St Modwen Homes reviews

★★★★★ 5/5

Trustpilot

Our journey with St Modwen Homes

Our journey with St Modwen Homes, Snibston Mill, from the initial contact with them until we moved in last week, has been a pleasure. Kyle, Ellis, and Lee were so helpful and understanding. Every contact we made with them from the first visit to this site until now is unforgettable. The whole team is absolutely fantastic. Even after we moved in, Ellis has made a couple of visits to make sure we are OK and settling in well. Kyle was very friendly, professional, and helpful in every step of our journey to our first home; he was always there for us. Ellis and Lee were also very friendly and professional; they took an extra effort to make sure everything was perfect. We felt like the whole team is really enjoying their job and giving their best to make sure all their customers are 100% happy and satisfied with their service.

MILAN · 18 December 2024

★★★★★ 5/5

Trustpilot

Thank you for going an extra mile

Just wanted to thank St. Modwen Homes, and specifically Matt and Lee for going an extra mile and reducing my doors in height. I recently moved into my new home and decided to do the flooring myself. I realised the gap between the floors and doors is too narrow. St. Modwen kindly offered to adjust the height of my doors. We agreed on the date. Matt and Lee were extremely polite and efficient, completed the job swiftly and left the place clean. They even allowed for the thickness of door thresholds which I hadn't taken into account myself! Many thanks for being so helpful and accomodating!

Wanda · 17 December 2024

★★★★★ 5/5

Trustpilot

Snibston mill

From the day we walked into the office at Snibston Mill, to when we moved in, Kyle has been amazing, He has made our journey unforgettable. He is always friendly, helpful, supportive, proactive, nothing has ever been to much trouble for him. Kyle always kept us in the loop with the development of the house, which made the process a lot smoother and less stressful. He really is a credit to the company! The whole team have been brilliant, everyone is always very friendly and helpful. We are grateful for all that Ellis and his team have done, always there to answer any questions we had and ensuring our minor snags and gate issues were sorted out efficiently. We are very impressed! Everyone is always happy to help. We absolutely love our new st Modwen home!

Amy · 13 December 2024

★★★★★ 5/5

Trustpilot

Technician Richie and Mihail has done…

Technician Richie and Mihail has done an excellent job in rectifying all the issues we had with our house. They painted where needed to be done and replace things that needed to be done with care and consideration. They went the extra mile to make sure we were satisfied with the work being done and always very respectful and polite. I give them a full 5 star rating for the job they done and made our home to the standard what we expected.Thank you Richie and Mihail

Mohammad · 5 December 2024

★★★★★ 5/5

Trustpilot

First Time Home Owner

I am so happy in my St Modwen's home, the whole experience from start to finish has been really good. The after care I have and continue to receive from Josh the Customer Service Manager is exemplary, he has gone above and beyond to help me settle in my new home. I am a first time buyer and was a bit nervous about the responsibility of owning a house but Josh has made it so easy, nothing is too much trouble for him and it is evident that he really cares about the customers. Thank you Josh!!

Cleo · 5 December 2024

★★★★★ 5/5

Trustpilot

16 months later and the customer service continues to impress me

I am quickly approaching the 16 month mark since moving into my St Modwen new build in Glan Llyn, and I just want to say a big thank you to Josh and team from customer services who continue to be supportive and helpful in every way even to this day. After moving in to my house in Aug ‘23 I was impressed with how quickly Josh and team helped and responded with small snags that I picked up in the first few weeks. I did not however expect the level of support and service to continue consistently past the one year mark. I couldn’t thank the team enough, and will continue to recommend St Modwens based on the customer service alone!

