Strutt and Parker reviews

★★★★★ 5/5

Trustpilot

I can really recommend working with Olly Trulove from the Guildford & Horshamoffice

I can really recommend working with Olly Truelove at the Guildford & Horsham office if you are looking in that area. Once he had our brief he worked tirelessly and brough to us lots of relevant ideas and has helped us find our forever home which we moved into in January. He is hard working, efficient, polite and respectful. Can't speak highly enough.

Graham · 3 June 2025

★★★★★ 1/5

Trustpilot

Very poor customer service

We decided to sell our house with Strutt and Parker, who style themselves as a premium estate agent capable of achieving the best price for your house and as a result they charge a percentage that is at the top of the bracket of most agents. However over the 11 months it took to sell our house, we were subject to a very poor viewing service, no ‘For sale’ sign for the first two months, an aborted sale on the day of exchange and very poor agent/client communication. It was a painful experience that I don’t wish to repeat or wish anyone else to be subject to. Viewings.One of the basic requirements of any estate agent is to be able to show people round, however Strutt and Parker’s nominated person to accompany potential buyers has another full time job so it was hard for buyers to arrange a time. As a seller, I conducted the first two viewings myself (the second with the Strutt & Parker rep as she had not seen the property before.) The third was conducted by a friend of ours at short notice and this one led to the first offer in January 2018. We received little or no feedback from any other viewings that were conducted. The first sale.The first buyer, initially wanted to complete by mid-March. Before they even made an offer, I made it clear that I work abroad and would not be in a position to complete until the end of April, although they would be welcome to exchange at any time up to that point. I agreed to shuffle work commitments to be home sooner than originally planned and we agreed on 25th April for completion. They were happy with that and we arranged the completion of the house we were buying for the same date. It took longer than they anticipated to sell their house and in the end they were pushed to make the generous deadlines set back in January. Updates were scant in the lead up to this and at the beginning of April I began to get nervous that nobody was managing the sale and, having a exchanged on the house we were buying I needed to arrange a formal loan if they were not going to be in a position to complete at the same time. There was an inexcusable lack of communication from Strutt and Parker during the final few weeks and there was nobody managing the sale. The principle agent was on holiday and made it clear to me that she would not be making any calls or writing any emails on my behalf during that time. I needed a decision, one way or the other, so that I could decide whether or not to move my family for the start of a new school term 300 miles away or stay in our old house to see out the school year, which would have been preferable at the time. A lack of clarity and even basic updates made this very difficult. The longer a sale takes through poor management the longer the window is open for the buyer to change their mind. In the case of this buyer, the sale management was poor, the window was open too long and the buyer went from very keen, to quiet, to evasive and finally to deciding to buy something else instead closing the deal.It is ironic and slightly disturbing that the agent suggested she could have “demanded a fee at that point for having introduced a ready and able buyer”. They were certainly able, the house they purchased just weeks later was £300k more expensive, but they were far from ‘ready’ and we would have been delighted for them to have purchased the house had they been just that. The second saleAfter the abortive first sale, I was close to looking for a new agent. However, the agent persuaded me that lightning would not strike twice. I was keen to point out that, if we were to continue, some lessons needed to be learned from the first one. The biggest of these lessons in my view is that the agent needs to a) have a good handle on the situation at all times and b) keep the seller and buyer informed of progress. The agent is the only person who can speak to both parties and I see this as a vital role, for which we have paid a considerable sum of money. When long periods of time passed without any progress occurred again in the second sale, and very few interim updates (far from the weekly updates we had requested) we started to get nervous again. I was assured that once the mortgage offer came through for the buyer, things would progress faster. It came through in early July, but it still took another 6 weeks to exchange during which time the window of opportunity to change their mind was still open. During this time, as ever, updates were few and far between from Strutt and Parker and the last contact I had from any representative was 10 days before the contracts exchanged. The house finally exchanged and then completed two days later, yet unbelievably the agent did not call or email to inform me. They did however find time to send in their invoice for ‘proffesional services’. The irony of the typo is not lost on me. One of the final hold ups came right near the end of the sale when the buyer’s solicitor inferred via email that some contents had been agreed by the agent as part of the sale. According to him the agent had agreed to include the sofa in the lounge, two expensive light fittings and the washing machine and tumble dryer as part of the sale despite never mentioning it to us and those items not being on the contents list that form part of the contract. I asked for an explanation from the agent as to what had been verbally agreed. I never received a reply. Negotiation.During both sales the agent displayed poor negotiation skills. The house was on the market for £525,000. When a house is valued slightly above a major threshold it gives some room for manoeuvre. When the first offer came in at £475,000, the agent’s advice was simply to take it, no counter offer, it was a good deal. I did not feel that way and said that £500,000 was my bottom line. I am sure the buyer saw that coming and they agreed at that price. Having had someone go as far as they had with the sale, I was fairly confident in the value of the property so when the second buyer offered also considerably below the asking price, my response was the same. So was the agent’s, I should take the offer. I didn’t and when the second buyer also settled on £500,000, the agent said I was ‘jammy’. I would have expected an agent to have worked a bit harder to achieve a good price, but it was clear that the agent’s priority was to get us through the door as quickly as possible with little regard for the large sums of money involved. The difference on a commission is slight after all.Once the sale had gone through, I wrote a lengthy email to Mark Wiggin, regional area manager, outlining my grievances. His response was a few lines long and essentially backed up the office. I doubt he actually read it. This off-hand approach merely confirmed what I already knew. In conclusion, I would not recommend Strutt and Parker. They are super keen when trying to win your business, but once a sale is in motion they move on and there is very poor management of the sale in the role of intermediary between buyer and seller. In addition there is an arrogance and laziness that almost belies contempt for the customer. It leaves a bad taste.

