Taylors Abbeydale Sales reviews

★★★★★ 1/5

Google

We placed an offer on a property with Taylor’s and it was accepted as long as Taylor’s could sell our property within 4 weeks. Two sales for them, what could go wrong? Evidentially, everything! What ensued was the worst communication I have ever experienced. Emma the girl in the office was excellent, but her hands were clearly tied to certain jobs being completed by Craig the office manager. We waited 5 days for him to ‘enhance’ our photos. We started having concerns because of the 4 week deadline and the speed issues and he just… never replied to any emails. When we called he would ‘step away from his desk’ to avoid talking to us. It was one day before an ‘open day’ and we weren’t even on the market yet - almost 2 weeks into appointing them! We have cancelled our contract within the two week cooling off period when we were promised a call back which never came. The manager from another branch was lovely and tried to chase up Craig. She even claimed she was in an equal number of meetings and still thought the lack of response from Craig was unacceptable. Considering they were the only estate agents with a SIX MONTH contract, I would avoid.

Santina · 17 February 2026

★★★★★ 5/5

Google

My wife and I have recently contacted Taylors regarding our house purchase journey. Fortunately we could meet Ms Adele Scot a real professional in property sales. She is very calm to listen our all enquiries and politely inform us all our doubts with crystal clear clarity. Adele always reply to our all emails on time and call us when and where necessary. As per her request we recently recheck our affordability and we were extremely happy that it has been increased 50K rather than compared to our old DIP. She has initiated the meeting arrangement with Mortage Advisor Mr. Daniel Pearson, another great soul, he has explained every angle of a house purchase with extreme interesting explanation. We strongly recommend Adele and her colleagues, if you have any questions and queries regarding property sales,letting as well as purchase. They are a real gem team and without doubt, we can say that they are real asset of Taylors. You can approach them without any second thought. They know the value of Customer Relationship Management and its importance, especially in property management business. We wish Adele Scott and Taylors a great future and all the best in all their future endeavors.

Anil · 16 March 2025

★★★★★ 1/5

Google

Absolutely incompetent! We had our house up for sale with them for 6 months & they did not have a clue. They said they would put it on at £280k, even though it was worth £325k as people would 'bid up for it'. At every viewing would ask their clients how much they think it was worth, when they should have been reinforcing the actual value. The worst of the worst. Our house went on the market on Tuesday 17th March with M&W ( Initials ) we had our first viewing on Friday 20th, and it sold on that first viewing for £320k, as we knocked £5k off.

Hannah · 27 March 2026

★★★★★ 5/5

Trustpilot

Nathaniel Allibone

Nathaniel Allibone, my property manager who is managing my apartment has been amazing. I reside overseas and the fact I can have peace of mind knowing that I can fully rely on Nathaniel to deal with all issues related to my property. Always quick in responses, swift in answering, communication between the tenants as well. I highly recommend Taylor’s letting.

Ai · 5 January 2026

★★★★★ 1/5

Google

Absolutely disgusted with this company, disgraceful, dishonest, and completely unprofessional. I honestly cannot believe how these people operate. They knew my friend was in a desperate position to find somewhere to live in Gloucester, and instead of helping, they took full advantage of him. He even offered more than the asking rent just to secure the flat because he was so desperate, and they were more than happy to take the money. But when he finally viewed the place after signing the tenancy agreement, what he saw was shocking. The property was completely misrepresented and not even legally fit for someone to live in. The fire alarm didn’t even work properly, which is a legal requirement under housing safety laws. The toilet didn’t flush, the hot water didn’t work, and the communal entrance was full of bins and illegal cigarettes. The front door wasn’t even secure, just a thin bit of wood with a basic lock on it. They knew a two-year-old child would be living there, yet thought this was an acceptable home to rent out. Would anyone at Taylor’s be comfortable letting their own child live there? Because no decent person would. It’s against the law to rent out a property that doesn’t meet basic safety and habitability standards, and it’s also illegal to misrepresent a property under the Consumer Protection from Unfair Trading Regulations 2008. They’ve done both. There’s no excuse for it. When my friend naturally got upset about being scammed like this and said something out of frustration (which anyone would in his shoes), they suddenly refused to deal with us unless it was through email, just another way to hide and avoid accountability. The staff are rude, arrogant, and completely lacking in compassion. They’re quick to take your money, but when they’re clearly in breach of the law and the tenancy contract, they don’t want to know. It’s obvious they didn’t even inspect the property before trying to hand over the keys. Taylor’s Sales and Letting Agents Gloucester have broken multiple housing laws, refused to refund the £1,700 they took, and shown zero care or responsibility for the safety of the people they deal with. Their behaviour is unethical, unlawful, and utterly shameful. I’ll be attaching photos so people can see exactly what kind of state this property was in, unsafe, filthy, and completely unfit for anyone, let alone a family with a small child. Avoid Taylor’s Sales and Letting Agents Gloucester at all costs. They should be investigated by the Property Ombudsman and Trading Standards, because what they’ve done here is not just wrong, it’s illegal.

