St Modwen Homes Gloucestershire reviews

★★★★★ 5/5

Trustpilot

Excellent House and service

From the moment me and my partner reserved our plot to completion we were fully looked after and was helped every step of the way. Our experience with St.Modwens has been amazing and we couldn’t of asked for it to be any better when buying our first home. When buying our house me and my partner ran in to problems with our valuation and all the St.Modwen staff helped keep our minds at ease at a stage when we felt everything was going to fall apart. St.Modwens were so accommodating with letting me and my partner in our house during the build and it was amazing to watch our family home been built from scratch. When our house was completed me and my partner employed a private company to come and do some snagging in our property. I had read many reviews on new builds from many companies and many of them were bad which made us uneasy so that’s the reason we employed a private company to come and help snag the house. When we received our snagging report I was expecting many structural problems and issues that will take time to fix however we received only decorative snags and the person who snagged our house who has snagged many houses and different builders said this is one of the best she has seen. When we gave our snagging report to Phil the site manager he made sure that every decorative snag was sorted so that our home was more than perfect. We can’t thank Phil and his team enough for building our lovely home and been so dedicated and caring with us through out the whole process. Thank you all of St Modwens it been a pleasure. Highly recommend.

Michael · 21 June 2022

★★★★★ 5/5

Trustpilot

Banbury Place - Wolverhampton

We have been in our home for just over a year now and originally had a few issues pre-completion with regards to valuations but this was escalated and resolved by Bonnie. The support, service and professionalism from Bonnie was amazing and definately outweighed the early issues we had with site sales.Post completion we have had minimal issues and any issues we have had have been rectified or managed professionally by site manager Phil Hill. Phil has offered nothing but support and is an asset to both the Banbury Place site and St. Modwen.Special thankyou to both Phil Hill and Bonnie Perkins who for us personally without wouldn't have made the experience as currently achieved.

Nathan · 18 June 2022

★★★★★ 5/5

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Ember park, Middlesbrough

Me and my partner have visited the Ember park show home numerous times, Carl and Jane have been very welcoming and extremely helpful! As first time buyers, they’ve been very informative and supportive.

Amy · 29 June 2026

★★★★★ 5/5

Trustpilot

I would like to say a huge thanks to…

I would like to say a huge thanks to Kirsty Fuller at Kiln Barn Road Kent Ditton branch. Kirsty accommodated the special requirements I have, kindly answered all of my hundreds questions, patiently helped me selecting all the interior details. Kirsty was always easy to reach via phone or email. I would highly recommend!

Alexander · 21 May 2024

★★★★★ 5/5

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L.cole

Ra at St modwen West works has been extremely helpful with advice as having problems at the beginning of purchase.He always rings to say how things are going along looking forward to moving in.

Linda · 14 June 2026

★★★★★ 5/5

Trustpilot

Everyone I have dealt with when buying…

Glan llyn Everyone I have dealt with when buying our new home has been amazing! The sales staff Simon and Toni were brilliant. Matt & Liam were excellent when we first moved in and Josh our customer service manager is fantastic. They have all been so helpful and supportive and I cannot fault any of them. Would 100% buy from St Modwen again.

Vicki · 7 November 2023

★★★★★ 1/5

Trustpilot

Digbeth One 2

I reserved an apartment in Digbeth One 2. In the brochure was a wooden and white bathroom. I was buying from abroad so the 3rd party salesman from Global One sent me a video of a show apartment that also had a wooden and white bathroom and was told that all apartments are exactly the same.Coming close to completion I realised there were 2 styles of bathrooms and the plot reserved for me was not the same bathroom I was shown. When I mentioned this I was met with defensiveness and told it shouldn’t matter.I didn’t like the other style bathroom and didn’t want to proceed with the purchase.I have not been able to get back a £2,000 reservation fee, which now I know is higher than most people pay for a reservation fee. I’m also down on £1,500 for solicitor fees and £1000 for mortgage advisor fees. I have been told by One Global Property that there is no legal obligation to pay me back my reservation fee even though I was miss sold a different colour bathroom. They told me it’s in the brochure, but only one style of bathroom was in the brochure. It wasn’t in the brochure. It’s false advertisement. There is legal obligation and there is moral obligation. What they did and how much of my money they kept is morally wrong.It seems by other one star reviews that it’s normal for this company to sell you one thing and deliver another. I have filled a complaint with the Estate Agent Authority and will also contact Trading Standards to tell them about the shady advertising loopholes this company and their sales partners seem to use frequently.Some of the reviews on this company are good, some are terrible. Proceed at your own risk. They only care about your money and are dishonest.

Sadie · 17 April 2022

★★★★★ 5/5

Trustpilot

Excellent!