Rupert · 11 September 2018

★★★★★ 5/5

Trustpilot

The Lettings Agent at Strutt and Parker

The lettings Agent was professional, straightforward and helpful. Part way through the process of finding me new tenants and having no assistant, she contacted Covid 19. She worked from home dealing with me as a landlord and potential tenants wishing to view my house. Kathy Billing was at all times kind, courteous and considerate. I am grateful to her for finding a suitable family for my property.

Mr · 29 March 2022

★★★★★ 5/5

Trustpilot

Highly recommended

I have recently sold my house with Strutt & Parker in Salisbury. They were extremely professional and efficient. Sarah Cull was an absolute pleasure to deal with at every step of the way. She always took the time to go through any details/issues with me and was incredibly supportive. It felt wonderful to have her 'in my corner'. I have no hesitation in recommending Strutt & Parker and would use them again.

Ann · 3 February 2021

★★★★★ 5/5

Google

Excellent service, Ben was professional and diligent throughout and I would be happy to highly recommend him.

Sebastian · 12 April 2025

★★★★★ 1/5

Trustpilot

Dont rent from this company

Didn't want to give this so called brilliant estate agents a one star they do not deserve it after the way we have been treated the past 3 years we have been renting from them.My first point is you ring the office for some help if there is a problems and you get told they will give you a ring back but you wait and wait and still no call back.We had a problem with the flooring in our kitchen and got told they would sort it when someone finally came out to have a look he was very surprised and said it was asbestos in the kitchen flooring when they finally decided to address this issue and get new flooring it was 9 months later walking on asbestos in my kitchen.We also asked to get someone to have a look at the bathroom due to there being thick black mould accumulating on our bathroom ceiling when we asked about this we where told to wipe it with bleach and water NOT ACCEPTABLE.And to top of this matter we are now being evicted after being there 3 years but have also heard that we are not the only people this has happened to due to 3 other families have been evicted aswell from these houses they are renting to peopleABSOLUTELY DISGUSTINGhow this company is still running I will never know no respect for tenants atall

Em · 1 September 2024

★★★★★ 1/5

Trustpilot

In competent sales staff

This salesman was either totally inexperienced, incompetent or did not want our property on their books. Strutt and Parker had valued our property for £250K less than 3 other estate agents. How could you trust this company. To add, the attitude of said salesperson left a lot to be desired. Further more we were approached by Strutt and Parker stating that they had buyers who had missed out on a sales and were waiting to buy our property like ours, which is clearly untrue as when questioned there were none.

Steven · 31 August 2024

★★★★★ 5/5

Trustpilot

Purchasing property in Ashford

We had an excellent experience with this agency, notably Mr. Aaron Turner, no delays in communication and timely response to our requests related to our purchase. Presentation of the property on the website was superb! It was much better than our agent did for selling our property. Highly professional job and satisfied customer! Thank you all guys.

Vincent · 9 July 2025

★★★★★ 5/5

Trustpilot

Excellent purchase experience -Strutt…

Excellent purchase experience -Strutt and Parker Salisbury - Sarah Cull was exceptional at every stage of the process. Professional, courteous and timely, Sarah went above and beyond to ensure a smooth transaction.

Nicola · 18 August 2024

★★★★★ 5/5

Trustpilot

We instructed Gina from Strutt & Parker…

We instructed Gina from Strutt & Parker to sell our apartment. Within 2 weeks the property was sold. Gina then followed up weekly and kept us in the loop with all of the dealings. She was honest and transparent throughout. We highly recommend Gina Simpson to all sellers who want a seamless process from start to finish. Thank you Gina, Thank you Strutt & Parker Cem & Ebru

Cem · 28 July 2021

★★★★★ 5/5

Trustpilot

Excellent service at all times

Victoria Rose was the estate agent for the seller of the house we recently purchased. We were very impressed with her professionalism in managing the transaction, especially given the additional complications because of the pandemic. She kept us informed at all times as to the status of the sale. We very much appreciated how easy she was to communicate with We will definitely recommend her in the future.

