Gascoigne Halman Glossop reviews

★★★★★ 5/5

Google

I had a fantastic experience with the team here during both the sale of my old home and the purchase of my new one. John, the branch manager, was brilliant from start to finish. Professional, approachable, and always willing to help, with the ability to market my house so well it sold a day after advertising! Karen managed both the sale and purchase and was absolutely superb. Her communication was excellent, and she kept everything moving smoothly, making the process so much easier to navigate. Chloe was also friendly, helpful, and always quick to assist with any queries. Everyone I dealt with was genuinely kind, knowledgeable, and supportive. I wouldn’t hesitate to recommend them to anyone looking to buy or sell. Thank you all so much for making a stressful process feel much more manageable!

Gemma · 8 June 2025

★★★★★ 1/5

Trustpilot

Absolutely horrendous experience

Do NOT recommend Didsbury - my experience has been one of unprofessionalism and downright unethical practice. Told flat would be cleaned. It wasn’t. Didn’t bother to clear previous tenant electric debt. Infested by hornets and ended up in ED. Mould and damp everywhere. Boiler loose on wall. Downstairs tenant said he had had to pay for dehumidifiers and mould treatment himself. Consider saving yourself a lot of grief.

Susanna · 14 September 2025

★★★★★ 5/5

Google

I have recently used the Glossop office, Karen and Chloe were great with advice and support. Jordan Heap was at the other end of the phone,or in the office,and was very patient and calm whilst, I was in the process of purchasing my new home. Thank you

Sidthe · 10 March 2026

★★★★★ 1/5

Trustpilot

gascoigne halman sale

Please do yourself a favor and avoid this agency. I relocated from Liverpool a week ago, expecting the property to be habitable. Unfortunately, I encountered a series of major defects, including no proper heating, plumbing issues, and serious cleanliness problems, the driveway was full of moss and mold. Additionally, there were rats in the garden, an issue previously reported by neighbors and past tenants but never addressed. Relocating is already stressful, but dealing with these unresolved problems, especially after being misinformed about the rat infestation, made it even worse. I was told there were no rats, yet they were still present in the garden. The agents are polite when speaking, but despite my repeated calls and reports since day one, they have taken no action to resolve these serious issues.

Mohamed · 8 February 2025

★★★★★ 1/5

Trustpilot

Absolutely terrible experience with…

Absolutely terrible experience with this letting agent. After the landlord withdrew an agreed offer, we were left out of pocket and still have not had our deposit returned. Communication has been poor throughout, with constant delays and little accountability. We felt completely unsupported and ignored when trying to resolve the issue fairly. I would strongly advise others to be very cautious before dealing with this agency. They tried to make us send them thousands of pounds with no contract given then last minute withdrew the offer and are refusing to give the deposit back. Absolutely dreadful agency.

Nadia · 7 May 2026

★★★★★ 5/5

Trustpilot

Excellent throughout

Absolutely excellent from start to finish of the house sale - one local agent kept phoning to see if we 'had come to a decision to market the property' which lost them any business, whereas GH did the visit to see the place and then said they'd leave us alone and it was up to us to give it the go-ahead or not. No pestering - excellent. Once we gave them the thumbs-up we had a string of viewers within days, and eventually exceeded the guide price by a small margin which suggests the guide price was accurate too. The staff at Gascoigne Halman were always on hand and worked brilliantly, especially Georgia who made sure everyone was kept in touch with any and all news and developments as things progressed, resulting in a sale a fortnight before Christmas which was exactly what buyers and sellers wanted. I would heartily recommend this outift.

Rupert · 18 December 2024

★★★★★ 5/5

Trustpilot

Faultless Experience

My sale took a lot longer than expected and even though I was the buyer and not necessarily there client Gascoigne Halman were faultless especially Steph who I can’t praise enough she really did get the sale over the line. Nothing was ever too much hassle and there communication was 1st class, thank you to everyone involved especially Steph😁

Alan · 6 August 2025

★★★★★ 5/5

Google

We were really pleased with the services provided by the Glossop branch, the marketing photos and description were fantastic and the team pro-active. Karen went above and beyond throughout our sale and purchase, we can't praise her enough for how she managed our chain. We would definetly recommend.

