Connells Grantham reviews

★★★★★ 4/5

Google

We used Connells to sell our family home in Grantham. It took 3 months longer than expected due to issues with our buyers. Mia was very helpful, professional and efficient throughout and was particularly good at communicating with us and keeping in touch.

Nicola · 11 October 2024

★★★★★ 2/5

Trustpilot

Like all estate agents

Like all estate agents, they are vague and not capable of providing buyers with the required information. Basically estate agents book in a handful of viewings, act as a path through to portals like Rightmove and that’s it. The house sells itself, not the agent. They just collect commission for hardly any work.

Mr · 20 August 2026

★★★★★ 5/5

Trustpilot

Excellent experience with Connells Grantham

I am looking to put my house on the market. Laura of Grantham branch spent around 90 minutes with me explaining everything, understanding my position, looking around and suggesting what I can do vis a vis my situation. She was 100% professional, wonderful sales lady and I felt that she was client focussed and caring and treated me as an individual, not just another client. Thankyou Laura, I look forward to working with you and your team.

Miss · 16 February 2026

★★★★★ 5/5

Trustpilot

Recent valuation

I recently had a valuation carried out by Steve Mather, from previous experience I wasent full of confidence with Connells however Steve did a superb job , he hit the nail on the head with the valuation and the rent figures and it was exactly what was put forward, I wish more surveyors where like Steve. I hope he gets this feedback and I hope I get him again on future projects. 10/10

Frazer · 19 March 2026

★★★★★ 5/5

Google

My thanks to Liam and Sam for a professional job in finding a good tenant quickly. Very nice especially after having followed an especially difficult tenancy :) Update: There have been recent staff changes but thankfully I still get great service, now from Ami. It's really important because 'the house ' needs to be 'home' for tenants 🙂

ABC · 11 November 2023

★★★★★ 5/5

Google

Great help with moving out and moving in to a new place

David · 7 October 2026

★★★★★ 5/5

Google

Laura - came to do a valuation on our home. 10/10 service, made us feel so comfortable & at ease with the process. Laura listening to what we were looking for, gave us all the info and advised us what would be best to move forward with finding our forever home. Couldn’t be more happy what our experience. 😊 …

Megan · 15 September 2025

★★★★★ 5/5

Google

It was lovely to meet Laura today , Very professional . She gave several options goibg forward,look forward to working with her on the sale of my property

Wayne · 11 June 2026

★★★★★ 5/5

Google

The whole team in the Grantham branch have been excellent. Have answered any questions we had and always been hands on deck to help! Thank you Liam for all your help with the process have made it feel much easier

Rui · 11 September 2024

★★★★★ 5/5

Trustpilot

Nicola and Mihai were both very helpful…

Nicola and Mihai were both very helpful and supportive during the process of renting a flat. They were able to coordinate matters from start to finish, and I would recommend both of them.

ANTHONY · 15 December 2025

★★★★★ 1/5

Trustpilot

Awful customer service

Awful customer service! During my remortgage they never answered phonecalls nor responded to emails and they promised they'd pass the message onto the mortgage advisor time & time again, but nothing ever happened. After complaining about my mortgage advisor Ralph Wilkinson things only improved slightly as he still continued to ignore all my phonecalls but would just send a vague email in response. This was an incredibly stressful experience and I would say definitely avoid!

Andrew · 2 February 2026

★★★★★ 1/5

Trustpilot

Poor they do not contact you

Poor they do not contact you. I wouldn't recommend them. I have asked 5 times what date doe's my contract end still no reply. The staff can be rude when you call for information. Do not sign the content. Please do not ues.

MRS · 12 September 2026

★★★★★ 5/5

Google

I had a property inspection yesterday and I just want to say how lovely Abby was. What a positive vibrant energy she brings. She was friendly and professional throughout her visit and it was a pleasure to meet her!

Alicia · 12 August 2024

★★★★★ 5/5

Google

Laura was fantastic and gave some great as advice.

John · 6 September 2025

★★★★★ 1/5

Trustpilot

I loved the property on their site

I loved the property on their site, I asked for viewings on 31 ist of January, I was asked to view the property on a Saturday 05 of February, the key lock wasn't working I was asked to go back and view on 12th of February, after viewing we were told that we would get a phone call with landlords approval or not, then I got a phone call from the Connels, asking me how much I was gonna give to them i told the the price, and if it was long therm wich I agreed.No phone call from the Landlords approval or denial, I called the Connels twice on 12th and 13th of February,her colleagues told me: the first time the lady how show us flat was busy, the second time she was out, on 14th of February I checked the site and the Status was "let agreed "; later i was told that the flat was given to someone else. No common sense from the Connels to tell us the good or bad news before their changed the flat status on Google and let's find out this way.No common sense from the ConnelsI was wondering let agreed by whom?