Bethan · 3 December 2024

★★★★★ 4/5

Trustpilot

Our first home in the UK and 5 stars to Richie

We moved in in July 23. There were 100+ snags found by the home inspector we hired whilst most of them were medium/minor severity except there were a few made us slightly worried. Over 60% and 85% got fixed in 3 and 6 months respectively which we were happy with and had an expectation all could be fixed in next 2 to 3 months.1 star was taken away as some items are remain outstanding e.g. scratches found on Keylite window, broken corner tiles on top of garage, investigation results against NHBC standard of bowed and tilt walls even we followed up with customer service for a few times, no further update from them over months. This experience made us a bit disappointed and frustrated of keep chasing up. That said, I'd happy to give a 5 stars rating to Richie - the technician from St Modwen, who fixed many snags for us even some of them were not in the snag list. He is friendly to share his DIY experiences and gave us some advices. We appreciated his great work.Overall we are happy about our new home. Just to share our experiences to manage potential buyers expectations. To be fair I guess our experience may happen even with other developers.

Geoff · 3 December 2024

★★★★★ 5/5

Trustpilot

Thank you

From our very first meeting Alison at Collier Fields has been understanding, transparent and nothing but supportive throughout the initial reservation process. Available and on hand to answer any questions that arise.

Fiona · 15 April 2026

★★★★★ 5/5

Trustpilot

We had the pleasure of having Robert

We had the pleasure of having Robert, a home technician from St. Modwen, and we couldn’t be more impressed. Robert is incredibly meticulous and has a keen eye for fine details, ensuring that every aspect of his work is completed to the highest standard. He approached each task with care and professionalism, leaving no corner overlooked.His dedication and pride in his work truly stand out, and it was a joy to see someone so committed to delivering excellent results. Thank you, Robert, for your hard work and exceptional service. Highly recommended!

Mostafa · 1 December 2024

★★★★★ 5/5

Trustpilot

My experience

My experience, it was wonderful buying our first home with St. Modwen homes , Kyle was great 👍, his communication excellent 👏, can't wait to buy our 2nd home from St. Modwen homes. Really appreciate the wonderful gestures and customer care towards buying our first home.

Edward · 15 December 2025

★★★★★ 5/5

Trustpilot

Carl is exceptional at his job

Kyle is exceptional at his job, very friendly and supportive. I cannot say much about his professionalism. I will highly and sincerely recommend him and the company (ST. MODWEN) to everyone.

John · 18 April 2026

★★★★★ 5/5

Trustpilot

Wonderfull service from St.Modwen team

I had some small maintenance issues over the past weeks which was attended by St.Modwen.I have to say the service done by Richie was outstanding. Very professional and a great and neat job .I would recommend him to anyone having any maintenance issue. Also another person i would like to mention is Raphael who is our customer service manager.He has always been very proactive to any issue i have raised and made sure all the issues are attended very swiftly.Thanks to Richie,Raphael and St.Modwen for the wonderful service they have been providing.

Priyesh · 9 November 2024

★★★★★ 5/5

Trustpilot

Can’t Fault St Modwen’s Meon Vale

I moved into a St Modwen home last week and I am so delighted both with the quality of the house and finish and with the amazing St Modwen team at Meon Vale who could not have been more helpful, courteous or proactive. Mercedes the Sales Consultant was so supportive in helping me with the buying process and then Will and Dan from the site team have been absolutely amazing; any small issue is immediately responded to and nothing is too much trouble for them. I am a single parent and I have found it so reassuring to have them around checking up on me to make sure everything is ok. I feel really looked after and it has given me great peace of mind to know they are a just a phone call away if anything comes up. Genuinely I am so grateful to them for making moving into our new fabulous home such a positive experience and I would highly recommend St Modwen’s to anyone looking for a well-designed, well-finished home with an outstanding after care team to look after you. Hats off to Mercedes, Will and Dan for an amazing job. So happy in my St Modwen’s home!

