Every review we hold for the Grays office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had my flat on the market with Fresh for months with very few viewings & no offers, I changed to Bairstow Eves in Grays in late November 2018 & the flat was sold within 3 weeks.
Their approach was totally different from the marketing I had experienced with Fresh & had more viewings in the time it was with Bairstow Eves.
I would recommend them to anyone looking to sell their property & thanks again to Scott Nelson & his team at Grays.
Regards.
Paul Lambertini
Paul · 31 July 2019
Agent replied
Thank you Paul for your wonderful and detailed 5* review of our local team. I will of course make sure your kind words are forwarded to the whole team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleGreat work from Bairstow eves Grays. We had excellent service from start to the end, Paul Hull gave us excellent personal service from day one, from helping us to find our perfect home to complications in the chain to holding it all together on completion day. Lewis gave us a superb service advising us of the best deal and best mortgage offer for us. I would defiantly recommend using bairstow eves if you are selling or buying a house. As first time buyers we felt comfortable and confident in the advice and support we was given by bairstow eves and Paul Hull in particular.
Katie · 29 July 2019
Agent replied
Thank you Katie for recognising the excellent 5* service you received from beginning to end from Paul, Lewis and the team at Bairstow Eves in Grays, especially as first time buyers.
Best wishes for you in your new home. Kind regards, Scott
★★★★★ 4/5
GoogleBairstow Eves were helpful in the buying process and kept us informed, sometimes more than our own solicitors. I appreciate Ayse for her professionalism and I’m grateful for the gift box I received when I went to pick up my keys.
Tammy · 3 June 2024
Agent replied · 24 August 2024
Thank you for your excellent review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat work from the Grays team. Had a really tough time with several chains breaking down, non of which ours or Bairstows fault. Rob & the team have been amazing & so supportive. Always on the end of the phone for info or just for me to vent. I know I can contact Rob any time & he will get me the info I need. Be sad to say goodbye when we finally move. More like friends now not just business. Will keep in touch
Jenna · 31 July 2018
Agent replied
Thank you Jenna for recognising the whole Bairstow Eves team in Grays for their hard work and dedication during your sale with your 5* review. We know that buying and selling can be subject to difficulties at times, so it was great to read that you found the team supportive in overcoming any issues and that they are always available to help and assist.
Kind regards, best wishes, Scott.
★★★★★ 5/5
GoogleGreat work from Bairstow eves Grays. We had excellent service from start to the end, Paul Hull gave us excellent personal service from day one, from helping us to find our perfect home to complications in the chain to holding it all together on completion day. Lewis gave us a superb service advising us of the best deal and best mortgage offer for us. I would defiantly recommend using bairstow eves if you are selling or buying a house. As first time buyers we felt comfortable and confident in the advice and support we was given by bairstow eves and Paul Hull in particular.
Katie · 31 July 2018
Agent replied · 30 July 2023
Thank you Katie for recognising the excellent 5* service you received from beginning to end from Paul, Lewis and the team at Bairstow Eves in Grays, especially as first time buyers.
Best wishes for you in your new home. Kind regards, Scott
★★★★★ 5/5
GoogleMortgage broker Dionne was amazing, as a first time buyer she helped me every step of the way and she answered every question, and I had loads!!! She was brilliant.
Emma · 29 July 2019
Agent replied
Thank you for your 5* review! I will of course make sure your kind comments are passed onward to our local team. Best wishes, Scott
★★★★★ 4/5
GoogleA good experience in general. Yes, I paid a bit more than some other estate agents but the flow of viewers and marketing I received for this was a benefit to at least be considered. We had a dedicated estate agent, Robert Jones, who was assigned to us and he was great. Got to know the property well, could easily highlight the benefits of the area and got on with all the viewers who could always be heard having a good time.
John · 24 November 2017
Agent replied · 22 November 2024
Hi John, thank you so much for the great review and congratulations on the sale of your property! Your kind comments will be passed on to Robert and the rest of the team. Kind regards.
★★★★★ 4/5
GoogleA good experience in general. Yes, I paid a bit more than some other estate agents but the flow of viewers and marketing I received for this was a benefit to at least be considered. We had a dedicated estate agent, Robert Jones, who was assigned to us and he was great. Got to know the property well, could easily highlight the benefits of the area and got on with all the viewers who could always be heard having a good time.
Rai,Sachleen · 2 November 2017
Agent replied
Hi John, thank you so much for the great review and congratulations on the sale of your property! Your kind comments will be passed on to Robert and the rest of the team. Kind regards.
★★★★★ 5/5
GoogleJoe has been fantastic and very professional.
Alana · 3 February 2025
★★★★★ 4/5
GoogleA good experience in general. Yes, I paid a bit more than some other estate agents but the flow of viewers and marketing I received for this was a benefit to at least be considered. We had a dedicated estate agent, Robert Jones, who was assigned to us and he was great. Got to know the property well, could easily highlight the benefits of the area and got on with all the viewers who could always be heard having a good time.
Aerosith · 31 July 2017
Agent replied
Hi John, thank you so much for the great review and congratulations on the sale of your property! Your kind comments will be passed on to Robert and the rest of the team. Kind regards.
