Trusted Agent profile
★★★★★
91 reviews across 1 platform
40 Oxstalls Way, Longlevens, Gloucester GL2 9JQ
Farr and Farr's Gloucester office at 40 Oxstalls Way is rated 4.6 out of 5 across 91 reviews on 1 platform, including 91 Google reviews rated 4.6. Checked 9 October 2026.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
GoogleBen has been an exceptional agent throughout my entire tenancy. He was always incredibly helpful and consistently went above and beyond to make sure any enquiries or issues were resolved quickly and efficiently. His communication was clear, friendly, and reliable, which made the whole experience much smoother. I’m truly grateful for all of his support and professionalism, highly recommend Ben to anyone looking for a great agent.
Thank you so much!
5/5
GoogleJack from Farr&Farr lettings has been so so helpful with mine and my partner's first time renting and moving out. I couldn't recommend Jack or Farr&Farr agency more. They have been one of the kindest and most helpful staff and company to work with and I am thoroughly excited to move into our property soon! :)
Good morning Harley. Thank you so much for the lovely review about Jack's helpfulness with your new property. We wish you all the best with your move-in. Kind regards, Farr & Farr Lettings
5/5
GoogleWhat a wonderful team this is. Galina has been amazing and made my move to Gloucester a much less painful process than I anticipated. Bless you all. Keep rocking!
Thank you so much for your kind words Dr Ross, much appreciated :)
5/5
GoogleI had an excellent experience with Farr & Farr Lettings in Gloucester. From start to finish, their team was professional, responsive, and genuinely helpful. They made the entire letting process smooth and stress-free, always keeping me informed and answering any questions promptly. What really stood out was their attention to detail and commitment to customer service, they went above and beyond to ensure everything was handled efficiently. It’s clear they care about both landlords and tenants, which is refreshing to see
5/5
GoogleHighly recommend Farr & Farr Lettings. Josh is such a pleasure to work with. Punctual and quick with their responses. After viewing the propery they gave us a reasonable amount of time to make a decision before continuing to show the house to other applicants, which we found to be very rare in our search with other letting agencies. Exceeded expectations!
Hi Jacob, It’s fantastic you found Josh a pleasure to deal with and that we’ve exceeded expectations. We hope you and your furry friend all have a lovely time in your new home. Please let us know should you need anything whatsoever. Farr & Farr Lettings
5/5
GoogleThe entire process from finding the property to moving in was extremely stress free. Their communication was extremely reliable and I knew exactly what day to get my keys and enough time to prepare for the move. I was given instructions for every step of the way. Will was just extremely helpful and an amazing person to work with so thank you very much for helping make life a lot easier. :)
Hi Rebecca, Your review is really appreciated, thank you. It's lovely to hear we made the process easy and stress free. We wish you all the best in your new home. Farr & Farr Lettings
5/5
GoogleIt's always a pleasure to work with Farr & Farr, especially Galina. The whole staff is very professional and reliable.
Thank you Mariya
5/5
GoogleJosh is amazing and incredibly flexible, even offering a remote viewing on the weekend as we were moving up from Devon and the current tenant was difficult. We now have an amazing city centre flat with a great view of the docks at an incredible price. Responses to the inevitable minor maintenance issues you always get when moving in have been fast as well. So happy we went with Farr & Farr!
Hi Samuel, Thank you for taking the time to leave us a review. We're glad to hear you're happy with your new flat and the moving process. We hope you and your partner have a long and happy tenancy. Farr & Farr Lettings
5/5
GoogleA huge thank you to Will who showed us around our new residence and helped us through the whole process of securing the tenancy. Very professional and very helpful. Also a big thank you to Josh for help with completing all documentation…would definitely recommend these two for anything to do with Lettings and will use in future..Amazing service
Hi Ruby, You're too kind and you've been an absolute delight to help. Thank you for leaving us a review and being such a pleasure. We'll be sure to pass on your thanks to both Josh and Will. Farr & Farr Lettings
5/5
GoogleI have rented with Farr and farr for 7 years and have always found them to be helpful when I needed them and quick at responding to any queries I have had. I have mainly dealt with Josh who has always been pleasant, Friendly and helpful. I wouldn’t hesitate to use Farr and Farr again.
