Connells Grantham reviews

★★★★★ 5/5

Google

Our experience at Connells Grantham was very positive. We had a short lead time to complete the purchase of a house. We needed urgent answers based on our unique circumstances. Christopher Roberts attended to us on the day despite not having an appointment. He took his time to understand our needs and helped us weigh possible options. That same day we were able to secure an AIP. As they say, the rest is history. We could not have pulled this off without the timely intervention of Chris and his Team. They are exceptional at what they do and come highly recommended.

Colin · 11 November 2023

★★★★★ 5/5

Google

Had my market appraisal this morning with Laura Willets, from Connells, regarding getting a guide price and valuation for the property. Laura was very efficient, calling to confirm before the appointment and arriving on time, and was a wealth of knowledge. All questions were expertly answered and Laura was able to offer me plenty of information that I didn’t even know I need. Perfect service from a business point of view. However her real strength lies in her spectacular personality - Laura was friendly and happy to help and a pleasure to spend time with

Matthew · 11 November 2023

★★★★★ 5/5

Google

We had a pleasure to deal with mortgage advisor Christopher Roberts. His advice and support were in place through all the stages. He showed us more options and guided us to make our move possible even in current difficult market. Always provided us with clear information and instructions.He acted fast on our case and put things in place for us always on time. I am happy to recommend Christopher as a mortgage advisor. Thank you to Chris and all Connells staff for good service.

Daria · 11 November 2023

★★★★★ 5/5

Google

Had an appointment with Laura, the Branch Manager at Connells, she is absolutely fantastic! She visited our home, took all the details, and explained the sales process perfectly. She is incredibly kind, knowledgeable, and professional. Highly recommended for property sales. 5 starts.

Jawwad · 11 December 2025

★★★★★ 1/5

Trustpilot

Bullied & Lied To!

Against my better judgement, I was persuaded to sell my house with Connells. It was the worst decision I made. One particular staff member was aggressive and bullied me throughout the whole time. They were only on the buyers side and did not help me at all. We were manipulated and lied to, and what is a stressful experience was made even more so by that staff members actions. I was on the point of a breakdown by the time we moved. I will never use Connells again, and would advise people to stay well clear.

Helen · 11 October 2025

★★★★★ 5/5

Google

Very professional, knowledgable and trustable. Always kind and ready to help out with anything, from the beginning- arranging the viewing, Sam was brilliant at showing me everything I wanted to see in the flat- until the very end and he handed me the keys and answered any questions I had! Got me out of a very difficult situation and helped me find a flat very quickly and efficiently. Would 100% recommend connells. Once again thank you very much Sam.

Deva · 11 November 2023

★★★★★ 1/5

Trustpilot

Connells Falsified my Valuation Report!

Connells did valuation report on my house recently. It is a comedy of errors by this company. Firstly, they tried to falsify my report by adding that my property was in a flood area and had previously been flooded. All of which was proven to be incorrect and instead of altering the valuation report to suit this they refuse.

Anon · 9 April 2026

★★★★★ 1/5

Trustpilot

Time Wasters

I booked in to view at property with Connells on Saturday at 11am. I arrived 5-10 minutes early, after a long journey and waited for the agent to arrive. When no-one turned up, I called the office twice but there was no answer, so I left a message. I eventually had to give up waiting as I had viewings booked in with another agency.

Amanda · 28 February 2026

★★★★★ 1/5

Trustpilot

We are absolutely disgusted with the…

We are absolutely disgusted with the way this situation has been handled. We placed a deposit on a park home in good faith, fully expecting that we would be kept informed of any deadlines or time scales relating to the sale. The park manager had apparently relayed a time frame to the estate agent, yet this crucial information was never passed on to us.

Donna · 27 February 2026

★★★★★ 5/5

Trustpilot

James was a great guy 100% professional and committed and friendly would defo recommend connells great employee deadication

James was a great guy 100

John · 15 May 2026

★★★★★ 1/5

Google

A very unprofessional, untrustworthy service provided. I had hired Connells to sell my property but they couldnt. To start with , I had to chase them to advertise my property after a month of signing contract with them. When they did advertise it, the property has incorrect description and the video promised never was uploaded. The whole team Of Connells was replaced in early 2024 due to reasons I am unaware of but this led to zero communication between the agents and myself. When the new team came in only kept asking to drop the house price and arranged viewings when they can't attend. Gladly, I have moved away from them but would not recommend their service to anyone. A total waste of time and energy.

