Trusted Agent profile
★★★★★
479 reviews across 2 platforms
15 Dyer Street, Cirencester, Gloucestershire GL7 2PP
Strutt and Parker's Gloucestershire office at 15 Dyer Street is rated 4.5 out of 5 across 479 reviews on two platforms, including 52 Google reviews rated 4.9. The 427 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Gloucestershire office, from every platform, shown as written. First names only.
5/5
GoogleI have nothing but praise for Ben Rymer and Strutt & Parker. The responses to my questions were always prompt and efficiently handled in an extremely friendly way. Thank you to all.
Thank you, Stephen, for your wonderful feedback! We're thrilled to hear that Ben and the team provided you with prompt and friendly support. Your praise for our service means a lot to us, and we look forward to assisting you again in the future. Kind regards, Strutt & Parker
5/5
TrustpilotFantastic from start to finish
We couldn't have asked for a better service than the one we received from Oli and his team at the Exeter office. They sold two properties for us (5 years apart, second one has only just exchanged contracts). Both times Oli worked tirelessly to facilitate communication between all parties. His humour, patience and approachability made an extremely stressful period far more enjoyable and I was so grateful for his support. So many agents get an offer then do nothing to push things forward. Oli and his team are the opposite of that and I highly recommend them.
5/5
TrustpilotCharlotte from Notting Hill
As tenants looking for a new apartment to rent, we have been in touch with many agencies and have not always encountered professional agents but Charlotte Hewett from Notting Hill was great. She was honest, transparent and helpful along the whole process and managed to get our offer accepted with all the conditions we asked for. In the end we chose a different apartment which we preferred but she stayed professional throughout the process. In the end, we saw 19 apartments and Charlotte stood out as our favorite agent.
5/5
TrustpilotI would like to thank the excellent…
I would like to thank the excellent team at Strutt & Parker Guildford for all their help and assistance with our house sale. From the first call to Jackie Knights to Ken Roberts who did the valuation and to Jill Beech who was in charge of the sale, you have all been amazing support, professional, and responsive. I cannot thank you enough for making what is usually a painful process, quite straightforward. I would particularly like to thank Jackie Knights who as post sales support, often had to deal with queries on her day off. It was the best decision to use your Company for our house sale. Thank you!
5/5
TrustpilotThese 5 stars are dedicated to Meena Patel
These 5 stars are dedicated to Meena Patel who from the moment she showed us the property and took us through the rental agreement which were her remit on to going way beyond her call of duty. Where property management was remiss in making sure the apartment was ready for occupancy she was always available and ready to help and solve large and small problems right down to getting a second key cut herself. Jay O’Dell was also very helpful. They set a high standard which hopefully can be met by other members of the team
5/5
TrustpilotWildacre Sale
We were extremely pleased with James and his team at the Haslemere office and how they handled the recent sale of our house.They proved to be very professional, pleasant and understanding in the way we wished to sell the house.Their advise on the timing to launch the house to the open market was 'spot on' and resulted in a number of viewing the in first two weeks of marketing. The house was under offer within two weeks and contracts exchanged within six weeks.Their is no hard sell at Strutt&Parker just a calm approach which gets results.
5/5
TrustpilotThis is the second occasion in 12…
This is the second occasion in 12 months that I have instructed Strutt and Parker Kensington Church Street to act on the sale of family property. The need arose from the death of a close relative. I had no hesitation in instructing them again. Despite the uncertainty represented by the pandemic and the ending of the lockdown, John was able to negotiate a very satisfactory sale price and ensured the sale went through without a hitch. As before, I felt he was giving me excellent advice on which I could rely. It was proffered tactfully and sensitively, and I have no doubt that the sale went through in the satisfactory way it did because of John's abilities, care, attention and concern. In addition to the usual services he and his team went well beyond what I would normally expect, eg supervising the removal of the piano, the collection of items for sale, and ultimately the clearance of the property itself. I remain hugely grateful to John and would undoubtedly instruct him again if the need arose.David Melville
5/5
TrustpilotStrutt & Parker were great!
Strutt & Parker were great!We used S&P for our house sale and they scheduled the many viewings that they had promised and had arranged a sale within 2 weeks of our house being on the market. Katherine was very helpful from start to finish and kept us informed every step of the way. Even though we didn't buy our new house through S&P, Katherine, Sally & Harry all gave us great advice on the 2 houses we were considering and helped us decide and agree our purchase at the right price. S&P in Harpenden have advisers that are very knowledgeable, genuine and super nice too. Well done S&P!
