1/5
TrustpilotAvoid at any cost
Please avoid this agent at any cost. We had the most traumatising experience after the tenancy check out with several false claims made. Totally unprofessional.
Trusted Agent profile · Gloucestershire
R A Bennett and Partners Gloucestershire reviews
★★★★★
223 reviews across 2 platforms
7 - 9, Bath Road, Cheltenham, Gloucestershire, GL53 7HG
R A Bennett and Partners's office in Gloucestershire, at 7 - 9, is rated 4.2 out of 5 across 223 reviews on two platforms, including 163 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards R A Bennett and Partners won in 2026.
Awards
The Trusted Agent 2026 results for R A Bennett and Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Gloucestershire office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleWe had efficient and quick service when needing a probate valuation. Very polite and helpful staff (Simeon Axon)
Agent replied · 15 June 2024
Thank you for your excellent 5* review Rachel Reilly. Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie and her team were excellent in helping us in our recent purchase. Thank you!
5/5
GoogleBennett’s have been great at dealing with issues we have had with our flat that we rent out. A professional and friendly approach. Always ready to help and provide advice.
Agent replied · 15 June 2024
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
1/5
TrustpilotDo they want to sell houses?
I tried to book a viewing via this company’s Stratford office today. I seriously wonder if they actually had the property to view. If they do, they are letting down their sellers badly. We are cash buyers and, whilst I appreciate they need to make sure we have funds, their off hand and intrusive questioning was annoying and inappropriate. As house buyers we will take our custom elsewhere.
4/5
TrustpilotI feel supported very well by Jessica…
I feel supported very well by Jessica who has checked in on me and has been kind and helpful about my situation and my rental journey.
1/5
TrustpilotLandlords find another managing and letting agent
I have been a Landlord for over 25 years and my experience with R A Bennett as managing and letting agents has been very disappointing. They are not very responsive to emails and seem to have too many people handling different aspects of the end to end process. They have arranged for repairs where they have not chosen the best contractors so that same work or repair has been done multiple times. The last two tenants they found were awful and I am required to spend thousands in repairs and redecorating costs.
5/5
GoogleShaun Jones helped us with our mortgage and sorted a really good deal. We had loads of conversations and we made changes and he was happy and supportive throughout. Really good to deal with and would highly recommend!
Agent replied · 15 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotChloe is responsive and efficient
Chloe is responsive and efficient. Far better than any other agent I have dealt with at any other agency. Most agencies have closed during covid and don’t bother returning calls!
5/5
GoogleSiân, Jasmine and Eloise in the lettings team have been superb in renting my property. Would highly recommend to all landlords. The best letting agent in Cheltenham
Agent replied · 15 June 2024
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotPlease do not take property from RA…
Please do not take property from RA Bennet. They will go above and beyond prior to the home being rented out. Carefully read the agreement, paying particular attention to the small print. They are famously pricey and have a lot of hidden expenses. I'm shocked. They are pilfering from regular tenants.
5/5
GooglePositive: Professionalism, Quality, Responsiveness To staff in both Lettings & Sales, a big thank you for your excellent support. Everyone always responded in a timely manner & i have no hesitation in certainly recommend this agent.
Agent replied · 15 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
TrustpilotBroadway Branch - Excellence in Professionalism and Knowledge
We currently live approx. 1.5 hours away from Broadway and wish to find our forever home there, or the surrounding villages.
5/5
GoogleEllie was an absolute pleasure to work with, promptly finding us a new tenant for our bungalow and keeping us fully informed throughout the process. Ellie is a true professional.
5/5
GoogleSophie and the gang were extremely helpful in the sale of my flat which had additional complications. They were quick to chase up solicitors and were proactive in taking measure to speed up the resolution of issues.PositiveResponsiveness, Professionalism
Agent replied · 15 June 2024
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
1/5
TrustpilotTenants please beware!!!!
Tenants please beware!!!!! Do not use. Incompetent letting agents who don't return phone calls and emails. Have to be chased for everything. Had to do my own repairs in the end and now have lost half my deposit. Replaced broken blinds so that I had privacy whilst a tenant put back originals when I left and now have been charged hundreds of pounds for replacing them and for leaving a waterbutt in the garden!!!!!!!!! which I thought might be useful for the next tenant and which I offered to remove if new tenants didn't want it. Also have been accused of causing a small amount of ceiling paint to peel from the ceiling in the bathroom - no extractor fan in bathroom - after 18 months - wear and tear. Their property manager in Leamington claims to never visit properties himself - that says it all for you doesn't it?! They quite clearly favour dishonest landlords (and landladies!) because they obviously only care about their business. THEY DO NOT CARE ABOUT TENANTS - YOU HAVE BEEN WARNED
5/5
GoogleSophie worked so hard during a very busy period for estate agents before the stamp duty fees changed. She was very kind to my mother who was moving and her energy levels were immense.
Agent replied · 15 June 2024
Many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations
1/5
TrustpilotCowboys
My elderly mother (who suffers with dementia) contacted them for a valuation. They visited the property and promptly put it on the market WITHOUT HER PERMISSION. Apart from the fact that this is illegal, it is completely unethical and I’m disgusted that they are prepared to pull the wool over the eyes of a vulnerable old lady. I have been trying to get them to take it off the market for the last week and they are refusing point blank. As the other reviewer said, they are a bunch of cowboys.
5/5
GoogleImpressed with service, very pleased with the professionalism and swift response from India.
Agent replied · 15 June 2024
Jane, it’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleVery helpful as a first time renter
Agent replied · 15 June 2024
Thank you for taking the time to leave us your 5* review Jacob! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotDysfunctional with no complaints system
This Estate Agent does careful market appraisals but the offers rarely match the market value and communication is generally poor (mainly phone) and the complaints system non-existent.
5/5
GoogleJust sold a house through them, excellent service and great communication all the way through.
Agent replied · 15 June 2024
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleQuick and efficient letting service All good 👍 …
Agent replied · 15 June 2024
Thank you for taking the time to leave us your 5* review David Tutt! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
4/5
GoogleBought a place at Brockhampton Park last week. I found the staff to be very helpful and responsive. Much appreciated
Agent replied · 15 June 2024
Thank you for your review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about R A Bennett and Partners Gloucestershire
Has R A Bennett and Partners won any awards?
Yes. In The Trusted Agent 2026 awards: R A Bennett and Partners, Cheltenham won Gold; R A Bennett and Partners, Stratford upon Avon won Platinum; R A Bennett and Partners, Leamington Spa won Platinum; R A Bennett and Partners, Warwick won Trusted Agent; R A Bennett and Partners, Worcester won Trusted Agent.