Jake · 10 November 2025

★★★★★ 5/5

Google

All the staff we had contact with from the viewings stage through to the sale were very kind and helpful to us. Lily Mae Boughton kept in touch with us throughout the process aided by colleague Meghan, guiding through the ups and downs involved in the of the sale of our property and buying a new property. Lily Mae was patient and considerate towards us and displayed a professional attitude at all times. Thanks very much for all your help Rosemary and Chris Marriott

Rosemary · 17 April 2023

★★★★★ 1/5

Trustpilot

Don’t bother using them

So we booked the appointment well in advance it was fine then I received three phone calls from three different people then I got told that one of their viewers had gone sick and blah blah blah and I said forget it. Do you know what if you can’t be bothered to communicate properly with each other and phone me over the same things and send me 20 odd emails or thanking me for picking you I can’t be bothered because I can’t guarantee you’re gonna sell my house properly. Don’t bother using them.

Swinoki · 21 April 2026

★★★★★ 5/5

Google

We have received excellent service from the team at Taylor's in recently selling our house. They have been professional throughout, answering phone calls promptly, conducting viewings to time and keeping us informed at all stages. A special mention must go to Megan who chased up on progress of the sale with great diligence and was a calm voice on the end of the phone when it became stressful. Thank you Megan! I would recommend them to others.

Janine · 17 April 2023

★★★★★ 5/5

Google

From the first moment we met Katy, we knew we had might the right choice. She was the complete professional, from beginning to end. Pretty spot on with the valuation, when other companies aim low to get lots of interest, or high to ensure they get the job. Their photographer was fastidious, too. Marketing was brilliant, and lots of viewings arranged by both Abbeydale and Quedgeley. Constant contact/updates. Special thanks to Sherrie & Katy, and would not hesitate to recommend.

Intergalactic2011 · 17 April 2022

★★★★★ 5/5

Trustpilot

Thanks Nathaniel Allibone & team

As a landlord it is great to deal with Nathaniel and her team. They are efficient and ensure that tenant requests are promptly resolved. They are transparent in what work was done, how much it will cost and the impact of not doing the work. I can even be away and trust them to make the right decision on my behalf that is cost effective. Thank you so much Nathaniel Allibone and her team for doing a sterling work.

Mr · 11 September 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

I would have given a zero star rating but it would only allow 1 star. Avoid at all cost. I would never recommend this company along with Jjl interiors Ltd landlords to anyone. The communication from the both of them is extremely shocking. I rented out a property which seemed to be all good. However, once moved in, there was problem after problem. Which every problem was reported back to them as things needs repairing. From leaks in the roof, sewer drain backing up into the toilet and sink, rats running around, mould growing up the side of the wall in the kitchen, no fascia on the outside wall where the rats were getting in. these were main things that I reported starting back in July 2023, in which I had to chase them up constant to try and get these sorted as these are something that should be a big priority. Upon emails and phones calls that were sent, still nothing was done. They eventually got someone to come out after months, to look at the roof and done a horrendous job as the roof still leaked. They were supposed to put the fascia on but left it on the floor in the garden. I sent a picture of the rats to them and still done nothing. The sewer drain kept backing up and flooding the garden with sewage which backed up coming back up into the toilet. I reported the drain in the November and nothing got done. With the rain pours that we had did not help with it at all. There were so many other minor problems that I had yet to report such as the front door dropped so it was difficult to lock/unlock, no seal in the living room window so you can see outside, the living room light and dining room light were wired wrong as one switch did not work and the other would turn both of them on and off at the same time, when the gas had an inspection the engineer said that it was earthed wrong, I could go on with so many other issues but I didn’t get around to reporting them due to trying to get the other issues sorted. The communication is shocking. June this year I had a contractor come out to look at the roof after months of reporting that roof still leaks, he came and didn’t do anything because he said that whoever patched it up did a really bad job that the whole roof needs replacing. This was the last straw and managed to end my agreement. Now on the next problem, the tenancy ended at the beginning of July last month and now the landlord has the audacity to deduct money off my deposit for cleaning deductions, which I had left the property in high standard and clean which I have photos and videos to prove how I left it. He is only giving me just over half of my deposit back. And I’m still trying to get any of my deposit back and now trying to get an answer from the agency and landlord seem impossible. The stress that the agency and landlord have put me through since I moved in has been awful. They made the house look nice etc until you move in and see the close ups which turn out to be horrible patched up work. I just want my deposit back and be on my way but they cant even seem to do that. Considering they have a 90 day period where they hold your deposit for, they don’t seem to be in any rush giving it back. I will be taking this further as I haven’t heard anything back yet again and have none of my deposit back!

