Reeds Rains Glossop reviews

★★★★★ 1/5

Google

Very poor all round - we chose to rent through reeds rains when relocating back to the area and couldn't regret it more and will not continue past our term. Hands off is an under statement and everything from application through to maintenance has been excruciating. Our actual landlord is great but I feel bad for him that there's a % of rent payable to RR given that they do as little as possible and have left us speaking directly to landlord and repair contractors at every turn. I have never rented in the UK and this may be how every experience is but I have rented out properties through other companies and this has not at all been my experience. Right now we do not have a working bathroom and there is no sign that this is going to change unless we initiate the sewerage chamber repair ourselves which is not within our remit or contract. Useless. UPDATED. responding to Paul - you are not an easy man to get in touch with and there is still raw sewage where my children pay, a bathroom that does not function and no date for this being rectified. Amazed that you even bother to post replies but feel free to call us. Number is definately on file - my wife called today and when she explained why she wanted to speak with you, she was laughed at!!!!!! What a bunch of jokes you all are.

Disturbed · 26 April 2025

★★★★★ 5/5

Trustpilot

John has been helpful and professional…

John has been helpful and professional all the way through our experience with Reeds rains

S.D · 24 September 2026

★★★★★ 5/5

Trustpilot

Very friendly, informative and efficient

Ken was very helpful , got back to us with answers in good time

Janine · 24 September 2026

★★★★★ 5/5

Trustpilot

I would definitely recommend Reeds…

I would definitely recommend Reeds Raines Liverpool branch, our sale is now going through. Thank you to Owen Thea Jack and Justin who were always professional and helpful and have restored my trust after a bad experience dealing with another Liverpool based Estate agent.

Ms · 12 February 2026

★★★★★ 5/5

Trustpilot

Very pleasant negotiator

Aaron Smith is a extremely pleasant and sympathetic negotiator. On time for viewing, with a cheerful personality.

Patricia · 29 August 2026

★★★★★ 5/5

Trustpilot

Silas Rains at the Wrexham branch.

Dealt with Silas Rains at the Wrexham branch on 3 occasions. Sold our house within 2 weeks, 7 years ago, my parents house 5 years and my sister's last week. The latter was non standard build, difficult to sell really requiring cash buyer.

Gary · 12 February 2026

★★★★★ 5/5

Trustpilot

Jack Owens came to value my property I…

Jack Owens came to value my property I was really nervous as having to sell due to divorce. Jack was so reassuring and made me feel at ease straightaway I honestly could not recommend him more look forward to listing with him.

Hayley · 12 February 2026

★★★★★ 4/5

Trustpilot

Friendly and professional. Reeds Raine's have been very helpful…

Reeds Raine's have been very helpful from the start. They are helping us every step and the property is now sold . We have sold the house belonging to my wife's stepfather who is now in a care home as we have power of attorney.We knew it would be stressful to sell but reeds Raine's Pontefract office have been very helpful and professional.

Herbert · 27 August 2026

★★★★★ 5/5

Trustpilot

As a long time landlords with the…

As a long time landlords with the newland Avenue office, we were confident when choosing Steve, Tony and their team to take care of our own house sale …… superb communication, attention to detail proved successful when arranging the many viewings in a very short space of time which I’m confident will produce a buyer for our lovely home very soon THANKYOU

Kevin · 1 September 2026

★★★★★ 5/5

Trustpilot

Chris was very helpful and advised us…

Chris was very helpful and advised us on a quick sale

Sandra · 14 September 2026

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful staff

Unprofessional and unhelpful staff. We loved the property we inquired about, but the listing was not transparent hence why I think such a beauty property is still not rented yet and has even been reduced. There is no parking and it is unfurnished, though the listing will not state this. When called to ask, two agents could not point out to the written bit where it says it is unfurnished or furnished, with one condescending agent hanging up the phone.

Diana · 21 November 2025

★★★★★ 5/5

Trustpilot

Lewis the agent was early to the…

Lewis the agent was early to the viewing appointment and gave me time to wander throughout. He called when he said he would, and was very helpful throughout. As you can imagine the process can be quite nail biting but his quick responses and helpful manner made buying stress free. I would definitely recommend your service to anyone.

Mrs · 2 September 2026

★★★★★ 5/5

Google

Both Abi and Carolyne have been brilliant in every aspect of getting us into our lovely rental home. They are professional and knowledgeable about the all the complexities of the process, and so friendly and courteous too. When I was concerned about how to upload documents for financial checks, they found other ways and were very reassuring that all was fine. We had a minor hiccup at the property which Carolyne went out of her way to sort out straight away. We would not hesitate to recommend the team at Reeds Rains.

