Trusted Agent profile · Grantham
★★★★★
211 reviews across 2 platforms
23 Watergate, Grantham, NG31 6NS
Pygott and Crone's office in Grantham, at 23 Watergate, is rated 3.9 out of 5 across 211 reviews on two platforms, including 109 Google reviews rated 4.7.
Every review we hold for the Grantham office, from every platform, shown as written. First names only.
5/5
GoogleDemi and Mark are superb. Excellent service and always provide prompt response and keep updating the progress. Highly recommend!
It's very pleasing to hear that you would recommend our Grantham team, thank you so much for your review
5/5
TrustpilotNoni Hammond is fantastic and we…
Noni Hammond is fantastic and we couldn’t have sold our property without her help and guidance, a true asset to the company
1/5
TrustpilotDO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY BUYER or SELLER. Horrendous experience from start to finish, i used the Nottingham branch. I am a first-time buyer and the whole experience has put me off altogether. i went to view a property in which I decided to put in an offer- this offer was the asking price. 4 days had passed, and after numerous amounts of phone calls I still wasn't clear as to whether the offer had been accepted or not, all i was told is the venders are very happy with the offer but need further details. At this point i had emailed numerous amounts of documents all proving i had the deposit, how the mortgage was being funded, evidence i was able to get the mortgage. Yet they continued to push for more documents bearing in mind the offer hadn’t even been accepted at this point. I would not be surprised if this company hadn't even made the owners aware of my offer in hope they were going to receive a higher one as it was all very odd. I was pushed into having what they described as ‘Free financial advice’ phone call. I agreed and she called me. She was extremely rude to me and very pushy when I told her numerous amounts of times I had already sorted out the mortgage side of things. She then went on to demand I sent over the evidence after I had told her 5 times I had a meeting later that afternoon with the bank manager so couldn’t in fact do anything until then. After a few days of waiting the guy i was dealing with assured me he would be in touch Friday, to let me know whether the offer had been accepted. It turns out he was on Annual leave so i had a call from the 'branch manager’ I am a 23 year old woman and I can honestly say I have never been spoken the way he spoke to me, he was very belittling and patronizing. I am absolutely disgusted with the way I was treated and I certainly will not be using this company again
5/5
TrustpilotExcellent service throughout
Excellent service throughout. We have found Pygott and Crone extremely good at marketing, advertising and communicating with ourselves. Pre sale all the way through to completion has been seemless. Particular thanks go to Fiona Hodgkiss for her expediency, clarity adn friendliness throguhout and Aiden Turner for his advice and photo skills whilst putting the brochure together.
1/5
GoogleComunication is terrible saying they will ring , never call you back waste of time avoid
1/5
TrustpilotBy far the worst experience I have had with any estate agent!
Inefficient and incompetent! These agents do not care about the customer they undervalued the property this was evident upon survey being completed. Failed to carry out the most basic checks causing the first sale to fall through literally at the completion stage! After 8 months they were still unable to facilitate a sale on the property despite being told its immaculate and marketing it as a featured property.Then having decided to withdraw the property from the market because of the awful service they provided I was told they will land me a £300 withdrawal fee.Greedy and disgusting I am surprised they are still in business!Shame I can’t give zero stars 1 seems too generous.
5/5
GoogleFantastic service from all the team. Professional and reliable and a pleasure to deal with.
5/5
TrustpilotGreat service
Great service, everything was very good and professional.Demi was very helpful ,thank you very much!
5/5
GoogleExcellent service, Demi extremely helpful and very good at communicating and updating me with events.
1/5
TrustpilotAs a buyer who has bought a house with…
As a buyer who has bought a house with them, Im only giving 1 star. Here are some of the reasons why:1. So greedy, they sometime dont even tell the seller when you've given a counter offer, but kept pushing you to give better offers.2. They would give you stupid reasons to push you accepting ridiculous prices, remember to do a lot of viewings with the others before dealing with them.3. They would help the seller to promise a lot of things, but they wont make sure that the seller actually fulfill any of them. When the seller failed to fulfill any of the promises, or even failed to fulfill the contract (leaving rubbish and mess and unwanted furniture behind, missing paperwork, promised work not done, etc.) Pygott & Crone dont care and will only say its not their job to make sure any of that. This is REALLY serious matter, and very immoral. They wouldnt even offer to contact the seller for you at the first place.If you are buying a house through them, BEWARE.
1/5
TrustpilotRoque estate agent!
In 2018, I placed an off-plan property with the Lincolnshire branch of Pygott and Crone.Whilst they found me a buyer, my own estate agent, who was meant to be acting for me, colluded with the buyer's solicitor MJP Solicitors of Norwich and developers Jackson & Jackson along with the buyer and basically stole the property from underneath me.This resulted in a loss of £14,000 deposit and an additional loss of £15,000 profit.Total loss was £29,000.The estate agent never even called ,me to offer an apologise or give an explanation. It's as if I never existed!I have all the evidence, so if any names mentioned in this review has an issue, I will back it up with substantial proof and evidence!This review will remain, as it is a reflection of the truth and corruption within the estate agents industry!
