Trusted Agent profile · Gloucester

Andrews Letting and Management Gloucester reviews

4.7

★★★★★ Excellent

2,376 reviews across 2 platforms

5 Worcester Street, Gloucester, GL1 3AJ

Andrews Letting and Management's office in Gloucester, at 5 Worcester Street, is rated 4.7 out of 5 across 2,376 reviews on two platforms, including 327 Google reviews rated 4.7.

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4.7 / 5

327

Reviews on Google

This office

Trustpilot logo

2,049

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Gloucester office, from every platform, shown as written. First names only.

5/5

Trustpilot

Thank you for your help yesterday…

Thank you for your help yesterday Sammi. New to the rental market - and the area, you explained what the rental market in Oxford is like - and managed our expectations in a kind and thoughtful manner. Thank you for making sure we were able to view the property during our brief visit to the city.

Rachel · 1 November 2024

Agent replied · 12 June 2024

Hi Rachel, thank you for taking the time to write a five star review. Great to see the lads were well looked after whilst they were renting with us and Lydia was able to assist them! Thank you for your kind words and all the best, Laura.

5/5

Trustpilot

We dealt with lovely Hayley…

We dealt with Hayley Tennet when we needed some help. She was amazing. Really intuitive, helpful and knowledgeable. She recognised what was important to us and really reassured us over any concerns we had. She made everything clear when we didn’t understand things. We left the meeting feeling positive and that we were in very good hands. Highly recommend Hayley at Andrews.

ASB · 23 July 2024

Agent replied · 23 August 2024

Thank you for your kind words about Hayley! We're thrilled she provided such excellent service and reassurance. Your recommendation means a lot to us.

5/5

Trustpilot

Thanks Greg Lines and team for all you…

Thanks Greg Lines and team for all you do at Gloucester branch!

Consumer · 10 October 2026

5/5

Trustpilot

Caring and helpful team

I would like to take a moment to thank Tracy and her team at the agency. My partner and I were facing difficulties in locating an available flat, but thanks to their diligent efforts, we were presented with several viable options. The support throughout the process has been invaluable, and I am truly grateful for everything they have done.Thank you 🙏

Valentina · 6 August 2024

Agent replied · 23 August 2024

Thank you, Valentina! We're thrilled Tracey and the team could assist you and your partner in finding the perfect flat. Your kind words mean a lot to us!

5/5

Trustpilot

Andrews Clifton Letting Experience

Andrews Clifton let out house out, the second time whilst they have been managing it, and it was a great service. They kept us informed, discussed and advised on decisions and we couldn’t have asked for more.

Emma · 13 August 2026

Agent replied · 23 September 2026

Dear Emma & Robert, thank you for your wonderful review! We're thrilled to hear about your positive experience with Andrews Clifton. Keeping you informed and advised is our priority. We look forward to continuing to provide excellent service in the future. Best regards, Andrews Head Office.

5/5

Trustpilot

Amazing support from the team

The team were incredibly supportive throughout the transaction; as a first time buyer, I was new to the process and Emma was there to support me and make sure all of my questions were quickly answered and provided me consistent updates. Thank you to Emma, Zak and the rest of the Andrews team for all of the help, would definitely recommend :)

Gabriela · 12 July 2024

Agent replied · 23 August 2024

Hi Gabriela, thank you for taking the time to share your experience. Brilliant to see that Emma, Zak and the rest of the team were so accomodating, providing you with all the support you required throughout. Thanks again, Rhys

5/5

Google

We let a property through Andrew's Gloucester for 3 years and always received great service from property manager Sarah Robinson. Sarah was also quick to reply to any questions or issues and these were always resolved quickly. Once we moved from the property it was a very seamless transaction and the deposit was returned swiftly. Thankyou Sarah for all your support

Adam · 24 July 2024

Agent replied · 23 August 2024

Hi Adam, thanks for the five star review. Amazing to see Sarah has been so helpful to you over the years. Thanks again for sharing your experience, Rhys.

5/5

Trustpilot

I had a fantastic experience working…

I had a fantastic experience working with Andrews bath. They were incredibly professional,and helpful throughout the entire process.we found the perfect home that meets all our needs. Highly recommended!

Pavankalyan · 28 September 2026

Agent replied · 10 October 2026

Dear Pavankalyan Yadav Janapati, Thank you for your wonderful review! We're thrilled to hear about your fantastic experience and that we could help you find the perfect home. Your recommendation means a lot to us. Best wishes , Lisa

5/5

Google

Excellent service from Sarah Robinson in Gloucester. She was extremely helpful, approachable and made the tenancy process smooth and easy from start to finish. I would happily recommend her.

