Trusted Agent profile · Gloucester
★★★★★
699 reviews across 2 platforms
Tewkesbury Road, Twigworth, Gloucester, GL2 9PQ
Linden Homes Cotswolds's office in Gloucester, at Tewkesbury Road, is rated 2.4 out of 5 across 699 reviews on two platforms, including 2 Google reviews rated 4.5.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
TrustpilotJohn look after us when we arrive and…
John look after us when we arrive and show us all we need to know ! Thank you so much
Hi Marco Yiu, We're happy to hear that your arrival experience was so positive, and we appreciate you letting us know. Thank you for your kind feedback! Kind Regards, Marcus Linden Homes
1/5
TrustpilotDisgusting Experience - Bristol!
As an excited potential first-time buyer, we were thrilled when we reserved our 2 bed house in Bitton Mill, Bristol. The sales team were friendly and couldn't do more. We were very apprehensive about the whole process as this was something we'd never been through. We even questioned what would happen if the valuation was bad - the very friendly sales Exec said there's no chance of that happening!Fast forward two weeks, and we receive a down valuation by £30,000 after paying £475.00 to the mortgage company. We were advised that we either cover the cost of the difference (what first time buyer has another £30k hidden in the bank?!) or go and get another valuation done.... still being out of our own pocket.We were so disgusted with how the sales team and Area Manager made it feel like it was our fault, that we pulled out of the process and lost £475 which, to anyone, is a lot of money. When other prospective buyers went to visit the property, the sales exec told people that we were unable to obtain a mortgage rather than a down valuation. These potential buyers knew us, which added insult to injury really.I don't know how a company can get away with reassuring a young couple who are naive in the house buying process, and then leave them to bear the financial costs associated with it. Thanks to Linden homes we had a very bitter opinion of new build developers. Thank god that we didn't let that get us down. If you want good treatment and not to be financially screwed over, go to one of the other developers!!!
1/5
TrustpilotEstate plans change for the worse after purchase
After selecting a secluded plot close to the edge of the development, the estate plans around our plot have drastically changed from what we were told and shown at the point of sale and customer service are no where to be seen. Over the last few weeks, linden have built a footpath directly in front of our house connecting both ends of the estate, and the foot traffic is now much greater, despite vocal opposition from ourselves and neighbours in our street. They are building a footbridge metres from a neighbours kitchen window, and boldface lied to her when she questioned what they were building as it was not on the original plans. Be very wary of buying a house with this company unless you do not care what they built around you.
1/5
TrustpilotAwful experience
Awful experience. I would never purchase a property from Linden Homes or any company associated with Galiford Try. Upon buying a property I had numerous issues from the beginning. Quality of the build is horrendous. Boiler was wired incorrectly amongst a 4 page back and front which took over a month to resolve. However the most recent issue is although I paid extra money for a balcony I asked for one specifically without a lamp column outside blocking the view. 8 months later it was relocated right outside my balcony without no warning or notice. Still in the process of trying to get this removed which doesn’t look likely. Significantly reduced the view, property value and looks vile! Still almost 4 months battling to get it removed. Can quite frankly say they have no care for customer satisfaction and are more interested in getting their money! Awful experience would never purchase from them EVER again.
1/5
TrustpilotDo not buy from Linden Homes in…stowupland
Do not buy from Linden Homes in stowupland. We have had so many snags, they correct the snag then make a bodge somewhere else! We have had a hole cut in our kitchen ceiling as there was a leak, they fixed it plastered it then had to redo it as they hadn't plastered it correctly. Flooring not put down correctly one of our bedrooms flooring have not got to be taken up for the 3rd time! Ground work outside not been completed correctly. Dishwasher cupboard not pushed back correctly so not inline with other units. Work service needs correcting. Driveway has a few different colour slabs. Honestly the list could go on. We have given then several months to fix the above and other works which i have not mention and still not completed. We have took this matter higher. Please save yourself from wasting your time and money and do not buy from Linden Homes. We expected a few snags when we move in , but seriously this many!!
1/5
TrustpilotNo stars if able
No stars if able. An appalling company that lacks any ethical standing. The home we were sold does not meet even the rather low NHBC standards.
1/5
TrustpilotDo not buy a property with Linden
Absolutely terrible company. Do not buy from them. The sales team are lovely until you are locked into buying and they couldn’t care less. The mess of the property and amount of snags on handover was terrible. Over 2 years now and still snags outstanding. Customer service is non existent! Recently found out that they have never put insurance in place for the block of plates and never undertook a fire risk assessment, even though we pay a monthly service charge. Stay clear of this company.