5/5
TrustpilotOur house proved difficult to sell…
Our house proved difficult to sell having been launched on the market in March 2019, we exchanged sale contracts last week thanks to the enormous support from Strutt’s Chelmsford office director Mark Davies. Mark took over the sale personally when we re-marketed in early July. There were complicated technical Land Registry problems with the sale and these were overcome thanks to Mark’s persistence, regular contact with us as vendors and with both sets of solicitors. Mark’s constantly proactive approach made the difference as did his willingness to go far beyond the call of duty. Please pass this feedback on to Mark and his line management. Overall a hugely beneficial experience and Mark Davies is a tremendous asset to your business.
5/5
GoogleWe originally bought the old house through Ben at Strutt & Parker and felt confident from our buyers experience that this was the right Agent to also sell it on for us. This is a perfect sized office for everyone in the team to be familiar with your property, and therefore make any potential callers feel like they are talking to the right person. Everyone in the office kindly came out to have a walk around ahead of our launch so they were all in the know. In a difficult market, we had a particularly tricky property; a residential development project, grade II listed, etc.. Ben and the team just got it. They worked diligently with untold professionalism and grace. Ben identified potential purchasers and followed up with what we feel was just the right tone. Keeping both seller and buyer informed on all issues. We can not recommend this particular office strongly enough for selling our house and helping us to move forward with our life. Thank you.
5/5
GoogleWe recently bought our new house with S&P as the selling agent. The service was first-class. Our contact, Ben, was proactive and highly communicative. A delight to deal with. With his help, we completed the purchase in less than six weeks. I highly recommend S&P to anyone thinking of selling their home. Everyone we dealt with in their Cirencester office showed great professionalism delivered in a warm and friendly manner.
1/5
TrustpilotHorrid experience
Horrid experience. They said the flat was “under offer” but continued marketing it. Wasted time and resources.
5/5
TrustpilotReally recommend associate Sian Merrilees, from South Kensington…
Sian Merrilees from South Kensington was amazing! She completely understood what my family requirements were and was very proactive in finding us matching options.Always with a very professional posture, but at the same time very friendly and that gave us a sense of security and total confidence. Congratulations!
5/5
TrustpilotOlivia Higginson at Strutt & Parker…
Olivia Higginson at Strutt & Parker Notting Hill was absolutely superb. She has a deep knowledge of the market and deployed it intelligently to value and market my home, getting to an accepted offer within 10 days of instruction. She also shepherded my house purchase and when I was taken seriously ill in the middle of the process, she stepped in on many levels to help get the process resolved smoothly. I cannot recommend her more highly.
5/5
TrustpilotIts a 5 from us!!!
Victoria has been amazing - she sold our property after not having much success with others.
5/5
TrustpilotGood Estate Agents
We have recently purchased a property through Strutt & Parker, Salisbury and I would highly recommend them. Sarah Cull has been our contact and she has been very helpful and in constant contact, updating us with any news as she gets it. The process has been complex with a few holdups due to problems in the chain, which Sarah has helped to smooth out along the way. I would definitely recommend this company for their service.
5/5
TrustpilotSalisbury Office
The team in Salisbury were so supportive through what was a difficult experience for me after 30 years in my previous home. They went over and above what I could have expected in terms of emotional support but were also extremely professional and thorough in ensuring the best deal. Their communication and advice was excellent throughout the process and all members of the team were engaged and involved. I couldn't have asked for more.
5/5
Trustpilotafter doing a lot of homework to find…an agent to market our farm tom goodley
after doing a lot of homework to find an agent and interviewing several to sell our farm we met Tom Goodley from s&p norwich who was by far the most knowledgeable and personable of everyone, so having looked at their charges which are competitive with all otherswe gave them the account . Tom and his team helped us to a great conclusion going way beyond the call of duty, always on hand and ready to come out and smooth any bumps in the road. we are really so pleased we chose Strutt and Parker NorwichWho have done a wonderful job for us. no i'm not on the payroll they couldn't afford me now after the sale at the price they achieved for us. thank you all colin barrett rosewoodfarm norfolk
4/5
Trustpilottop performer for us!!