Clare · 27 September 2026

Agent replied · 11 October 2026

Dear Clare , Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Sarah Robinson. Your recommendation means a lot to us. We look forward to assisting you again in the future. Best wishes , Lisa

1/5

Trustpilot

Don't use for shared ownership selling

Instructed Andrews Cheltenham to sell my property in summer 2021 after falling for the sales pitch of shared ownership selling experience. Karl was fantastic and shared all paperwork quickly with shared ownership partner. However due to delays caused by cook taylor Woodhouse (Andrews recommended solicitors) and the shared ownership partner we remarketed in summer 2022 and yes new offers came in quickly, I cant fault Andrews for that. However on acceptance of an offer amd sadly Karl moving on, Andrews did not liaise with shared ownership partner as they had done 1st time, didnt send AIP and validated offer documents (which as seller i dont see). This caused 6 months of Andrews chasing my solicitor who wasn't confirmed to shared ownership partner who still assumed we were on 1st buyer and so ignored correspondence. As shared ownership property this delay led to 4 RICs survey valuations (by Allied Surveyors, they are great) being required in order to complete at over £200 a time. Staff assigned to my sale moved on, often not appraised of this (or the buyer), with one replacement giving me the buyers number directly to liaise. We did this between ourselves and progressed to completion within a couple of months when in direct contact and not with Andrews. Please avoid if selling Shared ownership, or request to be copied in on everything that's sent and don't believe without proof that correct correspondence has been shared with the right parties.

Karen · 15 May 2023

Agent replied · 12 June 2024

Thank you for reviewing your experience with Andrews. As you explain, this was a relatively complex sale and as a company we tried our best to maintain communications with all the partners involved, including yours and the buyers solicitor. Clearly mistakes were made during the process, both by Andrews and by some of the other parties involved, and this did lead to delays in the sale. For our part in the delays we apologise sincerely and wish you the best for the future. Carl HowardGroup Chief Executive

5/5

Trustpilot

Highly recommend Andrew’s for tenants

We are currently working with Tracey at Andrew’s and the process so far has been brilliant! Tracey keeps us updated throughout the process and understands exactly what we are looking for in a property. So often with estate agents it can feel like they don’t care but it’s not the case with Andrew’s at all. Highly recommend Andrew’s for tenants!

Paigan · 1 August 2024

Agent replied · 23 August 2024

Thank you, Paigan! We're thrilled to hear about your positive experience with Tracey. Your recommendation means a lot to us. We look forward to continuing to help you in finding the perfect property!

5/5

Trustpilot

Professional support.

Over the last few years we have had some issues with tenants as well as the building. Denise Walters from the Clifton Branch turned what was potentially a very stressful time into a calm and manageable experience. I have to say that without her expert advice, creative solutions and incredibly professional manner I don’t know what I’d have done.

Sarah-Jane · 20 February 2026

Agent replied · 23 February 2026

Dear Sarah-Jane, Thank you for your wonderful feedback! We're thrilled to hear that Denise from our Clifton Branch made your experience positive. Your kind words motivate us to continue delivering exceptional service. We appreciate your support and look forward to assisting you in the future. Best wishes , Lisa

5/5

Google

I use Giles Lowbridge on a full management basis at Andrews and have been very happy with the service. They handle tenants, rent collection, and any issues efficiently, which makes the whole process genuinely hands-off for me. Communication is clear and timely, and when problems arise they’re dealt with quickly and professionally. Overall, it’s reassuring, well-run management of my property.

G · 11 February 2026

Agent replied · 16 April 2026

Thank you, for your wonderful review! We're thrilled to hear that you're happy with our full management service. Your satisfaction with our efficient and professional approach means a lot to us. We look forward to continuing to manage your property with the same dedication. Best wishes , Lisa

5/5

Trustpilot

The staff at Andrew’s were very helpful…

The staff at Andrew’s were very helpful throughout the whole process! Our main contact, Tanya who first valued our property was really helpful throughout and always responded to emails and phone calls very promptly. We are more than happy to highly recommend Andrew’s Midsomer Norton to both prospective buyers and sellers 5 STARS 🤩

Pete · 28 October 2024

Agent replied · 24 December 2024

Thank you, Pete! We're thrilled to hear about your positive experience with Tanya and our team at Andrew’s Midsomer Norton. Your recommendation means a lot to us! Best wishes, Jake

5/5

Trustpilot

Samantha is an ace letting agent

Samantha is an ace letting agent from Andrews who helped me finding my apartment in Oxford. She guided me in each and every step, from apartment visit to handing the keys with great details and the whole experience was really smooth overall. She has a lovely and professional personality and sharp communication skills. I would like to thank her for all the help and wish her very best for future.

