Bairstow Eves reviews

★★★★★ 5/5

Google

Had to sell my mum's house after she passed away. So quite an emotional process. Approached 3 different high street estate agents. One didn't get back to me, one merely sent a desktop valuation and quote but Countrywide (Bairstows) met up with us, gave a fair valuation and their terms were favourable. Dealt initially with Andrew Marshall who set things up and even dealt not only with viewings (no one at the house) but also with the guy re the new flooring. Lakeeba dealt with the day to day workings but Andrew was always there if needed. The house was sold within 3 months (incl over the Christmas period) and then we had the Covid 19 crisis. Andrew dealt with our exchange/completion from home and Scott went into the office to hand over keys, pick up paperwork etc Cannot fault them and their willingness to go that extra mile. No hesitation in recommending them or using them again. Thank you Countrywide

Alison · 24 April 2020

★★★★★ 5/5

Google

I chose Bairstow Eves because my first point of contact Andrew Marshall was the only estate agent who told me the cost to sell and gave me a honest valuation from the start. Can't beat honesty in my book. He also put me in touch with a very good solicitor ( Luke Neale PCS ). I was caring for my mother at the time and the team had to rearrange viewings several times for me but were totally understanding and did it with a good heart and never wavered, which I would like to thank them for now,THANK YOU. I know Andy even tidied up on one occasion after a decorator had been in and I couldn't get there, can't ask for much more than that, top class. Scott was brilliant chasing up for me, Lakeeba and Hayley all really good. So if your serious about selling just go and see the team @ Bairstow Eves you won't find better 10/5

James · 24 February 2020

★★★★★ 5/5

Google

I don't mind admitting that I did not think that an Estate Agent adds much value to a vendor in today's property market being that buyers just look online, right? So wrong as once I switched to Scott and his team at Bairstow Eves, I was overwhelmed with viewings and had a fully vetted purchaser at the full asking price within days of instructing BE. They were calm, responsive and patient throughout the fraught process from offer to exchange and I have no hesitation in recommending them to anyone looking to sell in the Grays area.

Julie · 24 February 2020

★★★★★ 5/5

Google

We would like to say thank you to Mr Robert Jones who has supported us through our move . Even though his branch in grays was not ours and was not dealing with our sale he took ownership of the whole process as communication had broken down with our branch that was supposed to be dealing with our sale. Rob took it upon himself to not only deal with our buyers sale but also our sale and our new purchase. He was in constant communication with everybody and was a breath of fresh air for us. Rob is so approachable and explains in detail .nothing is to much trouble , its hard to find someone like Rob who actually does what he says he is going to do . If it were not for Robs intervention and willingness to complete our sale and purchase the chain would have broken down . We are extremely grateful for his professionalism dedication and duty of care. Thank you Rob David & Helen

Helen · 31 July 2019

★★★★★ 5/5

Google

Recently sold our house through Bairstow Grays branch. From the start they were very professional and knowledgeable of the local area, quickly getting potential buyers though the door. I would like to give a special mention to Rob Jones - he was great from the start. Nothing was too much trouble and he always returned our calls/messages and chased things we asked of him. He also gave us some great advice along the way which really helped. Thank you Rob and team!

Craig · 31 July 2019

★★★★★ 5/5

Google

Had a really great experience from Bairstow Eves. Our photographs and listing were of excellent quality and we had 9 viewings booked for the first weekend. Lakeeba and Andy kept us informed and emailed all the details in advance. We sold the house that weekend and Scott and the team got us our asking price. I also can not recommend Dionne Smith, their mortgage broker enough. Everything went so smoothly and she secured us a great competitive rate. I was honestly dreading the whole sales process as I haven’t moved in 16 years, but I can honestly say it was really easy and stress free. Thank you all!

Jayne · 31 July 2019

★★★★★ 5/5

Google

I have worked with Paul and his brilliant team in Grays for several years now. I'm always impressed with their level of professionalism and how they treat me, their clients and suppliers. For them every single home owner, buyer and seller is important and they treat the 1 bed flat owner with the same respect and diligence as the large estate owner. I already recommend them to all my clients so if you are in the market to sell or buy a home, look no further!