Rebecca · 23 November 2025

★★★★★ 1/5

Trustpilot

They won’t return your deposit!

I had a very disappointing experience with Gascoigne Halman, particularly in how they handle tenant concerns versus landlord interests. From the very beginning of the tenancy, we raised multiple issues regarding lack of proper hot water and an inadequate boiler system. We repeatedly contacted the agency, explaining that the hot water was not functioning properly and that the system required constant manual adjustment just to get basic hot water. This not only caused inconvenience for a family with children but also significantly increased our electricity costs due to repeated heating cycles. Despite clear communication and follow-ups, no effective action was taken to resolve the issue. Now, at the end of the tenancy, instead of fairly assessing the situation, the agency has aligned entirely with the landlord and is attempting to make unreasonable deductions from our deposit, including claims that are not properly supported with evidence. It is particularly concerning that: • Longstanding maintenance issues (including hot water problems) were not addressed • Property condition issues such as damp were ignored during tenancy • Yet, at check-out, these are being indirectly used against the tenant This gives a clear impression that the agency prioritises landlords’ interests while failing to fairly represent or support tenants, even when legitimate concerns are raised during the tenancy. I would strongly advise prospective tenants to: • Document everything • Follow up in writing • Be cautious when dealing with deposit deductions Unfortunately, this experience has shown a lack of balance, accountability, and fairness in how tenant matters are handled.

Muhammad · 31 March 2026

★★★★★ 5/5

Google

Gascoigne Halman provided an excellent service in the recent sale of my property in Glossop. The whole team that I dealt with provided exemplary service and went above and beyond to help us facilitate a smooth sale. I couldn't have handled the whole process without them guiding and helping me through the process. The team are very professional and I can highly recommend them for the purchase/sale of your property. Thanks to John, Chloe and Karen - we couldn't have done it without you! I will drink a glass of Spanish wine in your honour!

Lindsey · 10 October 2024

★★★★★ 5/5

Google

I've just completed on the sale of my property with Gascoigne Halman and I can highly recommend their service. John is an excellent, experienced branch manager, a safe pair of hands with a real understanding of the market. I dealt with Chloe day to day and she is a brilliant, knowledgable point of contact. The sale wasn't straightforward but she kept things on track, an excellent communicator making sure the sale remained on track through some bumps in the road. The team provided an excellent service from start to finish. I would highly recommend their services.

Rachel · 10 October 2024

★★★★★ 5/5

Google

We would like to say a big thank you to the team at Glossop Gascoigne Halman who were totally engaged and proactive throughout our house sale. Big shout out to Karen who guided us through the whole process with patience and care, thanks to you all.

Johnny · 10 November 2025

★★★★★ 1/5

Trustpilot

Rogue landlord and rude agents.

unresponsive landlord took months to fix a shower and a cooker. throughout the winter months we had no heating and it took until February for the landlord to fix. they're trying to charge me £80 to defrost a freezer and £300 for plastering despite no damage (with photo evidence) being done. my landlord was beckhall properties whom have multiple properties listed with gascoigne Halman. if you Google this landlord you will see an MEN arricle...

Roe · 16 April 2026

★★★★★ 5/5

Google

Regan is great and has made my experience of renting my house out such an easy process. She really knows the housing market and does her research she came to me with what other houses were going for in the area and what past houses similar to mine went for which made me very confident to go with her. I managed to get my house rented quickly at a much higher price than what other estate agents gave!

Lizzy · 10 October 2024

★★★★★ 5/5

Google

We had a fantastic experience purchasing our new home, and we couldn’t fault the service we received throughout the whole process. A special mention has to go to Karen and Chloe, who were both absolutely brilliant. They were friendly, professional and incredibly helpful from start to finish. Highly recommend!

Lauren · 3 October 2026

★★★★★ 5/5

Trustpilot

5 stars for David Madden!

David Madden is absolutely fantastic. He is incredibly knowledgeable, thorough and proactive. Thank you for the brilliant service, David!

Yasmin · 29 May 2026

★★★★★ 5/5

Google

Such a stress free and quick process renting out our lovely new home in Glossop. Due to Chloe Bell, who was so kind, very professional, and just a lovely lady. Chloe supported us from the day we booked a viewing to the key handover, move in date. Chloe, answered any questions we had very promptly. Her response time was unmatched as well as great communication skills. As a young couple with pets who have had difficulties finding a perfect new home. We are very appreciative of Chloe and the team at Glossop.