★★★★★ 5/5
GoogleI can’t thank Naomi and the team at Grays enough for all their hard work and professionalism. You guys have been fantastic from start to finish!! Thanks again.
Lee · 2 November 2018
Agent replied
Thank you Lee for recognising with your 5* review the hard work and processional customer service provided by Naomi and the team at Bairstow Eves in Grays.
Best wishes, Scott
★★★★★ 5/5
GoogleI can’t thank Naomi and the team at Grays enough for all their hard work and professionalism. You guys have been fantastic from start to finish!! Thanks again.
Lee · 31 July 2018
Agent replied · 30 July 2023
Thank you Lee for recognising with your 5* review the hard work and processional customer service provided by Naomi and the team at Bairstow Eves in Grays.
Best wishes, Scott
★★★★★ 5/5
GoogleBairstow eves Grays are brilliant estate agent. They did the utter best to get my purchase deal over the line.i am very thankful Ayse Seagrove ,She was extremely helpful though out the journey! As a first time buyer I had no idea about the process of purchasing but she was very helpful from viewing property to completion . Thanks Bairstow eves Team. Definitely highly recommend them.
Usman · 3 June 2024
★★★★★ 5/5
GoogleAfter the passing of our dad. We had to sell mum and Dad's property. A very emotional time and bairstow treated us with compassion. They helped to make the awful experience as easy as possible. We are very grateful to them and i would use them again if i was to sell my own property. Thank youPositiveResponsiveness, Quality, Professionalism
Carol · 25 August 2021
Agent replied
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI,m very happy with Bairstow Eves Estate agent Andrew Marshall work in Grays.The guy is very helpful,smart.Very professional to deal with difficult situations and complicated solicitors.He is number one agent in Grays.Because of him and his super active attitude and excellent service I’ve bought a flat which I wanted.Good luck for him everywhere!!!And thank you one more time, for yours help and patience🤗
Kind regards
GitanaGulenkova
Gitana · 31 July 2019
Agent replied
Thank you for your lovely comments and 5* review . I have passed your feedback to Andrew and everyone else involved at the Bairstow Eves branch.
Best wishes, Lucy.
★★★★★ 2/5
GoogleVery dissapointed with the level of customer service i have recieved from these guys, very unprofessional still waiting for a call back has been about 3 weeks now. terrible communication they never know whos dealing with the case, speak to anette then she passes me over to michelle not a very organized company very rude! decided to sell my property through a small independant company opposite.
Mr Givens.
Ryan · 1 August 2013
Agent replied
Hi Ryan, I’m very sorry to hear that you have had a bad experience with Bairstow Eves Lettings Grays. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 01375309806 and we will deal with your problem personally.
Branch Manager
★★★★★ 5/5
GoogleVery happy with your agencies if in future we will recommend you to everyone who would like to buy or sell a house. Thank you
Еми · 3 June 2024
Agent replied · 25 November 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are really happy with service we received at Bairstow Eves Grays Branch. We sold flat with them and bought house. They are lovely people trying to do their best to help. Most helpful and professional was Rob. He is the best in the world we think. Always ready for work, always on time, always try to find answer, always smiling. very recommend
Gabriel · 29 July 2019
Agent replied
Thank you Gabriel for welcoming 5* review about the helpful and professional experience you received from our Grays team. I will make sure that your wonderful words are forwarded to the team.
Thank you for your recommendation, Scott.
★★★★★ 5/5
GoogleI am a first time buyer and I am so happy that I have the support of the Bairstow Eves team. The sale hasn't been a smooth process but I am very grateful to have had the support of Gary Wilson and Dione Smith every step of the way! They …
Vaduva · 13 April 2022
Agent replied
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy partner and I are first time buyers, we have to thank you Mrs. Dionne Smith (Senior Executive Mortgage) she
she is very professional, acting very quickly for any issues during our process. …
Ioana · 13 April 2022
★★★★★ 5/5
GoogleOur sale was a complete nightmare - took almost a year with so many bumps in the road with our buyers! We were almost ready to give up when Garry Wilson stepped in as our sales progressor - he was amazing and was always at the end of the …
Bec · 13 April 2022
Agent replied
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks Andy Marshall for all you help with our purchase. Great communications.
Julie · 29 July 2019
Agent replied
Thank you Julie for your 5* review.
I will make sure your kind words are forwarded to Andy and the Grays team.
Kind regards, Scott
★★★★★ 5/5
GoogleWe received great customer service from Bairstow Eves in Grays when they sold our house for us. I would highly recommend them. From the professional photos they took to the amazing customer service from the whole team, we had a good experience in what is generally a stressful time!PositiveResponsiveness, Quality, Professionalism, Value
Jayne · 25 August 2021
Agent replied
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards Lucy, Customer Relations
★★★★★ 5/5
GoogleVery professional and excellent service I received from Grays branch . I bought property (investment) in May this year . I am very thankful to Paul and Karen . I will always recommend Bairstow eve the best .
I am fully satisfied with their experiance and calm behaviour i have got all time positve results from Mr Paul Hull and. Karen
Syed
A · 31 July 2017
Agent replied
Hello Mr Shah, Thank you for taking the time to leave this wonderful five star review. The team at Bairstow Eves in Grays strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Paul, Karen and the entire team at the branch, many thanks.
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