top performer for us!!Approach - this was very professional and offered a considered and thoughtful appraisal of the market as well as how our property would feature in any marketing campaignEvaluation - well here goes! We interviewed four leading agents for our area - Norwich / Mid Norfolk. One agent was a highly rated but non-city based Practice the others (incl S&P) were top drawer city operators. S&P's evaluation was 36% higher than the Rural competitor (who really didn't have a clue when valuing our home). S&P differed to the remainders by a range of +5% to +21%. At the price of our home that ranged from + £6000 up to a whopping +£400,000 !!!!!Brochure prep. No cost for pics or brochure. Pics were top quality and really showed our home in the best possible light. Took hours as big country propertySupport and Proactivity - Here's the 'rub'. As we had minimal confidence in viewing support / proactive refresh of ads etc, we did much of this ourselves - going with S&P's valuation from the start. Despite set backs; few viewings (none of quality) S&P resisted any effort to reduce the price. The market was comatose! End result - Bingo!- 4th viewing offered asking price and S&P steered the negotiations through a nail biting 3 week run to exchange. Whew!!Moral - chose an agent that will be good for your home and work with them to give viewers the best possible appreciation of all of your home's qualities. Forget quibbling. What's 1% off the fee if the Agent has little to gain from going the extra yard to get the best deal possible? I would certainly recommend the S&P Team very highly - but with the caveat - stay involved throughout and give them something to be cheery about. All salesfolks need a tummy tickle from time to time. It's really tough out there!
5/5
TrustpilotSevenoaks Strutt & Parker
Sevenoaks: excellent service from Victoria all the way through. We achieved the sale price recommended by Strutt & Parker, which other agents told us would not be possible. Victoria was confident in the value, even when I questioned it, and all the offers received were in line. She also consistently went above and beyond to visit the property (which was vacant) and ensure everything was in good order. Would highly recommend these agents.
1/5
TrustpilotAvoid like the plague.
The Salisbury office couldn’t organise the metaphorical in a brewery. These fools chased for arrears that didn’t exist because they changed the payment date on my lease without a legal deed. This resulted in *94* emails over the space of 12 months. My profession is to pull apart bank accounts to ensure correct interest and payments have been applied to an account, I did this multiple times with their shabby accounts but they still refused to acknowledge their errors. Throughout the year in question, I was undergoing cancer investigations and they were aware that I was in and out of hospital, this meant nothing. The stress of their actions actually landed me in hospital in hypertensive crisis. These people lack humanity on a basic level. As landlords, they fare no better: I was in my property for 18 years, 14 of that under Strutt and Parker. Things were quiet until they changed the payment date on my account. This came hot on the heels of a damp report showing 96.1% damp in the property. After I complained, I was served a Section 21 under the guise of the landlord selling the property. The office lied to me, saying that the owner was selling all interest in Bournemouth, this is untrue. They are selling this flat, perhaps, but they also own the freehold if this building and that is not for sale. They refused to provide me, the customer, with a hard copy reference so that I could rent overseas. They refused to provide a managers email address so that I could escalate the complaint in the normal fashion. They left me with a spinal injury (cancer scares caused by side effects of medication) in a damp flat. It turned out it was also not fire safe. There was no fire escape, thumb lock on the front door, hard wired smoke alarms or fire doors. That said, any fire in here would likely be extinguished by the damp. The Salisbury office have harassed, refused to provide information (when they have bothered to respond to emails), been restrictive in allowing me to complain (which is a basic right!) and have continually calculated my rental figures incorrectly because they changed the date in my lease illegally. Complaint lodged with PRS. AVOID THEM AT ALL COSTS.Edit; am now facing difficulties trying to get a Subject Access Request, which is just laughable. Will update as this proceeds.
4/5
TrustpilotGreat experience with very professional agency
Really good experience with Strutt & Parker. Fai Nesari was very responsive when I contacted about a flat - she was very efficient in organising the viewing, was on time, and knew all the details when I asked for more information. Fai kept us in the loop at every stage, letting us know about key updates and I appreciated how profesional she was (very different to other agents I’ve worked with)
5/5
TrustpilotOutstanding Service, Great Result
We sold our house through Strutt & Parker's Sevenoaks office and I just wanted the thank Andrew Harwood and his team for their hard work and excellence. We were on the market for six months through Covid and we had many ups and downs. Throughout it all Andrew gave great advice, kept us fully up to speed on progress and in the end we achieved a great result.
5/5
TrustpilotI do not have enough good things to say…
I do not have enough good things to say about my experience with Strutt and Parker. They made the experience easy, seamless, and (dare I say it) enjoyable. We were treated as friends and guests and I genuinely enjoyed the chats i had with the S&P employees (massive shout out to Meena)! They were quick to answer any questions or concerns we had, and they made me feel comfortable with the entire moving process.
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Strutt and Parker's Gloucestershire office has 479 reviews across two platforms: 52 on Google, 427 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Strutt and Parker is rated 4.5 out of 5 across all 479 reviews, and 4.9 out of 5 on Google from 52 reviews, checked 9 October 2026.
Strutt and Parker, 15 Dyer Street, Cirencester, Gloucestershire GL7 2PP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.