Every review we hold for the Godalming office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been with a few letting agents over the years. Marcella Coupe are definitely the best one!
Gilli and the team are really great at providing an excellent supportive service. They go above and beyond when they can.
I have a couple of bits that needing fixing and replacing . Gilli answered the call straight away. The contractors,that they use, were amazing- too.
It was two different contractors that I needed for two separate jobs. Both contacted me the same day. Came out as soon as it was convenient for me. Both contractors looked, ordered the parts, and completed their jobs within 72 hrs.
First class service!! 😊
Lorraine · 2 April 2026
★★★★★ 5/5
GoogleNick, Paul and the team came to our aid after a frustrating experience in selling our property with another agent. Nick's personal approach, understanding us and our needs to match with prospective buyers was hugely appreciated. This, coupled with their expert understanding of the area and the market guided us to our sale and enabled our family to move on to exactly what we needed.
Their help extended to the exchange and completion process to which Nick's persistence proved vital in getting things over the line.
Would recommend them to anyone!
Thank you Masella Coupe. 🙌
Luke · 16 April 2025
★★★★★ 5/5
GoogleI have used Masella Coupe for both letting and selling a property. On the selling front I would highly recommend Nick.We had a very prolonged (one year) and complicated sale, with 4 different buyers and 2 last minute collapses. Nick has been a great advocate for us, tireless in finding new buyers and hand holding when things got tough. He really has been a rock, so highly recommended. On the lettings front Jilly and her team have been great, responsive and efficient. Again highly recommended.
Carol · 16 April 2025
★★★★★ 5/5
GoogleI have used Masella Coupe for both letting and selling a property. On the selling front I would highly recommend Nick.We had a very prolonged (one year) and complicated sale, with 4 different buyers and 2 last minute collapses. Nick has been a great advocate for us, tireless in finding new buyers and hand holding when things got tough. He really has been a rock, so highly recommended. On the lettings front Jilly and her team have been great, responsive and efficient. Again highly recommended.
Carol · 25 July 2024
★★★★★ 5/5
GoogleNick was a pleasure to work with when buying our first home. He kept me updated with all updates and was never hard to get hold of. I also found that he was very honest through the whole process, which can’t be said for all selling agents! Thanks Nick
Sophie · 16 April 2024
★★★★★ 5/5
GoogleNick has been a massive help in securing our first home. He always chased up the relevant people when needed, was always at the other end of the phone to help with our non stop questions and queries, consistently checked in with me to give …
Jessica · 16 April 2024
★★★★★ 5/5
GoogleHuge thanks to Nick and the team at Masella Coupe who helped with the sale of my property. Nick was an absolute gem from start to finish, a total pro always going over and above. Highly recommend, thanks Nick!
Lucy · 16 June 2024
★★★★★ 5/5
GoogleNick has been the most helpful person from start to finish of the sale. He has always provided a first class service and responded to all our queries and questions. Without his good humour and positive attitude, I am not sure it would have gone through so thank you, Nick
Jane · 10 September 2023
★★★★★ 1/5
GoogleNot professional with vulnerable tenants with learning difficulties that could do with 1 to 1 support and struggle to figure out general new routine at their new address
Numerous flat faults that have gone ignored besides fake promises to sort a filthy oven that no one could be bothered to clean when I moved In. Faulty communal door latch that I have been conveniently blamed for besides being advised by my family to just be grateful I have a set of keys and a flat and not complain so I listened not only that but having half my complaints laughed off prior of various preventable noise pollution and house parties til 4am, scaffolders playing music up full blast and yelling before 6am while I tried to hold down a job scrubbing loos by 7am and cleaning restaurants and washing plates and chopping food for hours trying to impress an already rude boss. I lost my job because of all the continuous noise and ignorant neighbours making great effort to heavy foot on my ceiling 24 hours a day even at 2 am 3 am it’s an every day occurrence and I have multiple sound recordings of such incidents
I’ve had fake complaints that police have showed up at my door yet to this date I’ve neither been visited questioned or arrested for simply being lucky enough to bump into my two faced neighbours to make them aware I’ve always been kind and approachable only bothered by the endless noise
I’ve never denied them the opportunity to knock my door or text me or tell me I’m bothering them in any way but they don’t talk to me and say I’m unapproachable make complaints and pass me off as possibly a risk to them and I may have argued a tad pissed off at the rumor spreading but I’m no thug or interested in attacking my neighbours
I’ve received no text message or world of mouth instruction to not talk to them so there is no harassment case or broken law here as I have not been told to leave them alone at any stage. I don’t believe police have or ever will be turning up at my flat considering I have a pcso coward living upstairs who could easily nick me on or off duty if I breached any law of any kind
Grow up ed wyngriffiths and grow a pair . The difference is I have the guts to talk to you while you sulk on the door step hoping I don’t dob in your illicit activities upstairs to Waverley borough council that provide you a car and job in policing
Well eventually after your final back stab… I did and I’m not ashamed of it. You’ve cost my job and my home so why shouldn’t I want some justice myself
They walk around so loud my walls and bath shake when I lie in it or sit at the table or on the loo I can feel them walking around and the noise is extremely repetitive all day and very distressing for me setting off my anxiety and causing insomnia which I have been diagnosed with
But this is all before what masella have gone to court for
I’ll just leave this here as it clearly upsets them to hear the truth. They don’t want to see my face and they’re still housing me for 2 months
Cowardly behaviour. They don’t respect my money or the lengths I’ve tried to go to to make this place feel like home
I’ve got a coke sniffing pcso that lives above me that can make as much noise as he wants and play loud music and jump on my ceiling and no one wants to believe me because of his job title
It’s ok . Police officers haven’t ever lost their jobs for drugs or misconduct or fraud or failing the vulnerable or the countless other things have they. And I respect the police
As long as he’s bringing in money you live in cuckoo land quite happily
I won’t respect a self confessed traveller pikey druggie backstabbing fake friend house partying ceiling jumping alcoholic two faced cop!