Hi Liz, Thank you for being such a great tenant and we've loved having you rent with us for so long. From all of us here we wish you the very best in the future. Farr & Farr Lettings
5/5
GoogleWe are really happy with the team service Farr & Farr. Especially a big thank you to Josh, he looked after us very well. Josh responded me very quickly for all my answers. Very special and professional team. Thank you and we wish all the best in the future and a lots of happy tenants!PositiveResponsiveness, Quality, Professionalism, Value
Hi Eva, thank you very much for the review. I know Josh will be absolutely chuffed with your kind words. Farr & Farr Lettings
5/5
GoogleCould not fault Farr and Farr in the slightest! Josh in particular has looked after me as a tenant incredibly and from the day I moved to the day I left has never dealt with anything without compassion and understanding! Would truly recommend Josh and Farr and Farr to everybody and would 1000% rent with them again
Thank you ever so much for such a kind review! I know Josh and the team will be really happy to know you've had a great expereince. From all of us here, we wish you the best of luck in your next home. Farr & Farr Lettings
5/5
GoogleBeen with these guys renting now for 1 year and it’s been smooth sailing so far. Any big issues that we have had with the property they have dealt with in a timely manner and also they are very good with the communications whether it’s via email or phone calls. Highly recommend 👌👍
5/5
GoogleJosh Freke (lettings) gave me a huge amount of support & help when the council erroneously charged me a huge council tax fee when the council themselves were at fault. Josh was incredibly diligent, helpful, professional, he kept me in the loop & solved the issue after some push back by the council. Can't thank him enough for his efforts, a great reflection on Farr & Farr who themselves are very professional in my view.
5/5
GoogleMy dealings with Farr and Farr have been a really good experience. They were professional and always answered my queries whether major or just a silly thing. When visiting, answering phone or emails Ben was always courteous and friendly. I would recommend Farr and Farr to other people for house lettings. Thank youPositiveResponsiveness, Professionalism
Such a lovely review Toni, thank you ever so much. I'm sure Ben will be pleased with your feedback. Farr & Farr Lettings
5/5
GoogleJosh and the team are always very efficient whenever I have a query and they offer excellent advice when needed. Having my property managed by them gives me peace of mind and makes my life so much easier.
Hi Hannah, Thank you very much for such a kind review. You’re a fantastic landlord and an absolute pleasure to deal with. We hope to continue making your life easier for many more years to come. Farr & Farr Lettings
5/5
GoogleFarr and Farr Lettings provided an excellent service for us when renting out our two properties .Galina and Ben are professional and efficient . Quick turnaround and they have found us fantastic long term tenants.
Thank you Milena great to hear you are happy with the service we provide :)
1/5
GoogleWouldn’t recommend renting through Farr&Farr Lettings and personally won’t be again. From the moment I viewed the property right up to a week after handing my keys back after 6 months tenancy and problems still ongoing. Advertising the property with photos that aren’t even the same property, lying to me on the viewing about parking which I needed due to company car insurance policies, handing keys over for a property that quite frankly was not clean or ready to be handed over (admittedly, I took the flat earlier than originally agreed but the flat was empty when I viewed it a week or so prior so there was plenty of time to paint walls, fill holes, replace a smashed window, fix broken blinds, repair broken appliances, etc.), when making issues aware to the office I was told some issues were “too expensive to fix”, isn’t this what deposits from previous tenants are for? Contractors not clearing mess up properly where I stood on smashed glass bare foot and was hoovering glass still 6 months later. I made a leak under the kitchen sink aware on two occasions and not once did I hear anything back. Wouldn’t even get me started on the cleanliness of the building considering the whole block is rented out by them. The car parking issues was a joke and the company couldn’t even enforce tenants to lock a gate after I was physically attacked by a man who was asleep against my vehicle in the properties car park. I went to the office to make them aware of what happened and all the had to say was “would you like to hand your notice in?”. What kind of response is this? On two occasions did they agree to come and view the flat (3 monthly inspection and end of tenant inspection) and had no shows. Once I queried the end of tenant inspection I was told “why would we inspect the flat when you’re still in there?” Well, why would you agree a date to do so then? Almost a week after handing my keys back I have had no contact regarding an inspection and getting my deposit back. I chased this up today and was told “we inspected it yesterday and you will hear from us later today”. It’s now 2 hours after closing of the office and again, no contact.
