Andrews Letting and Management Gloucester reviews

★★★★★ 5/5

Trustpilot

Thank you Issy

I'm currently looking for a house to live with my partner so we can start a family. I was interested in a house which is unfortunately is unavailable. A lovely young lady Issy phoned me and let me know. We then discussed more about what I wanted in a house. I found that Issy was very knowledgeable, polite, friendly and very professional. Thank you 😊. Hopefully Andrews will find us a home

Amy · 12 April 2024

★★★★★ 5/5

Trustpilot

Positive experience.

I have had experience of putting my house on the market with Andrew’s in Cheltenham, to viewing other properties with them. From valuation, to booking in viewings and providing feedback following I found all the team friendly, responsive and helpful. Furthermore when viewing other properties my experience was the same and I was given time to look around and ask questions with informed responses. I would recommend Andrew’s to those buying or selling their property.

Catherine · 9 February 2024

★★★★★ 5/5

Google

Sarah and Ella have both been very helpful organising the let of my property in Gloucester. They're very responsive to emails and have worked hard to sort an issues that have cropped up. Thanks for your help!

Jemima · 11 September 2026

★★★★★ 5/5

Google

Ella and the team were extremely helpful throughout the whole process of renting a flat, including great communication at every stage.

Ryan · 14 January 2026

★★★★★ 5/5

Trustpilot

I have been a long term Andrews…

I have been a long term Andrews Customer recently the Leasehold Dept changed the Agent responsible for our block (at our/the directors request)and having Luke Timms now as our contact is a breath of fresh air compared to what we have had in the past. Luke has done more for us in 6 months then the previous person did in 3 years. His honest, direct approach is much appreciated and the time he has given to ensure that we are happy with ongoing projects etc is so helpful. Our small block of flats feels like it has had a rejuvenation thanks to Luke and we the Directors are most grateful.

JM · 8 October 2023

★★★★★ 5/5

Trustpilot

The Journey with Andrews Office… so far

James had been an absolute pleasure to work with. We appreciated his relaxed approach during the viewing so we didn’t feel pressured but he was able to give full details regarding the property at the right time. This overall started our journey with Reigate Andrews on a positive foot as well as James positively representing the Reigate office. I enjoy when he calls as it is either to tell us something or just to let us know he knows we are still there. He has been able to build a relationship with us as sellers and buyers, professionally as well as socially so we feel comfortable to ask the awkward questions.On top of this he meets and sets expectations and delivers them. We have felt like the process with James has been genuine. He says he is ‘just doing my job’ but honestly to us it’s a massive chapter in our lives and I’m glad someone like James has been part of it! God can you imagine if we had a Karen! It would be horrible! Aha! The person you speak to regarding these moments in your life makes such the difference! Thank you James! James can not take all the praise through, as In general the Reigate Andrews office, every person I have spoken to has been polite, helpful, knowledgeable regarding my queries and attentive. Matthew in particular has made us feel great that everything is in safe hands and it will get done! Izaak always answers the phone like an absolute gentlemen and Conner is always there to help. Every message gets passed on!You can really tell that the Reigate office work in some harmony even with all the different types of personalities.I am excited to carry on the rest of my journey with Andrews Reigate!They might even get invited to my garden party in my new home!

Loumar · 4 October 2023

★★★★★ 5/5

Trustpilot

Andrews Property Group in Downend Branch

Andrews Property Group in Downend truly stands out in their field, and my experience with them has been nothing short of excellent. Particularly, Issy made a remarkable impression during the property viewing day. Her professionalism, deep knowledge, and genuine enthusiasm made the whole process enjoyable and informative. It’s clear Issy and Molly go above and beyond to provide exceptional service. Highly recommend for anyone looking to find their perfect home!

Mr · 4 May 2024

★★★★★ 4/5

Trustpilot

Maintenance of our property

Last week we had a Directors meeting. I felt that Molly was on top of her game and I felt reassured that she understood the problems that we have at our property and we are now going forwards with sorting the problems out. Before Molly came on board, we had a manager looking after us who didn’t understand and failed to sort our problems through. Thank you Molly for your help on getting us back on track.

Customer · 7 December 2023

★★★★★ 5/5

Trustpilot

As a contractor

As a contractor, carrying out many many jobs over lots of years working with Andrew’s and primarily dealing with Michelle's Smethurst.I’ve found Andrew’s to be an excellent company which to work with. Moreover Michelle is the absolute stead rock of the letting/property management side of the business, her knowledge, and skill set to operate between landlord, tenant and contractor is exemplary. 5 stars Craig Moore

Craig · 30 July 2024

★★★★★ 5/5

Trustpilot

Janine

Janine, Ed and Maria have helped me in every aspect whether it was hassle free move in or any help with home repairs . I am really happy with them and appreciate their efforts.

Ankita · 24 September 2026

★★★★★ 5/5

Google

I have recently moved on from a rental property after 5 years with Andrews. The professionalism and communication from Sarah (senior property manager) has been excellent, Sarah consistently kept me fully informed of the process during the period prior to the tenancy ending and answered every question I had and offered assistance. I highly recommend Andrews and Sarah in particular if seeking a rental property in the area. It has been a very positive experience, thank you Sarah (and also the landlord).

Tom · 27 March 2025

★★★★★ 5/5

Trustpilot

Michelle Smethurst, a First-Class Property Manager.

