the best outcome. I would highly recommend using Bairstow Eves Grays and getting in touch with Joe and the team to ensure you receive an amazing service!

Abu · 21 February 2025

★★★★★ 5/5

Google

Very professional service from Scott and his team. From the first time that Scott come to value my property till completion date, they always kept me updated. They made it the process to be simple and smooth. Also I was directed to their conveyance team Spicketts Battrick which I can highly recommend , specially Kelsey who was very supportive in all the process.

Michael · 5 February 2025

★★★★★ 5/5

Google

Scott Nelson has been amazing to work with, he’s always happy to assist no matter the task !!

Charlotte · 23 April 2026

★★★★★ 5/5

Google

Shauni was very helpful and professional. Made our house buying process smooth. Highly recommend! Bairstow Eves Estate

Sundeep · 13 February 2026

★★★★★ 1/5

Google

I was interested to invest in property and as i saw an add online, I decided to go in branch in Grays to ask for further information after a shopping in the area. My dress code was not that smart. The agent inside was friendly, but he gave me fake informations about the property as they saw me dressed like pijama style clothes(but not pijama). I even gave them my contact details to let me know further too, because I refused to believe that all that is true. (Now 2weeks later never received a call). The informations was that a private flat in Grays is sold with tenant inside which pays rent £500 a month, in middle of Grays city centre around train station, like really? In 2022 I hardly find a room to rent in a shared house with this amount a month and mostly they are single room. When i arrived home i gave them a call on the same day, for the same property and asked same informations and at the phone I received different informations. Nice, so they treat people the way they dresses up. But this is not the case for everyone. Poor people likes to look rich and rich people don’t give importance to the way they look as they have more important stuff to do to become richer. So dear agents, be careful who you refuse in future, you might loose an amazing deal! Extremely Bad customer service!

Senseles5 · 13 April 2023

★★★★★ 5/5

Google

This review is for Gary Wilson because without him, we would have not got this house before our mortgage offer expired. Our journey has been 7 months long and in the space of 2 months he made our hopeless opportunity turn into a dream come true. He went above and beyond to ensure that everything was in place and gave us constant updates to make sure each step was done. Me and my partner are so delighted to have dealt with a professional and we wish him all the best. Thanks Gary Ingrid & Kari

Ingrid · 13 April 2023

★★★★★ 5/5

Google

After a prolonged process and agrovasion from all concerned, Garry W went above and beyond dealing with the matter at hand and pulled all and everyone in line. Dealing with B&E with Garry at the helm was a good thing, without him my sister would have been sectioned by now !! Moving is a very stressful time, and the indusrty needs more people like him, when you are at your most stressed, its good to know when someone steps up and says, chill, I got this and they have. On a persoanl level, Garry... Thank you.

D · 13 April 2023

★★★★★ 2/5

Google

2 stars as they sold the property but communication throughout the sale was extremely extremely poor. I think once in 6 months did they answer their phones . Communication amongst themselfs in the team was even bad, we had serveral hold ups in the sale in which we recieved differerent reasons for by different people working at this office. We did often wonder if our buyer suffered this problem with communication hence all the delays. We did get our sale in the end but it came at extreme stess and wouldn't use them again or would recommend them. They are nice people but lack the communication with their clients.

Amy · 14 July 2025

★★★★★ 1/5

Google

I had a viewing last month . I was called at 9 am to again confirm the visit I was told to go straight to the property . There was no one at the property then I came back to grays office and said there is no one at the property . There were a couple as well who was also viewing the same property and they were telling the same thing. At the same time the lady in the office ask us to leave because of social distancing and covid extra . She was wearing mask . She just wanted us to leave and the other lady at the office was trying to get our details . I was told that you will be contacted again and arrange viewing . No one called so I called back but they told me wait we will arrange viewing . Nothing came. Wasted time

SHAMS · 29 September 2022

★★★★★ 5/5

Google

After a prolonged process and agrovasion from all concerned, Garry W went above and beyond dealing with the matter at hand and pulled all and everyone in line. Dealing with B&E with Garry at the helm was a good thing, without him my sister would have been sectioned by now !! Moving is a very stressful time, and the indusrty needs more people like him, when you are at your most stressed, its good to know when someone steps up and says, chill, I got this and they have. On a persoanl level, Garry... Thank you.

