Taylors Estate Agents Gloucester reviews

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 1/5

Trustpilot

Time waisted and unprofessional

I had a market appraisal appointment scheduled with Taylors at the Luton branch, with Patrick assigned to attend. Unfortunately, he did not turn up to the appointment and made no effort to contact me beforehand to let me know he would not be attending. I found this completely inappropriate and highly unprofessional. What makes this even more disappointing is that this is the second time in a row this has happened. Such a lack of communication and reliability reflects very poorly on the service and has wasted my time

Julita · 23 January 2026

★★★★★ 5/5

Google

If I could give them 6 stars I would. I think that the whole team is great. I have to admit, I have not experienced better customer service for a long time. Emma was taking care of the purchase of our new home. She was on the top of her work the whole time of the process. She always responded to our phone call. If we left message she returned the call. What's unheard of during covid. Everyone seems to blame Covid for all delays. We never heared any complains from Emma. Due to covid everything was taking much longer and needed more chasing. Emma was doing a job of 5 people. She always knew what was happening in every link of the chain. It was pointless for us to chaise our solicitors.They never responded but despite lack of communication from the solicitor side she was always trying to get as much information as possible. I would choose TAYLORS for my next move again. THANK YOU.PositiveResponsiveness, Quality, Professionalism, Value

Zuzana · 26 August 2021

★★★★★ 5/5

Google

Superb service from the entire team at Taylors Quedgeley. Katy was extremely knowledgeable of the local market and advised us perfectly throughout the process. She took complete control of the transaction and fully understood our position which meant we didn't have to be involved in every decision which was a great help. Extremely responsive and always looking to find solutions to problems which naturally arise. Emma was also extremely helpful throughout and both worked tirelessly to get our sale over the line. Exactly what you want from an agent! Must use!PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 14 June 2021

★★★★★ 1/5

Google

Still waiting for an explanation and apology of failed viewing due to manager error. We confirmed an invitation to view a property. Waited 40 minutes due to someone jumping the queue (presumably with no appointment). Aborted viewing as owner had returned. Not good practise. Lack of communication is totally unprofessional and leaves potential buyers feeling unimportant and definitely unimpressed.

Heathr · 17 August 2025

★★★★★ 5/5

Google

We couldn’t have asked for more. From start to finish, Megan and Stephen were absolutely brilliant. I don’t think we’d have got through without them. Thank you guys so much.

Ally · 27 December 2024

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

The worse agency

The worse company ever expecially that one in Watford. They are absolutely useless and careless. They rent my property to a single mother who knows the trick to obtain everything free in this Country. The estate agent did the tenants game. I was not an expert in this field, because, was the first time rending my house and they took advantage of me. As estate agent should have done the best for me to protect me from scams instead they did not do anything to protect me but they only interest was money. I realised that Taylors Watford are useless puppets. The contract with the "lovely tenants" ended in November 2023 and they are still in my house. The management is going through the court to get them out. Thanks to God I rent the house with the full management and paid the insurance otherwise I would not get any payment and this would have been a disaster for me. I rent my only house, the one I was living in for a valid reason, not because of being greedy but because I needed an extra income and since December I did not receive anything into my account, though, the management send me an email that they would meet the cost of the rental. The council is also chasing me for the council tax, which obviously, I am not going to pay as I am not living in the property. Look at what a problem this agency is giving to the landlords! ! I am just disgusted of the fact that the agency should guide and protect the landlord, instead it looks like to me they only protected the tenants. I would not be surprised if the tenants tipped the agency to scam me. I will update the full story when everything ends and I will get possession of my only living place

Filomena · 14 February 2024

★★★★★ 2/5

Google

Had to talk for 10 min before getting an appointment. I arrived at the property 10 min before time. I was told the agent is stuck in traffic (potentially an accident) and no guarantee when he will arrive. I said I will wait as I travelled from Bristol to Gloucester to see just this property. So I was told, I will be informed when the agent will arrive. So I decided to go back to my car and wait on the end of the lane (50 ) mtr from the property as the locals thought we are lost and were told that is a private parking space. After few minutes I saw a black car came and left in 2 minutes. Apparently he was expecting us to stand outside in sun infront of the property, not knowing when he is coming. As I did not receive the call from the Taylors office to check the situation, I was told the agent came and did not find anyone, so he left. Almost 30 minutes after I came to the property to view. The agent nor the office had a courtesy to check with me before leaving. When I challenged this, with the individual in the office over this, I was told this was my mistake and was happy to reschedule. I feel this was unprofessional behaviour and no respect to anyone's time and effort. Will never recommend anyone to Taylors Gloucester and staffs there.

