Connells Grantham reviews

★★★★★ 5/5

Google

We needed to move as soon as possible in time for the new school year. The process of finding somewhere to rent with Connells was exactly what you would hope for when you find yourself in such an urgent and stressful position. James was helpful, friendly and swift when it came to arranging a viewing, seeing it, and making a decision on the property. Then the administrative side after was exactly the same experience from both James and Lottie, having it all sorted within 24 hours. We'll absolutely be recommending and going to Connells again in future.

Jordan · 11 August 2026

★★★★★ 4/5

Google

James was a new member of staff at Connells when I was in the process of moving into a let.I feel he had a lot to deal with as the other gentleman was off work and he was learning the ropes quickly. I have never let before and so it was a new experience for me. James was very helpful with all my questions and follow up. Good with responding to emails etc Hope you are enjoying the job James🙂

Mel · 11 July 2026

★★★★★ 5/5

Google

I can not praise James from Connells Grantham enough, from the first meet and viewings through a challenging process to rent a property he was faultless. Nothing was too much, he gave his all and helped and updated me constantly. I am so very grateful for everything he did and the support I got before during & after I got my tenancy agreement. I had dealing with a couple of others at Connells and they too were amazing. Thank you James for everything, I highly recommend Connells.

Anna · 11 July 2026

★★★★★ 5/5

Google

Heather James was very supportive, helpful and professional with my mortgage. She cares a lot, she ensures that you walk away happy, she listens to your circumstances and no issue is too big to her. My new mortgage was approved on the same day! Heather is the person to go to if you need mortgage advice. In my opinion she deserves a promotion!

Liam · 11 August 2026

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with Connells. Their communication and customer service have been extremely disappointing. They are quick enough to deal with you when they want something, but when you actually need help, suddenly nobody is available. I have tried calling the number provided to me multiple times, and nobody answers the phone. I have also sent emails and received no response, despite this being extremely important and time-sensitive. Today is supposed to be my move-in day, and I still haven’t been properly contacted about the key handover. This is completely unacceptable and incredibly stressful, especially when you have arranged everything around an agreed move-in date. If you expect tenants to pay money and complete paperwork on time, the least you can do is answer the phone and reply to emails when they need you. Very poor communication, very poor customer service, and frankly a very irresponsible way to deal with tenants. I would not recommend Connells based on this experience.

Alan · 29 September 2026

★★★★★ 5/5

Google

Laura came to value our house today and we were very impressed with her professionalism and friendly approach. She took the time to carefully look around the property and explained the local market clearly, providing a realistic and well-informed valuation. She was approachable, happy to answer our questions, and made the whole process feel straightforward and stress-free. We would happily recommend Laura to anyone looking for a knowledgeable and professional estate agent.

Rebecca · 11 April 2026

★★★★★ 5/5

Trustpilot

Thank you so much to Nez Carey she…

Thank you so much to Nez Carey she supported me through the whole process with getting me into contact with Connell Morgages which came back the next day! to using amazing conveyancers to keeping me up to date with everything. It all taken 6 weeks. I am so greatful also to Sam who initially did the viewing from the market harbrough branch. I would recommend connels market harbrough to anyone and using their morgaage advisors.Also Joe the Morgage advisor from oadby branch.

Amandeep · 25 September 2026

★★★★★ 5/5

Google

I am currently going through the process of buying my first home, and Connells in Grantham have been absolutely superb. Every step of the way I feel like they have been happy to help with any questions I have and have been informative. Firstly, shout out to Dan who was brilliant at the viewing. Despite being new, he had a great energy and was willing to help. Very friendly and approachable, which always helps. I had also been dealing with Laura who has been fantastic. No question I have asked has been too much, and she’s been really helpful too. It always helps when you have support during this process. Finally, Chris has been brilliant with helping me arrange my first mortgage. I’ve had loads of questions and Chris has had the patience of a saint. Really appreciate everyone’s hard work, and I feel like such a valued customer. Thank you so much