Shirley is doing an excellent job, very responsive to phone calls, made sure we are satisfied by explaining us all the plans in detail and 3D images. Not pushy at all, gave us plenty of time before we decide. Andrew was also very helpful while Shirley was away. They suggested Beth as a mortgage advisor, we were not planning to go with her but we ditched our mortgage advisor and went with Beth. She sounded experienced and very thorough and pointed a major mistake our advisor had made, which was going to result in loss of money. We are also using the solicitor suggested by Shirley. So far very satisfied with all of them!Update: Our exchange has gone through smoothly, used St Modwens recommended mortgage advisor and solicitor, all of them very professional and stick to the timelines.

A · 24 March 2022

★★★★★ 4/5

Trustpilot

Rachel and Julie were very approachable…

Rachel and Julie were very approachable and professional in handing out the information, brochures and were very thorough with the process. Me being the first time buyer had little knowledge and confidence about the process but after they went through it all i am now pretty much content and very happy with the way everything went through at the reservation. I am very much satisfied and i shall keep in touch throughout my journey to my new home. Overall good staff, place and obviously good homes.

Ram · 21 March 2022

★★★★★ 5/5

Trustpilot

Richie - ST Modwen's greatest asset...

Richie - ST Modwen's greatest asset...Richie has attended our home today St Modwen (Heathy Wood) to complete an outstanding snagging item. As always Richie completed the item, and as always, goes above and beyond, He is always pleasant, friendly, and extremely professional. There is nothing that is too much trouble for him. A great person, and a true asset to St Modwen!

Friend · 15 November 2023

★★★★★ 5/5

Trustpilot

Great experience

Great experience buying a property with St Modwen. Julie and Adrian were very helpful and informative during the buying process and since moving in Steward and David have been great and very attentive to anything that needs follow up. Buying a house is very stressful but I think St Modwen did a great deal to help alleviate that stress.

James · 19 January 2024

★★★★★ 5/5

Trustpilot

Great Customer Service

Once again St Modwen's have exceeded our expectations. A problem with our outside light which had stopped working. One quick email and we were met with a prompt response and the light seen to and fixed within 2 days. Gabrielle is always on hand to solve any issues we have, promptly and professionally. Thanks Gabrielle for your continued great Customer Service.

Lorna · 1 December 2023

★★★★★ 5/5

Trustpilot

Visited the Cedargate at Valley Rise…

Visited the Cedargate at Valley Rise Delves Lane on the 7/5/26. A stunning home presented beautifully. Joe who came to talk to us couldn’t have been more helpful. Received loads of info from her with no pressure.

Matthew · 12 May 2026

★★★★★ 1/5

Trustpilot

Dishonest and scammy builder.

Poor customer service, a dishonest sales team, and arrogant site managers are just a few of the problems. Think twice before you trust a single word coming out of the sales team, because the way they treat you once the purchase is completed is an absolute sham. I got the keys to a property that did not even comply with their own designs. And when I asked about it, all I got was a bunch of lies, and it is still going on. They're putting off resolving the issues and, on top of that, they're causing damage to my property as if it were an accident. Never buy from them since they are a complete rip-off. They even warned me of these consequences a few weeks after the purchase was completed and told me to keep my mouth shut. Kiln Gate, Burslem is the location.

Odirovaniya · 1 February 2022

★★★★★ 5/5

Trustpilot

Glan Llyn

Our journey with St Modwen has been absolutely fantastic. Simon has been brilliant through out and we can’t thank him enough for everything he has done. The site guys Matt and Liam have been brilliant also. Highly recommend St Modwen if you’re thinking about buying a new build, and if you’re looking in Glan Llyn you’re in great hands - thank you all so much

Amiee · 10 August 2023

★★★★★ 5/5

Trustpilot

I would like to thank Dan from St

I would like to thank Dan from St. Modwen homes for an amazing support and after care, really helpful with everything that’s been requested. He had been checking on us to make sure we are 100% happy and that there is no issues. This man deserves recognition for this !

Piotr · 28 June 2024

★★★★★ 5/5

Trustpilot

Plot#21 Repair Works

Plumber Andrew & Carpenter Matt are amazing. They help us to fix the issue quickly and are always polites, handle the job with care and skillful. St. Modwen Homes should be very pround of them. There is a huge differnece between selling a house or providing a comfortable home to customer. Thank you Matt and Andrew.

Hong · 23 February 2024

★★★★★ 4/5

Trustpilot

Overall impression: Great

Overall impression: positive. The overall process went very smooth from beginning to end. It finished earlier than expected which is great. They kept us updated as the construction went forward. However. i felt at the end things were rushed and few minor things were left undone at the time of our move. But all of them have been fixed and sorted by now. In the end its all good. There were some miscommunication initially. I am a nhs worker. 5000gbp was supposed to be given towards our incentive. We chose 3000gbp towards our flooring. However, in the DIP rather than mentioning 3000 gbp, they mentioned a specific flooring type so this made our choice restricted. So we did not receive the whole 3000gbp that was promised to us. But the other 2000 gbp of the incentives has been given in full as promised. I think this was partly our fault as we should have read the DIP through before signing. But as first time buyer we did not have any idea about the flooring staff initially. The house itself is great. This is our first home and at the end of the day I look forward to coming back home. I find the peace I needed in this home. Again Over all the whole process was great. Few st modwen staff have been super helpful like Manjit, Wendy, Dylan, Lizzy.

