Trusted Agent profile · Cheltenham
★★★★★
222 reviews across 2 platforms
7 - 9, Bath Road, Cheltenham, GL53 7HG
Part of R. A. Bennett & Partners, see every office.
R A Bennett and Partners's office in Cheltenham, at 7 - 9, is rated 4.2 out of 5 across 222 reviews on two platforms, including 163 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards R A Bennett and Partners won in 2026.
Tell us what you need and we'll put you in touch. R A Bennett and Partners hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
The Trusted Agent 2026 results for R A Bennett and Partners, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleEllie from the Lettings dept in the Cheltenham branch couldn’t have been more helpful, always very quick to respond to our emails, found a tenant quickly and moved in within a week of showing the flat. Fully recommend Ellie and the team when looking for an agent to deal with your letting. Very professional and friendly.PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleSophie was absolutely incredible. She supported us fully with our hunt for a house and went that extra mile to help us understand the process as first time buyers. We were so impressed by her that we have already discussed contacting her in the future when we eventually move on from our current home. Thanks for everything Sophie!PositiveResponsiveness, Professionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI really appreciated Daniel and manager, Kate, to follow up my property buying. On this buying process, it had a little difficulty but they consistently deal with the obstacles. Brilliant work.
Thank you for your kind words! We are dedicated to providing excellent service and are glad that Daniel and Kate were able to assist you with your property buying process. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWe were away whilst the tenant was moving in and had a few issues with the tenant and need to find another one. Both Jasmine and Ellouise were brilliant, they just sorted everything for us without a problem. I couldn't recommend them higher
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleI had a pleasant experience with the team during my renting process. India was always happy to help and very efficient in providing any guidance and information that I needed.
Ada Adigwe many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotExceptional Service
I cannot give a high enough rating for Emma and her team. Professional from the start. They have always been very polite and calming, even when things were a bit tough!!!. Emma worked tirelessly, even on her days off she was always there, she has been fantastic and gone over and above to get done before Christmas deadline. Thank you so much to you all. Merry Christmas.
5/5
GoogleWe recently dealt with a rental property through your company. Jessica, Ellouise and Terri were at all times professional, friendly and patient. My queries were addressed immediately and I was so impressed that even though an overseas party was involved the procedure ran smoothly. Well done and thank you.
5/5
GoogleThe team at RA Bennet were fantastic. My sale was not as straightforward as it should/could have been (not down to the agents). The fact that we reached a successful conclusion is down in no small measure to the efforts of Sophie and Kristina. Thank you!PositiveResponsiveness, Professionalism
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleRented and sold with RA Bennetts all the staff were great. For renting out the property Ellie was brilliant and helping get set up and finding tenants. When selling Oliver, Sophie and Kristina couldn't have been more helpful, reassuring and patient! Would definitely recommend them to others.
Hi Sally! Thanks so much for this great review. Both our dedicated Sales and Lettings team really do appreciate your feedback and kind words. Graham - Customer Relations
5/5
GoogleThe team at R A Bennett have been amazing on our recent sale. Professional, organised, courteous, so lovely to work with. Shout out to Sophie Harkness particularly who always kept us up to date with any viewings and once the sale was confirmed kept us updated. Would definitely recommend them in the future.
Thanks for the wonderful 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleFabulous experience with RA Bennetts. I dealt with India and Ellouise and both were always so friendly, cheerful, polite and helpful. Excellent customer services. Five stars.
Thank you Emma for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleDue to bereavement we had to sell my parent home. During this tough time we were expertly guided through the best way to maximise the price within the shortest timescales. Krystina and her team were always available and delivered an exemplary service. I would highly recommend.
