5/5
TrustpilotNatalie Soutter & team were a really…
Natalie Soutter & team were a really big help when we were in a tricky spot with our sale; she reassured us and kept us up to date the whole way through our viewings and offers. Thank you Natalie.
Trusted Agent profile · Glossop
Edward Mellor Glossop reviews
★★★★★
146 reviews across 3 platforms
1 High Street West, Glossop, SK13 8AL
Edward Mellor's office in Glossop, at 1 High Street West, is rated 2.7 out of 5 across 146 reviews on three platforms, including 5 Google reviews rated 4.8.
Reviews
Every review we hold for the Glossop office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotLevenshulme Branch and Darrio Sinclair
Dealt with Darrio Sinclair throughout the process of purchasing a new home in their Levenshulme branch. Really friendly guy who with excellent service. Aways in contact, followed up discussions/queries as agreed and all round really helpful / informative.
1/5
TrustpilotThis is the worst estate agents I have…
This is the worst estate agents I have ever dealt with. As a buyer on this occasion I am just glad it’s not me paying them as I would begrudge every single penny!I have three words for prospective clients, avoid,avoid,avoid!!Their communication is dreadful, you ring “Sorry not available, will get him to call you back” Never happens!They don’t even reply to emails from our solicitor.We are cash buyers,no chain and it has taken nearly 6 months to complete the purchase!!!If you find that must have property and Mellors are the agents DO NOT use their recommended legal team, we did and had to change after two months as they had a cyber attack but neither they or Edward Mellor informed us of this and they did nothing for six weeks.If I could give no stars on Trustpilot I would.
5/5
TrustpilotHad a really easy and smooth experience…
Had a really easy and smooth experience with Einar Perdomo and Team. Really happy with the service I got.
1/5
TrustpilotHorrendous, AVOID
We're renting a property through Edward Mellor and it's the worst experience I've ever had with a letting agent, and that's saying something from some I've had in the past.They don't respond to issues. I haven't had a response to the formal complaint I raised 3 months ago. Only fixed a hole in the roof that was leaking onto the landing after we sent them photos of the water pooling in a light bulb! House we moved into was dirty and had building materials left around. Absolutely no customer service skills or general decency at the place at all.They can only handle one issue at a time and you have to repeatedly call and email to know the status and get them moving. They're appalling. They claim it'll take 48 hours for a manager to phone you back - must be because they're busy with complaints 24/7. Avoid avoid avoid.
1/5
TrustpilotAstoundingly incompetent
Astoundingly incompetent. Their lettings procedure is just bizarrely, illogically convoluted and complex. Our estate agent requested last-minute documentation and referencing the day before we were due to move in, and I had to leave work to go home and find the relevant docs. Everything they asked, we provided within minutes of receiving the request, but they took so so long to process anything, and asked for the same information again and again. I had a removals van booked weeks in advance, which I repeatedly reminded the estate agent about, and yet we were only able to get the keys the morning of the move. If they were letting a castle in central London for £20 a month, I wouldn't touch it because it wouldn't be worth it to endure their ineptitude.
1/5
TrustpilotStay well clear of Edward Mellor Estate agents
I have. Bought & sold a few property's over the years but never had a bad experience like I have had with Edward Mellor Estate agents if you don't mind losing money on serveys I was a buyer of one of there property's I had a verbal agreement with this estate agents once the servey had been done the house would be sold subject to contract & I would proceed with buying..... Guess what after the servey they broke the verbal contract & carried on selling the property which wasn't agreed before I payed for the servey.... My advise to prospective buyers & SELLERS BE WARNED NOT A GOOD FIRM TO DEAL WITH.
1/5
TrustpilotAvoid!!
Used edward mellor to put our house on market was on for 3 months not one offer, photos were badly done no help in actually trying to market/sell the house kept trying to reduce it for easy sale not helpful in achieving a good value, director rang to find solution and arrange a meeting never followed it through.. would not recommend absolutely useless not one to write harsh reviews but this was so frustrating service and for the higher cost.