Hi Leila, Thank you for leaving us a review. It’s disappointing to hear you had some issues with your tenancy. Although we fully appreciate we’ve made some mistakes, certain parts of your review are extremely inequitable. Having checked the photos of the initial listing online and the flat you rented, the photos are of the same property. We’re not overly sure why you’ve claimed otherwise. We agree that a member of the team made a mistake when initially discussing parking. As there wasn’t any intent to deceive you and it was an honest mistake, it does feel rather brazen to say we’ve knowingly lied to you. As you’ll recall we apologised profusely for this, explained it was a genuine mistake and you were subsequently provided with an alternative parking space for your stay at the property (aside from a few days). You were still able to park in the car park during your entire stay. Despite this, you still made threats to the team regarding the parking. As you noted, you asked to move in considerably quicker than scheduled. You knew from your viewings that the flat was not ready and various items still needed attention. Made to measure glass does take weeks to arrive once ordered and contractors cannot change their schedules to suit alternative timescales. This was explained to you thoroughly but you agreed to move into the flat regardless. The car park has been troublesome and we’ve now automated the gates since the incident you endured. Having said that, as a resident yourself you were also responsible for ensuring the gates were locked after you exited/entered the premises. You were witness on several occasions not locking the gates after using them and when asked about this, you said to a member of the team that you “wouldn’t shut or lock the gates after using them because you didn’t want your feet to get wet”. We were incredibly sympathetic when you reported the incident you’ve mentioned. We asked if there was anything you needed from us and that we willing to help in any way we could. We then explained that if you no longer want to remain in the property, we’d understand and allow you to vacate and end your tenancy early. This was meant with the deepest sincerity and if this was misconstrued, we can only apologies. You should have an email detailing that deductions have been made from your deposit due to the standard of cleaning. We did however make a clerical error regarding the date the check-out inspection was booked for and when we realised, it was explained that we couldn’t conduct an end of tenancy inspection until the end of your tenancy. This is standard practice across all letting agencies. It was also pointed out that prior to our mistake, the process was clearly laid out in your end of tenancy email, which we sent in response to your notice to vacate. To summarise, we fully understand that your tenancy was not as you would have wanted. We feel the same and we're certainly happy to take blame where it is justified (as we have done) but various points within you review simply aren't truthful or justified. We hope this reply can give both a clearer perspective on the events but moreover provide you with a better understanding of processes when renting a property. Irrespective of all the above, we wish you the very best in your new property and in your future endeavours. Farr & Farr Lettings
5/5
GoogleI would like to say thanks to Josh and Ben aswell . Even for people like me wich the English is bit broken and sometimes the conversations is a bit confusing, they was nice and keep yourselfs professional at all the time.Well done guys .Good job , thank you.
Thank you for your kind words Nico. We wish you all the best in your new flat. Farr & Farr Lettings
5/5
GoogleThe manager, and the team, look after the tenants and therefore the property as if it belongs to them. Using an agent ultimately is about you providing that boundary between us and the tenants. That boundary needs to be managed in the right, balanced way. I think they do that extremely well. Ultimately you’re judged on what you do during the ‘bad’ times and not the good. Recent experience suggests they have performed to the highest level.
Hi Paul, It means a lot to all of us to see your feedback. We'd love to ensure that properties never experienced any difficulties but much like you've said, a true judgment can certainly be made when the going gets tough. From all the team, we sincerely hope to continue managing your property for as long as you need us. Farr & Farr Lettings
1/5
GoogleDreadful renting through them, faulty appliances provided by them refused to be replaced, multiple issues in regards to both water and space heating that refused to be replaced, which is illegal, repeatedly ignored phone calls to chase …
Hi Project Mioav, Thank you for your feedback and we are sorry that you have had a bad experience. We cannot locate you on our system and would be grateful if you could email us (lettings@farrandfarr.co.uk) with more details so we can look into this. Best wishes, Ben
5/5
GoogleA very professional company, well organised with an attention to detail. Very easy to deal with. Highly recommended to anyone who's looking for a letting agent
Thank you for your recommendation, it is very much appreciated
5/5
GoogleJosh and the Farr & Farr team are always very responsive and helpful whenever issues need to be addressed. You are also all very friendly which is much appreciated. When we were in the process of purchasing a property, you were always available for advise and support, and did a terrific job in finding us tenants quickly. Your team are true professionals with a very human touch. Keep up the excellent work!
Hi Ulrike, We cannot thank you enough for leaving us this review. It’s fantastic to hear such lovely things about the team, especially the human touch. We really strive to give every person we deal with the best possible service. You’re both an absolute delight to have with us and we hope this continues for many years to come. Farr & Farr Lettings
5/5
GoogleJosh was professional and very helpful, and the property is great. Especially considering the current situation and limitations, he was very accommodating, allowing us to do everything virtually and send over documents as needed. The only drawback was some things were quite slow to be sorted, and having confirmation they had received our money would have been reassuring.PositiveQuality, Professionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Farr and Farr's Gloucester office has 91 reviews across 1 platform: 91 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Farr and Farr is rated 4.6 out of 5 across all 91 reviews, and 4.6 out of 5 on Google from 91 reviews, checked 9 October 2026.
Farr and Farr, 40 Oxstalls Way, Longlevens, Gloucester GL2 9JQ.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.