Hi Matt, thanks so much for this lovely 5* review. Best wishes, Graham - Customer Relations
5/5
GoogleI just wanted to mention what a fabulous job made Izabel at the Cheltenham branch did when it came to buy my house. Izabel was extremely good with her job. Thank you
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAVOID AT ALL COSTS
We used RA Bennet to let our property and fully manage it- what a mistake! They withheld our rent, told us on the phone that the tenants hadn't paid rent which was completely untrue. They had been telling us (landlords) that tenants wouldn't answer the phone to arrange repairs and had been telling the tenants that we as landlords would not pay for the repairs! We now manage the property ourselves and it is much less stress and communication is so much easier. Landlords - manage the property yourself this company only make life harder and make your tenants think you are a terrible landlord. Tenants - beware this company will lie about you to landlords and get you a terrible reputation.
5/5
TrustpilotWe recently sold a property in Broadway…
We recently sold a property in Broadway through R A Bennet it was a difficult sale but made much easier with Emily and her communication, professionalism, and patience
4/5
GoogleI would like to thank Kristina for her help and support with my recent purchase. Ask for her personal involvement at the beginning of the process as she is professional, reliable and friendly.
Many thanks for the fantastic review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAppalling Experience with Cheltenham Branch
Appalling estate agent. Would not recommend. Went to view a house and they forgot the key, then we rearranged and they forgot the appointment and then tried to push us back further to view the house when we were first to view it originally! Then when we went in for a mortgage advisor appointment there, they were discussing the house we had put an offer on in front of us and saying “it’s estimated value of what they can get if it’s done up”and then booking a viewing for another client after having that conversation in front of us! They then never phoned us to tell other people have bided on the house until we phoned them and it was too late to counter offer. Then we never heard anything until they sold it. DO NOT RECOMMEND SO UNPROFESSIONAL!!
5/5
GoogleLovely experience with all of the team, especially Simeon. Great communication and really efficient. Would recommend to anyone.
Thank you for your amazing 5* review and recommendation ella lewis. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotEvesham branch ignores requests
Evesham branch constantly sending me details of wrong type of houses, even though I have emailed them 6 times, spoken to them on the phone and unsubscribed from marketing, but still they send me wrong types of houses. I’ve been told branches are targeted to send so many emails, make so many calls etc a week, so basically they are just spamming their customer base. Ended up blocking their account to spam folder. Would suggest anyone looking to sell a house looks elsewhere, as buyers like me avoid them.
1/5
GoogleI had a virtual viewing via WhatsApp booked in. They did not call on date or time of viewing. I emailed to query what the issue may be. I telephoned on the Monday at least 6 times and left 3 voicemails. No one gave me the courtesy of a response. Or returned any of my calls. How can a company operate like this. Farcical to be frank and clearly do not give two hoots about reputation or their business. Embarrassing
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleThey great and staffs are awesome
Thank you for your positive feedback! We're so glad to hear that you enjoyed your experience with us. Our staff takes pride in providing excellent service to our customers. Looking forward to seeing you again soon!Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
1/5
TrustpilotTried to look at a property
Tried to look at a property, offered two and a half days in the week, and they had noone available to show me the property. Tried with the next week, same availability, still no one available. If you are marketing your property with them, and wonder why it is not selling, it's because it is impossible to view with them!! I'd chose another agent!
5/5
GoogleHad a really good experience with Jessica, she was very competent, helpful and friendly, got things done for me extremely efficiently and was very patient when I took time to make decisions. Thank you!
Thank you for your glowing 5* review Noor. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleDealt with Shaun Jones as my mortgage advisor and would highly recommend. Thoughtful, knowledgeable, and very responsive. Gave me the confidence I needed to push through an otherwise very tough process. Plus a genuinely nice guy! Would definitely recommend.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: R A Bennett and Partners, Cheltenham won Gold; R A Bennett and Partners, Stratford upon Avon won Platinum; R A Bennett and Partners, Leamington Spa won Platinum; R A Bennett and Partners, Warwick won Trusted Agent; R A Bennett and Partners, Worcester won Trusted Agent.
Tell us what you need and we'll put you in touch. R A Bennett and Partners hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