Some reviews from other people with much the same problems as me zero support not even a telephone call just constant sudden shock to find I’m being evicted for being vulnerable and putting up with too much noise that I paid good money to try and avoid experiencing on a council estate!
Avoid these pirates
Shane · 17 August 2024
★★★★★ 5/5
GoogleNick, Paul and Filly are amazing. I highly recommend selling and buying through MC. I’ve experienced both sides and they have gone the extra mile especially since this time my sale was more complicated and stressful. The team made this a lot easier than it could have been. Definitely recommend them over any of the other agents in the area.
Amy · 16 April 2025
★★★★★ 5/5
GoogleThoroughly impressed with the whole team at Marsella Coupe particularly Nick who helped with my first home purchase. He was quick to respond to any questions I had and went the extra mile to ensure the purchase went smoothly! Can't recommended him highly enough!
Alex · 10 September 2023
★★★★★ 5/5
GoogleWe have just exchanged on the sale of our flat in Godalming. We changed agents to MC as they came recommended from a friend, and we can see why. We cannot thank Nick enough for all the hard work to secure a buyer and always remaining positive and professional the whole way through. Thank you Nick and the MC team!PositiveResponsiveness, Quality, Professionalism, Value
Rachelle · 15 June 2021
★★★★★ 5/5
GoogleThe service we experienced was brilliant. Nick and the team supported us throughout the whole process of the sale of our house and always provided useful and positive updates. We felt they went the extra mile and we would recommend to others. Thanks especially to Nick!
Scott · 10 September 2022
★★★★★ 5/5
GoogleWe sold our first house through Nick over 20 years ago and have had the pleasure of using Masella Coupe for continued excellent service in another two house moves, purchase and sales. We have also purchased and let out 2 flats through them. They have always been professional, helpful and provided an excellent service. Highly recommend.
Jane · 25 November 2024
★★★★★ 5/5
GoogleWouldn’t hesitate to recommend Masella Coupe. I have sold through them 4 times, I trust their honest opinions on valuations and Nick is excellent at securing viewings and communicating throughout the process.
Annie · 15 June 2023
★★★★★ 1/5
GoogleMy son and his girlfriend have had the most horrendous experience using this letting agent. Half of last year was spent trying to get a serious problem fixed in their flat; the most disgusting smell and serious mold that was easily sorted …
Amanda · 16 April 2025
★★★★★ 5/5
GoogleCouldn't fault Nick and team. Really personable, very thorough, attentive to detail and empathetic. Nick you really went the extra mile for us, we couldn't be happier. Thank you!
Emma · 15 June 2023
★★★★★ 5/5
GoogleWas shown a lovely gated development one Saturday on our day of viewings but the cottage we viewed to rent was just a bit too small and wanted to move straight away. Paula kindly showed us a duplex flat in the main building which was absolutely perfect and we are now hopefully going to buy it! The signing up process was seamless and their management team have been brilliant and helpful so far. Thanks!
Andy · 15 June 2023
★★★★★ 5/5
GoogleHuge thanks to Nick and the team. Nick was friendly, a great communicator and very helpful. Highly recommended. The whole process was very smooth. Many thanks! Luke & Katy
Luke · 15 June 2022
★★★★★ 5/5
GoogleVery happy with Masella Coupe. Courteous, personal and caring service, they helped resolve a few tricky issues in the purchase of my property and repeatedly went above and beyond in ensuring everyone involved was well looked after. Really very impressed with the level of care and dedication Nick showed. Thanks so much guys!
Patrick · 16 April 2024
★★★★★ 5/5
GoogleI always turn to Masella Coupe to sell, rent or buy property, I'd buy my bread there if I could! Paul and Nicks knowledge of the local area surpasses anyone else on the High Street. Thanks chaps and fingers crossed I get to build this house and sell the other one!
Paul · 16 April 2024
★★★★★ 5/5
GoogleClear communication, kind & trustworthy. The kind of estate agents you would like to deal with.
Darren · 19 August 2025
★★★★★ 5/5
GoogleVery happy with Masella Coupe, especially Nick who was extremely helpful with selling our property
Rodney · 15 June 2023
★★★★★ 5/5
GoogleSo impressed with the whole team at Masella Coupe. From negotiating the best price, to dealing with queries quickly and professionally, they have been incredible. Nick’s calm, can-do approach took the anticipated stress out of the whole process. He went above and beyond the call of duty and nothing was too much trouble. Their communication was excellent throughout. These are the best Estate Agents we’ve ever dealt with. Simply awesome!PositiveResponsiveness, Quality, Professionalism, Value
Deborah · 15 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