Ms · 8 November 2024

★★★★★ 5/5

Trustpilot

It's been almost 5 months since taking…

It's been almost 5 months since taking the keys to my new home and all has gone well. Obviously with new builds there will be snags to be expected. I have been assigned Dan as customer service manager. To date Dan has been excellent and very prompt with communication. All my snags are being put right and Lee the technicians have worked around my schedule. On a personal level I do recognise Dan in his professional capacity, however I also consider him as a friend all down to his likeable personality and assurance in getting things put right. I am very confident all snags will be made good and I will continue to enjoy my new home well into the future. Thanks St Modwen.

Lucean · 7 November 2024

★★★★★ 5/5

Trustpilot

I dealt with June at the new St Modwen…

I dealt with June at the new St Modwen Homes at Shawfair in Scotland. She was very knowledgeable, answered all my questions, showed me around the show home and made me feel very comfortable Beautiful homes and spec, highly recommended

Samantha · 18 September 2026

★★★★★ 1/5

Trustpilot

What you buy is below standard

At the start they do everything for you but we have had so many problems with ensuites leaking, family bathroom leaking and best of all a cracked newel post that is our responsibility to fix. We have been in the house 4 months. The site manager Steve was fantastic but once it gets passed to after sales its an absolute joke. They come to fix problems and cause more damage. They couldnt even do the snags that were listed in the photos- they did the wrong room. I would be careful of purchasing a st modwens home in Meon Vale.

Amit · 5 November 2024

★★★★★ 1/5

Trustpilot

Sub-standard workmanship/customer service

I’ve lived at St. Modwen Homes estate in Hendrefoilan Swansea since August 2020.During this time I have experienced all manner of inconveniences: 1. sharing the area with a large contingent of students who treated the place like their late night/early morning playground, often verbally abusing residents when confronted to be considerate, 2. a building site with dust storms swirling around, trucks rumbling up and down the road, a terrific amount of noise and giving a management company the go-ahead to start charging a service charge for non-existent facilities! Everything is coated with dust, in dry weather you couldn’t hang clothes on the line because of the dust. I think the residents should be compensated for the inconvenience suffered, not the residents be charged for living here!The houses are well designed, but the workmanship is very poor. I’ve had to nag customer service very hard to get anything done and even when it gets done, often the standard is very poor. Take my recent experience with a new retaining wall built at the back of my house. No they couldn’t build it first time around, they tacked on fences to an existing old wall and then decided to come back to build a proper retaining wall. This meant cordoning off the back of the garden supposedly for a couple months, it took at least 6. After heavy rainfall we experienced water gushing though an expansion joint in the wall which they had not sealed. They came and sealed it quickly, but they couldn’t even do that right, they left holes which during more recent heavy rain allowed water to pour through the wall flooding my garden again!If you speak to anybody on my road, they will paint the same picture, one neighbour had a shower which poured water all over the downstairs because the waste was not connected, another they hadn’t connected their sewage waste to the mains. Can you imagine the stink! Stone work falling off, damaging vehicles. I had a piece of wood which had been disposed of in my en-suite toilet stopping it from flushing. There are too many things to mention.Think twice before you buy! Nicely designed houses, terrible workmanship, don’t care about their customers, just want your money!

Robert · 18 October 2024

★★★★★ 5/5

Trustpilot

Kyle is a very good person and he give…

Kyle is a very good person and he give us the best treatment, his customer services is topnotch. I can’t wait to move in🍷

Damilola · 23 May 2026

★★★★★ 1/5

Trustpilot

Issues with fitting substandard Moores kitchens…

The issues I have are the Moores kitchens that they fit. I have a 5 year old house on the Egstow Park Estate and the doors are peeling on our kitchen; every door has delamination to varying degrees. On four of them, the lamination is completely unstuck . I have contacted St Modwens who aren't interested and also Moores , who aren't interested. We are having to fit a new kitchen at our considerable expense. The worrying thing is, Moores have a dreadful reputation on trustpilot & I have been told by many homeowners on our estate alone that they are having the same issues as us with peeling doors and are having to replace their relatively new kitchens. I have also been told that this is a country wide known issue Why is St Modwens allowing shoddy quality products in their homes and charging a small fortune for them ?

