St Modwen Homes Gloucestershire reviews

★★★★★ 1/5

Trustpilot

Don’t bother

Don’t bother! Take your money elsewhere. It’s all good until it’s handed over to customer service and then it’s a completely different story. We are nearly a year in and still waiting for repairs to be completed. Windows are scratched clearly by someone using a blade to take of the protective film. They have started a repair and now refusing to finish it. They don’t call you back when they say they will- communication is non existent! The house is lovely although the finish isn’t the best and the customer service lets it down we are now filing a complaint with the new home ombudsman. We will never buy from them again nor will we recommend them to anyone.

Hannah · 21 November 2024

★★★★★ 5/5

Trustpilot

We were properly taken through every…

Kyle assisted us and We were properly taken through every bit of what we have to know and felt very happy. We understood every bit of the investment we are investing

Felix · 18 April 2026

★★★★★ 5/5

Trustpilot

Good customer service and quality

I purchased a home from St. Modwen Homes in August, and the overall experience has been fantastic. The homes are built to a noticeably higher standard compared to similar developments of this size, with great attention to detail.What impressed me the most was their exceptional customer service. Any follow-up actions were handled promptly and professionally, making the whole process smooth and stress-free.I’m extremely happy with my new home and would definitely recommend [Developer's Name] to anyone looking for quality, care, and a great experience.

Aleksei · 20 November 2024

★★★★★ 5/5

Trustpilot

4 months living at Heathy Wood

We've been in our new home for 4 months and as with any new build we've had a few snags. Richie and Mihail - The dream team! They've both done a few snags at the home and each time they come they're polite, cheery and extremely helpful. The layout of the patio in the garden is not good, a few patches of grass that just made no sense to keep - going to be spending some extra money on making it more user friendly by adding more patio. And the drainage of the grass isn't good, but I hear it's better than others... But the size of the space is great. On the whole our home is great and we're happy here.

Mr · 19 November 2024

★★★★★ 5/5

Trustpilot

S&J at the Kemble

Both myself and partner would highly recommend purchasing a home with St Modwen Homes, Glan Llyn! Simon and Toni were especially helpful throughout the whole purchasing process. Both did not hesitate to answer any questions we had along the way. They were not only prompt with correspondence, but also showed genuine interest in ensuring we were really looked after and informed! Great sales team 10/10!Sophie & Jan

Sophie · 23 July 2022

★★★★★ 5/5

Trustpilot

Excellent customer service at Meon Vale

Since we moved in at Meon Vale, we’ve had excellent customer service throughout sales, site and latterly customer care. Every single issue has been dealt with promptly and efficiently with great flexibility around my partner and I working. Most recently, Dan who is the Customer Care Manager at Meon Vale kindly visited us in person for a courtesy visit (he does these regularly). Our property has been fantastic since we moved in, however there was a small issue with an integrated appliance. Whilst he was here, Dan very kindly helped me pull the appliance out from the kitchen and very swiftly fixed the problem which was massively appreciated. Dan has always gone above and beyond for any issues raised, no matter how small and it’s been welcoming and refreshing to have someone so approachable at all times. What a great credit to the company!!

Meg · 7 November 2024

★★★★★ 5/5

Trustpilot

Thank you to Matt @Burton for the Front…

Thank you to Matt @Burton for the Front door repairing today. He did a good job, help me solved the problem with professional skill. He is patient and willing to found out the problem in details.

Wing · 28 August 2024

★★★★★ 5/5

Trustpilot

Exceptional Customer Service

We moved into our new home on Dec 16th 2022 and had been totally impressed by the professionalism and efficiency of Fiona in the sales office. Our exceptional customer experience continued when we moved in! The two guys in charge of the site Keith and Nathan were super helpful and always on hand to help. All round an exceptional customer experience.

Mark · 24 January 2023

★★★★★ 5/5

Trustpilot

Great experience

Buying a home with st modwen was an overall great experience, the finish on the property is incredible and Reuben and the team were all very helpful and efficient throughout the process and went above and beyond in ensuring everything was okay with the property. Definitely recommend

Consumer · 2 February 2024

★★★★★ 5/5

Trustpilot

Kudos to Matt Thorpe & Rob Wainwright

We had the technicians Matt Thorpe and Rob Wainwright out to our house this week to sort some minor snags out, both of them have done an incredible job. This isn’t the first time we have had Rob around and he is brilliant, alongside Matt too who clearly shows the same customer service qualities as Rob. They were really polite, respectful to our house and went above and beyond to help us out, thank you both👍🏻

Dean · 20 December 2024

★★★★★ 5/5

Trustpilot

Outstanding after care and technician

The Technician - Mihail, is absolutely fantastic. He is so polite and super efficient, and the quality of work is superb.I wouldnt think twice about referring him to anyone.Thank you Mihail and St Modwen.

