Trusted Agent profile · Gravesend
★★★★★
829 reviews across 2 platforms
199 Parrock Street, Gravesend, DA12 1EW
Hunters's office in Gravesend, at 199 Parrock Street, is rated 3.0 out of 5 across 829 reviews on two platforms, including 221 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards, one of eight awards Hunters won in 2026.
The Trusted Agent 2026 results for Hunters, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Gravesend office, from every platform, shown as written. First names only.
1/5
TrustpilotViewed a rental property
Viewed a rental property. I wanted to proceed but then told they wanted to collect more interest and no communication whatsoever. Absolute shocking service and wouldn't recommend at all. Thankfully I got no further with my application, well I guess I don't know cause they never come back to me. What a joke!!
5/5
TrustpilotThank you Jasmine
Hunters delivered an impeccable service from beginning to end. Communication was excellent, and they were always available whenever we needed them. A special thank you to Jasmine, we are incredibly grateful for everything she did.
1/5
Trustpilotlettings fees are very high
For lettings their fees are very expensive. First 3 months of my 450 rent studio flat they took and I did not get anything. When tenant leaves another month will be gone as inventory check is 180 and cleaning in 250 and this is for a studio flat. If i want to cancel the contract i have to pay 900. Stay away.
5/5
GoogleBrilliant customer service. From start to finish the team always listened to us and Michael was always available to help in solving any issues and answering any questions we had. Adam was friendly and also very helpful. Stevie has been very supportive right the way through and handled all dealings professionally. Everyone was on the ball. I’d highly recommend using Hunters to both buy and sell property!
Was a pleasure to work with you throughout the transaction!
5/5
GoogleReally excellent service from hunters . Ryan was really good and helpful with our sale .made the whole process a lot less stressful. Would highly recommend this estate agents.
We aim to take as much stress away from our vendors as possible! Thanks Pam!
5/5
GoogleSelling our house with Hunters Gravesend has been a smooth stress free experience. Ryan has been a joy to work with, every step of the way he kept us informed and answered all our questions. Thank you to Ryan and the team
Thank you Janine! We hope you have settled in well!
5/5
TrustpilotI have only great things to say about Hunters Middleton!
I have only great things to say about Hunters Middleton branch! From the very first phone call right up to exchanging contacts They have been beyond brilliant. I absolutely loved the pictures of my house and the write up most definitely did my house justice. My house sold within 4 days and I was over the moon with the price!Nicole was the shining star for me- she kept in daily contact and was the most reassuring and helpful person every single step of the process. She chased up people when they needed it ensuring the sale moved along at pace. Thank you so much Hunters but especially a massive thank you to Nicole- you have been amazingly!
1/5
TrustpilotDisappointed is an understatement..
To say we’re disappointed with the level of communication from the Horncastle Branch with Michael and Susan Noonan is an understatement and the level of service is a far cry from Michael's commitment to customer experience.Researching this branch shows multi-occasions that this activity has happened here.If you’re viewing a property with the intent to buy, don’t expect them to tell you if any other parties are interested. They’ll just pull it from under your feet along with any visions or excitement of a future you had in said house.Viewed a property two weeks ago, following the viewing we had a really positive conversation with Susan in the office expressing great interest, no more than a week later sold to another buyer with no communication. It would have been professional and courteous to reach out to the buyer but more so to the seller, as I’m certain they would like to have known of other interest. Susan and Michael took away any opportunity or chance to put in any offers, resulting in many wasted hours.I wouldn’t usually leave a review; but the tone in which Susan delivered the news was blunt, lacked any sort of empathy and very closed, to date I am still waiting for a reply to my email which I can only assume has been ignored.We will steer clear of this company for future sales and purchases, knowing that their priority doesn’t appear to be with either buyer or seller.Happy to receive a call or email to discuss our experience with you.
5/5
GoogleRyan was excellent we were overseas while we selling the house . No issues with communication even though we were on the other side of the world. Thanks Ryan for going the extra mile for us . Teresa & Peter Hathway
Thank you for you kind words, we wish you all the best!
5/5
GoogleAmazing service when buying my house recently with hunters Gravesend.All the team are friendly and happy to help. Special thanks to Ryan who was absolutely amazing throughout , he kept us updated throughout with regular phone calls and emails. 100% recommend
Thank you Soni! We hope all is well in your new property!
5/5
TrustpilotExpert advice! - Thank you Tom Moorhouse!
Expert advice! The lovely Tom Moorhouse came to value our house on 22/08/2026. He gave sound, candid advice which my husband and I are extremely appreciative of. Although we are not in the position to list our house right now (no fault of Tom's), we'll certainly be back within 12 months.
5/5
GoogleMe and my partner have been totally amazed by the service we have received from Michael at Hunters. Nothing is too much trouble, he is so professional and has kept us updated on our purchase from the moment our offer was accepted. We are very grateful Michael was appointed to us and its made the whole experience a relief - during this time our whole transaction was completed in 7 weeks!! I would highly recommend purchasing / selling a property through hunters and they will be my go to in the future. Thanks again Michael :)PositiveResponsiveness, Professionalism
Thank you Scarlett, I hope you and the family had a lovely Christmas in your new home.
5/5
GoogleI was really impressed with Ryan’s ability and determination to get an incredibly frustrating chain exchanged today. I am a sales progressor at another estate agency and after having very little luck with the estate agent at the bottom of a chain I went to Ryan (who was in the middle of the chain) for assistance is getting the chain to exchange. He was a delight to work with and was so helpful and professional. Thank you Ryan, you are a true asset to the company. I am so pleased for all parties involved that we exchanged today :)PositiveResponsiveness, Professionalism
Hi Rebecca, thank you for the review. It is much appreciated and Ryan was grateful to work alongside yourself.
