Move Sales and Lettings reviews

★★★★★ 1/5

Google

Very poor experience with Move Property Sales and Lettings, mainly due to the conduct of Emily Robinson. The level of customer service was extremely disappointing. There was no empathy, no professionalism, and no attempt to understand my situation as a client. Emily appeared only interested in her own position and showed complete disregard for the client’s perspective. Communication was poor, dismissive, and unnecessarily confrontational. This was honestly one of the worst customer service experiences I have ever had. Instead of support or problem-solving, I was met with indifference and a lack of basic courtesy. The way I was treated fell far below any reasonable standard expected from a letting agency. I would not recommend dealing with her in particular if this is how clients are handled. Very disappointing.

Emmanuel · 7 January 2026

★★★★★ 5/5

Google

What a great team at Moves Sales & Lettings, each with great expertise. I don't hesitate to recommend others to make use of this professional team. Working with Harry Welsby was a breeze! He was professional, friendly, and made viewings stress-free - I'd definitely use him again! Evan Stevenson was absolutely brilliant in helping us find our new place initially! He has got a great attitude with a touch of sense of humour :). Thanks, Evan, for making the process so smooth! Amy Honeysett has been brilliant, always making time for us despite her hectic schedule. Her professionalism and dedication shine through in her responses and support. Rebecca Kelly has been super responsive to our queries and keeps us well-informed. Her communication skills are excellent, and she is proactive. Nick Budgen has been fantastic to work with! He's been proactive and responsive in addressing all our repair requests, ensuring everything is sorted quickly and efficiently. His professionalism and always seeking consent to enter the house is a great attribute.

Vena · 16 October 2025

★★★★★ 5/5

Google

Harry has been fantastic throughout the entire house-hunting process. When one of our group pulled out, he remained calm and supportive and helped us find a replacement quickly. He was incredibly helpful in organising multiple viewings and communicated clearly and efficiently throughout. We couldn’t have asked for a better experience, thank you, Harry! 🤍

Chayanne · 17 December 2025

★★★★★ 5/5

Google

I had a really positive experience. Olivia was incredibly patient with me, and no request ever felt too big or inconvenient. She took the time to explain everything clearly and was always open to giving me different options, which I really appreciated. I never felt rushed and felt well supported throughout the entire process. I would definitely recommend her.

Abigail · 9 April 2026

★★★★★ 5/5

Google

Move Estate Agents in Gloucester have been excellent. Rebecca has been incredibly easy to contact, and I’ve always felt comfortable getting in touch whether the issue was big or small. Alongside Rebecca, Paul and Evan have also been fantastic, and I felt in very safe hands throughout. The whole team have been consistently positive, supportive, and communicative.

Hannah · 15 April 2026

★★★★★ 5/5

Google

I am currently in the process of some property transactions and Evan is my Sales Rep. Evan has provided excellent professional support throughout the process. He is very knowledgeable and he provides detailed and helpful answers to all my questions. It has been a great and a rewarding experience doing business with him. I will highly recommend Evan and Move to anyone considering the property space.

Olayinka · 15 December 2025

★★★★★ 1/5

Google

Edited to reply to move response. Regarding the toilet, I do not consider having to stick my hand in a toilet to pull on levers and turn the stopcock off until I next visit the bathroom to be in a usable condition. Regarding check out, I moved out of this property on the 16th December. To date there has no communication about a check out report. There has been no communication about remaining monies being returned. Regarding the rent, if as stated you had looked into this then you would know that there was never a standing order, as I paid my rent 6 months via bank transfer in advance on a rolling contract from the 16th September to the 15th of March. As my tenancy officially ended on the 15th January, February & March rent (£1500) is due back to me. Worst estate Agent I’ve ever experienced. Wasn’t told that the apartment I rented was below a house full of students until AFTER I had paid the holding fee and deposit but was assured there wouldn’t be any problems. The first night there I was woken up at 4am to loud music, banging & shouting. This was then followed by 15 months of house parties until 5am, stolen deliveries, abuse and harassment from them. At 1 point 5 male tenants even banged on my door & proceeded to verbally abuse me & bark at me. They would regularly throw used ear buds & tissues as well as spit down my front & back steps. On multiple occasions I was forced to leave the property for a hotel just so I could sleep. Move did nothing about this and didn’t seem to care about the impact it was having on me or my health. During my tenancy I was left with no working toilet for 4 days, no ability to top up electricity as needed (instead having to wait for landlord to decide to pop some tokens in), & the Landlord on several occasions turning up with no notice, a maintenance man who let himself into the property without knocking & refusing to leave, even once I announced that I was not dressed & he needed to get out, I was met with a threat of turning my gas off. A member of staff found this funny and proceeded to make humiliating comments on the phone when I complained. I moved out 6 weeks ago and as yet I have had no invoice for deposit deductions (because I will absolutely not be going out of my way to clean when I have been treated so disgustingly), so for all I know they’ve charged me almost £900 for a 1 bed end of tenancy clean (for reference it shouldn’t have been more than £400). I also have not had February and March rent returned amounting to £1500.