Adam · 11 January 2026

★★★★★ 1/5

Trustpilot

Absolutely appalling experience

Absolutely appalling experience, avoid Connells if you value honesty and transparency. My experience with Connells has been nothing short of a nightmare. I feel completely misled, trapped, and let down from start to finish. When Jon came to value my property, he never clearly explained that by signing the paperwork I was committing myself to a 26-week sole agency agreement. Instead, I was rushed through the documents and repeatedly told it was simply their “standard procedure.” At no point was the significance of being tied exclusively to Connells for six months properly brought to my attention. If Jon had been transparent and clearly explained that I would be locked into a 26-week contract regardless of whether Connells performed or not, I would never have signed it. Once the agreement was signed, the service was incredibly disappointing. Over the course of the agreement, Connells completely failed to sell my property. They repeatedly brought viewers who were clearly not in a genuine position to buy. Some didn’t have suitable employment contracts to obtain a mortgage, others hadn’t even sold their own properties, and many simply appeared to be wasting everyone’s time. It felt like they were more interested in increasing viewing numbers than actually finding a qualified buyer. The communication was equally poor. After almost every viewing, I had to chase Connells for feedback. Rather than keeping me informed as you would expect from a professional estate agent, I was constantly left waiting, calling and emailing just to find out what had happened. It was exhausting and incredibly frustrating. As weeks turned into months with absolutely no progress, I felt completely helpless. I had lost all confidence in Connells’ ability to sell my property, yet because of the 26-week sole agency agreement, I couldn’t simply instruct another estate agent without potentially facing financial consequences. I felt trapped in a contract with a company that was delivering little in return. To make matters worse, when I raised my concerns, Connells showed no willingness to acknowledge how the agreement had been presented to me. Instead, they simply hid behind the small print of the contract and insisted that because I had signed it, I was bound by the 26-week term. There was no accountability, no understanding, and certainly no attempt to resolve the situation fairly. Looking back, I genuinely believe the emphasis was placed on getting my signature rather than ensuring I fully understood the long-term commitment I was making. Being told something is “standard procedure” should never replace giving a customer a clear explanation of a six-month contractual obligation. The whole experience caused unnecessary stress and wasted months of valuable time during which my property could have been marketed by a more competent and proactive agent. If you’re considering using Connells, my advice is simple: be extremely careful. Read every single word of the agreement, ask direct questions about any sole agency period, and don’t let yourself be rushed into signing anything. Once you’ve signed, you may find yourself locked into months of poor service with very little you can do about it. I would never use Connells again and would not recommend them to anyone looking for an honest, transparent, and customer-focused estate agent. My experience was overwhelmingly negative from beginning to end.

Mohammed · 14 July 2026

★★★★★ 5/5

Google

Really pleased with the service I’ve received from James and Lottie. They got my property let out quickly and made the whole process incredibly easy from start to finish. The communication has been excellent, with the team always keeping me updated and being quick to respond to any questions. They’ve always been friendly, professional and genuinely helpful, which has made the whole experience as a first time landlord straightforward and stress-free. I would definitely recommend Connells Grantham to any landlords looking for a reliable and professional letting agent!

Heather · 4 October 2026

★★★★★ 5/5

Google

We had a fantastic experience working with Connells Grantham. From the very beginning, Zac was professional, friendly, and extremely helpful in guiding us through the viewing of the houses, specially based on what we were looking for . Everything was clearly explained, and Zac was always quick to respond to any questions we had. Thanks to support from the initial viewing to clearing the rental process, the move-in process was smooth and stress-free. We really appreciate the effort and would highly recommend Zac Bartholomew to anyone looking for a rental property in the Grantham area.

