Hunters Gravesend reviews

★★★★★ 5/5

Google

Thank you so much to the letting team, they have been great, especially Milly, she has been so helpful to find me a new home, and managed to arrange a last minute viewing on the same day. Then the process went smoothly, she regularly updated the process and took over the stress of relocation.

Bea · 10 October 2025

★★★★★ 5/5

Google

We just sold a house using Hunters. The whole process went smoothly. The worked hard to ensure that both us and our buyer had a good experience. Especially impressed with Michael and Ryan they always knew exactly where we were as the sale progressed, and worked closely with our solicitor to make things happen. We would definitely recommend them.

Jackie · 10 September 2026

★★★★★ 5/5

Google

We have recently sold our house through Hunters in Gravesend and we cannot fault the service we received throughout. Firstly the photos and videos that Michael took were of the highest quality. The video was so good that people could definitely zoom in and even see any minute cobwebs we had missed!! (whilst we cringed at this it did mean that any potential buyers could definitely see what the house was like in finite detail). Michael made sure that we were ready to market before going ahead and he talked us through the whole process. He priced the property to reflect the area, the work we had already done and any future work needed such as a new kitchen). We quickly received lots of viewings and a prompt offer. Michael and Ryan remained attentive throughout and kept us informed of developments. Unfortunately the first buyers lost their own buyer and the second buyer was unable to proceed (frustrating for us and Hunters - and added about £500 to our legal costs... but that's down to the English property system). Hunters quickly found us a third buyer and, again, kept us informed throughout. Michael, in particular, went above and beyond and worked tirelessly to help our buyer and ourselves, whilst keeping the rest of the chain's agents and legal representatives informed of progress. We can't thank Michael enough for everything he did to assist, and we also thank Ryan who also had a lot of input. Both were polite, respectful and hardworking and are an asset to Hunters. We hope not to have to go through this process again, but do highly recommend Hunters in Gravesend to any future sellers/buyers.

Joanne · 10 October 2024

★★★★★ 5/5

Google

Was very pleased with the service from Hunters, in particular Ryan who handled the sale from start to finish. He was very helpful at all stages and accommodating with the logistics of us not living in Gravesend and not being in the area Highly recommend and really good service

Pauline · 10 October 2025

★★★★★ 5/5

Google

Extremely helpful especially Ryan, he offered amazing guidance and was very consistent and very patient

Ade · 10 July 2026

★★★★★ 5/5

Google

We recently sold our house with Hunters Gravesend. We followed their advice on the best practices to market our property and on guide price, and we were not disappointed. The interest on viewings was overwhelming, and we sold quickly. The whole team at Hunters were great, but notably Ryan and Michael were excellent. Great communications throughout, and they constantly pushed the process forward on both our sale and purchase. If you are looking for trustworthy and professional estate agents with exceptional service, look no further.

Jason · 3 August 2024

★★★★★ 5/5

Google

What a journey ! With a small chain was expecting a smooth ride but there were definitely bumps in the road. Throughout my hand was held, my frustrations ( not with Ryan I must add), were heard and solutions sought. Comms efficient and often, even when nothing to report - just keeping in touch. Would thoroughly recommend for wrap around professional but approachable support. Thanks to Ryan and all the team 😊

Sarah · 10 October 2024

★★★★★ 5/5

Google

Huge thank you to Anne and Max in Lettings for their help!!! Would highly recommend :)

Lilia · 10 May 2026

★★★★★ 5/5

Trustpilot

Wish I could give more stars

Wish I could give more stars ! BIG thank you to John Duffy and the team for guiding me through such a difficult time. An all round professional and caring service from the start. John was always passionate, easy to contact, swift with replies and information and genuinely caring of my situation. Found the perfect couple for my house and also found me a new home. Would highly recommend. 🌟 🌟 🌟

Sally.littlehotmail.co.uk · 4 September 2025

★★★★★ 5/5

Google

Michael was exceptional and very pro active in getting my house sold when another highly recommended estate agent could not! A lovely buyer and a smooth uncomplicated sale. Excellent service all round! Will be recommending highly.

Sarah · 10 October 2025

★★★★★ 1/5

Trustpilot

Awful customer service

I remain deeply disappointed in the way my most recent complaint has been handled at their Newcastle branch. The way the branch manager speaks to tenants is appalling! If you have a complaint then don’t expect any sympathy or accountability. We have rented this property for 11 years and in that time, we have been superb tenants but sadly that doesn’t mean anything to them. I anticipate a reply to this which will more than likely attempt to completely contradict what I’ve written here but just know that our experience has not been a positive one!