Leliana · 14 February 2024

★★★★★ 1/5

Trustpilot

Disappointing Experience with Connells Estate Agency

Unfortunately there is no option to leave no stars. Our experience with Connells Estate Agency has been disappointing and frustrating. Despite choosing to seel our house with them due to their familiarity, we encountered poor communication and unprofessionalism throughout the process. From inaccurate advice provided by their mortgage advisor which led to delays and unnecessary stress and wasting money on our part, to feeling pressured to accept offers from investors, it became clear that our interests as clients were not prioritised. Despite assurances, the agency failed to address our concerns effectively, leaving us with a lack of confidence in their reliability and credibility. Overall, if you want to have a stress free, professional sale DO NOT choose Connells to present your home to the market!

Holiday · 8 February 2024

★★★★★ 1/5

Trustpilot

They have been holding my deposit since…

They have been holding my deposit since March with no reason at all. We spoke to the landlord personally and agreed an amount which we sent an email detailing and still they don’t want to process our deposit. The one star is for Naomi and Ben from the hitchin office everybody else is useless

Hope · 17 June 2026

★★★★★ 1/5

Trustpilot

Rude and do not communicate dont…

Rude and do not communicate dont update you and do not reply to messages .. waste if time and a just unreliable very unprofessional especially a guy named luke Rolt and chante Stott avoid these 2 at all costs

JIMMY · 24 September 2026

★★★★★ 5/5

Google

Our experience at Connells Grantham was very positive. We had a short lead time to complete the purchase of a house. We needed urgent answers based on our unique circumstances. Christopher Roberts attended to us on the day despite not having an appointment. He took his time to understand our needs and helped us weigh possible options. That same day we were able to secure an AIP. As they say, the rest is history. We could not have pulled this off without the timely intervention of Chris and his Team. They are exceptional at what they do and come highly recommended.

Colin · 23 December 2023

★★★★★ 5/5

Trustpilot

Connells Dorchester

Connells Dorchester, Dorset - The service we received from Connells was brilliant. A big shout out to Lily who certainly went above and beyond what she needed to do. We had a particularly difficult flat sale for a number of reasons, none of them to do with Connells and they were with us every step of the way making sure things went as smoothly as possible. Lily and her team in Dorchester are a credit to Connells. Thank you.

D · 11 January 2024

★★★★★ 1/5

Trustpilot

Mortgage advisor

I went to get a mortgage in principle. After discussing and giving all my intimation, I didn’t hear anything from the company. I kept sending emails, and phone calls to the office multiple times. Every time I was told that someone would get back to me but nobody never got back. Incredible how such a company can even exist with such employees.

Anyone · 6 April 2026

★★★★★ 1/5

Trustpilot

Ghosting I believe has happened rental connells blaby office Leicestershire …

Ghosting I believe has happened rental property agent never replied back to me for ages then say not accepting my application affordability was there, taken all my time to gather all they needed and if this was a problem could have ask for a guarantor i have asked for all my documents to be removed and be deleted in my opinion appalling please be aware .

Michael · 26 February 2026

★★★★★ 5/5

Google

Laura came to discuss putting our house on the market. She was very thorough, efficient and helpful throughout the process.

Lesley · 11 June 2026

★★★★★ 1/5

Trustpilot

Poor service letting a property.

Just watched a investigation by panorama on connells estate agents which was very concerning, highlighting the company dishonesty. I went to connells in kingswood Bristol to let out a property. The letting agent seem to know what he was doing. Definitely had the talk but unfortunately did not have the walk. When he posted the property on rightmove website. The photographs of the property were horrendous!!! The photos were so blurry and poor they looked like a 10 year old had taken them. No video as promised. As soon as I seen them, I demand they be taken down before futher damage was done. I was assured this would corrected. When chasing them up the next day I discovered they had replaced the photographs with ones I had taken myself and doing up the property. They failed at the most basic and crucial part of advertising the property. I would advoid this company and also watch the tv investigation on connells. Advoid at all cost unless your happy to be taken for a ride.

Georgina · 19 October 2025