Trusted Agent profile · GLENROTHES
★★★★★
164 reviews across 3 platforms
1 North Street, GLENROTHES, KY7 5NA
Slater Hogg & Howison's office in GLENROTHES, at 1 North Street, is rated 3.9 out of 5 across 164 reviews on three platforms, including 93 Google reviews rated 4.9.
Every review we hold for the GLENROTHES office, from every platform, shown as written. First names only.
5/5
FacebookAmazing service from start to finish. Douglas, Jackie, Emily &, Andrena have all gone above and beyond. Sold our property in less than 10 days. First class and professional service! Thank you guys and gals.
Thank you so much Kirsty! ❤️
5/5
GoogleAndrena and co were very attentive and professional
Thank you for taking the time to leave us this great 5* review Adam. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery friendly and helpful
Hello Simon, Thank you for your 5* review! We're delighted to hear that you found our team friendly and helpful. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotCancelled twice and third time lucky…
Cancelled twice and third time lucky they came out to do the free valuation. Just had a valuation done and will not be using. Felt that he looked down nose at everything in property, which is actually done to a high standard, it just needs a few finishing touches before going on market. These finishing touches needed were the only things that received any comment at all. Very negative. Made to feel embarrassed. No information given on how to move forward, e.g. how much they charge etc. Clearly the property isnt high enough value for them.
1/5
TrustpilotAwful experience with Slater Hogg &…
Awful experience with Slater Hogg & Howison in Glenrothes. Andrena accused my mother of "throwing the toys out of a pram" for withdrawing an offer. Proceeded to put her on loudspeaker? Very rude and will avoid dealing with this brand on the future because of Andrena. Honestly don't know who this woman think she is or who she is speaking to - awful lack of professionalism.
5/5
GoogleJacquie and Andrena have been so helpful and kind to me whilst trying to find the home of my dreams. Thank you so much, I’ve now found that home and these ladies have been a pleasure to work with 🥰
Many thanks for your great 5* review. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotHi it’s a pleasure to deal with the…
Hi it’s a pleasure to deal with the team my contact person was Kirstie McKinon I phone her maybe 50 times she was helpful and calm every single time I called she sorted out all my problems and help me out to get the house.I recorded 100%Thanks very much
5/5
GoogleExcellent service from Donna, Jackie and everyone at Slater Hogg Glenrothes. My property went on the market on Wednesday, had a viewing on Thursday and was sold by the next Monday. Totally hassle-free. Also the same buying through them. A friendly and professional service I would not hesitate to recommend.
Thank you for leaving us such a brilliant review. So glad everything has gone smoothly for you. I know the team will be so pleased to hear you were happy with the service you received. Kind Regards Renee
5/5
GoogleFantastic service. Got the house on the market in a very short space of time, plenty of viewings and always kept updated on viewers feedback. Negotiated and got us a very good offer, couldn't ask for more
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleJacqui McAdam has been brilliant at keeping me up to date throughout selling my property and so lovely to deal with. Douglas and Val and Andrena have also been great to deal with and everyone very professional.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotWe put my mums house on the market…
We put my mums house on the market after she passed away. I have to say the whole process was made easier by choosing Slater Hogg in Largs to sell our property. Caitlin proved to be professional and went above and beyond to sell what was a challenging property. She worked her socks off and found the right person for the house. Communication was excellent throughout. Very happy with the outcome.
1/5
TrustpilotDO NOT USE THIS SERVICE
This service is nothing short of a disgrace, I got offered a property, was advised they would call me to pay my holding fee. Once I called them back to pay it, they had offered it to someone else. Did t even call to let me know. I was waiting on them calling me back. They then refused to take complaints on this matter. The people that's work there should be ashamed of themselves. I'm out the pocket due to joking a van for moving in. Absolutely shocking shocking shocking service. This company should not exist. DO NOT USE THIS SERVICE.
1/5
TrustpilotExtreme difficulty trying to views property with Slater Hogg Candleriggs
Have been trying to view properties in Glasgow city centre to buy and have real trouble in making appointments.Sometimes they answer your emails, sometimes, not, make viewing arrangements but dont confirm the flat details and time etc. get several different out of offices, then no repliesI would beware of selling your property with the candleriggs branch of slater hogg as viewers are not getting access to make appointments.If i see a new property listing, if I see if its listed with slater hogg, my heart sinks as i dont want to try and make an appointment with them.