Nigel · 12 May 2021

★★★★★ 5/5

Trustpilot

St Albans house sale

I sold my house through Harry and Rozanne at Strutt & Parker's St Albans office. The service, professionalism and consideration afforded to me was excellent, especially in light of the various Covid restrictions. The 3D online viewing facility works extremely well in my mind. A good outcome was achieved very quickly. I would not hesitate to recommend S&P. Thank you Harry and Rozanne and not forgetting Daryl-Lee.

A.M · 19 March 2021

★★★★★ 5/5

Trustpilot

House Purchase - Winchester Branch

We have recently concluded our house purchase through Strutt & Parker and we were really pleased with the support received and the journey from start to finish.Patrick and the team were very accommodating and responsive and they kept us informed through out. They also acted as an effective intermediary managing our respective solicitors and at all times we felt up to speed and supported.

Karl · 3 August 2021

★★★★★ 5/5

Google

Ben and the team are very helpful efficient and professional. I couldn’t recommend them more!

Steven · 23 February 2025

★★★★★ 5/5

Trustpilot

Great service from S & P

Thank you so much to Sam and all the team at S&P with their help selling our house.In very challenging circumstances, with assorted restrictions in place throughout 2020, we were kept "in the loop" at all times and provided with very helpful feedback on viewings and the subsequent successful sale in December.Would have no hesitation in recommending S&P for their professional, yet personal, service. Thank you

Carole · 6 January 2021

★★★★★ 1/5

Trustpilot

Truly terrible estate agents.

Laura · 11 August 2026

★★★★★ 5/5

Google

Efficient, helpful and professional team at S&P Cirencester. Sam kept us updated throughout the process.

Nicola · 20 June 2023

★★★★★ 1/5

Trustpilot

As a tenant, I would never recommend doing business…

I would never recommend doing business with this company, Strutt & Parker, and its employees. They encourage property owners to evict tenants without any valid reason. There is no UK law that would protect you and your family from being treated as commodities. :-(

Natalie · 4 September 2023

★★★★★ 5/5

Trustpilot

Katherine from Harpenden Branch

We recently completed on our house, very shortly after the restrictions were removed with house moves.Moving during the lockdown was very stressful but Katherine, the agent was very professional and efficient. Sally the manager was fully supportive with all the paperwork. Both Katherine and Sally made the whole process very smooth. It’s was a breath of fresh air to be working with a very responsive agents.

Hulya · 24 October 2020

★★★★★ 5/5

Trustpilot

We cannot thank Will and Clare Strutt…

We cannot thank Will and Clare Strutt & Parker Norwich enough for all the support, empathy and help in selling my mother’s property . They were fast, efficient and always there to help and advise from the very start to the end. They ensured a smooth sale with as little disruption to my mother as possible. Thank you once again for a very successful result.

MELANIE · 5 January 2021

★★★★★ 2/5

Trustpilot

Classic estate agent, do the bare minimum

Classic estate agent, do as little for you as possible. Referencing took over a month just to find simple things like landlord references even when we had given the details multiple times. Response time always very slow throughout and tried to charge us extra at the end of our tenancy (technical error was their excuse). Overall, they weren't bad but had very little to do with our rental & only ever wound me up when having to deal with them.

Sam · 10 March 2021

★★★★★ 5/5

Trustpilot

Dan Edmunds and colleagues, Lewes office

Dan, Gary and the team at Lewes provided great service, evidenced by: Realistic market appraisal Willing to market a house worth less than £1m Proactive communication Reliable and trustworthy accompanied viewingsNot a pressurised processThank you

SF · 2 March 2024

★★★★★ 1/5

Trustpilot

Strutt & Parker ethical issues

Strutt & Parker, Shrewsbury - showing the sickening art of gazumping is still ok with them.Awful service, very 90’s dishonest style of using my bid to rustle up a better bid from another “client that was interested before”.This kind of dishonesty and general lack of ethic shows the urgency of needed regulation.After I spent thousands of pounds on a survey, the best their Director could offer me was “Sorry I don’t normally operate like this” - clearly you do. In an apparent effort to appease me, he went on to explain that he would show me some more properties that are “not on the market yet” of course he hasn’t. 🙄

Mr · 7 February 2021

★★★★★ 5/5

Trustpilot

Polished professionalism -exemplary knowledge of market

I have sold two properties with Strutt and Parker within last three years. Will Mullen at the Norwich Office managed both sales. The latter property was a large property comprising land, substantial extensive outbuildings as well a substantial country house and additional cottage. This was a complex sale and yet Will’s demonstrated exemplary levels of professionalism, a focused attention to detail, and demonstrated empathy given the sale was due to bereavement. He ensured we remained focused on and achieved the full market value. The sale offer was achieved within just over a month of presenting to market and despite challenges encountered his provided a consistent level of support and communications until completion. I would not hesitate to call upon Will or his Director Tom Goodley, who provided additional advise when required for future sales.

Integrity · 16 April 2024