Fahad-Bin · 16 November 2021

★★★★★ 5/5

Trustpilot

Glan Llyn - Newport

Simon and the team at the Glan Llyn site in Newport has been fantastic throughout the whole process. Communication has been 10/10, quickly resolving any issues or questions we had. The team have been great to resolve any snags post moving into the property and this has always been dealt with professionally with great communication and customer service throughout. Thank you all:)

Jessica · 21 September 2023

★★★★★ 4/5

Trustpilot

Do I buy a St Modwen Home? Oh, most definitely yes!

We bought our three bedroom home on Branston Leas Estate in March 2020 (just before the COVID 19 lockdown began) and moved in to it late July 2020.Pretty much from the start to the actual day of moving we were looked after by Lisa Preston and I cannot speak highly enough of her and how she kept us informed throughout what were very worrying and trying times. The original date for completion was planned for early May 2020, but due to the lockdown and revised working on site, the date was pushed back to late July. At all times we were kept informed and Lisa acted more like a good friend than someone I’d only spoken with over the phone.The only negative experience we have had was that on moving day, when the welcome to our new home was not there. Due to miscommunication (and COVID-19 lockdown rules) we never received the usual St Modwen welcome, but Lisa and the team did put things right for us and I can totally understand how this small part of the overall experience was missed.All in all I am extremely happy in my new home. We have had a few minor teething issues (snags), but all were handled by St Modwen and rectified.So, should you look at St Modwen when purchasing a new home? Definitely, their homes are stylish and affordable, and the quality - although not the most fantastic out there - it is about right for the cost of the house (If you want better, you’ll have to pay far more).So, would I recommend St Modwen? Most definitely! They’re a local firm that build decent, affordable homes. The sales team at Branston Leas, especially Lisa Preston were fantastic. Also, a special Mention to John Wain and Mick Brearley (the site construction management team) who were generous with their time on site visits to view whilst the house was being built and who have been caring, helpful and friendly throughout the whole purchasing process and beyond, and who have made sure any snags and issues have been sorted. Thank you for all your help.

Paul · 6 November 2021

★★★★★ 5/5

Trustpilot

Another great experience from St Modwen

Another great experience from St Modwen’s. Had our light fittings checked over by the incredible Richie. I cannot fault his workmanship. Richie is an asset to them. Always so hard working, professional and polite. Nothing is too much trouble and finishes the job to the highest of standards.Always goes above and beyond. Another great job completed by Richie 👍🏻

Lorna · 30 November 2023

★★★★★ 5/5

Trustpilot

As a first-time buyer

As a first-time buyer, I appreciated the professionalism and support from the sales manager Julie Mccarthy. Her guidance, responsiveness, and clear communication made the experience positive and much less stressful.

Mr · 17 June 2026

★★★★★ 1/5

Trustpilot

All friendly until you buy and give them reviews

They are all friendly and very helpful until you buy and give them reviews on platforms they ask you to put reviews. If you go to buy a house they have banners with 5 stars costumes satisfaction.I've been trap in this, once I bought the house they've been very demanding to give them good reviews on those platforms, after this if you need any help they won't care and pretend are very busy.Aftercare is shocking. Would not recommend buying a st modern property again!Terrible customer service all round!Hi Lydia,This is Banbury Place, plot no.26I don't want to put any more negative words about your company.Please have my garden sorted, there are just a few slabs which needs to be moved, it should not take more than a few hrs to have it sorted.Let's put it this way to make it transparent, today is 17th September let's see how long it's taking you to fix my garden (to move a few slabs), I will put here an updated when this will be sorted.NB: at the moment I have no update from you when you will fix it. I am tired of chasing you...23rd September, my garden have been sorted with your "after care services standards". One guy did just a 3 hrs work.I'm still very disappointed after this experience.

Constantin · 23 September 2021

★★★★★ 3/5

Trustpilot

Lovely house - poor customer service

Pre-sales was good. Major issue with the financial advisor they recommended, so had to exchange and complete on the same day, after a stressful few days to sort. House not ready as sales hadn’t informed site and flooring was wrong. Shoddy post sales/customer service - be prepared to chase!! House is lovely (now snagging done) - although some changes to the layout, especially lack of storage in kitchen would make it great - and the development is good. Really happy with what we have - but was more stressful than it needed to be to get the house sorted!

ATLG · 17 September 2021