Samarah · 10 February 2024

★★★★★ 1/5

Google

MOVE HAS ALLOWED 4 PEOPLE TO LIVE IN ONE OF THEIR RENTED AND MANAGED HOUSES FOR 5 MONTHS AND COUNTING, WHERE THESE 4 HAVE TO PLACE A BUCKET IN THE MIDDLE OF THE LOUNGE EVERY TIME THEY WANT TO TAKE A SHOWER DUE TO THE LEAKING EN-SUITE SHOWER ABOVE. I am writing this review for my son, his partner and the other couple who are living in a property they rented through Move back in May 2023. There is much since then that my son and his housemates have reported BROKEN, MISSING AND LEAKING (SHOWER, FRIDGE, OVEN, VINYL FLOORING) which I will continue to review in more posts however, the most shocking item Move have not resolved is the leaking en-suite shower that leaks through to the downstairs lounge ceiling. Move were notified by email on the 11th OF JUNE that a damp patch had appeared on the lounge ceiling. It was discovered that water was leaking from the en-suite shower, causing the damp patch on the ceiling downstairs. A square hole was eventually cut in the lounge ceiling to remove the mould that had begun to grow due to the lack of attendance by Move to sort the shower. IT IS NOW DECEMBER AND THE SHOWER STILL HAS NOT BEEN FIXED AND THE GAPING HOLE IN THE LOUNGE CEILING IS A CONSTANT REMINDER THAT MOVE HAVE DONE NOTHING TO SORT THIS DESPITE MULTIPLE EMPTY PROMISES from Paige and Connie in email correspondence with my son and his housemates - all of which is documented. When my son or his partner want to take a shower, they first have to place a bucket on the lounge floor to catch the water leaking from the shower through the lounge ceiling. MOVE HAS BEEN FORCING MY SON AND HIS PARTNER TO LIVE THIS WAY FOR OVER 5 MONTHS NOW. Despite numerous emails being sent and phone calls being made over these 5 months requesting the shower to be sorted and the ceiling fixed, MOVE HAS DONE NOTHING BUT DELAY AND STALL OR SIMPLY NOT RESPOND AT ALL.

Brigette · 12 December 2023

★★★★★ 5/5

Google

Olivia has been superb over the past few days, helping me by showing me different properties and ensuring that I am fully satisfied before making any decision. She is incredibly helpful and always goes the extra mile. Honestly, she’s a star and a real lifesaver.

Omolaja · 26 March 2026

★★★★★ 5/5

Google

Rachel did my viewing today she was on time and answered all my questions. This is the 1st time doing a viewing in over 3 years since living in the UK. I felt at ease ! Thanks Rachel for your I’m going help!

Oneka · 2 April 2026

★★★★★ 5/5

Google

Harry has been absolutely brilliant throughout our journey of getting our first student house. He was really helpful, approachable, and always happy to answer our questions, which made the whole process much less stressful. We really appreciate all his support and would definitely recommend Move to anyone looking for student accommodation.

Jazmine-louise · 20 January 2026

★★★★★ 1/5

Trustpilot

I would not recommend

I used Move as my agents to rent out my property, after an initial strong start finding me good tenants the service continuously failed to provide an acceptable standard including not completing repairs authorised, confirming contractual arrangements were in place (in writing) which were not, failing my boiler and quoting me an astronomical cost for replacement 2nd opinion confirmed slight issue with a crack in a plastic part with no safety issues, emails not answered. Generally avoid this agency if you value your sanity and money and want to ensure your property is looked after.

Ed · 27 May 2026

★★★★★ 5/5

Google

Move Gloucester team Paul, Ellena and Mark were a brilliant team for selling our house. They were friendly, knowledgeable and always quick to respond to our questions. Kept myself and husband up to date with process and brought us successfully to completion. I would recommend them to anyone moving house. Thank you