1/5
TrustpilotShockingly poor
Shockingly poor - they give estate agency a bad name. We tried to buy a property through them. Chain-free so should have been simple. Their greed and appalling "sales progression" caused the purchase to break down. To rescue the deal they then promised faithfully to work diligently to complete at pace. They broke that promise big time. Missed two target exchange dates. By the third date, they still hadn't arranged for their vendor to have his most basic paperwork in order. We had repeatedly asked them to make the vendor aware that this was going to cause chain collapse. It did collapse - the vendor appeared surprised and claimed that Mellors had not told him about the problem. As a result, we had a day to arrange last-minute storage for the contents of the house, find short term accommodation, and have lost many thousands in mortgage penalties and associated costs. Icing on the cake was an email the next day from Mellors saying they still hadn't got the paperwork in order to be able legally to sell the house but they were going to put it back on the market anyway and for more money, so essentially a great big "screw you" from them.
1/5
TrustpilotShockingly poor
Shockingly poor - they give estate agency a bad name. We tried to buy a property through them. Chain-free so should have been simple. Their greed and appalling "sales progression" caused the purchase to break down. To rescue the deal they then promised faithfully to work diligently to complete at pace. They broke that promise big time. Missed two target exchange dates. By the third date, they still hadn't arranged for their vendor to have his most basic paperwork in order. We had repeatedly asked them to make the vendor aware that this was going to cause chain collapse. It did collapse - the vendor appeared surprised and claimed that Mellors had not told him about the problem. As a result, we had a day to arrange last-minute storage for the contents of the house, find short term accommodation, and have lost many thousands in mortgage penalties and associated costs. Icing on the cake was an email the next day from Mellors saying they still hadn't got the paperwork in order to be able legally to sell the house but they were going to put it back on the market anyway and for more money, so essentially a great big "screw you" from them.
1/5
TrustpilotThe most useless estate agency I have…
The most useless estate agency I have ever used sold a bungalow and for £ 3500 they did absolutely nothing. No feedback. Never returned calls had no idea how the sale was progressing. My advice is use anyone but these one star is simply one to many. Unfortunately my brother in-law instructed them before I had chance to advise him otherwise. Just look at the reviews and walk away.
1/5
TrustpilotHorrendous experience. Avoid at all costs
If I could give no stars, I would. We recently bought our house through Edward Mellor. The whole process has been absolutely horrific. It was hard enough to arrange a viewing of a property, but once we were lucky enough to have our offer accepted, we were passed through to the 'sales progression team'.The Solicitors acting on behalf of the seller took a month to send a contract pack, 3 months to answer an enquiry, and then four months to send an enquiry, which nearly caused the entire chain to collapse. All while blaming my solicitors. Despite raising major issues to the progression team, their lack of urgency and action was astounding. When I tried to get them to contact the solicitors with these issues, or ask for an update, they never knew anything nor tried to push the process on.Routinely your email would be ignored, the person you needed to speak to would be on another line, or would simply not reply to voicemails. When these issues were raised, you were met with 'I'll call the vender' which to my eyes achieved nothing, assuming they actually did anything. When you call the office you are ignored or fobbed off in even the most basic of questions. Such as, is it a leasehold or freehold? (never received an answer until a land issue came up in the searches). At one point i was even told not to worry as the property was empty, despite this estate agent's client living in the property still.Shocking service, I would never recommend anyone to buy or sell from this company. If you look up incompetent in the dictionary, it would read 'Edward Mellor'.
1/5
TrustpilotHorrible Horrible Don’t trust this…
Horrible Horrible Don’t trust this bunch!ITS ALL WRONG START TO FINISH. UNDERVALUE PROPERTY AND INTRODUCE THERE CASH BUYING FRIENDS. NO NO NO. USE A GOOD KNOWN AGENT AND PAY A BIT MORE. No point saving £250 on fees and loosing many thousands on the sale. I WAS SCAMED WITH SOPHIE MACKASKILL WHO WORKS CLOSELY WITH THEM TO SELL AT UNDERVALUE. My Site sold on Oldham st 750k with there special system. Today half the site is on the market at 1.5 m. Edward Mellor laugh and say what are you going to do about it. It’s a game to them that they feel is without consequences. They have been getting away with it for years. Total Scam and when I make complaints they threaten to call the Police. The Law should protect the public from such unscrupulous companies. JOE H.