Dave · 30 July 2022

★★★★★ 5/5

Google

Just want to say a huge thank you to all at Bairstow Eves Grays. From the moment I enquired online to put our house on the market, and Patrick visiting to value the house, the whole of the team at Grays worked extremely hard till the day of completion. Cannot fault how hard they all worked to sell our home, we was kept informed throughout and they found the perfect buyer. I’m so glad I chose Bairstow Eves Grays out of all the other estate agents. We have no regrets at all as now we are in our new home just in time for Christmas. Again huge thanks to Patrick, Garry , Scott, Ayse and Lakeeba you all are fabulous and were so easy to deal with! We are thankful for all the work you put in. Much lovePositiveResponsiveness, Quality, Professionalism, Value

Debbie · 20 July 2022

★★★★★ 5/5

Google

Having sell the old family home due to a bereavement felt an enormous and emotional task but from the first phone call and meeting Scott for the valuation I knew we had made the right choice. The team at Grays were professional, very supportive, provided good advice and kept me informed throughout the whole process. In particular I’d like to thank Scott, Lakeeba and Ayse. I would recommend Bairstow Eves Grays without any hesitation. With thanks to all the teamPositiveResponsiveness, Quality, Professionalism, Value

Fiona · 29 June 2022

★★★★★ 5/5

Google

I am a first time buyer and I am so happy that I have the support of the Bairstow Eves team. The sale hasn't been a smooth process but I am very grateful to have had the support of Gary Wilson and Dione Smith every step of the way! They have been amazing in giving advice and support and just being really awesome human beings! If you are buying or selling a property definitely recommend Bairstow Eves, Gary and the Team have been amazing. If you are a first time buyer, definitely get a financial advisor and Dionne Smith is the one you should contact if she's available!PositiveResponsiveness, Professionalism

Vaduva · 26 June 2022

★★★★★ 5/5

Google

Excellent service throughout the whole buying process and after the purchase. Starting with the viewing providing all information requested for the property and fast response to any queries raised since we have made an offer. Despite not having enough staff coverage in the office due to covid we were always getting quick responses from Bairstow Eves. We have received a lot of support and useful information needed during the buying process ( first time buyers) Braistow Eves helped us to communicate with the seller when our solicitors seemed to let us down in this matter and were delaying the purchase without giving reasonable explanation. Special thanks to Ayse Seagrove for all the support and guidance provided.

Anna · 13 April 2022

★★★★★ 5/5

Google

Ayse has been more than helpful during the entire process of buying a property, she was supportive and present the entire time. If it wasn’t for her, I am sure we would have missed the cut off for our mortgage offer due to delays with solicitors that she made sure to chase up at every opportunity. Very happy with the service and would recommend to anyone. Thanks again Ayse!

Ewa · 13 April 2023

★★★★★ 1/5

Google

I had a viewing last month . I was called at 9 am to again confirm the visit I was told to go straight to the property . There was no one at the property then I came back to grays office and said there is no one at the property . There were a couple as well who was also viewing the same property and they were telling the same thing. At the same time the lady in the office ask us to leave because of social distancing and covid extra . She was wearing mask . She just wanted us to leave and the other lady at the office was trying to get our details . I was told that you will be contacted again and arrange viewing . No one called so I called back but they told me wait we will arrange viewing . Nothing came. Wasted time

SHAMS · 16 October 2021

★★★★★ 5/5

Google

I just like to thank Aysa, Scott and Lakeeba in their help with my sale and for their professional and friendly service and also bringing Garry Wilson on board which I must admit was outstanding in trying to make this happen without him I definitely think I would of lost my buyer, he went above and beyond to get the sale through in time. Garry was always proactive and nothing was too much trouble, he always explained and communicated with me on a daily basis and reassured me and give me advice which I am very grateful for, a job well done!

Sarah · 30 July 2021

★★★★★ 5/5

Google

I used Bairstow Eves in Grays, the pictures taken of my Property was excellent, the staff in branch was friendly and professional but what made them stand out from the rest was the sales progressor Garry Wilson, he went above and beyond to get the sale and purchase through in record time!! Not once did I chase, Garry was always proactive and always called back when he promised to. My buyer used a online estate agent, there is a reason certain ones are cheap which my buyer unfortunately found out, but again Garry took it as a challenge and guided her even though this wasn’t his place. I would not hesitate using them again, you get what you pay for so if you want a personal, friendly professional service then look no further. Well done Bairstow, keep up the great customer service.PositiveProfessionalism

Laura · 20 July 2021