1/5
TrustpilotAwful
Awful. Incredibly disorganised. Would establish inspections and never turn up, would constantly email about overdue rent that wasn't overdue. Would pass the blame constantly. Attempted to raise my rent by a "reasonable" £200 a month six months into my tenancy which can only happen every 12 months and cannot be more than the CPI price index; they failed on both counts. Renting is honestly awful, and these clowns pray upon the anxiety of insecurity to get what they want.I have bought a house now, I wish all renters the luck to buy their own homes one day so we never have to deal with letting agents like these ever again.
1/5
TrustpilotAvoid This Agency
Avoid This Agency, Completely Fraudulent and Untrustworthy If I could give zero stars, I would. I rented my property through this agency as a family home, but they have illegally turned it into an unlicensed HMO without my consent. Despite repeated promises from their agent Preeti that an HMO licence would be obtained, it never was. My rent has not been paid for over amThree months, and my calls and messages are now being ignored. The tenants contact me directly because the agents refuse to take responsibility. I was told I would be reimbursed for repair costs, I provided all invoices, but not a single penny has been repaid. The condition of my property now is appalling compared to how it was handed over. I have photos showing the before and after, it’s heartbreaking. After losing my father suddenly last year, this house held many memories, all of which have been completely destroyed by their negligence and deceit. Do not trust this company with your property. They are dishonest, unprofessional, and exploit landlords. I strongly urge others to stay away, they will promise everything and deliver nothing.
5/5
TrustpilotJamie at Hunters -South West
Jamie is absolutely brilliant at his job. I could not recommend him more! I choose Jamie from a selection of other agents. He is enthusiastic, knowledgeable and very easy to communicate with. Always willing to pick up the phone and call me to update me on the sale. Jamie went above and beyond for me, I am very grateful. I would not hesitate to recommend him to anyone! Thank you Jamie
1/5
TrustpilotI would completely recommend avoiding…
I would completely recommend avoiding this agency, they are slow to respond, have no information ready at hand and this has possibly been the most annoying process of purchasing a property with them. There was a lot of missing information that I was not provided and they basically only know how to respond when they need something. You will call them and they say they'll get back to you and just disappear. Avoid if possible.
1/5
TrustpilotSales progression team lied and not very professional.
We are in the process of buying a bungalow at the moment and the sales progression team told us the vendor had been to sort the electrics and service the boiler..previous tennants had apparently got in debt so electric was cut off..Hunters lied saying this would be sorted. A second viewing 2 weeks later and a wasted 120 mile journey confirmed nothing had been sorted. When we told them we were disappointed with them we were told to leave the property.
5/5
Googlefew weeks back have been house hunting and tried different agencies including yours but to my surprise not even one person has all his qualities. patient, good at words, sincere, has amazing marketing skills, and friendly. Anyday , anytime i would always refer Max Miller and his agency HUNTERS.
Hi Temmy, It was a pleasure helping you find your property!
5/5
GoogleFirst time using Hunters to find our first family home and we couldn’t be happier. Ryan and Michael were so helpful all the way until the completion was done. Would definitely recommend these guys again so professional and not bossy at all as I had experienced with other estate agents. The both worked so well as a team. Baljinder and Sukhwinder
Thank you Sukhi for your review. We are glad that you were happy with our services!
5/5
GoogleFirst class estate agents. Main dealings are with Ryan and Michael, these two young fellas are top class really good at their jobs. Ryan always keeps you updated on everything. These two could get a job in any estate agency. Don't look anywhere else, go with Hunters.
Thank you so much Lee, it was a joy to work with you!
1/5
TrustpilotAgent Harj was full of fake promises
Agent Harj was full of fake promises. Although he was all smiles and seemed friendly, the minute we left after our viewing he didn’t return texts or calls and shyed away from any contact. After several calls to the agents I finally managed to find out myself that the property had been given to someone else, rather than them calling me to inform me I had to dig this information out of them which was frustrating. Avoid!
1/5
TrustpilotRefused due to having children, unlawful discrimination
Contacted this agency regarding a view of 3-bedroom house. The advertisement contained no restrictions regarding families with children. During the phone call, the first question asked was whether we have children. Once this was confirmed, we were immediately refused solely on that basis. I asked several times why this restriction was not stated in the advertisement, but I received no explanation or answer. Refusing access to rented accommodation because a family has children constitutes unlawful discrimination under the Equality Act 2010. Letting agents are legally required to comply with this legislation, regardless of landlord preference. This experience raises serious concerns about the agency’s compliance with UK equality law. I am sharing this publicly so other families are aware.
1/5
TrustpilotBad communication
I have been trying to contact them for 4 months in regards to my flat and contract but they are absolutely appalling at responses and making things clear and helpful for those they are letting to. They have sent me in so many different directions on who to contact and have stopped responding to me within one week of me first contacting them. On top of this it took them weeks to respond and report to maintenance issues, and when they did the response I got was rude and abrupt. As well as that they issues weren't resolved fully resulting in me feeling uneasy in what was meant to be my own space. Absolutely awful service and wouldn't even consider letting/renting from them again.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Hunters, Gravesend won Trusted Agent; Hunters, Chesterfield won Platinum; Hunters, DY8 won Platinum; Hunters, Southampton won Platinum; Hunters, Filey won Gold; Hunters, Dewsbury won Gold; Hunters, Romford won Gold; Hunters, Amersham won Gold.