Jennifer · 25 July 2026

★★★★★ 1/5

Trustpilot

Nightmare move

I used Hunters to sell my home after living there for approximately 35 years. I want to acknowledge that the sale itself was complicated and involved significant delays, including probate and Land Registry issues. Hunters did work to keep the sale progressing, and I recognise the time and effort involved in that process. However, my experience on completion day was extremely distressing. I was still in the process of removing my belongings when the buyers and members of their family arrived at the property. My family and I were placed under considerable pressure to remove a lifetime of possessions as quickly as possible. My belongings were outside and in the street, and I felt deeply embarrassed, overwhelmed and humiliated by the circumstances. I had expected the handover of my home to be handled in a calm and organised way. Instead, what should have been an important and emotional moment after 35 years in my home became one of the most distressing experiences I have ever had. I raised a formal complaint with Hunters. The agency investigated the matter and explained that they had followed their usual procedures and were not aware that the buyers intended to attend the property at that time. I appreciate that Hunters were not present at the property and therefore could not comment directly on everything that happened there. I also appreciate that the completion process itself is controlled by solicitors and that many aspects of the timing are outside an estate agent's control. However, I remain deeply upset by the way the handover unfolded and by the experience I had on the day I left my home. I believe clearer communication and better coordination of the physical move may have prevented the situation from becoming so distressing. Having considered my experience and the response to my formal complaint, I would not recommend Hunters based on my experience of the completion and handover of my property. This review reflects my personal experience and the impact the events of completion day had on me.

Janice · 22 July 2026

★★★★★ 5/5

Google

excellent services from hunters estate. Esp the Agent Ryan Campbell.Was our first purchase and Ryan made show to see us throug the whole process.kept in steady contact and carried us along..we appreciate the services,

Ifeanyi · 16 October 2025

★★★★★ 1/5

Trustpilot

illegal procedures - 1 bed property Sparks Close (Terrible Agent & Terrible Landlord)

1 bed property Sparks Close, Dagenham, RM8 - Landlord and hunters agent where complicit in illegal procedures regarding discrimination. We went through all the paper work and wasted 2 weeks till they call me and tell me the Landlord dont want a baby in the property. Don't trust them slow untrust worthy. And definitely dont rent the sparks close 1 bed property, Landlord seems like a handful save your self

Ray · 21 September 2026

★★★★★ 5/5

Google

From start to finish Ryan Campbell was extremely professional and friendly with good communication skills. Within putting our house online he had a buyer for us unfortunately they withdrew their offer but Ryan immediately found us another buyer and we are due to complete next week. Thanks Ryan and Hunters.

Angela · 16 April 2025

★★★★★ 5/5

Google

We sold our house via hunters and can not fault them. Our house gained a lot of interest straight away and sold within a week. Michael was always very responsive to my calls/emails and really helped pushed things to ensure the sale went through within our timeframe so we were able to buy our new home. He definitely went above and beyond for us! Ryan was also very helpful when Michael was unavailable at times. Both very friendly and trustworthy guys! I would recommend them and would definitely use again for future sales / purchases.

Beth · 12 November 2023

★★★★★ 5/5

Trustpilot

5 years renting with no issues at all

I rented an apartment through Hunters (Otley & Ilkley) for five years and honestly had a great experience the whole time. They were always quick to reply, super easy to deal with, and sorted any issues straight away - no chasing needed. Communication with the landlord was also really smooth thanks to them. Big thanks to Donna, Libby, and Leister for being so helpful and friendly over the years. Would definitely recommend Hunters if you're looking for a letting agent you can rely on.

Anna · 26 April 2025

★★★★★ 5/5

Google

We have recently bought our house through Hunters Gravesend and cannot recommend them enough. Ryan has been great, he kept us updated throughout the entire process and answered all our questions promptly.

Mihaela · 10 October 2025

★★★★★ 1/5

Trustpilot

Not transparent, poor communication, poor customer service

1. Not transparent, even though they have a duty to disclose issues with the property once asked. When I asked why is a 2-bed in the city centre is only £995 (when I already knew the answer being ongoing construction site), they were purposely very vague. He emailed, "Regarding the prices, there are a number of factors affecting a valuation of a property which include size, conditions, time of year, building etc." 2. Get clients names mixed up and books you in for the wrong viewings. Eg. I asked to see a £995 2 bed property but they linked me to a £1300 property. I had to correct them. They also kept emailing me and calling me Chris when I said several times I am not Chris. Worrying early signs of poor communication, little to no client care. 3. Viewings are incomplete - why schedule a viewing of the property, only for me to turn up and that is when you say there is a communal laundry room but I am not allowed to view it. After the viewing I emailed back and this was their response: "The communal laundry rooms are on the stairs, one per floor. At the moment we don’t have capacity for second viewings unfortunately. I made it clear from the beginning of my enquiry that I wanted to find a quiet home to rent and no drama. Clearly, the initial contact and viewing experience already hints there will be drama, probably worse if I did sign a contract with Hunters.

Hazel · 27 June 2026

★★★★★ 1/5

Trustpilot

My experience selling a property in the…

My experience selling a property in the UK with this agent was extremely frustrating. For over four months, they delayed the transaction. Despite my constant follow-ups, they kept giving me excuse after excuse, like mortgage problems or minor issues, saying it would happen next week. Eventually, I told them I would pull out and sell to another buyer, but Matthew insisted I still had to pay. I also want to warn people about this company, be very cautious, because in the contract, they include terms that are unfavorable to the client. Once you sign, they do very little to follow up, and you can’t even be sure if the buyer will complete the deal. Their main priority is just getting you to sign, and regardless of whether the sale happens, they still take your money. And when I tried to back out, Matthew actually threatened me, saying that if I didn’t pay, they would escalate it to other departments. I feel this is a form of intimidation.”

