Taylors Estate Agents Gloucester reviews

★★★★★ 5/5

Google

We spent over six months looking for a house and had the opportunity to try several estate agencies. Without a doubt, this was the best one among the five agencies we tried. Stephen was consistently professional, responsive, and thorough in answering all our questions, something we didn’t always find elsewhere, where queries were sometimes forgotten or answered vaguely. Emma was also brilliant. We experienced delays with our conveyancer, but she went above and beyond by offering guidance and even following up with them directly on our behalf. Buying a house can be an exhausting process, but their support made it much smoother and less stressful. We’re truly grateful for their help and wouldn’t hesitate to recommend them. This business definitely deserves five stars.

Claudia · 3 April 2026

★★★★★ 4/5

Google

Taylors estate agents in kingways are brilliant, Emma you is the manager to steve who showed me my house which I have now brought. Both were very helpful and were there if I needed any questions answered. One thing about Emma the manager is was awesome letting me come in for a chat and print off paperwork for me, she went beyond the call of duty for me and I really appreciate that from her thank you. You all are the best. From Philip Baker

Philip · 17 December 2025

★★★★★ 5/5

Google

After a bumpy start with the sale of my house, I was allocated Emma Hassey as the estate agent in charge of finalising the sale. She has been kind, caring, patient and professional. But not least, human! She understood the worries and supported throughout the process. I have never known an estate agent go so above and beyond and I am so grateful for her to have dealt with my case! Thank you Emma!

Abigail · 17 December 2025

★★★★★ 5/5

Google

Working with Emma and Steven was awesome, Emma would always make follow ups and feedback, everyday and every step of the process she was updating. She would mount pressure where needed to see things moving fast and smooth, she is such a dedicated person to her work.

Kudakwashe · 17 December 2025

★★★★★ 5/5

Google

Emma has given fantastic support during the sale of my house. She has kept me updated at every point and put pressure on the solicitors when needed to keep everything running smoothly. I would definitely recommend Emma to anyone thinking of selling there house with Taylors. Thanks again Emma.

Steve · 17 November 2025

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 5/5

Google

Megan was an absolute star from the first call I made requesting a valuation through to viewings, feedback, offers, updates, chasing solicitors, always super friendly, helpful and a pleasure to deal with - thank you so much! Also big thanks to Adam for completing the valuation and always being at the end of the phone or email when needed, really impressive service from Taylor’s - highly recommended!

Paws85 · 30 July 2024

★★★★★ 5/5

Google

Absolutely 5* service received from India regarding our upcoming move. She has made the process as stress free as possible and has answered my never ending barrage of questions. I have also dealt with Terri and some other colleagues and they have all been wonderful. Polite yet friendly and they work in the quickest manner i've seen from an estate agency. Will definitely be recommending in the future!

Olivia · 27 March 2024

★★★★★ 5/5

Google

From my initial phone call with Stephen, I have been impressed with the professionalism, knowledge, attitude and friendliness of the staff here. Selling a property is stressful, but when the property is a park home, with different rules and is over a 100 miles away from a wills executor and beneficiaries, it is even more challenging, but Stephen and Emma managed it. On my few visits to the office I was warmly welcomed and enjoyed my visits. I would recommend Taylors Quedgeley to anyone looking to sell.

Trudi · 17 August 2025

★★★★★ 5/5

Trustpilot

Exceptional Service from a Truly Dedicated Agent - Thank You Georgina!

I cannot recommend Georgina McCronachie at Taylors Estate Agents highly enough. From start to finish, her commitment was outstanding. What truly set her apart was her willingness to assist us even during her personal time, a level of dedication that is rare to find.