Wellman · 29 July 2019

★★★★★ 5/5

Google

Thank you to Bairstowe eves at the Grays branch for all their help and support at a very stressful time of selling our home and buying a new one. A very big thank you to Rob Jones who has been so very helpful throughout this time. He has always got a smile on his face and he has made everything so much easier for us. We have had to contact Rob on numerous occasions but he has always helped us and helped us resolve any issues we have had. We cannot thank him enough and would recommend him to anyone moving home. A young gentleman who is excellent at his job.

Sue · 29 July 2019

★★★★★ 5/5

Google

Had a really great experience from Bairstow Eves. Our photographs and listing were of excellent quality and we had 9 viewings booked for the first weekend. Lakeeba and Andy kept us informed and emailed all the details in advance. We sold the house that weekend and Scott and the team got us our asking price. I also can not recommend Dionne Smith, their mortgage broker enough. Everything went so smoothly and she secured us a great competitive rate. I was honestly dreading the whole sales process as I haven’t moved in 16 years, but I can honestly say it was really easy and stress free. Thank you all!

Jayne · 29 July 2019

★★★★★ 5/5

Google

Bairstow Eves in Grays and Chafford Hundred have been absolutely amazing we have received I believe the best possible service and support ,they went over and above , Paul Hull at Bairstow Grays from the onset gave us his expertise and introduced us to his team they gave us 100% attention to our sale Robert Jones at Grays has been excellent , Tina Akram at Chafford Hundred branch is an outstanding negotiator . We received assistance for everything we needed , Lewis Clifton at Grays offered us his expertise on the financial journey . to finish Karen Dunnage Bairstow Eves Sales Progressor thank you so very much , totally outstanding can't thank you enough .....

Jillian · 8 July 2018

★★★★★ 5/5

Google

I can fault the first class service that I received from Bairstow eves. From viewing to completion they were very professional. Scott handled the viewing,Hayley handled the offer and Andrew dealt with any queries till completion. On the day of completion, though the shop was on lockdown,Andrew went out of his way to meet me at the shop to hand over the keys to me. Thank you Bairstow eves.

Andrew · 30 July 2020

★★★★★ 1/5

Google

Stay away from being dealt by Zak Kettley

Jack · 23 July 2026

★★★★★ 2/5

Google

My experience with Bairstow Eves was unfortunately let down by poor communication. The broker I was dealing with suddenly went on holiday mid-process without any prior notice or handover, which caused unnecessary confusion. Attempts to arrange property viewings were often met with no response, which made the process frustrating and unproductive. It’s disappointing, as some of the properties they advertise are appealing but I now tend to overlook listings when I see the Bairstow Eves logo, based on my previous experience. Clearer communication and continuity in service would make a significant difference for potential buyers.

Zaki · 8 August 2025

★★★★★ 5/5

Google

What an experience. From the get go, the response time to any enquiries was excellent. The initial visit and valuation took place within a matter of a few day. I was never left feeling that I had to chase them for an update on anything whatsoever. Inspite of the valuation provided by Bairstow Eves, on my instructions, they were equally happy to list my property at a slightly higher sale price than the valuation - and with no if's, but's or when's. Once the viewings began, I really liked how I was immediately informed about viewings due to take place. These were sent to me by email. More importantly, viewings were often arranged with multiple prospective buyers to visit the property on the same day and at the same time. I believe this helped to drum up interest and create that sense of competitiveness between buyers. Even more importantly, careful consideration was given to my existing tenant who was still residing in my property at the time of when viewings were taking place. Mutually convenient dates/time for viewings were arranged directly with my tenant. Things ran very smoothly. You simply can't go wrong with Bairstow Eves, Grays. I say so because they also provided me with feedback from each potential buyer who viewed my property. The feedback was by email and telephone conversations, when the need arose, Within 2 months of my property going on the market, it was sold. Thank you so much to the team for all your help. One extremely happy customer.

Deborah · 13 April 2023

★★★★★ 1/5

Google

I sent an email for 3 properties I would to view in Chafford hundred, Grays two weeks ago, they called me up and said they would booked me in for the viewing for each ones but I never heard back from them and when I called to hear for an update, they said they would call me back about and I am still waiting waiting for any update, now the properties are gone and they kept blaming their system Waste of my time.