Vijendra · 12 August 2024

★★★★★ 3/5

Trustpilot

Title: Mixed Experience with Connells Property and Agent Harriete Ward

Rating: ★★★☆☆ (3/5)I recently had the opportunity to work with Connells Property, with Harriet Ward as my agent. My experience with Connells had its ups and downs, and I feel it's important to provide an honest review to help potential clients make informed decisions.Let's start with the positive aspects of my experience:Positive Points:Good Communication: Harriet Ward displayed commendable communication skills throughout the process. She promptly responded to emails and calls, ensuring I was always in the loop regarding the progress of my property transaction. This was greatly appreciated and helped alleviate some of the stress associated with property dealings.Outstanding Assistance with Queries: Harriete went the extra mile to assist with my numerous queries and questions. Her willingness to address my concerns, no matter how trivial they may have seemed, made me feel valued as a client.However, there were certain negative aspects that marred my experience:Negative Points:Procedures Left Until the Last Minute: One significant drawback was the tendency to leave crucial procedures until the very last minute. This lack of proactive planning left no room for addressing potential hurdles or issues that could have been resolved with more time. It created unnecessary stress and uncertainty, which could have been avoided with better organization and foresight.Inadequate Property Cleaning: When I moved into the property, I was disappointed to find that it had not been cleaned properly. This oversight was unexpected and frustrating, as I had expected a higher level of attention to detail. Having to clean the property myself upon moving in was an inconvenience that should not have occurred.In conclusion, my experience with Connells Property and Harriet Ward as my agent was a mixed one. While Harriet displayed excellent communication skills and was always there to assist with my questions, there were notable issues with last-minute procedures and the cleanliness of the property upon moving in. If Connells can address these shortcomings and improve their procedural efficiency, it would significantly enhance the overall client experience.I hope this review helps potential clients make an informed decision when choosing Connells Property and their agent, Harriet Ward, for their property needs.

Jessica · 12 September 2023

★★★★★ 1/5

Trustpilot

Avoid!!!!!!!!!!!

Recommend this company is avoided! After my dad passed away, the agreement was terminated, Connells were aware of the circumstances yet this company continued to advertise our property without consent! 2 months later a letter was received to both my parents advising that the agreement was to expire 6 weeks later. When challenged it was advised that the letter was automated yet they didn’t recognise their own reference. If an agreement has already been terminated why are we receiving automated letters containing incorrect information. The Branch Manager was conveniently always unavailable when visiting the shop!This experience is getting 1star as I wasn’t given the option review with no stars !

Amanda · 11 September 2023

★★★★★ 1/5

Trustpilot

For your sanity, safety, & financial security - STAY CLEAR!

For your sanity, safety, and financial security, please stay WELL CLEAR of Connells. Here are some reasons: 1. Dangerous Houses: We rented a house through them for 12 months while the sale of our property is going through and we look to purchase elsewhere. On moving in, we found the boiler to be leaking oil and was unusable - the air was absolutely filled with noxious fumes and we both had blood coming from our noses. Being pregnant, we couldn’t move in for weeks until it was all fixed. We still have not received recompense for this.2. Incompetent & Threatening: The landlord requested that we change the bank to which we make payments, which we immediately did. Connells then began issuing us with CCJ threats - and would not stop, despite them knowing we were paying our rent. While they eventually apologised, this caused a lot of stress given we were about to embark on a new mortgage and that this would affect our credit rating. 3. Inhumane and breach of covenant of ‘quiet enjoyment’: We have a rental agreement for another six month for this property, however the landlord wishes to sell it. Needless to say, no one wants to buy the place when there’s an active tenancy for another SIX MONTHS. However, someone has requested to do a viewing next week - on the very day our baby arrives. Up to now, we’ve said that viewings are possible if pre-arranged (which is not incumbent on a tenant to do and was us being kind), but have always been very clear that September and October were 100% out - this was agreed well in advance with Connells and the landlord. Tenants pay a lot in rent and part of those terms is a right to ‘quiet enjoyment’ of their property. At no time is this right more sacrosanct than during those first precious months with a newborn, and for me while recovering from major surgery. Personally, I’m not even having my family to visit until November, so to have strangers walking around my home while I’m remembering how to breastfeed, the baby and I are trying to sleep, midwives are changing dressings etc. is filling me with horror and dread. I would have thought in this day and age everyone would understand this. Both Connells and the landlord originally said ‘of course’ to this stipulation, but now they are going back on their agreement and have said viewings must continue.So the fact that we are now having to prepare for someone to view our home rather than the arrival of our child gives you a taste of the kind of agency they are! The correspondence we received about it yesterday told me that I need to ‘stay in the bedroom’ in the attic, as if I belong in a Brontë novel, or should somehow feel ashamed of new motherhood. So, to conclude, if you are thinking to sell with Connells, please think again, their level of competence means I wouldn’t touch them with a barge pole.If you are thinking of viewing a house with Connells, expect to encounter tearful tenants banished to attics who are in no position to have strangers look around their homes - you will not be welcome!And, most crucially, if you are looking to rent with Connells, expect dangerous houses, no privacy, breach of agreements, and potential life-long consequences to your financial security!