Louise · 10 August 2024

★★★★★ 5/5

Trustpilot

I was in a very difficult situation…

I was in a very difficult situation with accomodation, so I fortunately bumped on Taylors online. I saw a very beautiful apartment but wasn't sure of getting it at that moment I needed it. But to my greatest surprise the letting agent( Ruby) and her partners made it happen. The paper works, vetting were swift and and amazing and now I am settled with my family in a beautiful home. Thanks to the management of Taylors and staffs for their receptive and professional approach. You guys are the best.

David · 6 February 2026

★★★★★ 5/5

Google

In my search for a new house in the Abbeymead area, Marek Rodzik from Taylor's, was more than happy to take me to several properties meeting my requirements. The visits and subsequent follow up calls were always handled in a very professional manner, and I thank you Marek for your help.

Matt · 27 April 2024

★★★★★ 5/5

Google

After a very lengthy buying process (darn solicitors!), I am finally picking up the keys this week! I would like to give special thanks to Marek Rodzik who went above and beyond to help keep things moving and keeping me informed throughout the entire process. Would highly recommend!

Gabrielle · 27 April 2024

★★★★★ 1/5

Trustpilot

If I could score less than one star I…

If I could score less than one star I would. I called about a property, turns out it was false advertising and a scam and illegally listed. The lady on the phone was rude and condescending, she didn't listen to anything I said and kept repeating the same questions, she couldn't get her facts right and then she had a hissy fit and hung up on me. If they treat all their customers like this they will be out of business in a week. They definitely don't know GDPR law, they may end up in prison with a £18 million pounds fine

Rob · 1 December 2025

★★★★★ 1/5

Trustpilot

Irresponsible and cheating Taylors Letting Bradley Stroke

I had a nightmare experience with Taylors Lettings Bradley Stroke branch the past 7 months.Taylors letting agents - Daniel Roberts haven’t bare his responsibility to discuss with my tenants about the moving out date and procedure, finally the tenants return us a poor condition property to us even we did an inventory report at the beginning which presented was totally clean and tidy. In the process, we show all the photos evidence but Taylors don’t deal with this, just ask us to communicate with the tenants by ourselves, finally we can’t come up a result. I have a question why I have to pay money to do that inventory report at the beginning ???So the tenants rised a dispute to MyDeposit (is a private company, not under government deposit system). We submitted all the photos evidence and the invoices which paid money to cleaning company resume the property clean. Taylors - Paul Maxshall (Deposit manager) said that will need about 3th month time for the result and I will get an email from MyDeposit of the result and I can say of the results. But finally I got no summary report even nor email from MyDeposit of the deposit issue. In between actually I was very hard can reached Paul and his team on phone and his reply email… so they just ignored me and the file closed by silence. So I tried to communicate with MyDeposit but unfortunately again, Taylors signed in itself as the registered person even I the landlord, I can’t ask the details and process of the issue. MyDeposit told me to ask Taylors to put me into but Taylors just keep ignored! I felt really frustrated, it was wasting my time to follow the case with no way and extremely bad experience to deal with Taylors and I can’t even get back the claim money I should have.Taylors Bradley Stoke is not responsible and a liar!!!

Krystie · 2 February 2024

★★★★★ 1/5

Trustpilot

I deeply regret not reviewing this…

I deeply regret not reviewing this agent before signing with them. There has been very little demonstration of care and consideration, especially towards the tenants. Despite moving into a home with clear issues such as faulty appliances, mold, and a non-functional boiler, the agent claimed helplessness and instructed me to resolve these concerns by reading the online manual myself. This lack of responsiveness and accountability has left me feeling utterly disappointed with the overall service provided. prospective tenants, beware.