1/5
TrustpilotDo not use, over priced & rude staff
Valuer brags about how great EM is as an agent, their sales team are difficult to get hold of and rarely return calls. Slow to get viewings booked in. Sales progression team are diabolical at communicating! I hadn’t heard from my sales progression advisor for 2 & half weeks until i called them the day before my completion. Have to send 2 emails and multiple phone calls to get response. Were rude to our buyers throughout, to the point they hand wrote us a letter apologising!X2 complaints put in & got a slight reduction in fee. Definitely do not provide the service you pay for!
1/5
TrustpilotAVOID EDWARD MELLOR MANCHESTER
Shitest estate agent in Manchester. They may be a big name but they used terrible tactics. Firstly they expect you to bid £20,000 over the guide price and when u are booked in for a viewing, it's like cattle, over 16 people crammed. I made a bid several times, £10,000 over but Edward Mellor only gives to who they want. I checked sold houses after a few months and it was given to someone just £9,000 over the guide prices! The photos for properties are photo shopped..when you visit it's totally different..AVOID THIS FRAUDALENT estate agent at all costs!!!! All the good reviews are written buy them!
1/5
TrustpilotI used Edward Mellor Auction to buy a…
I used Edward Mellor Auction to buy a property. Be very careful, as well as charging me Auction fees, they also charged me the sellers fees, which amounted to £5000 extra. This was carefully hidden deep in the small print. Once I had paid they didn't even bother to get the keys to me. I am currently still waiting some 4 weeks later to receive my key. I would avoid them at all costs. btw I don't usually leave reviews unless a company is outstandingly bad.
5/5
TrustpilotWell the girls in The Hyde office are…
Well the girls in The Hyde office are so help accommodating very pleasant and nice. I would definitely recommend the company as The Hyde team are amazing thank you for your assistance
5/5
TrustpilotKate Freer from Stockport auction sales…
Kate Freer from Stockport auction sales is amazing, she helped us with our first auction. Couldn’t thank her enough. She helped us throughout the process, understanding what we needed to do up until we won our house. Couldnt be happier. Definitely recommend anyone wanting to purchase a property at auction contact Kate at Edward Mellors.
1/5
TrustpilotPOOR
If you are thinking about paying Edward Mellor to manage your rental property, you may as well do it yourself! Really poor communication across the board, no relationship or communication with the tenants (my tenants hadn't been spoken to in 10 months!), unable to supply simple documents on request such as contracts, lack of guidance and support on simple matters, the list goes on...Issues raised with them but continued.
1/5
TrustpilotIf i could leave no stars for this firm…
If i could leave no stars for this firm of estate agents I would, use Edward Mellor at your peril, Make sure you get any agreement in writing as they will deny things said and agreed. The Stockport branch have acted underhand resulting in our solicitors making a formal complaint
1/5
TrustpilotI was interested in a property but…
I was interested in a property but hadn`t had a chance to look over the legals properly. 10 minutes before the auction ended had a call about all the great reasons to purchase this through Edward Mellors Auctions. Looks like i now have to serve a section 21 notice that could take 6 months to remove the current tenants as they are not responding to messages. Buyers beware
1/5
TrustpilotAwful and unprofessional.
Awful. Have been selling my Mother's house for a year. Told us the buyer they found was not in a chain. We are still waiting and have just found out the buyer is in a very long chain. We could have sought other offers. When it's sold, I'm refering them to the Prpoerty ombudsman for unprofessional conduct and will seek compensation.
1/5
TrustpilotWould not recommend this estate agent
Would not recommend this estate agent, they did the bare minimum for our house sale. They lose interest once they get the business, poor communication, our sale dragged on for ever then got told last thing on a Wednesday that the buyer wants to move in Friday, the most communication we had was on the last day mithering for the keys every half an hour.
1/5
TrustpilotRacist and rotten!
Shocking company. I'm of a mixed background. I have friends from all backgrounds around the world. When I tried buying in an area from UK background, they were slow and tried putting me off the sale. Same happened with my African friend. Yet they were falling over themselves to sale to clients from UK background. Avoid at all costs!
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