Kay · 15 October 2024

★★★★★ 4/5

Trustpilot

Aaron & Jayne - Your Support Made Our Home-Buying Experience Effortless

I wanted to take a moment to share my appreciation for the exceptional experience we had working with both of you during our home-buying journey. Aaron, from the very beginning during the Show Home Tour to the final Key Hand-over, you were with us every step of the way. As a first-time buyer, I had a lot of questions, and you took the time to answer them with great patience, making the entire process much smoother.Jayne, your friendliness and support were equally invaluable. You went above and beyond, even stepping in to communicate with the solicitors when we couldn’t reach them. Honestly, I found myself interacting with you both more than with the solicitors themselves, and it was such a relief to have that level of communication and support.Thanks to both of you, the journey was hassle-free, and I’m very grateful for all your hard work.Overall, I would definitely recommend St. Modwen Homes (West Works) to others. The quality of materials used in the construction and the care that went into delivering such a well-packaged home really stands out. The only reason I’ve given 4 stars instead of 5 is due to a couple of minor things I noticed after moving in, but did not report yet.Once again, thank you for everything!

Satish · 15 October 2024

★★★★★ 4/5

Trustpilot

Improving Customer Support Services

From my experiences with the St Modwen Customer Support Team over the last year & half, things have definitely improved. Whereas it took literally months to get a problem solved (hence the 4 stars not 5), now it only takes a few (necessary) weeks.I've had the pleasure of dealing with the highly-efficient, responsive and effective Elaine Cliffe who got our requests sorted. Her team have also checked in with us during the work to ensure things have been done to our satisfaction.The team who came to the house to get the issues resolved during the past few months have been polite, informative and efficient.In particular Callum who came to do an internal fix and was professional, helpful, listened well, did the job perfectly and left not mess!The final part of the job was completed this past week and Robert too was professional, informative, maintained a tidy work situation for the 3 days of his visit and completed the job wonderfully.A super team now doing a great job. Thank you all!

Sara · 12 October 2024

★★★★★ 1/5

Trustpilot

Heathy wood - No GP, No school, have to pay to pick up litter from Amazon drivers and over 200 snags

There will be no GP and no school so don't let sales team tell you otherwise. St Modwen won’t quality check your home, I’ve had over 250 snags and counting, after 20 months I still have issues! Serious snags I pointed out before completion weren’t fixed, such as an out of tolerance bump in the floor, a non straight shower screen and a horrendous paint job. The painting and plastering must have been done by someone visually impaired. I have never seen such awful skirting, it’s not been sanded and there’s paint drip marks everywhere. Finally after 20 months they have repainted a lot of the house but the painters pulled my tumble dryer out and scratched my floor. St Modwen is refusing to repair the floor, blaming it on me when it was clearly caused by the mat being pulled back and the tumble dryer being dragged across the floor. It's a huge fresh white scratch, if it wasn't fresh it wouldn't be white. As of 26/03/24 I still have issues outstanding and still waiting for the painting to be sorted (almost 16 months since completion).

As of 24/01/24 I have 3 formal complaints outstanding, which I have just escalated to stage 3 because they are in breach of their own complaints procedure and have not responded to stage 1 or 2.

There was no proper handover from the initial 7 days post completion manager to the customer service team, it only happened because I kept chasing and asking what was going on.

Manipulating their reviews by asking residents to review the tradesman who sort the snagging issues!

Carpenters sent to investigate creaky floors have ruined my carpet underlay by gluing the floor and not waiting for it to dry, the foam or glue or whatever they have used has then bubbled up and stuck to the underlay causing bumps in the floor. Lifting carpet has then torn all the underlay, so yet another issue to be fixed.

You will have to manage St Modwen with countless emails, prepare to spend a lot of your time chasing them and being available for contractors, many of whom won’t turn up, or who will turn up late and then distract you whilst you’re on work calls.