EI · 29 December 2023

★★★★★ 1/5

Trustpilot

Absolute idiots

Absolute idiots, let a bunch of students rent the property partying until 4 in the morning most nights, living next door and got to be up at 5am for work doesn't go well, contacted them they said

James · 15 September 2026

★★★★★ 1/5

Trustpilot

If I could give them zero I would

If I could give them zero I would. Still holding onto my Holding deposit when they promised me faithfully it would be returned by BACS within 24 hours. Poor quality - didn't know where keys were - GDPR really questionable - breaks the law

Aileen · 28 July 2026

★★★★★ 5/5

Google

We didn't end up buying a house through Taylor's, only because something more suitable came up through another estate agent. However they were so informative and helpful by keeping us up to date with the latest properties on the market. Always friendly and kept us in the loop. I want to mention Emma for her amazing customer service, thank you!

Joe · 22 May 2025

★★★★★ 5/5

Google

We have just immigrated to the UK from South Africa. We have gone through a few estate agency's and found Taylors to be the best. They are very professional and hands on. A very big thank you to Carl Rolfe for the fantastic service and going the extra mile mile for us. We appreciate your hard work and warm, friendly manner Carl!! It was a pleasure to work with you. Regards, The Yiollaris Family.

Anthony · 26 October 2019

★★★★★ 5/5

Trustpilot

Fantastic Lettings Team at Bedminster

Fantastic Lettings Team at Bedminster. Friendly, charming and accommodating. Superb team. Vicki was amazingly accommodating by going above and beyond her duties for our viewing, which we are most indebted for. Taylor (yes that right, am not making it up) of Taylors is charming and informative, keeping us updated through the whole process and providing myself and my wife peace of mind. Lauren friendliness made us feel welcomed when picking up the keys. We were given a wonderfully lovely Welcome to Your New Home Gift Box that contained several delightful treats. Overall, a most first rate team with faultless delivery of customer service skills and a complete joy to interact with. Thank you everyone for all your hard work throughout.Mr & Mrs Williams of St Ann's

Sean · 12 July 2023

★★★★★ 5/5

Trustpilot

Happy Tenants

Had the opportunity to move into a new build house nearly 10 years ago with my young family, Property is amazing,and is now are home ,good staff and having a maintenance service also is a massive help,if anything goes wrong in the house.

Craig · 16 April 2025

★★★★★ 1/5

Trustpilot

Absolutely the worst estate agent I…

Absolutely the worst estate agent I have ever used! They are only professional when they stand to get commission out of you upon renting a property. I rented a flat in watford from Feb 22 to Jan 23 & in the beginning, they bent over backwards to make sure I rented the property & kept asking me for google reviews. I dealt with Jonathan Blye initially. When my tenancy was due to come to an an end, they then became aggressive & incredibly unprofessional. It is clear that when there is no commission to be made, all humanity goes out the window!!!I was given no notice for when the property was put back on the market. Jonathan claimed he had spoken to me to advise me of the updates & and viewings, but he definitely had not. As he then realised he made a mistake, instead of saying sorry - he then went on to verbally abuse & patronise me because the times he had organised without my consent for viewings did not suit. I complained to head office after he put the phone down on me & was verbally abusive to the point I was left in tears. Head office did nothing & refused to take the matter further. I was simply told that they would deal with it in house which in other words means, they will do nothing!Saqab Rafiq then took over the viewings who was just as bad! He arranged viewings with possible tenants & simply turned up with them at the door without notifying me whenever he felt like it! There was no 24-hour hour notice & pleaded at the door to be let in. He also informed me that he had heard the conversation between me & Jonathan & told him it was wrong but that I would never receive an apology. The deposit was the final nail in the coffin as they held onto it unnecessarily. I waited the contractual 10 days after I left the property early to help them out and heard nothing! I had to hound them via email on numerous occasions. They blamed the landlord for the delay, which was a complete lie as i had to contact her myself for proof. I then received it 28 days after I had left the property. They are a bunch of budget cowboys, to say the least, and they need shutting down! DO NOT USE THIS BRANCH OR COMPANY!!!!!

Hiba · 28 February 2023