Danielle · 20 September 2024

★★★★★ 5/5

Trustpilot

Brilliant work and finish by Rob.

We had a small brown stain start to appear in our en-suite bathroom ceiling, Rob Wainwright came and provided a great service and the finish looks as good as new. Great friendly service and really helpful. Thanks Rob.

Joe · 12 July 2024

★★★★★ 5/5

Trustpilot

Ritchie came to do some work in our…

Ritchie came to do some work in our kitchen and was very professional and did a good job . To me it seems that Ritchie is the only person that gives St Modwen a rewarding plus mark

Dr · 28 July 2024

★★★★★ 5/5

Trustpilot

Absolutely fantastic service from all…

Absolutely fantastic service from all the ladies at St.Modwens Branston, they have been nothing but supportive of my self & my partner in buying our new home.Jenny especially has guided us through step by step and physically cannot do more for us if she tried, I highly recommend. Thank you to all the team especially Jenny & Olivia, you’ve made something stressful feel like a breeze

Abby-Gayle · 30 May 2022

★★★★★ 5/5

Trustpilot

Had some snagging completed by Callum…

Had some snagging completed by Callum in December and January he is reliable punctual efficient tidy polite and friendly. Very good all round tradesman. Thank you Callum.St modwen customer service have been very good in communicating and also in arranging snags to be fixed. Thank you

Denise · 1 February 2024

★★★★★ 1/5

Trustpilot

So emailed you still no reply and a…

So emailed you still no reply and a blocked toilet..

Jemaine · 26 August 2026

★★★★★ 5/5

Trustpilot

Many thanks to Callum and John

Callum and John have both given consistently excellent service whenever they have visited my mother's apartment. Callum first visited shortly after Mum moved in, addressing a problem with her shower. He identified the cause of the problem, treated it and was very kind and helpful in explaining how to prevent the problem recurring. Recently Callum and John visited to mend a broken balcony roof. They worked conscientiously and efficiently and were extremely helpful. They even noticed that the glass in Mum's balcony had changed position and took the time to correct it. All in all, they could not have been kinder or more professional.

M · 7 October 2024

★★★★★ 5/5

Trustpilot

Ritchie who works for st modwen is top…

Ritchie who works for st modwen is top class. He’s done all our snags in our house and gone above and beyond to help us with house problems. Best tradesman onsite, thanks Ritchie 👌🏻ThanksSam and lucy

Sam · 30 July 2024

★★★★★ 1/5

Trustpilot

USELESS CUSTOMER SERVICE

Customer services are horrible. Never call to say the technicians aren't coming. No text, no email nor a call. Useless. Worst ever service as they can't even update their customers. Do not buy from this cowboy building company. Garbage service all around. Actually no service at all just headaches and wasted time. Do not waste your money and go buy from another company. These take your money and laugh in your face. THE WORST SERVICE I HAVE EVER COME ACROSS!! Get better service from an Indian call centre!

Baljeet · 1 October 2024

★★★★★ 5/5

Trustpilot

Amazing Aftercare Service done by John

We really appreciate the exceptional service John provided with the snags we encountered. We cannot thank him enough for a job well done! 👏

Joe · 11 May 2026

★★★★★ 5/5

Trustpilot

Matt Thorpe was very friendly and…

Matt Thorpe was very friendly and helpful . Did a very great job while putting up my blinds and house number thanks so much Matt much appreciated

Dee · 5 December 2024

★★★★★ 5/5

Trustpilot

Very impressive

We visited the Seaham Village development recently and met with Elaine. A great experience, she was so helpful and answered all of our questions. The show home is stunning!

Paulo · 31 March 2026

★★★★★ 5/5

Trustpilot

We bought a new build on the Heathy…

We bought a new build on the Heathy Wood estate, ST Modwen's provided us with Richie as a general handyman / Snag man to complete our 7-day snags list.Richie was fantastic, Honest, and reliable, if he said we would do something it was done.

Anon · 2 February 2024

★★★★★ 5/5

Trustpilot

Amazing Journey

This is an amazing moment which I need to share when our family finally done my home completion yesterday. I come from Hong Kong and we are the first time buyer in UK. A professional sales team and a great helpful project team which make me feel like my hometown. St Modwen is a great and efficient builder, Even we face a lot of troubles and problems of my new house, They are patient and kindness to solve the way, I need to special thanks to sales team Aaron/Jayne/Caroline . They are super perfect team and the best .

Susan · 8 September 2024