I completed on December 2022 and I still have outstanding issues, how they got the title of 5* house builder I will never understand.

They forgot to build a wall between mine and my neighbours properties, the workman that turned up to sort it thought it was OK to smoke on our driveway and leave their cigarette butts behind, either on the driveway or in our recycle bin. It took 3 emails to previous customer service manager to get a response and then he just gave a lukewarm ‘sorry’, with absolutely no accountability. Previous customer service manager then suddenly disappeared and reappeared on Emmerdale so no wonder why he couldn’t be bothered to do his job, he was never interested in customer service and it makes you wonder who St Modwen is employing!

Ruined our garden with the wrong levels and then took months to sort it out, having closed it as no issue initially. The garden was all bumpy and so the turf had to be removed, the soil levelled and then the turf put back, it's now all dead. How can a company get away with this? I’m not the only plot this has happened to, there has been a complete lack of oversight by St Modwen on any of the work their contractors are doing.

Bathroom ceiling had to be taken down and rebuilt as it was out of tolerance, contractor damaged my toilet flush and I had to argue to get it replaced, I'm currently waiting on this.

Make sure you keep a copy of sales spec as wrong spec items have been put in plots e.g. Wrong staircase.

Failed to install a piece of equipment that stops the draught coming from outside into the kitchen via the extractor. Initially the 7 day checks manager did his utmost to avoid looking into the issue, only when I got someone from customer service was I able to get it investigated, sure enough the equipment was missing but it took me weeks and weeks of calling to get it sorted, this should not have been my job to do, it should have been St Modwen but they never proactively manage anything.

Countless problems with scratched windows and patio doors not adjusted properly so draughts are present. Front door not installed straight, now on 3rd or 4th visit and glaze tech have sent St Modwen a report but I’ve heard nothing further so this will no doubt be another issue to chase up!

They have made what should have been a happy time in our lives, very stressful.

I have wasted so much time dealing with this company and haven’t had any compensation at all! It’s sickening to think that you given them hundreds of thousands of pounds and expect a quality home but this is not what you get. They have given compensation and good will gestures to other buyers who have also had countless problems but not to me, it’s disgusting. The amount of time I have spent dealing with them, they should owe me hundreds of pounds

Kara · 18 September 2024

★★★★★ 5/5

Trustpilot

Snibston Mill - Kyle

My wife convinced me to check out St. Modwen Homes at Coalville. First, I was reluctant but then, after much persuasion, I gave in. Drove down to Snibston Mill and was welcomed by Kyle. Such a a great gentleman. We literally was with him all day trying to get an DIP, reservations and all other paperwork done. Kyle was so helpful, very patient, took us through everything we needed to know, showed us around the development and even helped us to get better offers. I’ve visited lots of development, never been so treated like the way Kyle. Man knows his stuff and made sure we got to the point where he was certain that we were good to go with the desired property. Man’s really great at what he does. I believe we’re going to have a smooth journey with St. Modwen homes all thanks to Kyle at Snibston Mill. I totally recommend!

Fateru · 7 September 2024

★★★★★ 5/5

Trustpilot

Excellent Handyman Services from Richie

Outstanding HandymanRichie did an amazing job fixing various issues around my home. He was professional, efficient, and his work was top-notch.His attention to detail was impeccable, as he successfully identified and addressed underlying mould issues with the skirtings. He also did a fantastic job redoing the silicone around the house, ensuring a neat and professional finish. Additionally, Richie's skill in patching wall holes and painting was evident in the flawless results.I was particularly impressed with Richie's professionalism and efficiency. He arrived on time, communicated clearly throughout the process, and completed the tasks within the agreed-upon timeframe. His expertise and dedication were truly commendable.I would not hesitate to recommend Richie's services to anyone in need of a reliable and skilled handyman. Thank you for your excellent work, Richie!

AB · 26 August 2024