1/5
TrustpilotBought a house on Bishops Grange in …
Bought a house on Bishops Grange in Higham Ferrers. Along with most people here it was a bad experience. They completed outside of the timeframe we were given, calling us on the first day of our weeks holiday in Spain that we would be moving in 2 weeks. Nothing was packed at all! No snagging inspection, they say they fix afterwards. So, we had to have the driveway corrected as the water didnt go down the drain and fell all over the grass, lino in kitchen stretched as not glued down. House was rendered and looked so uneven a monkey could have done it. Most of the houses on this estate, including ours, needed the render done twice. Customer service is a joke. No service. They are just there to faff you off. It gets to the point where you have to fix things yourself - including the toilet that had been drip drip dripping water under the lino downstairs until we noticed that water was creeping up the door frames from 4 months of wee and excrement leaking out. Even the showhome was sold as substandard - they were trying to convince the buyer of that house that bigh breeze block sized cracks under the windows were normal. It was only when the buyer saw scaffolding up our house for 3 weeks that they realised leverage could be had to get Linden to actually put it right. When you spend £360k on a home you expect some decent service. From the on site sales office, to aftersales, Linden are just rubbish.
1/5
TrustpilotTerrible customer service
Terrible customer service. We bought a house from Linden back in 2014 and it was a very stressful experience. They finished the house 6 months after they said they would, with no explanation during the wait, other than ‘unexpected issues’. When we called up to find out more information we were treated rudely and they were slow to get back to us. I couldn’t ever seem to speak to the same person so constantly had to repeat myself and recieved the same none answers. The garden was half the size it should have been, and we had to pay for a lot of extras which should have come as standard - a shower over the bath in the family bathroom was an extra £1000. Wardrobes were crazily priced. We ended up paying for one bedroom to have a wardrobe in but it was not worth the money. Just lots of big empty spaces with no storage ideas to speak of. The house itself was a split level town house style. We knew there would be one or two stairs between every room but there ended up being 7 between each room. Meaning about 35 stairs in the house. This has meant selling it on has been tricky as it’s such a weird design. We bought a house in Teddington Fallow Place.
1/5
TrustpilotCowboy company - rubbish builds
Moved into the property 2014 and logged all the snags with the property. Leaky windows, leaky bath, leaking under the sink, no plugs, doors leaking, taps broken. Some repairs - well if you want to call them repairs - have been made but still fighting now for my replacement door from 5 weeks ago which was promised in an email. Everything is logged from day one yet they still fail to respond to complaints!! They don't even know what good customer service is - overall rubbish company and I am now escalating all issues legally and will let everyone know via social media how bad this company is including showing prospective buyers at new sites the pictures of how rubbish the work is in the properties and emails!!!
1/5
TrustpilotBeware Linden Homes and Vistry Group
This company is the worst ever. The residents of Glen Parva Leicester who live close to the development at Cork Lane are having their lives made a misery. Constant piling nousr. Dust with unknown and untested substances possibly including asbestos has covered property gardens cars and probably lungs for weeks. No response from them whatsoever despite numerous emails, letters and phone calls. They have destroyed hedgerows. They have covetef local roads in mud. They do not adhere to one way signs and school drop off and pick up times lorries should not be moving. They state that they work closely with neighbours to establish good working relationships. Not a bit of it. They are a total nightmare and simply a greedy money-making set up. I am disgusted with them. They are building on a disused tip having been turned down twice so went to the previous government who let it through. DO NOT TOUCH THEM OR THEIR HOUSES WITH A BARGE POLE.Vile individuals the lot of them.
5/5
TrustpilotGreat customer service
Great customer service. Really enjoyed the view and the support.
Hi Ana, We're glad you enjoyed the view and support! It is wonderful to hear about your great customer service experience. Thank you! Kind Regards, Marcus Linden Homes
5/5
TrustpilotHarrington Park Exeter 5*
Moved into Harrington Park around 18 months ago. Patrick Williamson was always attentive and happy to help. Made the whole settling in period seemless by going the extra yard to get jobs done quickly. Would recommend.
5/5
TrustpilotRhea is amazing
Rhea has made this process so easy. She is so helpful and accommodating. Thank you for everything 🥰
Hi Ann Marie ward, We are so happy to hear that the process was easy and that our team was helpful and accommodating. We appreciate your kind words and thank you for your feedback. Kind Regards, Marcus Linden Homes
1/5
TrustpilotGreedy company
Greedy company. Puts money over wildlife and their habitat.
Hi P C, We appreciate your feedback and regret your disappointment. We sent you a request for further information through Trustpilot. However, we unfortunately had no response. Kind Regards, Marcus Linden Homes
5/5
TrustpilotVisited the show home!
Visited the show home! We've been twice now & Rhodri couldn't have been more friendly & helpful. Thankyou!