1/5
TrustpilotCompletely unacceptable
We have been left extremely stressed and disappointed by the service provided by Slater Hogg. We first took tenancy in a Slater Hogg property in January 2017, a £600pcm 1 bedroom flat in Glasgow City Centre. On viewing the property it did appear to have a decent level of cleanliness and no apparent issues. However, when we moved into the property and moved some of the furnishings we were horrified to observe the level of filth behind tables etc. We moved the couch and there were dozens of unused sanitary products dumped behind it which we had to clean up. Further to this, we only had one working fob for the secure entry buzzer system and the microwave didn't work at all. The bed was wooden and completely covered in loose staples which resulted in us being scratched several times when getting in/out of bed. We raised all of these issues with the agency who failed to respond to our emails or sort the issues until 5 months into our tenancy when they finally said we could replace the microwave and get a fob. On moving into the property we also noticed a damp smell however believed that the property just needed aired as it had been vacant for a short while. However, we then discovered large amounts of mould behind the bedroom wardrobe which later spread along the bedroom wall. We raised this issue with the agency on April 1st 2017, we are still waiting for this to be fully resolved. All of our clothes smell of dampness and mould and our health has been affected to the point we have both had to attend at the GP on several occasions. Despite this, we had to involve environmental health and take tribunal proceedings before the agency would carry out the work. Throughout our tenancy the agency have only ever been bothered about the finances of the flat, the level of customer service from advisors and managers is utterly appalling and their desire to help their tenants is non-existent. We have never been with an agency that is so unprofessional and unorganised. We ended up taking the agency and landlord to tribunal because of the reluctance to carry out repairs, the result of which was the landlord received an enforcement order to carry out the repairs. However, throughout the tribunal the agency remained adamant that the landlord wasn't at fault and was more than happy to carry out repairs which did had not been carried out at the end of our tenancy. We would never advise anyone to take up tenancy or get involved with this agency as it will only result in stress and disappointment.
5/5
GoogleHighly recommend, the staff were so helpful from start to finish and they helped us get our dream home!
5/5
GoogleFabulous service from all the team 💪. Douglas, Emily, Jackie & Andrena make all the difference. Property sold in 10 days (FEB 22). …
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleAn absolutely amazing level of service from first contact to the completion of the sale. The whole team were informative and helpful in doing all the viewings and giving feedback. Thankyou so much would thoroughly recommend you all to anyone selling in Glenrothes.
Thank you Lynn for your great 5* review and recommendation for Slater Hogg & Howison in Glenrothes. It was brilliant to read that the whole team kept you informed and were helpful throughout. Best wishes, Scott
1/5
TrustpilotShocking and really upsetting experience with the Cumbernauld branch. I have serious ethical and electrical safety concerns as well as how they treat people.
Appalling experience with the Cumberla
5/5
GoogleSlater Hogg and Howison provided a professional, responsive and first rate service. From first contact with Douglas and then Jackie their friendly support and guidance was invaluable.
Thank you for your superb 5* review . Best wishes, Lucy, Customer Relations.
5/5
GoogleVery professional service from Jackie. Kept me updated through out the selling process and I was delighted with the outcome . I would recommend Slater Hogg.
Thanks so much for your lovely 5* review! All the team and Jackie especially really appreciate your kind words! Graham, Customer Relations
5/5
GoogleJacque and Andrena have been incredibly helpful in helping us with finding, organising and securing our forever home. I would highly recommend their service to others.
Thanks for your outstanding 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAwful company
Awful company. Never use!!!!!!! I used them to let my property and never again. So rude, terrible communication. I gave them three sets of keys and they lost a set and say they have no record and asking me for evidence. No I don't have evidence of handing over a set of keys in person. Ridiculous. Never again. They never even apologised for their mistakes.
5/5
GoogleSuper efficient team of people who have kept me well informed throughout both my sale and purchase. Thanks, especially to Jackie, Jill and Douglas, who have made my experience particularly smooth.
Many thanks for the wonderful 5*review! Best wishes, Lucy, Customer Relations.
5/5
GoogleJust sold my flat with Slater Hogg & Howison Glenrothes and I couldn't have asked for better service. The staff are personable, professional, knowledgeable and kept me fully informed of every development. Highly recommended.
Hi Alexa, thank you for your excellent 5* review of our dedicated Slater Hogg & Howison team in Glenrothes. It is great to read that the staff were personable, professional, knowledgeable and kept you fully informed throughout. Best wishes, Emma.
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