Chitta · 28 October 2024

★★★★★ 5/5

Google

Zoe has been exceptional from start to finish with our mortgage. She has been professional, kind and extremely patient with the whole process. She is very good at her job and explains everything clearly (even if you feel like you're asking stupid questions) Zoe makes you feel at ease throughout the whole process and completely dedicates herself to you. An awesome Mortgage Advisor and one we'll be using again and again without fail.

Isaac · 14 June 2021

★★★★★ 5/5

Trustpilot

Derren Cullum

I am delighted to express my utmost satisfaction with the exceptional service provided by Derren Cullum, the Marketing Manager at Taylors Bedford Branch. From the moment I engaged with Derren, his friendly demeanour immediately put me at ease, creating a positive and welcoming atmosphere. Derren's extensive knowledge was evident as he effortlessly provided all the information I required, demonstrating a profound understanding of the real estate market and its intricacies.What truly set Derren apart was his genuine commitment to ensuring I had a clear insight into how to proceed with my property-related decisions. His insightful guidance and valuable suggestions have been instrumental in shaping my approach, and I feel confident moving forward, thanks to his expert advice.Derren Cullum's professionalism, coupled with his amiable nature, made the entire experience productive and enjoyable. I am genuinely grateful for the outstanding assistance I received from Derren and would wholeheartedly recommend him to anyone seeking a knowledgeable and personable expert in the realm of real estate marketing. Taylors Bedford Branch is fortunate to have such an exemplary individual leading their marketing efforts.

Adam · 9 January 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

I am very pleased with the support what the Taylors team has provided during my house purchase. Special thanks to Magen and Steven !!

Erika · 27 December 2024

★★★★★ 5/5

Google

Thank you to all the girls in Taylor’s! You were absolutely amazing, you made my home buying experience so easy. Kept me informed and helped me with any questions and queries. I did my mortgage with Countrywide in house and this made the process so easy. Thank you to all you! Highly recommend.

Toby · 17 April 2023

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 5/5

Google

There is a lovely young lady called Zoë that works here as a mortgage & protection consultant, she is amazing! She speaks to you in easy to understand English breaking down all the legal mumbo jumbo. Even if she transferred to a branch the other side of the country I’d still contact her for her advise and knowledge!

Stu · 14 June 2022

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023

★★★★★ 5/5

Google

Can highly recommend Taylors, efficient, knowledgable always willing to help and so helpful as acting as an advocate with legal proceedings.

Samantha · 20 March 2026

★★★★★ 5/5

Google

Everyone I encountered in Kingsway branch was brilliant. Kingsway branch! You were all top top class, I’ll definitely recommend you. Also a big shoutout to Megan F and Mr King!!

Mtika · 17 April 2024

★★★★★ 1/5

Trustpilot

Taylors Cardiff Bay letting landlords down

I am one of those landlords who feel totally let down by Taylors for not informing their customers about the proposal at Victoria Wharf to ascertain support for RTM. If my wife wasn't on Facebook, we would have no idea that such an important change was being considered. I've emailed Taylors three times, and phoned them twice and have yet to get a response from anyone. First call, no answer, second call no answer, left voicemail requesting a call back. That was four days ago, and still no response. Not only are they failing their customers by not informing them of this proposed fundamental change to how our apartments are managed, they are also displaying a shocking level of customer service and complete disregard in not responding to enquiries on this matter.

Nigel · 20 September 2022

★★★★★ 5/5

Trustpilot

Northampton branch is one of the best…

Northampton branch is one of the best estate agents out there. The sales team know exactly what they are doing. Their service has always been very flexible,friendly and professional from start to finish. You simply can't ask for anything more. Thank you 😊 🙏

Rahel · 26 April 2026

★★★★★ 1/5

Trustpilot

Worst management and money eaters

Worst management and money eaters, fake, scam, plesse avoid Stevenage taylors. I have given my property to let and manage to Stevenage Taylors, oh my God, they looted me almost every now and then. Many hidden charges and when I ask to end the contract they asking me £720 and 6 months notice. This is absolute loot. Now Iam end up with nowhere, I may go legal action against them. Same thing their sales team did to me when I put my property for sale last year which they signed trapped me and signed solo contract. Finally they did not sold the property and because of solo contract, i stuck with Taylors. This is illegal. They have many hidden charges mentioned in the tiny words in contract which nobody reads and they just taking advantage of that. Their manager in stevenage office is so rude, and he literally shouting on the call and didn't even listen to me. As a owner of the property, I gave them business but they don't care, they just finding ways to grab money from you. Every now and then their management company send email to ask money to do some work in the property. Literally I'm spending more money than getting rental income because of choosing such scam estate agent.Please avoid this agent. There are many other good property agents around.

Mukesh · 24 May 2025