Suman · 9 January 2024

Agent replied · 12 June 2024

Hi Suman, we really appreciate you taking the time to write a review and share your feedback. We know Samantha works hard to deliver a great service to our customers so brilliant to see that's been the case for you too. Thanks for sharing, Rhys.

5/5

Google

Shannon is a very attentive agent who understands her applicants needs.

George · 16 February 2026

Agent replied · 16 April 2026

Thank you, George, for your wonderful feedback! We're thrilled to hear that Shannon provided attentive service and met your needs. Your satisfaction is our priority, and we appreciate your support. If you need any further assistance, feel free to reach out.

5/5

Trustpilot

I had a great experience with Daniel…

I had a great experience with Daniel and Zi during the process of letting a property. They were both very prompt with responses and made sure to return calls when I left messages….as well as reassuring me when I was getting anxious. The team in Midsomer is very friendly and always ready to help….

Busi · 25 October 2024

Agent replied · 24 December 2024

Thank you, Busi! We're thrilled to hear about your positive experience with Daniel, Zi, and the Midsomer Norton team. Your kind words mean a lot to us. Best Wishes, Jake

5/5

Trustpilot

Our property manager Michelle at Southfields

Our property manager Michelle at Andrews Southfields is amazing. I have been with Michelle for nearly 20 years now and she always goes beyond and above managing the property and keeping me abreast of the situation. She is always responsive and very professional. She is a real asset to Andrews. Thank you so much Michelle for all your hard work.

Jane · 15 July 2024

Agent replied · 23 August 2024

Hi Jane, thanks for sharing your experience with us. Great to see that Michelle was so helpful to you, especially over such a long period of time! We know Michelle will really appreciate seeing your kind feedback. Thanks, Rhys

5/5

Trustpilot

Rebecca Newbrook has been the best.

Rebecca Newbrook has been very patient as she managed various issues with the property and with diligence and care despite the length of time it has taken to try to resolve these issues.She has kept us informed of the progress during this time which has been so much appreciated.Thanks again, Rebecca.

MD · 3 December 2024

Agent replied · 24 December 2024

Thank you for your kind words, MD. We're delighted to hear that Rebecca's diligence and care made a positive impact. Your appreciation means a lot to us. Best wishes , Lisa

5/5

Trustpilot

Steve is a fantastic agent

I purchased a flat through Andrews, completing 25/10/2024. Steve was such a massive help throughout the whole process, reassuring me on various aspects I was unfamiliar with as a first time buyer and stepping in to keep the process moving whenever things slowed up. I would greatly recommend buying through the Andrews team!

Philip · 2 November 2024

Agent replied · 24 December 2024

Thank you, Philip. We're delighted to hear about your positive experience with Steve and our team. Your recommendation means a lot to us. Enjoy your new home!

5/5

Trustpilot

Monika Lami

I’ve been a landlord with Andrew’s for almost 5 years and from day 1 they’ve been extremely helpful and professional. I’ve never experienced any issues or problems.

Nadia · 30 September 2026

Agent replied · 10 October 2026

Hi Nadia, thank you for your kind words and for being with us for almost 5 years! We're thrilled to hear about your positive experience. Your feedback motivates us to continue providing excellent service. If you ever need assistance, feel free to reach out.

5/5

Trustpilot

Today I took a call from Shamiya

Today I took a call from Shamiya. As a first contact I was extremely impressed with her telephone manor on the whole then as we talk and found some common ground Shamiya was very helpful, empathetic and genuine. I felt listened to and respected during and after our conversation. Thank you, Johanna

Johanna · 11 November 2024

Agent replied · 24 December 2024

Thank you, Johanna! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. Best wishes , Lisa

5/5

Trustpilot

Sarah Robinson - Andrews Lettings

We let a property through Andrew's Gloucester for 3 years and always received great service from property manager Sarah Robinson.Sarah was also quick to reply to any questions or issues and these were always resolved quickly. Once we moved from the property it was a very seamless transaction and the deposit was returned swiftly. Thankyou Sarah for all your support

Adam · 4 July 2024

Agent replied · 23 August 2024

Hi Adam, thanks for the five star review. Amazing to see Sarah has been so helpful to you over the years. Thanks again for sharing your experience, Rhys.

5/5

Trustpilot

Daryn was a lovely guy and answered all…

Daryn was a lovely guy and answered all our questions we had about the property. He arrived promptly and let me view the place at my own speed.

Anna · 4 June 2026

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Andrews Letting and Management's Google reviews
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