5/5
GoogleI have recently bought a house through Pygott and Crone, which turned out to be a rather long and drawn out process (through no fault of theirs). The sales progressor, Bethany, was absolutely amazing at helping me get the matter resolved. She went over and above on many occasions and did everything she could to help me complete on my purchase. Estate agents that do not have a "Bethany" are seriously missing out!PositiveResponsiveness, Professionalism
1/5
TrustpilotPygott and Crone
Pygott and Crone had my property on the market for 2 years. They failed to get many viewings and completely failed to market my property effectively. They only took 4 photos of the apartment for the brochure. I left the property with them only because they charge a fee to exit the contract with them. So I had to pay them for their total failure to sell my property. I would not go anywhere near them. They are the worst estate agents I have ever come across
1/5
TrustpilotSleaford branch.
Sleaford branch.We was buying a property in North Kyme, everything was in place - surveys, solicitors, we even cut our holiday short because it appeared that the move was progressing quicker than expected. However when we came back the move date repeatedly got pushed back and back. The man in this property would not get out of the house, he wanted contracts to exchange with no move dates. We repeatedly booked time off work for each suggested move date and then he’d push it back. Everyone in the chain was disappointed, and we have just been notified by our own agent that our buyers have pulled out. So we have lost a lot of money through this seller messing around. We then checked the north kyme property this morning to see he has taken it off, we checked with the agent and it appeared it was a mistake. So the man selling the house has not only put it back on the market but he has the nerve to put it up for an extra 20k! I would have thought that the estate agent would have more responsibility to the buyers, we have lost a lot of money because of this seller. I wouldn’t recommend this home, and I have lost faith in the agent for continuing to advertise properties like this.
5/5
TrustpilotAbsolutely fantastic service…
Absolutely fantastic service throughout. All staff have been amazing and are so friendly and helpful. Our sale/purchase was completed very swiftly, thanks to these guys. If we ever move again, we would definitely use Pygott and Crone again. Very highly recommend.
1/5
Trustpilotthe worst real estate company in all of…
the worst real estate company in all of england, I had the viewing in Cotgrave-Nottingham for 12:30am on 05/01/2022 but not address for the property, no text message or email literally nothing at all, I spoke twice with them and they promised to send all the details in 20 minutes, but nothing again! If you are invited in property’s like me, please avoid this company if there is any possibility!
5/5
GoogleEfficient, helpful and friendly
Thank you for your review, all the best
1/5
TrustpilotUnprofessional and Uncommunicative Service
We recently tried to buy a house listed with P&C. The agents were highly unprofessional, and, frankly, edged us out of a possible sale because we were not cooperative (we refused to apply for a mortgage with them because we already had a DIP from a lender). We made an offer and then waited without updates for 5 days. When we enquired as to why we'd had no updates, they told us they had tried to contact us the day prior to see but couldn't get a hold of us, and then that the vendor didn't want to wait. We didn't have messages on either mobile or landline, so there's no evidence that they tried to reach us. Nor did they email us (which they had done previously when unable to reach us by phone). Frankly, we think they purposely failed to update us in order to push us out in favour of another buyer because we didn't want to apply for a mortgage with them.
1/5
TrustpilotUnprofessional
Awful experience selling my property through Pygott & Crone. Very lengthy process and the soliciting firm they recommended (Stonebow Law) were absolutely abysmal.My property was empty with no chain, direct to a first time buyer. Whole process took over 25 weeks from sale. In retrospect earlier in the year I purchased a property with a chain in less than 3 weeks with another provider.Avoid Pygott & Crone, you can do better.
5/5
GoogleThe Grantham branch was extremely helpful, they helped me get through all of my paperwork problems and honestly couldn't of done more to keep the house sale on track.
1/5
TrustpilotParasites!!
Parasites!!This company sent me an unsolicited letter......this is deemed as a service provided by the company as per Trustpilot guidelines.You can show that you used the services - you haven't bought or ordered anything, but you can otherwise document your use of the business or company's services. This might be by showing correspondence with the company or documenting some other interaction.This company search the property portals looking at properties that come to the market with another agent.They then try to find out the vendor's address. They then send unsolicited post to sell all their other add ons like, relocation services, mortgages, conveyancing, land and new homes. This is where they make a fortune.They finish the letter by stating, ' To opt out of any further communications from us please write or email usThis clearly breaks the new GDPR code on privacy protection. This estate agent will do everything possible to gain business so be warned.I hope that the High street estate agents disappear sooner rather than later. Rip Off businesses who charge a fortune for marketing a property.Update: They have now reported me as I have never used their services. You could not make it up. Unprofessional parasite of a company. Avoid at all cost......
1/5
TrustpilotAnother bad review but they don’t care, avoid!
One star company, I dealt with the Grantham branch and can only comment on them.The ladies that work there are ok, the male team is shockingly bad. No communication, no care. Prepared to sit back and demand the 1% commission and not do a thing for it.Don’t expect phone calls, don’t expect any help from this lot, go elsewhere!
5/5
TrustpilotVery pleased with the service
Very pleased with the service and kept me up to date!..they bent over backwards to make it work for me!..Would recommend
5/5
GooglePygott and Crone Estate Agents - very helpful and supportive throughout the purchasing process. Kept the process moving throughout and kept me fully informed. Excellent communication
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Pygott and Crone's Grantham office has 211 reviews across two platforms: 109 on Google, 102 on Trustpilot (across the whole business).
Pygott and Crone Grantham is rated 3.9 out of 5 across all 211 reviews, and 4.7 out of 5 on Google from 109 reviews.
Pygott and Crone Grantham, 23 Watergate, Grantham, NG31 6NS.