Seren · 25 July 2024

★★★★★ 5/5

Google

I recently sold a property through Gascoigne Halman and had an excellent experience from start to finish.  Chloe and John who handled the sale were absolutely fantastic throughout the entire process.  I had used Gascoigne Halman before some years ago and expected them to be good - I was not disappointed! Their professionalism, communication and attention to detail meant that everything ran incredibly smoothly.  They kept me fully informed at every stage, offering honest and knowledgeable advice and ensuring that everything moved along efficiently - from viewings to completion.  I always felt that my sale was in safe hands and their friendly yet highly capable approach really stood out. I would not hesitate to recommend Gascoigne Halman to anyone looking to sell a property.  They truly went above and beyond, and I am extremely pleased with the outcome.

Cathryn · 23 December 2025

★★★★★ 5/5

Google

We recently sold our house with Gascoigne Halman in Glossop. Throughout the sale we felt confident that Karen had everything under control even when issues arose. All the staff were great from beginning to end and we would definitely recommend them. Deb and Mark

Deborah · 10 September 2026

★★★★★ 5/5

Google

We moved into the local area and throughout the whole process Jordon Heap from Gascoigne made sure everything went smoothly. He would regularly check in with us. Very approachable, polite, patient, helpful, informative and committed to go the extra mile if needed. Very good service thank you.

Stephen · 10 August 2026

★★★★★ 1/5

Trustpilot

Awful management and communication

As per all the other negative reviews - terrible communication - poorly written emails, unprofessional in manner and just awful to deal with. From moving into property, water pressure issues and constant cold showers. After months of back and forth was told (by a manager) 'oh well you are on a rolling contract, so you can just find another property' as appose to just having the issue fixed? Turns out it was a pump needed for the boiler, and of course the landlord did not want to pay as it was 'expensive'. It wasn't. Paying over a grand a month for no hot showers and terrible management is expensive. Clearly they prioritise landlords and not tenants. We left as suggested and do not recommend for renting at all - save your self the stress and sour puss faces.

LEVI · 28 October 2025

★★★★★ 1/5

Trustpilot

Be careful what you sign up for??

Have just Let an apartment from Gascoigne Halman Didsbury! Large deposit and £1600 per month! Apartment in a filthy condition,no windows can open as no key has been provided to open locks! No heating ,Hot Water as either owner,Gascoigne Halman representative,previous tenants turned off switches that marked Do Not Switch Off! Despite contacting them a week ago I am still in the same situation? They insist that I take holidays off work rather than send someone after hours or weekend? Sending emails to the Didsbury Rental Dept and the Manager of the Didsbury Office ,a week later in exactly the same situation?The only service they did promptly was to take my money and it appears they don’t want to do anything! I have invited the Manager to come and visit to see that the Inventory was either done many years ago or is a work of fiction? 1 week later and situation is exactly the same! I certainly could not recommend this company going forward!Mt only hope is someone senior within this company see this review and gets it sorted before the apartment makes me ill due to no ventilation,damp conditions!

Consumer · 11 November 2023

★★★★★ 5/5

Google

An outstanding Glossop estate agents. The whole team is committed and approachable and you are made to feel you really matter. In particular, I will never forget the attention and help I was given by Karen Armstrong. She was always available to explain and advise and she steered my sale-purchase through a long, frustrating time. Exceptional in every way !

Harry · 10 April 2026

★★★★★ 5/5

Google

After initially being hesitant about whether to start the house buying and selling process, we got some great advice from Karen who very kindly let us view some houses that were on the market with GH to get us an idea of what was out there and decide if it we wanted to list our house. From this experience, we decided to put our house on the market with Gascoigne Halman and it sold within a week. Throughout the whole sales process, Chloe was really helpful, positive and reassuring. She always answered my many worried phone calls and emails and helped to see our sale through to a happy conclusion. Karen and John were also fantastic at picking up the cause if Chloe was unavailable and the whole team was always really helpful. Despite being a national chain, it really felt like a personal, local service. We're now settled in our lovely new home and couldn't be happier.

Harriet · 25 October 2023