Liz · 15 December 2025

★★★★★ 1/5

Facebook

Do not trust that you will actually have your property until after you move in!! We will never use Move lettings again! A week before our move in date we receive a call telling us the landlord’s circumstances have changed and he will need the property back after 4 months, everything signed, paid for, notices given on current properties and they seemed to think it reasonable we move with our son in to this now temporary accommodation. When we discussed that if we were to move into the property we would need some sort of compensation for the emotional and financial cost this has and will cause us they went on the defence of the landlord straightaway and thought it was ok firstly this has happened and while yes I get it is the landlords property that if we were to pull out of a signed 12 month tenancy we would of had to pay costs and could even have been taken to court for the loss of rent. After a very stressful 24 hours of tears from all including my son who was looking forward to moving back near his friends and after speaking to other agents who couldn’t believe this was happening to us and that Move would even let a landlord’s property out when the landlord did not have stable accommodation of his own we decided the stress was too much and the thought of living with that stress for 4 months knowing we would have been homeless if we didn’t find anything in the meantime we had little choice but to withdraw from the property (I believe the intention was to make this happen anyway). We spoke to our current landlords who both had far more care about us being homeless in the situation and rescinded our notices. There has been costs occurred that we cannot recover and when we asked for our money back they said it would take 5 working days, luckily they obviously have a more caring accounts department as our monies were returned by the end of that day. If you chose Move as a tenant don’t trust that you will actually move into the property until you are there and if something goes wrong they will not defend or protect you in anyway. We have never been through anything this stressful (and we’ve both been through a lot in life) and Move did not support us in any way.

Olivia · 20 April 2023

★★★★★ 5/5

Google

Absolutely fantastic service from Paul, Evan and Zoe. Helped us through every part of the process and managed to help us both buy a new property and sell our current property. Always happy to answer questions and no hard push, just open and transparent throughout. Thank you so much Cannot wait to get into our new family home!

Christine · 6 August 2024

★★★★★ 5/5

Google

My experience in looking into buying a property with Move has been great. Rebecca has given me plenty of advice, and options, and was a keen listener to what I wanted. She's a real asset to the team, and I'm sure she's well respected for her professionalism and her social skills. She handled my needs with care and treated me like a person and not a paycheck. If everyone at Move is like Rebecca, I would have no hesitation in recommending this company to my friends, family, and even strangers (hence this review!). Move has a good selection of properties, and takes your needs into consideration above and beyond other companies when inviting you to view what they have available.

Ryan · 10 April 2026

★★★★★ 5/5

Google

Had an excellent experience recently with Move. A property came to market that I wanted to see but I was only available the following day - they were able to juggle things around to get me in. James was extremely helpful at the viewing itself and the follow up afterwards with Paul was really good, friendly and not at all pushy. A pleasure to deal with.

Leah · 18 May 2025

★★★★★ 5/5

Google

The entire letting process with Move was seamless. Being our first rental, we had loads of questions at each step. However, Harry Welsby made it all easy and was always available to help. He handled our communication with professionalism all the time. The after-sales service has been great as well. Thanks for everything.

Ugochi · 13 August 2024

★★★★★ 5/5

Google

Thanks Harry for the great job you did letting our house, you are very prefessional and a pleasure to work with - thank you. We have now sold houses through Move, bought houses through Move and now letting a house through you - superb all round job - excellent! I cannot recommend Move highly enough to everyone. They did an exceptional job for me on my house sale. They kept me well informed, their communication was excellent, infact better than any of the lawyers involved. Georgia was outstanding, she managed the whole process from start to finish and was a total delight to work with - thank you Georgia and thank you George for the very best estate agent experience i have ever had!

Angela · 10 June 2022

★★★★★ 5/5

Google

Harry was incredibly helpful helping me find and secure my house share! Professional and approachable throughout the whole process. Couldn't have asked for a smoother experience!

Connor · 2 April 2026

★★★★★ 5/5

Google

Rachel Clayton has been amazing! She responded to all my emails very promptly and helped me find a property within just a few days. Thank you!

Paula · 19 March 2026

★★★★★ 5/5

Google

Rachel was fantastic, professional, friendly, and very helpful throughout the house viewing and letting process. Great communication and made everything smooth and stress-free. Highly recommend!

Vinod · 26 March 2026

★★★★★ 1/5

Google

I had a viewing booked with them for Flat 21, Black Swan, 2 Commercial Road. I was right on Commercial Street and even found the agent's car but was unable to find the flat. So I called to ask for the agent's number and was told I would get a call back, which I didn’t. The Black Swan Hotel is showing as permanently closed, and they didn’t even have the courtesy to call back to try to help..

Jovial_fernandes · 28 July 2024

★★★★★ 5/5

Google

Move took over from my landlords previous estate agent about a year and half ago. Since having Move manage my tenancy, whether it be my rent, any repairs and number one, safety at the property, Move associates have been more than helpful and consistent. Adam Khalifa in Move Accounts department has been super attentive and extremely understanding and helpful in what I can only say has been a tough time for my myself and my family. I can strongly recommend Move to tenants and landlords to boot. Biggest thanks to Adam Khalifa in Move Accounts department and Nick Budgen in Property Management. 👍

Aimee · 2 June 2024