Greeshma · 18 September 2025

★★★★★ 4/5

Google

Laura Willets was very professional throughout her visit. I could tell she was highly experienced and knowledgeable almost instantly as she began asking the questions every seller wants to answer. My only real reservation is around the request to get signed up straight away then use the 14 day cooling off period if I wanted to use an alternative estate agent. Though this is factually correct, I think the technique should be avoided entirely. As an estate agents you are likely to represent vulnerable sellers and buyers, so asking them to sign up to anything without the the time to digest the information and deliberate on what their next step could be feels very imposing. Other then that one thing the entire visit was delightful.

Arran · 5 September 2025

★★★★★ 5/5

Google

We are going through the process of buying a house with a mortgage as first time buyers. Chris has been a great help all the way through the process, very informative and always keeps contact through every step. We would definitely recommend connells to anyone looking for a mortgage and house. Thank you connells for all your help going through the process

Kenny · 11 February 2026

★★★★★ 5/5

Google

Ive just exchanged on my sale and purchase, both with Connells. Emma has been incredible and has always been on the end of the phone and provided updates weekly. Even when our initial sale fell through, the team managed to keep our purchase alive and find us a new buyer quickly. Exceptional service from everyone at the branch.

Ben · 11 March 2026

★★★★★ 5/5

Google

Recently started renting our new home and James and Lottie made the process very simple and straightforward, were on hand to answer any questions we had and altogether made it a very smooth transition. Thank you!

Maddison · 11 August 2026

★★★★★ 5/5

Google

Laura came to see us from Connells yesterday to do a valuation on our house. The whole experience was pain free to the point of being a pleasure. Laura was friendly, professional and efficient answering all our questions and addressing all our concerns.

Gus · 11 June 2026

★★★★★ 5/5

Google

We cannot thank Mia enough for her incredible support throughout the sale of our home. Selling a property is always stressful, but doing so from abroad added a whole new level of complexity. To make matters worse, we had constant issues with solicitors, making the entire process feel overwhelming. Mia was truly a lifesaver. From the moment she took over, everything changed for the better. She was proactive, professional, and, most importantly, genuinely caring. She always kept us informed, answered every question with patience, and went above and beyond to reassure us when things got difficult. Before Mia stepped in, we were dealing with Dale, and unfortunately, our experience with him was disappointing. His lack of efficiency and communication had us seriously considering leaving Connells for another agency. We are so grateful that Mia took over when she did, she turned everything around and restored our confidence in the process. Thanks to Mia’s dedication and hard work, we finally completed the sale, and we honestly don’t know what we would have done without her. If you’re looking for a real estate agent who is knowledgeable, supportive, and truly invested in helping you, Mia is the person you need. Connells is lucky to have her, and so were we! Would highly recommend her to anyone selling their home.

Ana · 9 April 2025

★★★★★ 5/5

Trustpilot

Residential Lettings

I have been renting out my property for quite a few years through Connells Residential Lettings and Steven Hopper has been my main contact. Steve has always been very helpful with any tenant queries or problems and I can recommend Connells to any prospective landlords.

Julia · 25 September 2026

★★★★★ 5/5

Google

We had a valuation with Laura Willets today and were really impressed. She was extremely professional, courteous, and clearly very knowledgeable about the market and the selling process. She took the time to answer all of my questions thoroughly and made me feel reassured and confident throughout the visit. She was friendly and approachable and the whole experience was very positive. We would definitely recommend her to anyone considering selling their home.

Emily · 11 June 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 5/5

Google

Zac helped us find our first rental property as a couple - from the viewing to the completion of the contract he answered all of our questions quickly and was very friendly throughout the process. Thank you Zac for all your help!!

Mollie · 27 October 2025

★★★★★ 5/5

Google

I had an appointment with the Branch Manager, Laura W today, she was brilliant! From the get go she was honest, approachable, friendly, professional and reassuring. She explained the process thoroughly and answered questions with as much detail as she could. Laura came to the property with a lot of information regarding the property market and what to expect moving forward. It is clear she is very experienced, enthusiastic and takes pride in what she does. Highly recommend.

Charliee · 11 February 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025