Trusted Agent profile · Gloucester
★★★★★
2,474 reviews across 2 platforms
5 Worcester Street, Gloucester, GL1 3AJ
Part of Andrews, see every office.
Andrews's office in Gloucester, at 5 Worcester Street, is rated 4.7 out of 5 across 2,474 reviews on two platforms, including 330 Google reviews rated 4.7.
Every review we hold for the Gloucester office, from every platform, shown as written. First names only.
5/5
TrustpilotGood agent and lovely property
The agenr, Sammi, was prompt and informative - really helpful and answered all the questions I had.
Thank you for taking the time to leave us a review! We know that Sammi will really appreciate seeing your feedback. Thanks, Rhys
5/5
TrustpilotExcellent work from Sumita & team,Kingsbury
Sumita and team in Kingsbury were excellent. Helpful and knowledgeable at all times. Would definitely recommend them for letting.
1/5
TrustpilotBorderline Harassment
I liked at two properties and They harass you with constant phone calls . When I expressed interest in a property they use Pressure sales techniques like ‘should I inform the sellers you’re making an offer’ without me explicitly saying such . I have multiple voicemails from this company . Do not advice to use their services if can be avoided. I’m aware all estate agents will chase buyers but Andrews were particularly pushy more than any agency I’ve come across
5/5
TrustpilotThank you Andrews
Andrews dealt well with a difficult sale and Zoey in particular was very helpful. Thank you Zoey.
5/5
TrustpilotJunior was helpful and knowledgeable
Junior Zziwa was helpful and knowledgeable about the property we viewed which was the perfect fit for us
5/5
TrustpilotVery professional
Very professional, honest and excellent communication from Tanya, Thankyou
Thank you, Julie! We're thrilled to hear about your positive experience with Tanya. Your kind words mean a lot to us. Best wishes , Lisa
5/5
TrustpilotViewing
Viewing The welcome and infos provided related to the property. It was just professional.
Thank you, Karim. We're delighted to hear you found our service professional and informative. Your positive feedback means a lot to us.
5/5
TrustpilotFriendly and informative
Isaac came to value my flat and he was extremely informative and very friendly and personable. Made me feel very comfortable and reassured!
Hi Emily, thank you for the five star review. Great to see that Isaac made such a positive impression on you and was able to give you all the information you required at the time of your valuation. Thanks, Rhys
5/5
TrustpilotAndrews were very helpful throughout…
Andrews were very helpful throughout the buying process and always quick to respond to queries
Hi Robert, thanks for sharing your experience, brilliant to see it was such a positive one. Thanks, Rhys
5/5
TrustpilotVery professional and excellent…
Very professional and excellent service, helped me every step of the way thank you Greg lines.
5/5
GoogleHayley is the best agent who takes care and makes sure that the customer is served well
5/5
TrustpilotIsaac was so lovely and welcoming
Isaac was so lovely and welcoming, answered all our questions and has a happy to help attitude would highly recommend :)
5/5
TrustpilotProfessional,reliable genuine care and…
Professional,reliable genuine care and support.Minika
Thank you, Ylber, for your wonderful review! We're thrilled to hear you had a positive experience with Monika. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best wishes, Jake
5/5
GoogleAll I can say is, fantastic service! Me and my partner have been trying to find our first home but have a lot of questions and generally need guidance before going any further! We spoke with a young lady called Erin who was helpful, polite, enthusiastic and was extremely knowledgeable about the market! She is an asset to the company to say the least! We will definitely be coming back to see Erin when the time is right for us!PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotDiabolically bad Property Management.
I feel bad for the landlords who are doubtless paying through the nose for less than nothing. All contact takes multiple attempts by phone and/or mail before there's a response. All information is passed on insufficiently and requires confirmation multiple times. My foot was seriously injured requiring weeks wearing a medical boot and unable to walk or drive due to a metal lined kitchen unit door which to this day remains unreplaced, since last April, which fell over onto it from the position it had been left in by the second maintenance professional contracted to fix it, who arrived with insufficient information and without the necessary tools.If at all possible, landlords avoid like the plague, and tenants take out anti-property manager insurance (niche market opportunity for providers)! Would love to give 0 or minus stars but not an option.
5/5
TrustpilotExcellent service really pleased with…
Excellent service really pleased with the service Best estates agency around standouts are Steve matt and nancy
Hi Michael , Thank for the the five star review. It is fantastic to hear that we are the best estate agent around and provided excellent service. Thanks , Lisa
5/5
TrustpilotFantastic Experience
The communication was promptly and efficiently Over all experience was brilliant Very friendly staff and very helpful
Hi Stoffel , Thank for you the five star review. It is fantastic to hear that your overall experience has been brilliant. Thanks , Lisa
1/5
TrustpilotDO NOT RENT WITH ANDREWS (Gloucester)
DO NOT RENT WITH ANDREWS (Gloucester)! No customer service at all, problems generally not fixed and even if they are takes months. No one knows what they’re doing, communication between the people in branch seems non existent. Rented with numerous people before and honestly these are the worst. I’ve never reviewed anything before in my life Not even food! but I just had to post this to warn others as it’s absolutely dreadful what I’ve had to go through this year with the andrews Gloucester branch.
1/5
TrustpilotSTAY AWAY
I would have given 0 stars if I could. Their employee Joanne, told us to park in the visitors parking and then she dissappeared without being able to find her or the apartment. When we found her in her car, she told us that we couldn't do the viewing because there was a dispute with the tenants. Meanwhile, no one was picking up the phone back in the office. What a rubbish estate agency. AVOID AT ANY COST, STAY AWAY
5/5
TrustpilotVery Quick to response and deal with…
Very Quick to response and deal with issue
Hi Hanna, Thank you for your kind words! We're thrilled to hear that you found our response time and issue resolution satisfactory. Your feedback is greatly appreciated! Best wishes , Lisa
5/5
TrustpilotIsa is very polite and patience during…
Isa is very polite and patience during the whole process including the phone calls and the site-visit.
5/5
TrustpilotReally nice lad who took me round
Really nice lad who took me round, very honest and helpful about everything!
Thanks for your feedback Luca.
5/5
TrustpilotGreat experience :)
Amber was great and very accommodating to allow us to make sure we were happy with the flat before we proceeded with the tenancy agreement! Thanks Amber :)
5/5
TrustpilotThe patience of the agent
The patience of the agent. Maria waited for us to arrive for the viewing & she explained everything. Maria is an excellent professional.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Andrews Letting and Management hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Gloucester.