Charles · 13 April 2024

★★★★★ 2/5

Google

Well, we got our sale. But before then, so many things went wrong, most of which could have been avoided. To begin, (1) Richard (broker) disappeared off the face of the earth whilst trying to secure us a mortgage deal. We called several times and emailed and he completely blanked us, who does that? So we had to find another mortgage broker. Completely unprofessional. (2) The whole team could learn common work etiquette when it comes to going on annual leave, put your out of office notice on so clients won't nag you! Simple things that in our situation could have made us less stressed and wouldn't hold up things in the process unnecessarily. (3) Communication between client and solicitors are generally poor. They could do with simply pick up the phone and talk directly to the solicitors sometimes. (4) We were misinformed of our completion day (again, due to poor communication between them and solicitors) and when we spoke to the team on the day (won't mention names) they just didn't show any compassion, super blasé and just didn't show care. Bearing in mind, we booked moving van, movers, annual leave, childcare plans etc, totally unfair as we are paying them to sell our house! We are their client! Very, very poor service in that situation. Ayse (though she didn't handle our whole case as she took on another) seemed super professional, lovely and hard working. Every time we spoke with her she just seemed like she knew what she was doing and was so reassuring to us throughout. Lastly, our seller's estate agent seemed the most passionate about her job and worked hard to get everything done. She was doing most (if not, all) of the chasing and providing updates for our case more than Bairstows, wished we went with them or another estate agent in the end! Glad we got our sale and our dream house but won't be working with Bairstow ever again.

Janet · 13 April 2024

★★★★★ 5/5

Google

Had a great experience with Bairstow Eves Grays as FTBs. Special shout out to Shauni who accompanied us to our first ever viewing, and several properties later, helped us get an offer accepted for our dream home! Thank you Shauni for all your help!

Mehjabin · 16 February 2025

★★★★★ 5/5

Google

Wow! What can I say...After nearly 4 months on the market with another agent (with very little success) the Gents at the Grays office have worked wonders. We now have a sale agreed within 2 weeks of being on the market with them. Thank you to Paul for your professionalism on the day and also to Rob and Andy for the viewings, feedback, updates and offers! C

Claire · 29 July 2019

★★★★★ 1/5

Google

I had a viewing last month . I was called at 9 am to again confirm the visit I was told to go straight to the property . There was no one at the property then I came back to grays office and said there is no one at the property . There were …

SHAMS · 13 April 2022

★★★★★ 1/5

Google

Absolutely shocking I was led to believe by Joseph that I only had to give 1 weeks notice to come off the market which I found out was a lie they never answer the phone I had 3 viewings in 8 weeks and got no feedback worst Estate Agents in grays

Susan · 22 May 2025

★★★★★ 5/5

Google

Robert was great with us, very patient in answering our million questions regarding the house, always there if we wanted to have another look at the peoperty, explain what to expect during the process of buiyng the house, given a realistic time frame and very committed to his part in the conveyancing process. We are very grateful and appreciate his hard work! Many many thanks !!!

Constantin · 29 July 2019

★★★★★ 5/5

Google

What an experience. From the get go, the response time to any enquiries was excellent. The initial visit and valuation took place within a matter of a few day. I was never left feeling that I had to chase them for an update on anything whatsoever. Inspite of the valuation provided by Bairstow Eves, on my instructions, they were equally happy to list my property at a slightly higher sale price than the valuation - and with no if's, but's or when's. Once the viewings began, I really liked how I was immediately informed about viewings due to take place. These were sent to me by email. More importantly, viewings were often arranged with multiple prospective buyers to visit the property on the same day and at the same time. I believe this helped to drum up interest and create that sense of competitiveness between buyers. Even more importantly, careful consideration was given to my existing tenant who was still residing in my property at the time of when viewings were taking place. Mutually convenient dates/time for viewings were arranged directly with my tenant. Things ran very smoothly. You simply can't go wrong with Bairstow Eves, Grays. I say so because they also provided me with feedback from each potential buyer who viewed my property. The feedback was by email and telephone conversations, when the need arose, Within 2 months of my property going on the market, it was sold. Thank you so much to the team for all your help. One extremely happy customer.

Sawyerrs' · 1 January 2023

★★★★★ 5/5

Google

Richard was very informative with his mortgage advice. Very honest and broke down all the aspects required for a first time buyer.

D · 8 July 2024

★★★★★ 5/5

Google

I can't thank the staff at the Grays office for their assistance with my purchase through themselves. But special thanks to Garry Wilson, who without all his time, compassion and helping me in what was a very difficult situation, I wouldn't be sitting here covered in paint in my new home!!! Thanks everyone!!PositiveResponsiveness, Quality, Professionalism

Catherine · 25 August 2021