Lo · 27 June 2026

★★★★★ 1/5

Trustpilot

I am very disappointed:

I am very disappointed: After my property was managed by Brandford Hunters for around 6 years, I was suddenly charged £240 for a new rental reform bill contract and £45 plus VAT per person for AML checks. These fees were not clearly explained or agreed with me in advance. The deduction was also made from my refund before I had signed or agreed to the new contract. I feel this is unclear and unfair, especially as a long term landlord client.

Phoebe · 25 June 2026

★★★★★ 5/5

Google

Top top team of agents at The Hunters Gravesend . Absolutely caring and professionals . It is obvious the passion that motivate them into helping families to move smoothly ! The communication is for me Hunters’s key asset . Always on point to let you know what’s needed of you and fo you to know 👍🏾. A big shout out and Thank you to Ellie , Malwina , Anne and everyone behind the scenes . As we have now very settled in our new house , kids and wife are happy 🙏🏾. Deserves nothing less than 5⭐️. Highly recommended 👍🏾👍🏾👍🏾

Michel · 15 September 2023

★★★★★ 5/5

Google

⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding Service! I cannot recommend Ryan from Hunters Gravesend highly enough! From start to finish, they were incredibly helpful, kind, and considerate, always going the extra mile to make the process as smooth as possible. They remained calm under pressure, answered every single question I had with patience and clarity, and always got back to me quickly. What really stood out was how well they worked with my solicitor, ensuring everything was handled efficiently and professionally. Their dedication and expertise made what can be a stressful experience so much easier. Without a doubt, the best estate agent ever! If you're looking for someone who truly cares and delivers exceptional service, look no further. Thank you so much for everything!

The · 26 March 2025

★★★★★ 1/5

Trustpilot

I would strongly advise others to think…

I would strongly advise others to think twice before renting through this estate agent. When we signed our tenancy agreement, the property was advertised and agreed with included parking, which was a key factor in our decision to rent the flat. However, just a few months into our tenancy, the parking was suddenly closed off and made unavailable. This caused significant inconvenience and disruption to our daily lives, especially as parking had been a major factor in choosing this property. What’s particularly frustrating is how the situation was handled. The estate agent did very little to help resolve the issue and took no responsibility whatsoever, despite the parking being part of what was originally offered. Communication was poor, and we were essentially left to deal with the consequences on our own. During this time, we were forced to park in a Tesco car park and pay for parking after work. On multiple occasions there were no spaces available, meaning I had to drive around late in the evening trying to find alternative parking elsewhere. This was both stressful and time-consuming. To try and resolve the issue, my partner had to take several hours out of his working day over the course of a week, including attending a three-hour meeting. Despite this effort, the only solution offered was for the landlord to contribute just 50% towards alternative parking, which was located far away from our building in a public car park. Even with this contribution, it would still leave us paying over £100 extra per month for something that was originally included. To make matters worse, the flat has now been re-let at a significantly lower price than we were paying. We were paying £1,200 per month with parking included, yet it has since been advertised for under £1,000 per month without parking. In that context, the offer to contribute just 50% towards inconvenient, off-site parking feels completely inadequate and frankly quite insulting. We were ultimately forced to find a new property, which cost us hundreds of pounds in moving expenses, required taking multiple days off work, and caused a huge amount of stress. Despite this, the agent offered no compensation and even suggested we should be grateful to have been released from the contract. Once we had agreed to leave due to the parking issues and lack of support, we were then required to accommodate viewings of the property. This took up additional hours of my partner’s working day and caused further disruption at an already stressful time while we were trying to organise our move. Only months after we moved out did the agent state that the landlord would cover the additional parking costs we incurred, but this was conditional on us agreeing to drop any other potential claims. We will not be agreeing to this. Had they taken proper responsibility for misrepresenting the property and the significant inconvenience, cost, and stress caused, this situation may have been handled very differently. The issues didn’t stop there. They then attempted to charge us money from our deposit for items such as “discoloration in the washing machine drawer”, something that was already documented in the original check-in report. They provided an amount for repair without any supporting cost evidence. When we challenged this and requested proof, the quotes we eventually received were extremely high and unreasonable. We had to stand our ground and escalate the matter to TDS for dispute resolution, and only then did we end up paying only 40% of what they were trying to charge. It has now been months since we left the property and we still have not received our full deposit back, which is adding further financial strain and stress. Overall, this experience has been extremely disappointing. A letting agent should provide support, take responsibility, and offer fair, reasonable solutions when issues arise. Unfortunately, this agent failed on all counts, and I would not recommend using them

Ella · 15 June 2026