Geraldine · 10 October 2024

★★★★★ 5/5

Google

A big Thank You to the team at Reeds Rains Glossop headed by Paul Taylor for renting our property in Glossop. In particular Carolyne who dealt with all the details in order to maintain a smooth transaction. Carolyne demonstrated a clear and full knowledge of the process and was willing and able to deal with all our queries and uncertainties to establish a satisfactory conclusion. Not only with the rental procedure but also setting up the management of the property, leaving no doubt that we are in safe hands. I would have no hesitation in recommending Reeds Rains for anyone interested in renting in the area.

Garry · 10 October 2024

★★★★★ 5/5

Trustpilot

Professional and on my side as seller

More personal about the sale if our house. Understood our needs about asking price. Helped to remarket the property and I have always felt they are on my side as the seller not on the side of the buyer. Always kept informed of progress and always available at the end of the phone staff very polite and helpful.

Paul · 27 August 2026

★★★★★ 5/5

Google

We bought our property through Reeds Rains, and we were happy with the way Laura conducted the process. Laura was always contactable, professional and helpful, and we would consider Reeds Rains in the future.

Luís · 10 February 2026

★★★★★ 5/5

Trustpilot

Highly recommend - professional and empathetic

I rented a property through Reeds Rains and dealt with Thom - who was brilliant! I was in a tricky spot having been given notice to leave a previous rental due to landlady returning and he understood the urgency of a move, but also took into account me still needing to be in the area for my children's schooling and work. He communicated with me well throughout, and found me my ideal place which we all now love!

Kelly · 19 September 2025

★★★★★ 5/5

Google

We’ve just bought our home and Laura at Reeds Rains Glossop was so helpful throughout. She always kept us up to date and responded quickly making the whole process seamless and stress free.

Lauren · 10 January 2026

★★★★★ 5/5

Google

A big thank you to Carolyne, she made sure that we understood each part of the process clearly and kept us updated with all the next steps. She has gone above and beyond to make us feel at ease and to look forward to the new house. This was a breath of fresh air vs some of the other agents we dealt with during our house hunting. Even after the move in, Carolyne checked in if everything was up to standard and sorted any slight issues asap.

Jakub · 28 May 2024

★★★★★ 4/5

Trustpilot

My experience

Before i moved in i was told the property was all electric,it is run by a Gas boiler I was without heat in very cold weather.At the very least it would be ideal if I would have been given a folder of useful information re how to use the heating controls, how to get into the metre cupboard, how to use the security intercom to let visitors in etc... I am still struggling with the gas as I dont have an account number. Ive found the whole experience very stressful

Mrs · 12 January 2026

★★★★★ 5/5

Google

We have recently sold our house through Reeds Rains Glossop & found everybody to be very efficient and have helped us through a very difficult few months. A big thank you also to Laura who was very efficient and professional and kept us up to date.

Debbie · 19 September 2026

★★★★★ 1/5

Trustpilot

One of the WORST estate agents I've…

One of the WORST estate agents I've ever been with. From the onset there were issues. They'll intentionally ignore all calls and emails. I had to go legal and I also had to get the council involved due to the extent of problems. The council kept having to chase them up as they just didn't care. The landlord was an awful person who took no liability for the damages which she KNEW about. I got a prohibition on my bedroom meaning I was forced to sleep in the living room, I got no compensation or any reduction in rent. I fact they ignored any calls or emails related to that. On top of this they sold my house 4 months after moving in. This was the point they started treating me the worst. I had support letters from social workers and all types of evidence. Photos of dead rats, clothes covered in mould etc.

Annie · 4 January 2026

★★★★★ 5/5

Trustpilot

Reeds Raines are Trustworthy Knowledgable and Reliable

It’s 41 years since I last moved and a lots had changed. Reeds Raines helped me enormously to both buy and sell. Gave advice and recommendations when needed and answered any queries quickly I can honestly recommend them and if you use them you won’t be disappointed

Elaine · 5 September 2026

★★★★★ 5/5

Google

I have done business with Paul and his team at Reeds Rains Glossop for the last ten years. Estate agents don't get a great press, but whether finding tenants or buyers and negotiating the transactions they have always been thoroughly professional, straightforward and helpful. Certainly deserving of a great press; so I have no hesitation recommending them. I just wish their office was in my part of London!

Miles · 10 October 2024