5/5
GoogleCan’t recommend these guys enough. We had a very difficult sale because of other issues and Nick was incredible throughout. 5 stars all day
Trusted Agent profile · Godalming
Masella Coupe Godalming reviews
★★★★★
53 reviews across 1 platform
17 High Street, Godalming, GU7 1AZ
Masella Coupe's office in Godalming, at 17 High Street, is rated 3.9 out of 5 across 53 reviews on 1 platform, including 53 Google reviews rated 3.9.
Reviews
Every review we hold for the Godalming office, from every platform, shown as written. First names only.
Google5/5
Googlelovely staff and very helpful and accommodating and down to earth would recommend
5/5
GoogleI would recommend Masella Coupe. Nick was professional, helpful and willing to go the extra mile. Great local knowledge and contacts.
5/5
GoogleNick is a superstar. Always available, super professional, and was a big help from start to completion. Would recommend
1/5
GoogleDo not use MC (Marcla Coup) at ALL costs. I moved into my flat in Febuary 2017 .After months of issues regarding the property inc dangerous electrics with sockets and light fittings hanging off the wall, you could get your fingers behind, I had a qualified electrician to do a safety test and he condemned it. I sent the test to MC, it was ignored. Bad mould from condensation, on the walls, windows woukd be dripping withwater. I got chest infection from the damp, windows painted shut, so no fire escape, again against the law, the extractor fan in bathroom started to blow put toxic smoke, then took 3x months to get a replacment that I was expected to fit, washing machine that was broken, sink leaking... again I had to organise and fix, the list goes on. Then the Landlord changed bank accounts, so I got the blame for no rent being paid. I had requested urgent action to be taken, but ignored. Then I was sent a letter requesting for me to move, I had major surgery due, plus vacating the property was requested before it was legally ok to do so. After having to explain to MC the laws surrounding vacating the property, theor duty of care towards a tennant, they eventually sent a letter agreeing to the move date to be at the end of July. I had varied reasons from MC as to the reason for requesting the flat back, all differant. The issues still have not been rectified. As a family we have been in construction and property managment in Godalming, my family has lived in Godalming for 6-8 generations, we have been building in and around Godalming for over 60 yrs and never seen anything like it. Seems like and utter arrogance towards the tennant. No regard towards the welfare of the tennant, the fact that I had major surgery, no offer to rehouse me. No support. Talking to other persons who have dealt with MC its the same. They would never want to deal with MC ever. Google the company, you can see for yourself Shocking. How does this company still exist! Walk away.
1/5
GoogleBy far the most disorganised and incompetent company I have ever come across. I started renting a property in December 2014 and when I moved out in May 2016 nothing had been done properly. They installed a washing but only half of it and after calling at least once a week for the duration of my tenancy nothing still got done. You can email and call for weeks if not months with no response. Would not go near with a barge pole, what you have read in the news about this company really does give you in an insight into how they work.
1/5
GoogleI strongly advise against using this letting agent. We complained for months about a foul smell coming from a cupboard which was so wet that the wood floor was disintegrating. Despite numerous contractors visiting, which required us to take …
1/5
GoogleAwful place. Extremely rude and patronising staff. Avoid at all costs.
1/5
GoogleDisgusting customer service.... Masella coupe are unfit to look after their clients and go about by being deceitful and lying to customers. Properties are listed, which are unfit for habitation with mould and many other defects. Certain properties have been inspected by outside authorities and the reports come back to say this.. Therefore evident that my comments are true. I highly recommend to give these cowboys a wide birth and chose another firm. Mike
5/5
GoogleVery happy with the service we received when we rented a property through them. A bit slow on responding to requests, but probably not them at fault. EDIT: Their service over the past 6 months has improved greatly and I am now really happy we rented through them.PositiveProfessionalism
5/5
GoogleExcellent work from Nick who arranged the sale of our house flawlessly, great communication so leaving very contended buyers and sellers. Recommended.
5/5
GoogleGreat service from Nick and the whole team at Masella over the years! Bought our flat with Nick, who then also sold it for us 6 years later during a tricky housing market and we also rented with them whilst we found our next place. Thanks to all!
1/5
GoogleWe rented a property through this company, and I would strongly advise any tenants to avoid using Masella Coupe and their lettings property management team. …
5/5
GoogleHonestly, the best rental agents I have had the pleasure of dealing with! I'm sorry to be leaving the area that they look after.
1/5
GoogleUnorganised. Took a long time to solve issues in the property we were renting. Charged us extra upon checkout for mould in the property despite us notifying them previously and it being an internal problem with the property itself. Our landlord changed estate agents at the end of our tenancy most likely for the same reasons.
1/5
GoogleHorrendous. If you are a tenant or a landlord who cares about their tenants wellbeing then you will steer clear of this horrible letting agency. They are unorganized (never sent us a check in report or deposit info) and rude. Watch their contracts! With all the options you have, avoid!!
5/5
GoogleWe purchased our house and recently sold with Masella Coupe, The team our fantastic, the photographer Masella Coupe have was amazing and helped bring our property to life and make it standout...with this and the open day our property sold within a week! Very happy with the service they provide.
5/5
GoogleExcellent advice and support.
1/5
GoogleLee in the lettings department would not be on my sales team. In my opinion he is rude and condescending. Based on my experience today I would never use Masella Coupe again.
3/5
GoogleWorking with them, although my office forgot to check that the contact person was not on holiday and so took a while to get stuff. Seemed pretty competent at the agency.
5/5
GoogleLooked after me well. Id use again 100%PositiveProfessionalism
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
4/5
GoogleNick is lovely.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Masella Coupe Godalming
How many reviews does Masella Coupe Godalming have?
Masella Coupe's Godalming office has 53 reviews across 1 platform: 53 on Google.
What is Masella Coupe Godalming's rating?
Masella Coupe Godalming is rated 3.9 out of 5 across all 53 reviews, and 3.9 out of 5 on Google from 53 reviews.
Where is Masella Coupe's Godalming office?
Masella Coupe Godalming, 17 High Street, Godalming, GU7 1AZ.