Hi Barbara, We're happy to hear that your visits to the show home were positive! We appreciate your kind words and are so glad that you found our team member helpful. Kind Regards, Marcus Linden Homes
1/5
TrustpilotIf I could leave 0 stars I would.
If I could leave 0 stars I would.If nothing goes wrong with your home you will be fine-but any snagging at all and you are in big trouble. We have been living with a bad leak and no ceiling in our kitchen for 2 years and have a 15 month old. There is mold growing and linden will not get it sorted. It's constant dragging of feet. Please please don't buy from them. It's not worth it.
3/5
TrustpilotBe well informed before signing the reservation …
My review is solely based on the experience we had reserving our plot in Gloucester. According to the sales representatives at the estate,the Head Office changed our plot (which was £435 000) to 50% shared ownership without first communicating with the Sales team which was dealing with our case,as we had a already started the process of selling our old/current home with their Part exchange and could only reserve that plot once our house was sold. As compensation they offered us a bigger house ,at the top end of our budget which was (£450 000 incl the additionals we wanted) and agreed to give us the additionals plus the bigger house (which had been already reduced to £450 000 before we had our issue) for £450 000 which would have been enough to get the house plus additionals with the house we initially wanted.To cut the story short we are not getting any additionals or anything else anymore as we didn't mention it before signing for the reservation, which is our fault really as we didn't get the offer written down but rather as word of mouth over the phone. So please if they give you any offers have it in writing and also before signing the reservation, claim all of the offers they offer you for that house or plot. We were not well informed and were just under the impression that we are paying £99 to reserve the plot only.
1/5
TrustpilotBe aware of Linden homes and Vistry
Be aware of Linden homes and Vistry company that own them. they have a very bad after care service for almost all things but any thing outside of the main build may not be covered by a grantee. if the kitchen or windows doors are out of the 2 year initial grantee and the installers that are subcontracted are no longer trading, you will not have a grantee. The people that installed the windows for my linden home are no longer trading and as such i no longer have a 10 year grantee. any malfunction and i have to pay to fix and this after 2 years and one day. Linden are not the great company they say they are and use 3rd rate subcontractors to save money. Do not trust that this company has your back when things go wrong, buy at your own risk
5/5
TrustpilotGreat experience with Linden Homes
Had a great experience recently with Linden Homes at the Copsewood development. Site manager Scott and his team were outstanding. Scott's hands-on approach to resolving the few snags at my house was impressive. He is also a very friendly person to work with. I would highly recommend their services.
1/5
TrustpilotCustomer Service Is Disgusting
Customer Service Is Disgusting, I Have Been Calling The Office For Two Months To Reserve A Plot, Multiple Visits To The Office, I Phoned The Office Everyday To Make An Appointment I Am Being Told We Will Call You. And I Am Being Ignored All The Times. I Gave Up. Would Definitely NOT Recommend Buying Your First Home From Them.
1/5
TrustpilotMy daughter bought a home about 2012 in…
My daughter bought a home about 2012 in Burgess Hill. After she bought the home, about a year later, Linden told her they were taking back some of her garden as the fence builders made a mistake. After a lengthy and costly legal process, my daughter bought her own land back!Caution! Do not buy a Linden home. They will try to take your garden back. Vile company.con artists.
5/5
TrustpilotBrindley Edge - Coventry
We first visited the Coventry Linden Homes office in January where we were greeted by Rachael. We found the house we wanted and the process from then on was smooth sailing - mainly due to her organised approach. She has been nothing short of incredible throughout this whole house buying journey. Just before moving in, we had a house demo with Denis who explained everything to us to put our minds at ease before getting the keys. He then visited us 2 weeks after moving in to check any snags that might have come up. Since then, he’s sorted all of our snags (nothing major by the way!) quickly and efficiently - while remaining friendly and professional at all times. We’re so pleased with the service we’ve received and our house is absolutely beautiful. Thank you Linden Homes.
3/5
TrustpilotAftercare is shocking
Aftercare is shocking. Once they have your money then you don't matter anymore.Our house is lovely but the grounds we pay to maintain our disgusting, roads are full of mud our back garden, well its resembles a paddy field. Driveway not finished, 6 weeks after completion, nobody from customer care returns your calls or emails. They promise you things but never keep there word. Think twice before buying!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Linden Homes Cotswolds's Gloucester office has 699 reviews across two platforms: 2 on Google, 697 on Trustpilot (across the whole business).
Linden Homes Cotswolds Gloucester is rated 2.4 out of 5 across all 699 reviews, and 4.5 out of 5 on Google from 2 reviews.
Linden Homes Cotswolds Gloucester, Tewkesbury Road, Twigworth, Gloucester, GL2 9PQ.