Lloyd · 20 January 2026

★★★★★ 5/5

Google

The guys and girls at kingsway Taylors have been amazing if it wasn’t for these guys our house sale would’ve fallen through, they were so helpful right until the last minute I know it wasn’t the easiest of sales but I appreciate everything you done to get us there in the end. Would highly recommend Adam and his team to anyone selling 👍 …

Aaron · 27 March 2024

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

Absolutely 5* service received from India regarding our upcoming move. She has made the process as stress free as possible and has answered my never ending barrage of questions. I have also dealt with Terri and some other colleagues and they have all been wonderful. Polite yet friendly and they work in the quickest manner i've seen from an estate agency. Will definitely be recommending in the future!

Olivia · 12 November 2023

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 1/5

Trustpilot

Security Deposit not being paid

Looked at a property in Northampton, after viewing the property decided to move forwards with the rental and was asked to pay a security deposit. Unfortunately the reference checks failed and was promised my security deposit back with 3-5 working days. 10 days later was told that there was a problem with the refund system and would get the payment by the Friday. No funds had been returned. Spoke to the Northampton branch and was told that the person I was dealing with was out of the office until Monday. Not happy as having to wait nearly 3 weeks is just unacceptable.

David · 13 February 2026

★★★★★ 5/5

Trustpilot

Joe Ashton

Joe Ashton - Stevenage base.From the first viewing to exchanging and completing Joe was amazing. He constantly was chasing unanswered questions from other companies ensuring we had the correct answers in a quick time. He was ALWAYS contactable and able to answer our questions, making our first house buy so much easier. He was thorough one our first house viewing showing us each room and able to answer all questions we had in such detail. 10/10.Thank you again Joe for making our first house purchase such a great experience!

Nick · 27 July 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 1/5

Trustpilot

Time waisted and unprofessional

I had a market appraisal appointment scheduled with Taylors at the Luton branch, with Patrick assigned to attend. Unfortunately, he did not turn up to the appointment and made no effort to contact me beforehand to let me know he would not be attending. I found this completely inappropriate and highly unprofessional. What makes this even more disappointing is that this is the second time in a row this has happened. Such a lack of communication and reliability reflects very poorly on the service and has wasted my time

Julita · 23 January 2026

★★★★★ 5/5

Google

If I could give them 6 stars I would. I think that the whole team is great. I have to admit, I have not experienced better customer service for a long time. Emma was taking care of the purchase of our new home. She was on the top of her work the whole time of the process. She always responded to our phone call. If we left message she returned the call. What's unheard of during covid. Everyone seems to blame Covid for all delays. We never heared any complains from Emma. Due to covid everything was taking much longer and needed more chasing. Emma was doing a job of 5 people. She always knew what was happening in every link of the chain. It was pointless for us to chaise our solicitors.They never responded but despite lack of communication from the solicitor side she was always trying to get as much information as possible. I would choose TAYLORS for my next move again. THANK YOU.PositiveResponsiveness, Quality, Professionalism, Value

Zuzana · 26 August 2021

★★★★★ 5/5

Google

Superb service from the entire team at Taylors Quedgeley. Katy was extremely knowledgeable of the local market and advised us perfectly throughout the process. She took complete control of the transaction and fully understood our position which meant we didn't have to be involved in every decision which was a great help. Extremely responsive and always looking to find solutions to problems which naturally arise. Emma was also extremely helpful throughout and both worked tirelessly to get our sale over the line. Exactly what you want from an agent! Must use!PositiveResponsiveness, Quality, Professionalism, Value

Anthony · 14 June 2021

★★★★★ 1/5

Google

Still waiting for an explanation and apology of failed viewing due to manager error. We confirmed an invitation to view a property. Waited 40 minutes due to someone jumping the queue (presumably with no appointment). Aborted viewing as owner had returned. Not good practise. Lack of communication is totally unprofessional and leaves potential buyers feeling unimportant and definitely unimpressed.

Heathr · 17 August 2025

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 5/5

Google

We couldn’t have asked for more. From start to finish, Megan and Stephen were absolutely brilliant. I don’t think we’d have got through without them. Thank you guys so much.

Ally · 27 December 2024