We have known and dealt with Michelle for over a decade now. She has always been professional, supportive and friendly. She is very responsive and always goes above and beyond to make sure any maintenance requests are handled in a timely manner.We cannot rate Michelle’s exceptional service highly enough and would like to take this opportunity to express our deep gratitude to her for making us feel well-looked after.

Leila.K · 8 May 2024

★★★★★ 5/5

Trustpilot

Thank you Wallington office

Janine and Tracy were excellent from all aspects. We started our property search with Janine. She answered all the questions in our mind regarding the property purchase process. We could reach her any time. During Janine's absence, Tracy helped us. She was responsive and helped us communicate with the conveyancer. As a result of the service we received from Andrews, we are over the moon.Thank you Janine and Tracy. All the best.

I · 8 March 2024

★★★★★ 4/5

Trustpilot

A human touch

Sam went the extra mile to help my fiancee and I through the whole process of visiting, applying for and going through the checks to rent the property we just moved into, and showed much human compassion as we were in think of wedding preparation as well. Great communication from her and all the staff at Andrews, and made it easy. The reference check process was also very straightforward and helpful.

Ed · 27 March 2024

★★★★★ 5/5

Trustpilot

Bear Flat - Emma Mussert - absolutely fantastic experience

Bear Flat - Emma Mussert. Emma has been leading and supporting with our recent property sale. The process, through matters outside of her control, was very complex and spanned nearly 6 months. Throughout it, Emma was positive, supportive, and proactive - she actively interacted with our solicitors and the buyers to try and speed up action and improve communications. She constantly prioritised checking in to see what more she could do, was instant on her communication and responses and was a real shine of light throughout what was quite a tough and stressful time. I would not hesitate to recommend Emma, she has been absolutely super and the best experience I have ever had with an estate agent.

D · 4 September 2023

★★★★★ 5/5

Trustpilot

First rate service

I received excellent service from James & Antoine at the Wallington branch. They updated me at every opportunity, listening to all my concerns and chasing my solicitor when needed. James had sold my parents house 15 years ago and his personal service is second to none. I would highly recommend both gentleman.

Judith · 19 May 2026

★★★★★ 5/5

Trustpilot

Great team work and excellent service

I am glad that I chose Andrews in Headington to fully manage my flat. A recent urgent issue at the flat was resolved very quickly and efficiently and I received very helpful communications along the well. All the team have been extremely helpful, especially Jenny and Samantha who have both provided an excellent, professional and friendly service and I am very reassured that my flat and tenants are well looked after

Meg · 15 March 2024

★★★★★ 5/5

Google

We were recommended to use Michael Doyle as a mortgage broker, even though we didn’t buy through Andrews. He is absolutely amazing, he’s made getting a mortgage pain free, and has been there every step of the way for us, I cannot recommend him highly enough, if you need a mortgage broker he’s most definitely your best option, I can’t thank him enough

Debbi · 16 February 2026

★★★★★ 5/5

Trustpilot

From the time we called Brian Barnsby…

From the time we called Brian Barnsby at the Morden branch of Anderws to the day we exchanged, (still not completed yet) we knew that Brian was good at whatever he does. Throughout the process, Brian stayed professional, helpful, and understood the pressures that we were under. He was a pleasure to work with, and would definitely use him again. Thank you Brian

Dave · 30 July 2024

★★★★★ 5/5

Trustpilot

Efficient, well informed and organised

The team in Cheltenham were nothing but efficient and well informed throughout the last 4 months, while I was selling a property with their support. I was impressed by their highly organised and systematic approach, which cannot be matched by smaller companies without equivalent process and systems. Viewings were facilitated very soon after prospective buyers approached them, and feedback was provided automatically. I wouldn’t think twice before instructing Andrews again in future.

Jamie · 7 February 2024

★★★★★ 5/5

Trustpilot

Furniture deliveries when you live…

Furniture deliveries when you live abroad can be more stressful than normal - especially because you cannot be there to receive them. Luckily for me, Brianna, Karina and Molly went out of their way to ensure that the deliveries made it safely into the property. I cannot thank them enough for being my eyes and ears and door openers. They didn't have to do this - they did it because they provide a brilliant service. Thank you again.

Lesley · 16 September 2023

★★★★★ 5/5

Trustpilot

Selling a property using Andrew’s Estate Agent, Reigate

I would thoroughly recommend using Andrew’s estate agent in Reigate. Isaac Biggerstaff was the agent who helped us through the process of selling my father’s flat, he was at all times professional, knowledgeable and understood our needs. He kept us up to date with how the move was progressing, and answered any queries promptly. Thank you Isaac for your kind and thoughtful approach.

Jane · 20 July 2024

★★★★★ 5/5

Trustpilot

Letting through Andrews

I've been letting my rental property through Andrews for many years, and have always had efficient and prompt service from whoever I have been dealing with regarding both finding tenants and the management of my flat. Monika Lami is my current contact and she is just as efficient and helpful as her predecessors - I am very pleased.

AA · 8 October 2024

★★★★★ 5/5

Trustpilot

First time buyers

Upon getting an offer accepted for our first home, we can recommend Andrews and more specifically, Elliot, the estate agent that we have dealt with directly. He has been super helpful, always approachable and quick to return our questions and queries. As first time buyers the whole process was very new to us but Elliot made things as simple and straightforward as possible and we have felt confident throughout the process.

Lee · 14 February 2024