Laura · 8 September 2023

★★★★★ 5/5

Google

Laura gave me a house valuation, great service. Great knowledge. Honest and friendly. Motivated and driven.

Billy · 11 June 2026

★★★★★ 1/5

Google

Renting a property through Connells has been a torturous experience from day one. When we viewed the property, it was remarkably unclean and there was an obvious leak from the loft that was pointed out and we were assured the property would be cleaned thoroughly and the leak looked at before moving in. We paid a holding deposit and were ignored for a week following this despite trying to contact Dale several times a day regarding referencing. When referencing was finally complete (which was a whole battle in itself), we didn't receive the keys on the day of the tenancy beginning because the branch didn't have them, an inventory was not carried out, and the property was in the same disgusting state with food left in the cupboards, the landlords rubbish in the garage, cigarette burns on the carpets, and the aforementioned leak still causing issues. On top of this, the boiler failed a month after moving in, and due to a "lack of funds"to replace this, we were left with no bathing facilities for 6 weeks - which Connells deem perfectly acceptable and not worthy of even a penny of compensation. Despite many repeated attempts to be sent these, we have not seen a copy of the gas safety certificate for the property or a supposed inventory that was carried out on the property. Most concerning, the property has no carbon monoxide detector and despite my requests to have this rectified, I have been ignored despite their legal obligation. Don't bother making a complaint either, Connells don't investigate or follow their own complaints procedure either. A shambles of a letting agency and I wouldn't recommend anyone I like touch them if they were the last agents on Earth.

Aimee · 13 July 2024

★★★★★ 5/5

Google

I had an excellent meeting with Laura, she came to the valuation fully prepared, knowledgeable with genuine interest and advice.

Chloe · 11 May 2026

★★★★★ 5/5

Trustpilot

We were looking to rent and found a…

We were looking to rent and found a property we liked with Connells. The pace at which things were sorted was just dreamy. Within a few days, paper work was done and we literally move into the property within that week!! I can’t thank Adam and Ambre enough for their kindness and understanding. They really went out of their way to sort things out for us. I remember Ambre having to come in early to hand over the keys so that the packers could start early and Adam also had to stay in late for some paperwork to be done on time. Kudos to the fantastic team! Highly recommended.

Dileep · 27 June 2023

★★★★★ 5/5

Google

I had Laura from Connells Grantham view my property for a valuation today, honestly can say her attention to detail and knowledge of the property market was exceptional. Recommend her & the Connells Grantham team to all.

James · 11 December 2025

★★★★★ 5/5

Trustpilot

Great team in Watford Office

Recently bought our first home through Connells Watford branch, and cannot praise them enough. There were issues with their partner legal services, but Brandon from the Watford office was on hand and helped to ensure the process was as smooth as possible.At every step of the way, he was available and provided information guiding us through the process, explaining in detail exactly what we could expect and how we could manage it.Towards the end of the process, the legal side required lots of witnessed signatures, which Brandon was happy to do for us on numerous occasions, and continued to explain what everything meant and how it would work.This would have been a very different (and unpleasant) experience if it wasn't for him, so Thank you Brandon for getting us through it!

Lee · 23 June 2023

★★★★★ 1/5

Trustpilot

Connells warndon villages worcester

Connells warndon villages worcester, all over you to sell, we sold and our buyers buyer pulled out, no one told us, lost our onward purchase (which i found out through another estate agent) resold which we were only aware of when my buyer turned up to tell us as we needed to find a house! re brought and throughout the whole experience did not hear off them once! My buyers estate agent did all the chasing (Hills worcester-amazing)

Nikki · 15 September 2025

★★★★★ 1/5

Trustpilot

They are hard to contact them

Its hard to contact them, they do not pick up the calls . When they pick up the phone, there’s a such bad customer service. Do not work with them.

Oana · 30 September 2026

★★★★★ 5/5

Google

Mia is lovely, friendly and professional. Fast communication and knowledge. What an asset to the company. Would definitely recommend 👍 …

Claire · 1 December 2024

★★★★★ 1/5

Trustpilot

Terrible estate agents

Terrible estate agents. You cannot believe a word they tell you , never answer the telephone and never return calls . They make excuses up as they go along

Robert · 25 September 2026